Comfort Suites Grandview - Kansas City

Hotels
•
Comfort Suites
7.8 (315 reviews)
12512 S US 71 Hwy Grandview, MO 64030 , Grandview , US
+1 816-892-5029

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Children allowed

Facilities

WiFi available
Free WiFi

Review Highlights

Pros:
Convenient location / easy highway access
Comfortable beds and rooms (walk-in shower appreciated)
Friendly and helpful staff in many cases
Simple but adequate breakfast
Towel/linen replacement during stay
Cons:
Frequent cleanliness issues (stained linens, musty/dusty rooms, dirty pull-out couch)
Empty toiletry dispensers and some broken equipment (ice machine)
Noise issues (HVAC, footsteps above), dated rooms with limited counter space
Mixed service experiences (some unfriendly staff, manager unresponsive)
Value concerns and at least one cancelled/poorly handled booking; isolated safety reports

Categories

Cleanliness
4.5
Multiple reviews report unclean rooms: stained bedding and bathroom surfaces, musty rooms, dirty pull-out couch, dusty surfaces and empty toiletry dispensers; several guests described the stay as horrible due to cleanliness issues.
Service
9.5
Most mentions describe friendly and helpful staff (front desk assistance, staff allowed room switch); there are isolated reports of an unfriendly staff member and an unresponsive manager, but overall staff interactions skew positive.
Location
9
Many guests cited a convenient location and easy highway access; a minority reported safety concerns in the area, but overall location sentiment is strongly positive.
Room Quality
8.5
Rooms frequently described as comfortable with good beds and appreciated features (walk-in shower), though some rooms were dated, had limited counter space, noisy HVAC, or signs of staining in certain units.
Amenities
8
Breakfast is described as simple but adequate by several guests; issues reported include a broken ice machine on a floor, empty shampoo/conditioner dispensers, and inability to charge refreshments to room, balanced by routine towel/bed replacements and basic amenities being present.
Value for Money
7.5
Mixed sentiment: some guests felt the stay did not meet expectations for the price (including complaints about charges and cancellations), while others found the accommodation comfortable and acceptable for the rate.
Food and Beverage
7.8
Breakfast repeatedly described as simple but adequate; some guests called it nice while others felt it needed improvement—overall a neutral-to-slightly-positive view.
Overall Experience
7.6
Guest experiences vary widely from ‘wonderful’ and ‘very enjoyable’ stays to several severely negative incidents (unclean rooms, safety concerns, cancellations). The aggregate reflects mixed but generally positive stays tempered by a number of significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Convenient Location
Comfort Suites Grandview - Kansas City is strategically situated near major attractions like Kauffman Stadium and the National World War I Museum, offering easy access to the best of the city.

Comfortable Accommodations
Each guest room at our 3-star hotel is thoughtfully furnished with modern amenities including free WiFi and a fridge, ensuring a comfortable stay for all visitors.

Delicious Breakfast Options
Start your day right with a complimentary American breakfast during your stay at Comfort Suites Grandview - Kansas City, setting the perfect tone for a day of exploration.

Book now to experience the perfect blend of convenience, comfort, and hospitality at Comfort Suites Grandview - Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 315 reviews
Cleanliness: 4.5
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 7.6
L
Lesley • solo_traveller • us
1
My stay at this location was HORRIBLE!!
Pros:

Location…somewhat…

Cons:

The UNCLEANLINESS of the room (see attached pictures) and every room thereafter to make up and accommodate thereafter!!
I was on the phone (speaker) for well over an hour with a Booking.com rep (John Mark) as he heard the entire FIASCO occur.

*For your site to represent this location as a “4-star hotel”… is such an UNTRUTH!!

**I would truly NOT LIKED TO BE CHARGED $326.00 for this stay! I’ve tried communicating with the manager (SARF..he wrote his name on the back of the business card) but so far have been unsuccessful.

***This was my FIRST TIME (1st) EVER …booking a stay and my FIRST TIME (1st) EVER … in the State of Missouri (Arkansas Native)….THIS WAS NOT….A PLEASANT EXPERIENCE!!

2026-10-26 • via Nuitee
T
Tawanna • couple • us
9
Overall our stay was very good. We truly enjoyed the property.
Pros:

I like the location. The room was very comfortable.

Cons:

One of the staff members was not very pleasant I do not know if she had something going on at the time but her attitude was unfriendly.

2026-10-26 • via Nuitee
R
Rio • solo_traveller • us
10
Pros:

Breakfast was simple but adequate, property was very clean , room was very comfortable and accommodating

2026-10-24 • via Nuitee
D
Deborah • solo_traveller • us
10
Was perfect!
Pros:

Walk in shower! I am older and a tub shower can be dangerous for us. ! It was nice to see a walk in and not have to ask if there are any available!

Cons:

That we couldn’t charge refreshments to our room with our room key! I am sure there is fraud and that may be the reason but I don’t carry my credit card with me when I am just moving about in the hotel !

2026-10-22 • via Nuitee
T
Toni • couple • us
8
Pros:

Friendly staff, nice decor.

Cons:

The shampoo and conditioner were both empty. The room was not very clean. I found something stuck to the desk that I was able to scrape off with my nails. Some of the wash clothes looked like they hadn't been bleached. The a/c, heater was so noisy that we had to turn it off so we could sleep.

2026-10-21 • via Nuitee
B
Barbara • couple • us
7
Disappointed with bathroom…very little counter space.
Pros:

Bed was comfortable.
Location - easy to reach from highway

Cons:

TV program hard to use and could not connect to YouTube TV - Spectrum TV very difficult to use
Noisy…we heard footsteps from room above us
Not enough outlets available

2026-10-12 • via Nuitee
M
Michelle • family_with_children • us
10
2026-10-12 • via Nuitee
L
Larry • solo_traveller • us
9
Pros:

Clean,quite,and comfortable

Cons:

Ice machine was broken on my floor had to go to second floor the whole weekend.

2026-10-10 • via Nuitee
S
Somone • couple • us
10
Pros:

Replacement of towels and bed was made while I stayed there.

2026-10-07 • via Nuitee
T
Tyrone • solo_traveller • us
10
Pros:

I like the way the rooms are

Cons:

Breakfast needing a little work

2026-09-18 • via Nuitee
R
ryce • solo_traveller • us
10
I was very comfortable and room very clean
Pros:

Clean

Cons:

Nothing

2026-09-17 • via Nuitee
S
Steven • couple • us
10
Wonderful experience
Pros:

Room was comfortable and quiet.
Staff were friendly and helpful.
We will definitely stay here again.

Cons:

Nothing

2026-09-16 • via Nuitee
S
Sarah • couple • us
10
2026-09-16 • via Nuitee
T
Timothy • couple • us
8
2026-09-15 • via Nuitee
D
davis • couple • us
5
After the staff was nice enough to let me look at a different room before switching rooms.
Pros:

The location was convient

Cons:

The hotel looks dated, the first room before getting a different room was musty, had stained countertops in the bathroom, stained shower, stained bedding linens with holes in the bed spread and curtains and it was dusty.

2026-09-08 • via Nuitee
J
Jambreem • family_with_children • us
9
It was comfortable and cozy. Also I enjoyed the room and the breakfast mostly
2026-08-26 • via Nuitee
J
Jacob • couple • us
8
2026-08-24 • via Nuitee
S
Stephen • couple • us
10
My experience was very enjoyable and comfortable.
Pros:

Very Nice

Cons:

N/A

2026-08-22 • via Nuitee
A
Arash • solo_traveller • us
2
Pros:

Nothing at all, horrible stay

Cons:

the room door would not close, bathroom door would not close, shower door would not stay closed and kept sliding open, unsafe location, too many fights, bad room service as I had to come door stairs multiple times to collect slippers for my room. They will not return your security deposit, be sure to not stay here, waste of your time, will ruin vacation, and unsafe area.

2026-07-21 • via Nuitee
O
Omagbitse • couple • gb
5
Pros:

Did not meet the expectations for the price

2026-07-21 • via Nuitee