Hotel Real Mercedes

Hotels
•
Independent
8.2 (56 reviews)
Av. Itzáes, 261, Mérida, YUC, 97070 , Mérida , MX
52-999 130 5308

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Concierge service
Elevator
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
24-hour business center
Playground on site
Free self parking
See all facilities

Review Highlights

Pros:
Buena ubicación
Excelente atención y amabilidad del personal

Categories

Cleanliness
7.95
Standard quality for this hotel tier.
Service
8.45
Excelente atención y amabilidad del personal.
Location
8.45
Buena ubicación.
Room Quality
8.15
Standard quality for this hotel tier.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
8.15
Standard quality for this hotel tier.
Food and Beverage
8.15
Standard quality for this hotel tier.
Overall Experience
8.15
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:43

Property Description

Luxurious Spa Services - Indulge in relaxing massages and body treatments to rejuvenate your body and mind during your stay at Hotel Real Mercedes.

Modern Amenities - Benefit from complimentary wireless internet access, concierge services, and a hair salon to enhance your overall experience at the hotel.

Delicious Dining Options - Enjoy a complimentary continental breakfast at Colibri, and treat yourself to a satisfying meal served on-site, ensuring a memorable culinary experience.

Immerse yourself in luxury and convenience at Hotel Real Mercedes in Mérida. Experience top-notch services and feel right at home with our range of amenities. Book your stay now to enjoy a perfect blend of comfort and sophistication.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 56 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.15
M
Maureen • partner
10
Pros:

Everything is going good... Tv with Netflix etc breakfast.

2025-10-02 • via Nuitee
E
ernesto • family
10
Pros:

Buena ubicación, excelente atencion y amabilidad del personal

2025-08-25 • via Nuitee
V
Victor • family
10
Pros:

Excelente

2025-08-24 • via Nuitee
C
Carlos Enrique
10
Pros:

Un hotel pequeño y eso lo hace confortable

2025-06-21 • via Nuitee
B
Belkis
8
Pros:

The property is super cleaned and they service the rooms daily.
The elevator was not working.
AC is only in the rooms.
Cindy the receptionist was super kind and helpful. She made the difference during my stay.
Overall, it's a nice place.

2025-06-05 • via Nuitee
C
CLAUDIA ARACELI
2
PESIMO SERVICIO
Pros:

es un hotel sencillo, pero en el tema de la limpieza es pesimo, no te limpian las habitaciones, y la unica respuesta es .. UNA DISCULPA, lo peor es que es recurrente, en el te ma del desayuno, la leche agria,
ARREPENTIDOS de estar en ese hotel
CERO RECOMENDACION

2025-05-07 • via Nuitee
N
Nidia
10
Pros:

El hotel esta bien ubicado y es comodo y limpio

2025-02-24 • via Nuitee
J
Jorge Enrique
8
Pros:

Excelente,altamente recomendable.

2025-02-18 • via Nuitee
V
Victor • family
10
Pros:

Todo excelente

2025-02-02 • via Nuitee
M
Manuel
10
Pros:

Todo bien

2025-01-15 • via Nuitee
J
Javier
8
Pros:

Medianamente bien no desagradable pero podría mejorarse

2024-12-05 • via Nuitee
J
Jared • friends
10
Pros:

muy bien y limpian todo bien y cada día

2024-12-02 • via Nuitee
J
Jorge
10
Pros:

Buen servicio y el lugar está cómodo

2024-11-07 • via Nuitee
F
Francisco Martin • family
8
Pros:

Estancia cómoda y agradable.

2024-11-04 • via Nuitee
M
Maria Araceli
6
Pros:

Hotel muy rústico no tiene cable la alberca no se antoja para meterse se encuentra descuidado.
La comida muy rica en el restaurante

2024-10-30 • via Nuitee
J
JOSE MANUEL • family
8
Pros:

AGRADABLES ESTANCIA Y MUY COMODA

2024-10-04 • via Nuitee
N
Norman Alfredo
8
Adecuado.
Pros:

No tienden bien las camas, como que lo hacen a la brava, el internet no funciona del todo, pero si lo quieres para dormir está excelente.

2024-09-21 • via Nuitee
S
Susana • family
8
Pros:

Muy comodo

2024-09-21 • via Nuitee
M
Monira María del Carmen • partner
8
Pros:

Trato amable del personal, Hace mucha falta reparar el elevador; sobre todo para subir al segundo piso, por adultos mayores y personas con discapacidad; me parece que este es el único gran problema que encontré en el hotel.

2024-08-31 • via Nuitee
E
Elmar • family
8
Pros:

.

2024-08-31 • via Nuitee