Tru By Hilton Mt. Juliet, TN

Hotels
Tru by Hilton
8.3 (436 reviews)
1977 Providence Parkway , Mount Juliet , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Ample amenities
Cons:
Sewage smell in room
Rude staff interaction
Cold and industrial room feel

Categories

Cleanliness
7.63
Mixed sentiments; room had a sewage smell, but other aspects were reported clean.
Service
8.1
Some staff showed friendliness; however, there were significant complaints about rudeness from one staff member.
Location
9.14
Great location mentioned multiple times; convenient to nearby attractions.
Room Quality
7.59
Room quality noted as okay, with some complaints about cold and industrial feel.
Amenities
8.62
Positive comments about amenities available at the hotel.
Value for Money
8.58
Standard quality for this hotel tier; adequate value for given services.
Food and Beverage
8.13
Breakfast was mentioned positively; overall food offerings were satisfactory.
Overall Experience
8.6
Overall enjoyable stay with positive general feedback despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:45

Property Description

Modern Accommodation with Convenient Amenities

Tru By Hilton Mt. Juliet, TN offers a comfortable stay just 16 km from The Hermitage. The hotel boasts a terrace, free private parking, a restaurant, and a bar for guests to unwind. Enjoy the convenience of free WiFi, room service, and a 24-hour front desk in this 3-star property.

Comfortable Rooms with Essential Features

Each room at Tru By Hilton Mt. Juliet, TN is equipped with a flat-screen TV, cable channels, air conditioning, and a private bathroom. Rest assured of a relaxing and enjoyable stay in the well-furnished rooms.

Close Proximity to Local Attractions

Explore nearby attractions such as Lane Motor Museum (23 km) and Johnny Cash Museum (27 km). With Nashville International Airport just 24 km away, convenience is at your doorstep.

Book your stay at Tru By Hilton Mt. Juliet, TN for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 436 reviews
Cleanliness: 7.63
Service: 8.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
S
Sandra solo_traveller us
8
2026-08-20 via Nuitee
R
Ruben family_with_children us
9
2026-08-08 via Nuitee
L
Lorena couple us
10
2026-07-08 via Nuitee
J
Jermaine solo_traveller us
9
Pros:

Everything about it the stay!

2026-07-06 via Nuitee
J
Johnson couple us
10
Extremely nice, clean, comfortable room and hotel
Pros:

Very clean and spacious rooms. Hotel itself was very nice and plenty of seating. The pool table and foosball were very nice extras

Cons:

Only minor things that were disappointing Breakfast was cold and pancake machine didn’t work correctly
Also, there wasn’t a microwave or coffee pot in the room

2026-06-28 via Nuitee
J
Jalaya couple us
3
In shorter terms this is the worst hotel service experience I’ve ever had and I will not be rebooking ever again.
Pros:

It was clean for the most part and it was in a good location

Cons:

The woman that checked me in was rude and gave me a hard time. She asked for the name for my booking and said that she didn’t see anything under that name. She asked was it confirmed, I said yes, and proceeded to show her the confirmation. She then asked for my drivers license and I gave it to her and, again said it wasn’t in the system. She told me that was the reason they don’t like when people use third parties to book such as booking.com because that could happen. After that she asked and I quote “What do you want me to do?” because they didn’t have anymore rooms under Tru and were booked. She then said they had one for Hilton Gardens and had me book for that. What was even worse was the fact that I woke up to a denied charge from Tru by Hilton “the original booking that couldn’t be found”. Once I checked out I mentioned the said charge to a different lady and without me even telling her my name or any info she found it within seconds and canceled the charge which is funny for something that couldn’t be found.

2026-06-24 via Nuitee
L
liltony5 Business Jackson, Tennessee
10
Plenty of Extras
Pros:

Traveled here with a large group. Rooms were nice, modern, and clean. The hotel itself felt very new and there were quite a few amenities to enjoy outside of your room (pool table, foosball, pool, billiards, golf simulator, board games, etc.). The hotel is located near a lot of shopping/restaurants, which is a positive. Overall, I found it to be a pleasant stay and would return in the future.

2026-06-22 via Tripadvisor
C
clayton solo_traveller us
9
Cons:

Only issue we had was the shower would run out of hot water for a minute or two multiple times while trying to clean up

2026-06-21 via Nuitee
M
Maria solo_traveller us
9
Had a great stay
Pros:

Bathroom supplies (soap, shampoo....)are important to me whenever I stay in a hotel, and Tru had provided more than enough. They have very nice scent too. I also appreciate the front desk staff, I forgot her name (the one with sunflower tattoo), she is very nice and accommodating. I also like that bacon strips are included in the breakfast.

Cons:

I don't have anything that I can say that I didn't like.

2026-06-20 via Nuitee
B
Bonna solo_traveller us
9
Pros:

Good location

Cons:

Price was high

2026-05-29 via Nuitee
R
Ramya family_with_children us
10
2026-05-26 via Nuitee
J
James couple us
9
2026-05-25 via Nuitee
K
Karen couple us
10
Mckeata, at the front desk was the hostess with the absolute most during our last two visits here.
Pros:

the Breakfast was complete and fulfilling. Good access to the room.

Cons:

coffee in the room would be nice and also a microwave for popcorn instead of having to go to the lobby to pop our own popcorn.

2026-05-16 via Nuitee
T
Tejas solo_traveller us
10
2026-05-11 via Nuitee
J
Jab family_with_children us
10
2026-04-29 via Nuitee
K
Kim couple us
10
Pros:

I liked the staff & location as well as the cleanliness

2026-04-21 via Nuitee
Summer Woods couple us
10
Pros:

Everything was great and wonderful friendly staff clean rooms all of it I would definitely recommend staying here

2026-04-20 via Nuitee
J
Jesseca solo_traveller us
10
Pros:

Very clean facility, nice up to date building, The shower was absolutely amazing. And the little market in the lobby was very nice and convenient. We had to leave very early in the morning, so we didn't get to have breakfast. If I'm back in the area again, i will definitely stay again.

Cons:

The only thing I didn't like was that I couldn't have gotten a better rate for the few hours we stayed. We were literally only there 5 hours . We didn't get to enjoy the breakfast, or enjoy the room. Because we had to leave at 530am and didn't check in until after midnight. We arrived later than planned because of a road closure on our travel. So the price for a 5 hour stay could have been better.

2026-04-13 via Nuitee
D
Devillez couple us
7
Pros:

Breakfast was good, room was clean and spacious, bathroom was big.

Cons:

Pillows were not great, not very good water pressure in shower.

2026-04-04 via Nuitee
D
DJC98 Couples Springfield, Illinois
4
Low End Budget Hilton
Pros:

We booked a room here on the night of March 29. It was just my wife and I and our pet (VA service dog). I asked for a handicap room with no tub. I also asked for a 1st floor room. When we got there the clerk who seemed to have an attitude said the only handicap room was with a tub and on the 2nd floor. Why wasn't I told that at the time of the reservation? When we got to the room it had hard floors throughout (no carpeting at all). When I pulled the sheets back they had a stain on them (looked like some sort of bodily fluid). I ended up sleeping on top of the covers to avoid the stain. There were very little hook ups in the room for our devices. The water out of the bathroom faucet was like pencil thin. No vent in the bathroom so the floor got slick from the condensation. The next morning at checkout I told the lady at the desk about the issues and even showed her a picture of the stain! She said there was nothing she could do about it as the room was booked through expedia so I would have to call them for any compensation. The only reason for 2 stars instead of 1 is the hotel was fairly clean and had a bar and restaurant. I will be contacting Expedia. This is definitely a budget version of a Hilton hotel! For $180.17 definitely not worth it!

2026-04-01 via Tripadvisor