Free

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Good amenities
Cons:
Small rooms
Maintenance issues
Limited dining options

Categories

Cleanliness
7.74
Some maintenance issues mentioned in reviews.
Service
9.21
Staff attention was noted positively.
Location
9.25
Excellent location with beautiful views of the lagoon.
Room Quality
7.2
Rooms described as small and limited comfort.
Amenities
8.73
Good amenities including kayaks; however, some maintenance needed.
Value for Money
8.19
Could be better considering the price.
Food and Beverage
8.24
Breakfast was nice, but some service issues noted.
Overall Experience
8.61
Enjoyable stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:06

Property Description

Beachfront Boutique Hotel
Nestled in Bacalar, Xcabal Hotel boutique offers a serene escape by the beach.

Garden Oasis and Culinary Delights
Guests can unwind in the lush garden, relish delectable meals at the on-site restaurant, and sip refreshing drinks at the bar.

Comfortable Rooms with Modern Amenities
Each room boasts a private bathroom, free WiFi, and some even feature a charming balcony for a picturesque view.

Indulge in a tranquil retreat at Xcabal Hotel boutique.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a residential area, and guests are asked to refrain from excessive noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 765 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.61
K
Karen • extended_group • mx
9
it was very nice, i would come back
Pros:

view and cleanliness and the location

Cons:

no coffee in the morning

2026-04-30 • via Nuitee
C
Catherine • solo_traveller • mx
10
2026-04-20 • via Nuitee
M
Martin • couple • mx
5
Estancia tranquila para descansar y relajarse en pareja o familia, pero le falta mantenimiento.
Pros:

La ubicación es buena. Cerca del pueblito de Bacalar y Chetumal desde el coche. Estancia para descansar en pareja o familia. Vista a la Laguna. Tiene camastros y mesas. Renta del recorrido por la Laguna.

Cons:

Estancia con habitaciones pequeñas, limpieza aceptable y estacionamiento reducido. No tienen servicio de restaurante entre semana (solo los fines de semana), por lo tanto necesitas comprar alimentos en el pueblo de Bacalar o Chetumal, pero no tienen frigobar las habitaciones (sugiero llevar una hielera). Finalmente, la entrada a la Laguna tiene rocas y existe el riesgo de lastimarse (Entrada con precaución).

2026-04-19 • via Nuitee
D
Diego • couple • mx
8
Pros:

the location and the view

Cons:

that they had a lot of rules that weren't mentioned here.

2026-04-13 • via Nuitee
G
Guillaume • couple • fr
5
Une superbe vue de la chambre , mais un hôtel au bord de l’abandon.
Pros:

La chambre avec vue sur la lagune
Magnifique !!🤩

Cons:

L’établissement semble au bord de la fermeture, voir à l’abandon.
La salle de bain n’est pas à la hauteur la vue, pas papier toilette lors de notre arrivée.

2026-04-12 • via Nuitee
C
Christopher Matthew • couple • gb
9
Beautiful spot on the edge of Bacalar Lagoon
Pros:

The room was absolutely incredible (we managed to upgrade to one with a balcony with a full lagoon view, which would be the one I would book if we went again). The staff were friendly and helpful. We spent a lovely afternoon swimming off the jetty in front of the property.

Cons:

It is worth checking with the property beforehand if the kayaks are available. We were hoping to use these during our stay but were unable to due to a coast guard restriction on hotels. This is not something the property is in control of, but it is worth reaching out to manage expectations.

2026-04-12 • via Nuitee
Y
Yvonne • couple • de
4
Pros:

Der Ausblick auf den See

Cons:

Die Lage- zu weit draußen.
Die gesamte Anlage ist ungepflegt und sehr in die Jahre gekommen. An unterschiedlichen Stellen ein unangenehmer Geruch. Kajaks konnten nicht vor Ort gemietet werden. Keine gute Preis-Leistung.

2026-04-07 • via Nuitee
M
Magnus • couple • no
8
2026-04-02 • via Nuitee
A
Adriana Sarai • solo_traveller • mx
6
Pros:

Las vistas son hermosas, la habitación limpia y funcional

Cons:

Poco personal, a cierta hora de la tarde ya no hay nadie, parece zona abandonada

2026-03-31 • via Nuitee
F
Fabiola • extended_group • mx
5
2026-03-29 • via Nuitee
H
HOYUELA DIAZ • couple • mx
9
Pros:

La vista del restaurante

Cons:

El lavamanos está super incómodo

2026-03-23 • via Nuitee
M
MURIEL • couple • fr
9
Superbe hotel avec très bon rapport qualité/prix
Pros:

La situation géographique est incroyable!
La vue de la chambre sur la lagune est époustouflante et l'hotel est bein décoré et calme.

Cons:

Le point GPS envoyé en amont pour trouver l'hteol ne correspondait pas au site. Etant étranger et sans réseau, trouver l'hotel n'a pas été évident.
Pas de restauration mais surtout pas de petit dejeuner disponible sur place

2026-03-23 • via Nuitee
G
Gerardo • couple • mx
6
Pros:

La calma por no tener muchos huéspedes. La plexubilidad para hacer uso de las instalaciones

Cons:

Está muy apartado de la vida exterior, no hay tiendas cercanas, es difícil conseguir hasta una botella de agua por la noche. En las instalaciones aunque ponen garrafón de agua no siempre hay vasos limpios disponibles. El baño tenía cabello estancado en la caldera de otras personas que se alojaron antes. Los sillones que están bajando el muelle están sucios de bastante tiempo, algunos sillones tienen excremento de aves que se observa que tiene mucho tiempo ahí

2026-03-23 • via Nuitee
M
Misael • couple • mx
7
Pros:

La atención

2026-03-16 • via Nuitee
C
Claire • couple • fr
3
Pros:

Bon potentiel mais tout est a l'abandon....

Cons:

Pas de petit déjeuner avant 9h et encore il y a des jours de fermeture ou la cuisine est fermé toute la journée
L'hôtel est loin du centre sans voiture il faut des taxis obligatoirement
La location des paddles impossible nous avons essayé plusieurs fois toujours une excuse

2026-03-15 • via Nuitee
J
Jerry • couple • lu
5
Small hotel with lagoon access with nice staff but rooms are soso.
Pros:

The check-in clerk was very helpful and nice. Outdoor plants and deco was lovely.

Cons:

The first room was very small and had a strong smell of sewage. Thankfully there was no issues of switching the room right away. I think the reception personal knew already that the room had this smell and handed me immediately another key without even coming with us to the smelly room. With a little bit of decoration, the rooms would be a game changer.

2026-03-09 • via Nuitee
M
Matthias • couple • fr
3
Hôtel à la Shining
Pros:

L'emplacement au bord de la lagune et la terrasse avec vue dessus.
Grand lit confortable.

Cons:

Pas de restaurant et à 3km du centre (on a eu la possibilité de commander des burgers).
Pas de kayak à emprunter.
Escalier d'accès à la.lagune très glissant et attention aux clous.
Mal placé sur mapsme.
Une seule personne pour la réception (très gentille) et pas toujours là (donc temps d'attente (très) long pour un café ou pour payer).
Très cher du coup par rapport aux services disponibles.

2026-03-07 • via Nuitee
M
Maja • couple • se
6
Finns det stor potential, ta bort blinkande & färgat ljus & platsblommor. Tänk mer ”Tulum” stilmässigt.
Pros:

Läget!

Cons:

Personalen var oengagerade & balkongen var ganska smutsig. Den borde månas om & fräschas upp.
Kasta alla platsblommor! Ingen vill ha platsblommor. Antingen äkta eller inget.
Ohjälpsam personal. Stängd bar, ingen frukost & lite engagemang. Det finns SÅ mycket potential till detta hotellet så jag hoppas de styr upp det.
Det fanns ett otroligt, lokalt frukost ställe k närheten längst vägen. Samarbeta med dem!?

2026-03-06 • via Nuitee
F
Fay • solo_traveller • fr
10
Pros:

Endroit magique parfait. Jolie chambre. Tout était top. Staff gentil

Cons:

Loin du centre ville

2026-03-02 • via Nuitee
H
Heriberto • extended_group • mx
10
2026-03-01 • via Nuitee