Crystalbrook Kingsley

Hotels
8.7 (4503 reviews)
282 King Street , Newcastle , au

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4503 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
P
Patti • couple • au
8
2026-03-28 • via Nuitee
P
Pauline • couple • au
10
Wonderful!
Pros:

Loved everything about this hotel. From friendly check in to check out. Just great

2026-03-28 • via Nuitee
S
Susan • couple • au
7
Ok
Pros:

New

Cons:

Not easy to park and not easy to check in

2026-03-28 • via Nuitee
D
Daine • couple • au
10
2026-03-28 • via Nuitee
C
Chad • couple • au
5
Very disappointing
Pros:

The Bars & restaurants were nice.

Cons:

The room was a little disappointing if found that it’s a little bit of luck on your room as we have stayed there six times we might look at elsewhere

2026-03-26 • via Nuitee
M
Melissa • couple • au
10
2026-03-26 • via Nuitee
N
Nick • solo_traveller • au
10
Meets all of my expectations
Pros:

All the 5 star luxury facilities

Cons:

N/A

2026-03-25 • via Nuitee
P
Paul • couple • au
8
Pros:

Great location. Comfy bed

2026-03-24 • via Nuitee
M
mark • couple • au
3
Wasn’t impressed that I wasn’t informed of what was going on and the rumours hot
Pros:

Location was ok

Cons:

The air-conditioning wasn’t working wasn’t informed that it wasn’t working. The room was a hot box. Room is very hot. They should’ve just told us at the beginning that the air-conditioning wasn’t working and offered a different room or a credit. staff was dismissive.

2026-03-24 • via Nuitee
S
Sue • solo_traveller • au
9
2026-03-23 • via Nuitee
J
James • couple • au
10
2026-03-23 • via Nuitee
S
Shannon • couple • au
9
Pros:

The staff were very helpful and friendly, the restaurant was clean and the bed was very comfortable.

Cons:

The floor in our room was quite dirty.

2026-03-23 • via Nuitee
C
Catherine • extended_group • au
9
Staff were very helpful and friendly and the hotel location is excellent.
Pros:

The bar and restaurant have a fabulous view and the food and service was great.

Cons:

They ran out of coffee beans.

2026-03-22 • via Nuitee
K
Kerri • extended_group • au
10
A beautiful boutique hotel right in the hub of Newcastle.
Pros:

Stunning facilities. Amazing location. And the cocktail bar and restaurant absolutely beautiful.

Cons:

N/A

2026-03-22 • via Nuitee
P
Peter • couple • au
9
It was close to our conference and met all our needs.
Pros:

Breakfast was great in a fabulous location.
Dinner was very good with very helpful staff.

Cons:

The parking was very expensive.

2026-03-22 • via Nuitee
S
Sandra • couple • au
7
2026-03-22 • via Nuitee
S
suzanne • couple • au
10
2026-03-22 • via Nuitee
A
Anna • couple • au
9
2026-03-22 • via Nuitee
M
Marjan MIlojeski • couple • au
1
Pros:

Not much anymore it was once a great place to stay

Cons:

No one replies to emails

2026-03-21 • via Nuitee
G
Garry • couple • au
10
Wonderful
Pros:

Stylish

2026-03-21 • via Nuitee