Crystalbrook Kingsley

Hotels
8.7 (4625 reviews)
282 King Street , Newcastle , au

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Parking issues
Limited food options

Categories

Cleanliness
8.56
Room was modern and clean, indicating good cleanliness, but some reviews expressed disappointment regarding pricing and overall experience.
Service
9.33
Staff were described as amazing and helpful, showcasing a strong service quality.
Location
9.37
Multiple reviews highlighted the great location, especially for accessibility to theatres and central attractions.
Room Quality
8.72
Rooms were generally noted as modern and nice, though some reviews mentioned issues with lighting controls for older guests.
Amenities
8.65
Amenities were well presented but some guests found certain options (like bars) unavailable during their stay.
Value for Money
8.31
Concerns were raised about pricing with respect to room size and amenities, indicating it's not seen as good value by all guests.
Food and Beverage
7.86
The restaurant was closed on a night guests expected it to be open, causing disappointment regarding dining options.
Overall Experience
8.83
While there were a few negative experiences, the majority of guests enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:57

Property Description

Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.

Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.7
Based on 4625 reviews
Cleanliness: 8.56
Service: 9.33
Location: 9.37
Room Quality: 8.72
Amenities: 8.65
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
D
Dan • solo_traveller • au
8
Pros:

Bedding and location

Cons:

Bathroom had mould. Gross bin in Bathroom. One towel hook, which was stupidly located in the middle of the only full length mirror.

2026-05-09 • via Nuitee
D
Deanne • solo_traveller • au
9
2026-05-09 • via Nuitee
K
Kaitlin • extended_group • au
10
2026-05-08 • via Nuitee
G
Greg • solo_traveller • au
9
2026-05-07 • via Nuitee
S
Steve • couple • au
10
Awesome hotel
Pros:

Great hotel, recommend it highly.
Great location

2026-05-07 • via Nuitee
M
Mark • couple • au
10
2026-05-07 • via Nuitee
R
Rory • couple • au
10
2026-05-05 • via Nuitee
K
Kate • solo_traveller • au
10
2026-05-05 • via Nuitee
S
Sam • couple • au
1
Cons:

We extended our stay for one night - then we were locked out of our room for hours after they decided to check us out a day early. Long story short we finally got back into our room after a long debate with the staff.
In addition, the head chef at the restaurant was surprisingly rude.
The website says the rooms are sound proof - this is not even remotely true, there's actually a lot of noise from the road below.
The breakfast was quite average for $40 per person. The restaurant wasn't particularly great either, very nice ambience, but food was average for high prices.
I won't be going back.

2026-05-05 • via Nuitee
B
Brent • couple • au
9
2026-05-04 • via Nuitee
J
John • couple • au
10
2026-05-04 • via Nuitee
J
Jodi • family_with_children • au
10
2026-05-04 • via Nuitee
B
Bronwyn • solo_traveller • au
5
Pros:

Room was comfortable and great location

Cons:

Being charged twice for the accommodation

2026-05-03 • via Nuitee
L
Linda • couple • au
10
Excellent place to retreat too
Pros:

From our arrival to departure we loved every second. Warm welcome and outstanding facilities. Cannot wait to return

Cons:

Nothing

2026-05-03 • via Nuitee
A
Artur Joao • couple • au
4
2026-05-02 • via Nuitee
R
Regula Susanne • couple • au
10
2026-05-02 • via Nuitee
M
Michelle • couple • au
7
Comfortable
Pros:

Location and decor

Cons:

The signature fragrance was too strong in the foyer

2026-05-01 • via Nuitee
R
Ronald Glenn • couple • au
10
All comforts afforded with great staff
Pros:

Well located and appointed with friendly and helpful staff

Cons:

Nothing

2026-04-30 • via Nuitee
S
Sue • extended_group • au
10
2026-04-30 • via Nuitee
R
roslyn • solo_traveller • au
10
The Round house restaurant and bar is to die for. The food was a 10, the service and view exceptional. ✨💫🌟
Pros:

It is amazing. Soon as you walk through the door, the aroma, the service. 10 out of 10.

Cons:

Everything!!

2026-04-29 • via Nuitee