Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Tour desk
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Good amenities
Cons:
Small rooms
Maintenance issues
Limited dining options

Categories

Cleanliness
7.74
Some maintenance issues mentioned in reviews.
Service
9.21
Staff attention was noted positively.
Location
9.25
Excellent location with beautiful views of the lagoon.
Room Quality
7.2
Rooms described as small and limited comfort.
Amenities
8.73
Good amenities including kayaks; however, some maintenance needed.
Value for Money
8.19
Could be better considering the price.
Food and Beverage
8.24
Breakfast was nice, but some service issues noted.
Overall Experience
8.61
Enjoyable stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:06

Property Description

Beachfront Boutique Hotel
Nestled in Bacalar, Xcabal Hotel boutique offers a serene escape by the beach.

Garden Oasis and Culinary Delights
Guests can unwind in the lush garden, relish delectable meals at the on-site restaurant, and sip refreshing drinks at the bar.

Comfortable Rooms with Modern Amenities
Each room boasts a private bathroom, free WiFi, and some even feature a charming balcony for a picturesque view.

Indulge in a tranquil retreat at Xcabal Hotel boutique.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a residential area, and guests are asked to refrain from excessive noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 745 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.61
M
Magnus • couple • no
8
2026-04-02 • via Nuitee
A
Adriana Sarai • solo_traveller • mx
6
Pros:

Las vistas son hermosas, la habitación limpia y funcional

Cons:

Poco personal, a cierta hora de la tarde ya no hay nadie, parece zona abandonada

2026-03-31 • via Nuitee
F
Fabiola • extended_group • mx
5
2026-03-29 • via Nuitee
M
MURIEL • couple • fr
9
Superbe hotel avec très bon rapport qualité/prix
Pros:

La situation géographique est incroyable!
La vue de la chambre sur la lagune est époustouflante et l'hotel est bein décoré et calme.

Cons:

Le point GPS envoyé en amont pour trouver l'hteol ne correspondait pas au site. Etant étranger et sans réseau, trouver l'hotel n'a pas été évident.
Pas de restauration mais surtout pas de petit dejeuner disponible sur place

2026-03-23 • via Nuitee
H
HOYUELA DIAZ • couple • mx
9
Pros:

La vista del restaurante

Cons:

El lavamanos está super incómodo

2026-03-23 • via Nuitee
G
Gerardo • couple • mx
6
Pros:

La calma por no tener muchos huéspedes. La plexubilidad para hacer uso de las instalaciones

Cons:

Está muy apartado de la vida exterior, no hay tiendas cercanas, es difícil conseguir hasta una botella de agua por la noche. En las instalaciones aunque ponen garrafón de agua no siempre hay vasos limpios disponibles. El baño tenía cabello estancado en la caldera de otras personas que se alojaron antes. Los sillones que están bajando el muelle están sucios de bastante tiempo, algunos sillones tienen excremento de aves que se observa que tiene mucho tiempo ahí

2026-03-23 • via Nuitee
M
Misael • couple • mx
7
Pros:

La atención

2026-03-16 • via Nuitee
C
Claire • couple • fr
3
Pros:

Bon potentiel mais tout est a l'abandon....

Cons:

Pas de petit déjeuner avant 9h et encore il y a des jours de fermeture ou la cuisine est fermé toute la journée
L'hôtel est loin du centre sans voiture il faut des taxis obligatoirement
La location des paddles impossible nous avons essayé plusieurs fois toujours une excuse

2026-03-15 • via Nuitee
J
Jerry • couple • lu
5
Small hotel with lagoon access with nice staff but rooms are soso.
Pros:

The check-in clerk was very helpful and nice. Outdoor plants and deco was lovely.

Cons:

The first room was very small and had a strong smell of sewage. Thankfully there was no issues of switching the room right away. I think the reception personal knew already that the room had this smell and handed me immediately another key without even coming with us to the smelly room. With a little bit of decoration, the rooms would be a game changer.

2026-03-09 • via Nuitee
M
Matthias • couple • fr
3
Hôtel à la Shining
Pros:

L'emplacement au bord de la lagune et la terrasse avec vue dessus.
Grand lit confortable.

Cons:

Pas de restaurant et à 3km du centre (on a eu la possibilité de commander des burgers).
Pas de kayak à emprunter.
Escalier d'accès à la.lagune très glissant et attention aux clous.
Mal placé sur mapsme.
Une seule personne pour la réception (très gentille) et pas toujours là (donc temps d'attente (très) long pour un café ou pour payer).
Très cher du coup par rapport aux services disponibles.

2026-03-07 • via Nuitee
M
Maja • couple • se
6
Finns det stor potential, ta bort blinkande & färgat ljus & platsblommor. Tänk mer ”Tulum” stilmässigt.
Pros:

Läget!

Cons:

Personalen var oengagerade & balkongen var ganska smutsig. Den borde månas om & fräschas upp.
Kasta alla platsblommor! Ingen vill ha platsblommor. Antingen äkta eller inget.
Ohjälpsam personal. Stängd bar, ingen frukost & lite engagemang. Det finns SÅ mycket potential till detta hotellet så jag hoppas de styr upp det.
Det fanns ett otroligt, lokalt frukost ställe k närheten längst vägen. Samarbeta med dem!?

2026-03-06 • via Nuitee
F
Fay • solo_traveller • fr
10
Pros:

Endroit magique parfait. Jolie chambre. Tout était top. Staff gentil

Cons:

Loin du centre ville

2026-03-02 • via Nuitee
H
Heriberto • extended_group • mx
10
2026-03-01 • via Nuitee
P
Priscille • extended_group • fr
7
Belle vue sur la lagune
Pros:

S'il fait beau, emplacement ideal sur la lagune

Cons:

Logement humide, mobilier de la terrasse pas trés propre et confortable. Probleme d'alimentation d'eau courante dans la journée

2026-01-31 • via Nuitee
P
Portillo • couple • mx
8
Pros:

Muy amable quien nos atendio

Cons:

La habitacion esta en el paso de todos y es poco privada, se escucha todo.

2026-01-27 • via Nuitee
V
Valerio • couple • it
7
2026-01-27 • via Nuitee
J
James • couple • gb
10
Pros:

The staff were extremely helpful and the manager was always around and willing to go above and beyond.

2026-01-19 • via Nuitee
P
PATRICIA • couple • fr
7
2026-01-17 • via Nuitee
I
Isabel Ximena • extended_group • mx
9
Cons:

The restaurant was not available

2026-01-15 • via Nuitee
L
Lazaro Toribio • couple • es
8
Cons:

Problema con el agua fría 8

2026-01-15 • via Nuitee