CIVILIAN Hotel

Hotels
8.7 (5953 reviews)
305 West 48th Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Nightclub
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Room size can be small
Extra charges applicable
Limited in-room amenities

Categories

Cleanliness
8.71
Generally clean but some mentions of issues with room cleaning.
Service
9.38
Friendly and helpful staff were frequently noted in the reviews.
Location
9.42
Excellent location with many positive comments on convenience.
Room Quality
8.37
Rooms were often described as small but comfortable.
Amenities
7.9
Some amenities were lacking, such as drink-making facilities.
Value for Money
8.36
Extra charges reported, impacting perceived value.
Food and Beverage
8.41
Good options but some guests desired more facilities in-room.
Overall Experience
9.08
Overall, guests expressed a desire to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:49

Property Description

Luxurious Amenities

CIVILIAN Hotel in the heart of New York offers a blend of comfort and style with its terrace, restaurant, and bar. The 4-star hotel provides a seamless experience with free WiFi, luggage storage, and a concierge service.

Chic Accommodations

Each guest room at CIVILIAN Hotel is thoughtfully designed with a spacious seating area and a safety deposit box for your convenience. The multilingual staff, fluent in Greek, English, Spanish, and French, ensures a warm welcome and round-the-clock assistance at the 24-hour front desk.

Prime Location

Conveniently located just 800 meters from Radio City Music Hall, CIVILIAN Hotel is surrounded by iconic landmarks like Broadway Theatre, Carnegie Hall, and Rockefeller Center. Book now to experience the best of New York City at CIVILIAN Hotel.

Important information:

Along with your room, CIVILIAN Light service includes Housekeeping Every 3rd Day. The optional full-service housekeeping is available for USD 15 per day plus taxes.

Please note that, all dogs are welcome, at a maximum of 100lbs. A $50 Pet fee will be accessed for each stay. Any dog exceeding 40 lbs must be booked in Spacious Queen, King, or Double room types.

This property does not charge facility fees.

Pool and Fitness Center are located at a separate location off site.

There's flat fee of $200 will be authorized on the guests credit card when they arrive at the hotel. This is for any incidentals charged at the property during their stayGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 50 per day.

Location

Guest Reviews

8.7
Based on 5953 reviews
Cleanliness: 8.71
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.08
S
Sharon • couple • nl
9
Awesome, would totally come back here!
Pros:

Perfect location and love the design of the hotel! Restaurant and bar look great. Rooms are cozy. Would totally come back!

Cons:

The rooms are on the small side, but gotta realize it’s Manhattan of course. Mattresses are not the best, little too firm but this is personal. Breakfast was very skimpy, very little options.

2026-05-16 • via Nuitee
K
Karl • solo_traveller • us
6
Great for short business trip stays.
Pros:

Great location, boutique style, great ambiance, friendly reception staff, nice food and drink options. Awesome decor at rooftop bar, great location for drinks and happy hour.

Cons:

Pricey for what you get, nickel and dime-ing on services. Bar tenders at roof top bar were "too cool for school", not great service (the hostess was very nice however).

2026-05-16 • via Nuitee
J
Juliette • couple • us
10
Beautiful accommodations in a perfectly convenient location.
Pros:

Such wonderful accommodations!!! Comfortable, wonderful staff, beautiful view. The hotel checked me in early at no extra charge.

Cons:

Nothing

2026-05-16 • via Nuitee
A
andrea • couple • gb
8
Good overall , but small changes would make a big difference
Pros:

Location is amazing ! Room was very clean , and cleaned daily .

Cons:

No tea and coffee in the room and the breakfast was very basic and the coffee is awful !

2026-05-15 • via Nuitee
C
Caitlin • solo_traveller • us
9
Tiny, claustrophobic room, great view
Pros:

Nice finishes, great view, very clean

Cons:

The room was tiny and made me feel claustrophobic. The price is exorbitant for the room.

2026-05-15 • via Nuitee
P
Paz • solo_traveller • il
9
Pros:

the view, very clean

Cons:

no closet, no table,

2026-05-14 • via Nuitee
G
gerard • solo_traveller • fr
7
Pros:

L'emplacement !! A côté de Times Square et des lignes de métro
Possibilité de laisser les bagages en garde la dernière journée

Cons:

Chambre très petite
Bar inaccessible car trop de monde
C'est à nous de faire le check in sur une tablette

2026-05-14 • via Nuitee
G
Gustaf • couple • se
10
2026-05-14 • via Nuitee
P
Patrick • solo_traveller • fr
7
Pros:

EMPLACEMENT, STYLE, PERSONNEL SYMPATHIQUE.

Cons:

PAS ASSEZ DE RANGEMENT DANS LA CHAMBRE ET PETIT DÉJEUNER ( CONTINENTAL ) LÉGER ET PEU VARIÉ.

2026-05-14 • via Nuitee
N
Naomi • couple • us
6
Good location, redesign rooms
Pros:

This is a well-located hotel in the theater district, just far enough from Times Square to be quiet.

The bed was very comfortable, the shower worked well and everything was clean.

Cons:

Room designed to look cool, not functional. Can’t access far side of bed without crawling over the near side and there’s no nightstand or outlet on that side either. Bathroom has little room to hang towels or put travel kits. Lighting is weird.

2026-05-13 • via Nuitee
A
Abdülkadir • couple • at
9
2026-05-13 • via Nuitee
J
Joanna • family_with_children • pl
9
2026-05-12 • via Nuitee
L
Louisa • family_with_children • gb
6
Not up to standard
Pros:

The location

Cons:

WiFi didn’t work, key cards didn’t work, staff member commented on my appearance negatively

2026-05-11 • via Nuitee
A
Anastasia • solo_traveller • us
10
2026-05-11 • via Nuitee
E
Elena • couple • us
9
2026-05-11 • via Nuitee
T
theodora • solo_traveller • gr
10
2026-05-11 • via Nuitee
P
Pierrot • couple • fr
9
Magnifique hôtel où nous avons eu le plaisir de séjourner une semaine
Pros:

Très bon emplacement, proche de Times Square à 5 mn à pieds, proche des théâtres de Broadway à 10 mn maxi, facile de trouver un restaurant le soir et d'aller faire des emplettes en fin de journée. Proche de Central Park, du Madison Square Garden 20 mn à pieds. On a trouvé que l'établissement était vraiment bien situé, tout en étant au calme, très bon petit déjeuner avec ambiance new yorkaise, et personnel à l'écoute. Le roof top de l'hôtel fut la belle surprise, nous ne l'avions pas vu dès le départ. Trop beau et ambiance garantie. Un crève-cœur de repartir.

Cons:

Rien en mon sens.

2026-05-11 • via Nuitee
K
Kathrin • solo_traveller • at
10
2026-05-09 • via Nuitee
A
Agam • couple • il
10
Pros:

הצוות הניקיון והמיקום

Cons:

שקיבלנו את החדר רק לקראת הצהריים

2026-05-08 • via Nuitee
A
alecunico • solo_traveller • it
5
Pros:

Great location

Cons:

Extremely uncomfortable rooms, cant explain how it is possible that it had such a good rating on booking

2026-05-08 • via Nuitee