Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great pool
Nice people
Close to beach
Lovely hotel
Nice pillows
Good breakfast treat
Spacious and clean room
Cons:
Very noisy at night
Basic breakfast
Hard beds

Categories

Cleanliness
9.14
Room was really spacious and super clean.
Service
9.61
Nice people at the hotel.
Location
9.15
Close to the beach.
Room Quality
8.6
Beds were a little hard but still comfortable.
Amenities
9.13
Great pool and nice pillows.
Value for Money
8.59
Included breakfast is very basic.
Food and Beverage
8.64
The breakfast basket and coffee were a nice treat.
Overall Experience
9.11
Amazing! We have already booked our next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:04

Property Description

Luxurious Stay in San Francisco

At Ciyé Hotel, indulge in luxury with an array of top-notch amenities.

Outdoor Pool and Terrace: Relax by the outdoor swimming pool or unwind on the terrace while enjoying the beautiful surroundings of San Francisco.

Gourmet Dining and City Views: Delight your taste buds at the hotel's restaurant and bar, and wake up to stunning city views from your room's balcony.

Modern Comforts: Experience comfort in every corner with air-conditioned rooms, free WiFi, and safety deposit boxes for your peace of mind.

Ready to experience elegance and comfort at Ciyé Hotel? Book your stay now and create unforgettable memories in San Francisco.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 103 reviews
Cleanliness: 9.14
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 9.11
M
Mathieu family_with_children us
9
Pros:

The roof top pool with the view of the ocean was great

2026-02-10 via Nuitee
S
Sean couple us
9
Cons:

Probably not within your control, but the outside noise is very loud at night. Ear plugs helped.

2026-01-30 via Nuitee
G
Gabriella couple us
10
Pros:

Nice clean room, great rooftop pool, relaxing environment. Daily Continental breakfast was a plus! The staff was incredibly helpful and friendly. We were there to celebrate my birthday and they left me a piece of cake in my room! A very sweet gesture. We thoroughly enjoyed our stay and can’t wait to return.

Cons:

The bed was slightly stiff for my preference but I still got great sleep

2026-01-15 via Nuitee
E
Erin extended_group us
7
Pros:

Great pool, nice people, close to beach

Cons:

So so so noisy we didn’t sleep

2026-01-03 via Nuitee
J
JMRubio couple mx
9
Pros:

Lovely hotel in a beautiful town

Cons:

Included breakfast is very basic. Water in the rooms could be included also.

2025-12-17 via Nuitee
C
Cynthia couple us
10
Amazing! We have already booked our next stay
Pros:

Location
Nice pillows
The breakfast basket and coffee were a nice treat

Cons:

Beds where a little hard but still comfortable

2025-11-23 via Nuitee
J
Jill extended_group us
10
2025-11-12 via Nuitee
F
Felix solo_traveller mx
8
2025-11-01 via Nuitee
K
Katherine extended_group ca
8
2025-09-07 via Nuitee
C
Consuelo family_with_children us
10
My family and I loved everything from coming in to the room. Having breakfast in the morning. We appreciated the towels
Pros:

My family and I love the pool. It was great.

Cons:

The room was really spacious and super clean.

2025-08-13 via Nuitee
I
ivan
10
Pros:

Nice

2025-07-13 via Nuitee
J
Jennifer couple us
10
Pros:

The hotel was so clean and inviting. Most importantly the staff was incredible. Kind, generous and always willing to get us anything we needed and quickly.

Rooms were always clean! I would 100% go back. They were a 3 minute walk from the beach.

2025-07-01 via Nuitee
J
Jose Ignacio
10
Pros:

Tose de 10

2025-05-17 via Nuitee
C
Cory young couple ca
10
A lovely place to stay, we will return.
Pros:

Well maintained, aesthetically pleasing, clean. Rooftop patio and bar was beautiful. This was one of the best experiences I’ve ever had in a hotel.

Cons:

Nothing

2025-05-07 via Nuitee
A
Alejandro
10
Realmente desestresante
Pros:

Excelente trato y servicio, buena ubicacion, instalaciones agradables, en el punto exacto de restaurantes y bares.

2025-05-04 via Nuitee
D
Denise family with young children us
10
I enjoyed how attentive the staff is and how clean the rooms were.
Pros:

Boutique style hotel and 2 blocks down from the beach. Great location.

Cons:

I enjoyed it all.

2025-04-29 via Nuitee
M
Mandax review category business travellers ca
7
Good
Pros:

Amazing location close to the beach, comfortable beds and pillows, clean rooms and wonderful views from the pool deck.
Continental breakfast provided each morning at 9:30 or 10:00 am with a choice of coffee or tea with juice and light snack like croissants with butter and jams - this was provided on the day of checkout as well which was very nice.
Bikes available to use at the hotel, drinks for purchase at the pool and a fully stocked mini bar with snacks in the rooms (with links to pricing which were very reasonable)
There are no TVs in the rooms -(not an issue for us) but something to be aware of.

Cons:

The lock was broken on our sliding patio door for the balcony that was on the second floor but easy access for someone in another room to climb across if they wanted to access the room.
Staff attempted to fix the lock which worked briefly before not working again. They came again to try and fix it but the issue was never resolved. The sliding door when closed was also open about an inch on the bottom so it was never fully secure when shut and always slightly open.

The security safe is very small - will fit passports and small personal items but no larger electronics, I wasn't able to fit my tablet in the safe.

The hotel provides ear plugs for sleeping - the sounds from the karaoke bar directly across the street get VERY loud at night. (This is not Mexican club music, this is your typical Canadian/US drunken karaoke "singing" so be aware of this and be prepared for late nights - first night (a Monday) the music went on until just past 1:00 am, second night was quiet and the third night was quiet after 11:30 PM so it depends on the day and what's happening for what time the "singing" will end. (Earplugs did not help much and I understand this is not the hotels fault as they did what they could).

Rooms are cleaned in the early evening, after 5 pm each day, which wasn't bad if we would have known but unexpected to have the room left all day then be interrupted while in the room for cleaning after 5 pm.

Fresh drinking water from the designated taps in the hallway ran out one morning.

No control for the fan in the room so it was either on full speed or off (there was control for the AC unit which was separate from the fan)

The pool water was an unusually cloudy color (chemical imbalance of PH, alkalinity or sanitizing agent) leaving it feeling slippery on the skin.

2025-04-25 via Nuitee
K
Katalin Erszebet partner
8
Pros:

Great location....a little noisy at night, but that's to be expected given the location. Room only had 1 bed....they call it a queen, but more like a double....next time will ask for 2 beds. No elevator to 4th floor pool.

2025-04-22 via Nuitee
A
Alexa young couple mx
10
The best place to stay in playa Poncho
Pros:

The very warm welcome, highly skilled and professional staff at the reception. The whole staff we have seen were friendly and motivated to make your stay perfect.

New modern facilities with love for the detail. Pictures at the walls, good beds, amenities like soap, shampoo, conditioner, body lotion in the room, beach towels, welcome drink … and so on and so on.

The roof top pool is incredible. And the perfect detail: breakfast in the room.

We will definitely come back, thank you!

2025-04-21 via Nuitee
G
Glenys family with young children gb
10
Exceptional
2025-04-17 via Nuitee