The Parkgate Hotel

Hotels
8.9 (5355 reviews)
Westgate Street , Cardiff , gb

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good amenities
Cons:
Poor breakfast service
High meal prices

Categories

Cleanliness
8.35
Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.
Service
9.35
Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.
Location
9.35
Many guests highlighted the hotel's great location, making it easy to explore Cardiff.
Room Quality
8.85
Rooms were frequently described as spacious, clean, and well-maintained.
Amenities
8.85
The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.
Value for Money
8.85
Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.
Food and Beverage
8.35
Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.
Overall Experience
9.25
Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:31

Property Description

Luxurious Amenities
Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations
Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location
Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Important information:

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 5355 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
A
Artur • solo_traveller • gb
9
2026-03-07 • via Nuitee
A
Alex • solo_traveller • gb
8
Great stay in a well maintained and clean hotel.
Pros:

Very clean, spacious room. Comfortable bed with amazing linen. Breakfast very good too.

Cons:

No fridge in room.

2026-03-07 • via Nuitee
L
Lynne • couple • gb
10
Lovely - shame breakfast too expensive
Pros:

Everything

Cons:

Breakfast was too expensive at £28 per head

2026-03-07 • via Nuitee
G
Gerald • family_with_children • gb
8
Stress free, very good location without being silly money!
Cons:

Not possible to open windows!

2026-03-07 • via Nuitee
J
Jason • couple • gb
10
2026-03-06 • via Nuitee
G
Gill • solo_traveller • gb
9
Great except....
Pros:

The hotel and staff.

Cons:

Getting into bed late and seeing a stain on the bed sheet .

2026-03-06 • via Nuitee
Y
Yolanda • couple • gb
9
A comfortable central hotel with an excellent restaurant.
Pros:

Very friendly staff and an excellent restaurant offering superb food and service.

Cons:

Nothing

2026-03-06 • via Nuitee
D
dwan • couple • gb
10
2026-03-06 • via Nuitee
A
Anastasiia • solo_traveller • gb
10
2026-03-06 • via Nuitee
D
David • couple • gb
10
Perfect retreat
Pros:

Really comfortable

Cons:

Nothing

2026-03-05 • via Nuitee
H
helen • solo_traveller • gb
10
Exactly what I needed relaxing, clean, luxurious
Pros:

Cleanliness. Quality of fittings the feeling of being safe as a solo traveller..

Cons:

Nothing

2026-03-05 • via Nuitee
M
Mandy • couple • gb
4
Disappointed that there was a special night in restaurant and not the one we have had previously.
Pros:

The location of the hotel is excellent, the breakfast very good

Cons:

The evening meal very poor

2026-03-05 • via Nuitee
H
Hannah • solo_traveller • gb
10
2026-03-04 • via Nuitee
G
Gillian • couple • gb
10
Excellent stay perfect location
Pros:

Location and facilities

Cons:

Price.

2026-03-04 • via Nuitee
D
Debbie • couple • gb
9
Perfectly Positioned Parkgate
Pros:

Hotel is ideally located for visiting Cardiff. Room was modern, clean and with good facilities.

Elemis toiletries made for a nice touch.

Staff were very friendly and helpful.

Cons:

Only drawback was lack of parking, parked at the nearby NCP car park, £32 for 24 hours.

2026-03-04 • via Nuitee
D
deborah • solo_traveller • gb
9
Pros:

Everything is top notch, lovely products in the room, great biscuits too!

Cons:

Nothing

2026-03-03 • via Nuitee
P
Paige • family_with_children • gb
10
2026-03-03 • via Nuitee
K
Kirsten • couple • gb
10
A comfortable and enjoyable stay
Pros:

Friendly staff, room excellent

2026-03-02 • via Nuitee
S
Stephen • couple • es
10
Very nice thank you
Pros:

We had a very positive experience overall. The receptionist who checked us in was extremely kind and welcoming. We would also like to mention the housekeeping lady (I’m sorry, I don’t remember her name — she was blonde and very friendly). I needed some body lotion and, although the hotel did not provide it (which I found a bit unusual), she solved the situation quickly and with great kindness and a lovely attitude. We truly appreciated her help. We would also like to thank the gentleman at reception wearing a jacket who kindly helped us with the water in the lobby. Even though he was busy working, he noticed we needed assistance and came over to help us without hesitation. That level of attentiveness really stood out. In general, the breakfast staff were absolutely excellent — truly top-notch in terms of service and friendliness.

Cons:

On the other hand, we were disappointed with the attitude during our short staying with of one of the receptionists (I believe his name was Roberto?). I think he is spanish, I am Spanish myself, we spoke in English, but I found his manner somewhat distant and lacking warmth. He barely made eye contact, and when I.ve asked him an important question regarding my wallet, he dismissed it as unimportant and changed the subject without really engaging. I was surprised by what felt like a lack of warmth and professionalism. I believe he could learn a great deal from his colleague who checked us in.

2026-03-02 • via Nuitee
H
Hazel • solo_traveller • gb
9
2026-03-02 • via Nuitee