The Parkgate Hotel

Hotels
8.9 (5355 reviews)
Westgate Street , Cardiff , gb

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5355 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
S
Sarah couple gb
10
2026-02-14 via Nuitee
R
Robyn couple gb
9
2026-02-13 via Nuitee
C
chris couple gb
8
2026-02-12 via Nuitee
S
Silcox couple gb
6
Pros:

Clean , good breakfast.

Cons:

Overpriced. No net in the window no privacy if curtain open very overlooked by property opposite. Room very small . Hard bed .

2026-02-12 via Nuitee
E
Erkan Hamdi couple gb
10
2026-02-11 via Nuitee
J
Jon couple gb
9
Lovely comfortable stay
Pros:

Great Central Cardiff location and great value for money.

Cons:

Local parking options are limited/expensive

2026-02-11 via Nuitee
P
Peter solo_traveller gb
10
Excellent stay well worth the money definitely come back.
Pros:

The staff at the front desk are very helpful and always do their best to resolve any issues. The bar staff are excellent I think all in all they all go that extra mile.

2026-02-11 via Nuitee
T
Teah couple gb
7
2026-02-10 via Nuitee
J
justin couple gb
4
Great looking hotel. Not functional with poor service. Park Plaza much better.
Pros:

Room layout was not very good as no internal windows in the lounge as as there were no nets curtains in the bedroom we had to keep curtains closed as an office block opposite, felt like a mole the entire time we were there. Bar and restaurant food good but staff and service was very poor. Had to wait 2 hours for them to clean away food from table even though the bar was empty. Restaurant food was exellent but again service was very poor. Ordered an £90 bottle of wine which was not poured and no water ofered. Service was very waetherspoons.

Cons:

No provacy from office block opposite in the bedroom and no windows in the lounge and had to keep all of the main lights on.

Service in the bar and restaurant was very very poor, but the food was excellent.

2026-02-10 via Nuitee
S
Stephen couple gb
10
Cons:

the gym had no windows and the treadmils were staring at a wall. at the very least they shoudl ahve hasd a mirror.

2026-02-10 via Nuitee
M
Mark couple gb
9
2026-02-09 via Nuitee
H
Honey couple gb
7
2026-02-09 via Nuitee
B
Benjamin couple gb
10
2026-02-08 via Nuitee
L
Lauren solo_traveller gb
10
2026-01-30 via Nuitee
L
Liam couple gb
10
2026-01-30 via Nuitee
J
Jane solo_traveller gb
10
Lovely family get together to celebrate a birthday. Enjoyed using the facilities and relaxing treatments
Pros:

Friendly, clean, comfortable and in a good location

2026-01-29 via Nuitee
J
Joanna couple gb
10
2026-01-29 via Nuitee
A
allison couple gb
10
2026-01-29 via Nuitee
L
Lucy couple gb
10
Perfect hotel in perfect location
Pros:

Everything

Cons:

Nothing

2026-01-29 via Nuitee
J
jac solo_traveller gb
10
Amazing
2026-01-28 via Nuitee