The Parkgate Hotel

Hotels
8.9 (5947 reviews)
Westgate Street , Cardiff , GB
+44 29 2274 5610

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5947 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
K
Katrina • couple • gb
10
Excellent location and staff are really helpful and professional.
Pros:

It is central to the City. You can access everything from the hotel.

Cons:

The hotel interior is in keeping with the building and has a luxurious feel but with a modern twist. It provides a lovely comfortable feel.

2026-09-19 • via Nuitee
V
Victoria • solo_traveller • gb
10
2026-09-19 • via Nuitee
I
Ian • couple • gb
10
2026-09-19 • via Nuitee
J
Josh • solo_traveller • gb
10
2026-09-18 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-09-18 • via Nuitee
M
Megan • couple • au
8
Money matches the value
Pros:

Good selection of gluten free breakfast. Clean and tidy

Cons:

Lift wasn’t working and staff watched from the top of the stairs without offering to help carry up luggage

2026-09-17 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-09-17 • via Nuitee
N
Natasha • couple • gb
8
2026-09-16 • via Nuitee
H
Habu • family_with_children • ng
9
2026-09-16 • via Nuitee
S
Susan • solo_traveller • ca
9
2026-09-16 • via Nuitee
A
Anne • solo_traveller • gb
3
2026-09-16 • via Nuitee
C
Chantel • solo_traveller • gb
9
2026-09-16 • via Nuitee
M
Maria T • couple • us
10
2026-09-15 • via Nuitee
W
William • couple • gb
10
Outstanding.
Pros:

Excellent service as always best hotel in Cardiff

Cons:

]Everything was great as always .

2026-09-15 • via Nuitee
L
Luiza • family_with_children • br
10
Excelente
Pros:

Tivemos uma experiência excelente, equipe nota 10, muito atenciosos e solícitos, nos ajudaram com tudo que precisamos e conseguimos fazer o check in assim que chegamos (um pouco ates do horário). A localização era excelente, pudemos fazer tudo a pé.
Quartos super confortáveis, cama maravilhosa, banheiro ótimo, tudo bem limpo e confortável. Quartos bem silenciosos.
Muito bom!

2026-09-14 • via Nuitee
E
Eliezer • family_with_children • il
8
Pros:

בעיקר המיקום

Cons:

הכל היה טוב, אבל לא טוב מאד
ארוחת בוקר בסדר. מבחר טוב, אבל המוצרים לא באיכות גבוהה. הפירות למשל לא טובים. הביצים ושאר האוכל בסדר.

2026-09-14 • via Nuitee
K
Kirk • solo_traveller • gb
7
2026-09-14 • via Nuitee
P
Penny • couple • gb
10
Superb. Fabulous dinner in the restaurant ahead of a graduation. Staff are brilliant. Made the whole event feel special
2026-09-13 • via Nuitee
P
Penny • solo_traveller • gb
10
Wonderful place to stay. Very well looked after. Restaurant and bar all you need for a lovely evening.
2026-09-13 • via Nuitee
M
Moore • solo_traveller • gb
10
Great hotel and location for the stadium
Pros:

Location and general hotel cleanliness

Cons:

Nothing

2026-09-13 • via Nuitee