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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Stand-up comedy
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Secured parking
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Garage
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Crystalbrook Kingsley, a 5-star hotel in Newcastle, offers a lavish stay just 1.7 km from Newcastle Beach. The air-conditioned rooms feature modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.
Top-Notch Facilities
Guests can indulge in the hotel's free bikes, terrace, and on-site restaurant, perfect for a relaxing evening. The 24-hour front desk, room service, and free WiFi add convenience to your stay. Additionally, the bar is ideal for unwinding after a day of exploring the city.
Prime Location
Conveniently located near popular attractions like Newcastle City Council and Newcastle City Hall, Crystalbrook Kingsley is the perfect base for your Newcastle adventures. Don't miss out on the chance to explore the city while enjoying a luxurious stay at our hotel.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Location
Guest Reviews
We loved the hotel. It has a very interesting circular design. The rooms were immaculate, comfortable and very well equipped. Every member of staff that we had dealings with was very friendly and obliging.
N/A
The breakfast was great, but the coffee machine was broken and we were charged for the coffees. Nobody told us we would be charged for the coffees.
Location was handy to public transport.
We didn't like getting charged for the coffees when your coffee machine was broken and being charged for a complimentary bottle if white wine for my partner's 60th birthday, when we were told by staff that it was on them. Why charge $70.70 for coffees and white wine?
Staff were great, location good, food excellent (but) and fabulous views from restaurant.
Both the rooftop bar and restaurant were a little too small to accommodate guests in a hotel that size.
Food was excellent but somewhat over priced and why why was did you have to use a coffee machine at breakfast in a 5 star hotel!!
Everything
Nothing
Bed was comfortable however for a 5 star property was a dog box room which allowed noise from next door come through!
Parking, parking, parking. There was NO mentioned of a $50 valet parking charge per day at booking however the site advertises parking! Total misrepresentation and was told plenty of street parking everyday… total crap, absolutely zero parking and if you get a park within 2 blocks you did well!! Second, without notice the bar was closed on one of our nights for a function, no notice at time of booking either! 5 star perhaps 3 start behaviour at best. Thirdly our neighbours decided to have a party at 1am, complaint made go desk, nothing happened!! I’ll say it again NOT 5 start behaviour and parking, parking is crap!
Very close to the Civic Theatre and Harbour restaurants.
Only valet parking available- it was an unexpected extra cost and expensive
We loved the distance to every thing. It was our first stay in Newcastle and we were there for my birthday to see FOOTLOOSE. We couldn’t have chosen a better hotel.
We didn’t like that we got back to our hotel, not too late! We then couldn’t sleep as we had some bar below and adjacent to us. The music played very late for us. I’m a party animal from way back, but we should be able to go to our room and sleep. We were in room 209.
Location, modern facilities
All good
Great location, Great food, Quite & peaceful rooms, lovely staff.
Short stay
We were not able to enjoy the breakfast as we needed to check out early. But having enjoyed the buffet previously, it was exceptional.
It was a shame there was no ability to help us with an early breakfast option at all.
The location was good.
The reception staff and coffee staff were very nice and helpful.
The carpet square in the room needed replacing badly. It basically looked like a crime scene.
When we decided to have dinner in one of the rooftop restaurants we noticed a sign that said they were closed to the public. Several other guests told us that they received text messages to advise of the restaurants closures the day before they checked in. We didn’t receive one and had to just have a snack in the coffee shop.
The breakfast was disappointing and not worth the money. No tables were cleared after each course and staff we just walking around. Bad service.
We did not pay the $50 parking fee.
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