The Parkgate Hotel

Hotels
8.9 (5486 reviews)
Westgate Street , Cardiff , gb

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5486 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
H
Hammad • solo_traveller • gb
10
2026-04-11 • via Nuitee
M
Michael • couple • gb
9
2026-04-11 • via Nuitee
S
Simon • extended_group • gb
10
2026-04-11 • via Nuitee
S
Stefania • couple • it
10
2026-04-11 • via Nuitee
J
Janice • solo_traveller • gb
10
2026-04-11 • via Nuitee
M
Mia • couple • gb
10
2026-04-10 • via Nuitee
P
Paul • couple • ch
9
2026-04-10 • via Nuitee
A
Andrew • couple • gb
8
Great facilities, decor and location, restaurants and spa staff all great but attention to detail on reception needs imp
Pros:

Decor and facilities, bar, spa and restaurant staff excellent

Cons:

Reception team were disorganised causing issues with our timetable for sis and afternoon tea

2026-04-10 • via Nuitee
G
Gareth • solo_traveller • gb
10
2026-04-10 • via Nuitee
G
Gareth • solo_traveller • gb
10
2026-04-10 • via Nuitee
W
William • couple • gb
10
Outstanding
Pros:

Excellent service as always

2026-04-09 • via Nuitee
R
Raymond • family_with_children • gb
10
2026-04-09 • via Nuitee
S
Sherrie • family_with_children • gb
9
Pros:

Lovely hotel great location

2026-04-09 • via Nuitee
L
Louise • couple • gb
5
Quite average
Pros:

Very welcoming

Cons:

Not very attentive

2026-04-07 • via Nuitee
H
Heidi • couple • gb
10
Cons:

The food was not as good as last time we visited! A little disappointed but our stay was amazing

2026-04-07 • via Nuitee
W
William • couple • gb
10
Pros:

Excellent service as usual.

Cons:

Everything was of a high standard.

2026-04-07 • via Nuitee
M
Mark • couple • gb
8
2026-04-06 • via Nuitee
D
Deannia Jayne • couple • gb
10
Excellent impression hotel well worth the money!
Pros:

I loved the design and how ornate it was. It was immaculately presented throughout. The rooms were generous in size plus had everything you needed/wanted. Breakfast was also of a very high standard. Staff were helpful and friendly wherever you were within the hotel. Well positioned within Cardiff centre. We will definitely be returning. Highly recommend.

Cons:

There was no chocolate left in the room 🫣😂

2026-04-06 • via Nuitee
N
Norton • solo_traveller • gb
9
Friendly staff and comfortable rooms
Pros:

Comfortable and convenient for city centre and station

Cons:

Nothing

2026-04-06 • via Nuitee
R
Robert • couple • gb
9
2026-04-06 • via Nuitee