Crystalbrook Kingsley

Hotels
8.7 (4433 reviews)
282 King Street , Newcastle , au

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4433 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
A
ANITA • solo_traveller • au
8
Good place to stay
Pros:

Location

Cons:

Unfortunately the main restaurant was closed for a function.
There was a lot of external traffic noise

2026-03-07 • via Nuitee
J
Jo • couple • au
9
Love it as stayed here before
Pros:

The smell is amazing. Love coming through the revolving doors and smell the incredible scent. Location and the view is amazing cocktails are delicious too

Cons:

Valet parking is very expensive in that you are already parked but still pay a daily rate

2026-03-07 • via Nuitee
M
Mel • couple • au
10
Love the Kingsley!
Pros:

The Kingsley never disappoints. I have stayed here a few times and love the atmosphere, rooms and staff who are lovely and so accommodating. Hotel is central and easy to get to the harbour, beaches and restaurants. Will definitely stay again.

2026-03-06 • via Nuitee
B
bruce • couple • au
10
2026-03-06 • via Nuitee
C
Chloe • couple • au
8
2026-03-05 • via Nuitee
P
Penny B • couple • au
9
Pros:

Great location. Street parking easy enough to find. Lovely room & bathroom.
A real bonus is the chilled filtered water station on each level.

2026-03-05 • via Nuitee
S
Steven • solo_traveller • au
10
2026-03-04 • via Nuitee
S
Sarah • couple • au
8
2026-03-03 • via Nuitee
A
anne • couple • au
7
OK
Cons:

Bathroom layout was difficult for large people.
Unsure as to whether the Byron Bay cookies were free or if they were part of the mini bar.

2026-03-02 • via Nuitee
L
Leonie • couple • au
9
2026-03-02 • via Nuitee
S
Seyed Mohssen • couple • au
6
2026-03-01 • via Nuitee
F
Fyfe • couple • au
7
Nice, but wouldn't stay again
Pros:

New building, nice new rooms. Comfortable beds

Cons:

Parking is expensive and a bit of a hassle. Very noisy rooms, despite being double glazed
Expensive hotel for what it is.

2026-03-01 • via Nuitee
H
Haley • couple • au
8
Cons:

Pillows could have been better.

2026-03-01 • via Nuitee
J
jim • couple • au
10
2026-03-01 • via Nuitee
K
Kerry • extended_group • au
7
Nice hotel with great staff and fabulous rooftop view,but overpriced for the value provided.
Pros:

breakfast was fine. Rooftop restaurant was an iconic view of the city. Staff were excellent in all areas.

Cons:

Degustation meal in the restaurant was very poor. We were charged $30 per head more than the advertised price plus paid extra for the wine which was supposed to be matched. Food was presented in a vary pretentious manner, particularly given the average quality. Duck was not cooked

2026-03-01 • via Nuitee
B
Buchanan • couple • au
9
Great stay, I'd book again if I was travelling for a special occasion.
Pros:

Very convenient location, room was quiet and well appointed. We had breakfast on our last day and it was fabulous! Often breakfast is average quality and expensive - whilst it wasn't cheap and we did pay extra for a "proper" coffee the options were great, tasty and we really enjoyed the view. We enjoyed the slightly different architecture and decor - it's always nice to experience something a little different to the standard hotel vibe.

Cons:

We had a little bit of trouble using the iPad to switch the privacy setting on and off. Not a big deal, and reception was able to assist.

2026-02-27 • via Nuitee
L
Lucio • couple • au
10
2026-02-27 • via Nuitee
V
Vicki • solo_traveller • au
9
2026-02-26 • via Nuitee
S
stuart • couple • au
7
Small adventure in Newcastle good location
Pros:

The style and decor of building

Cons:

No pool in house

2026-02-26 • via Nuitee
T
Terry • couple • au
8
Overall a good stay and location with plenty of choices for eating out.
Pros:

It was clean and great design in decor and very comfy bed.

Cons:

Could have had more tea and wider variety of flavours.

2026-02-26 • via Nuitee