Crystalbrook Kingsley

Hotels
8.7 (4889 reviews)
282 King Street , Newcastle , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4889 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
A
Amber family_with_children au
6
Comfortable bed
Pros:

The bed was comfortable

Cons:

My room was an ‘accessible’ room, I lifted the bench in bathroom/shower and it was absolutely filthy underneath. Covered in mould and slime, it obviously had not been cleaned/scrubbed in many months. I found this quite disturbing and made me concerned about the cleanliness of all the other surfaces.
The is a simple step to add to the cleaners checklist. It’s odd though that a customer needs to tell you this.
Also the parking charge of $50/ngt is ridiculously over priced, almost price gouging your customers.

2026-08-08 via Nuitee
A
Alan solo_traveller au
8
2026-08-08 via Nuitee
D
David couple au
4
Pros:

Car parking not on site when I arrived had to walk in dark late at night

2026-08-07 via Nuitee
W
Watceilia couple au
5
Pros:

Location

Cons:

Lack proper services and very small room for such a very high price

2026-08-07 via Nuitee
L
Loredana extended_group au
10
2026-08-07 via Nuitee
L
Lisa couple au
9
Brief, but good
Cons:

Bed was too stiff,pillows too lumpy for me

2026-08-06 via Nuitee
M
Michael couple au
9
2026-08-06 via Nuitee
B
Brad couple au
9
2026-08-06 via Nuitee
C
Christopher solo_traveller au
9
A well-located, well-priced stay with professional staff and a standout view from the level 9 bar.
Pros:

Excellent location and genuinely good value. The view from the level 9 bar and eatery is superb, and the staff were professional throughout. Happy to recommend.

Cons:

The toilet stops flushing late at night, I'm not sure whether this is a permanent thing or saving the environment.

2026-08-06 via Nuitee
C
Catherine couple au
7
Nice room but no view for the premium suite.
Pros:

The room itself was nice. It was really clean, modern and stylish. The building was unique, friendly staff and comfy bed.

Cons:

We stayed in the Superior King Room with "park views" but really it was just a view of the street/a building, not what i was hoping for. There are extra costs for parking and getting a window seat at the resturant on top of the high price. The TV basically just had free to air and no shows or movies that were new or even good.

2026-08-05 via Nuitee
J
Justin solo_traveller au
9
2026-08-05 via Nuitee
M
Maggie couple au
6
Nice but not worth the extra $100 when compared with Rydges
Pros:

Beautiful rooms and great location

Cons:

The room service food was over priced and the quality was low. Parking was ridiculously expensive

2026-08-04 via Nuitee
T
Tatafu couple au
8
Enjoyed it
Pros:

The location

Cons:

Didn’t know the room was that small

2026-08-03 via Nuitee
M
Mark solo_traveller au
7
Pros:

Location was the primary attraction

Cons:

N/A

2026-08-03 via Nuitee
H
Hillyer solo_traveller au
10
Pros:

Gorgeous deco room

Cons:

Expensive restaurant

2026-08-02 via Nuitee
Z
Zack couple au
10
2026-08-02 via Nuitee
A
Ann-Louise couple au
8
Location was great, accommodation was great. By the time you pay extra for buffet breakfast and parking, I wouldn’t call
Pros:

Location was perfect for a concert at the NEX

Cons:

Don’t like the fact they charged $50 per night for parking. Feel at the price we paid for accommodation that parking should have been included.
Also paid more for buffet breakfast which was below average.
They ran out of yogurt at 8.30am, had minimal
Baked items.
Hot food was nice but for $35 per person wouldn’t do it again

2026-08-02 via Nuitee
F
Frank solo_traveller au
9
Pros:

Great stay . Thanks . It’s year of Rapture. Repent and be baptised. ❤️❤️❤️❤️❤️❤️❤️

2026-08-02 via Nuitee
M
Melanie extended_group au
10
2026-08-02 via Nuitee
L
Lynette solo_traveller au
9
2026-07-25 via Nuitee