Hilton Garden Inn Chino Hills Pomona CA

Hotels
Hilton Garden Inn
8.6 (724 reviews)
2027 Rancho Valley Drive , Pomona , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Generally clean accommodations
Friendly staff
Cons:
Inconsistent room cleaning
Rude staff interactions
Poor food quality

Categories

Cleanliness
8.58
Mixed reviews about cleanliness with mention of rooms not being cleaned regularly.
Service
9.35
Some issues with staff attitude, but generally positive sentiment about service.
Location
9.59
Location is praised for convenience and proximity to local attractions.
Room Quality
8.04
Concerns about comfort of beds and room amenities.
Amenities
8.07
Facilities like pool and gym received negative feedback.
Value for Money
8.53
Price concerns regarding amenities versus quality.
Food and Beverage
7.58
Food quality received complaints and limited options mentioned.
Overall Experience
9.05
Guests enjoyed their stay but had mixed feelings about certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:13

Property Description

Convenient Location and Modern Amenities
Located in Pomona, just a short drive from popular attractions like the Anaheim Convention Center and South Coast Plaza, Hilton Garden Inn Pomona, CA offers a convenient and comfortable stay. The hotel boasts a restaurant, free parking, and a bar, ensuring guests have everything they need for a relaxing visit.

Comfortable Rooms with Essential Features
The rooms at Hilton Garden Inn Pomona, CA are designed for both relaxation and productivity. Guests can enjoy amenities such as a flat-screen TV, air conditioning, and a fridge. The private bathrooms are equipped with a bath or shower, along with a hairdryer, providing a comfortable space for guests to unwind.

Exceptional Service and Nearby Attractions
With a 24-hour front desk and concierge service, the hotel ensures that guests' needs are met promptly. Additionally, the proximity to attractions like Knotts Berry Farm and the Rose Bowl Stadium makes it an ideal choice for travelers seeking both leisure and convenience.

Book your stay at Hilton Garden Inn Pomona, CA for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 724 reviews
Cleanliness: 8.58
Service: 9.35
Location: 9.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 9.05
A
Anabel couple us
10
2026-07-18 via Nuitee
K
Kai solo_traveller us
4
Cons:

Stay was only 2 days,but room was not serviced. The shower dripped all day long. The freeway was noise was constant.

The breakfast was dismal

2026-07-16 via Nuitee
M
Megan family_with_children us
5
Probably won't stay here again
Cons:

Found some hairs in the bathroom when we first got there. It obviously wasnt cleaned very well from previous occupant. Also the headboard on one of the beds had something on it dripping down so that hadn't been cleaned either. The worst part was the noise coming from the freeway, all night all you hear are the cars flying by. Would have expected the windows to cancel out some of that noise being that its right off the freeway. My bf went down in the night to talk to staff about the noise and they apologized and said no rooms away from the freeway were available, he was told a manager would give us a call the next day about and never did anyone call.

2026-07-13 via Nuitee
Z
Zenith family_with_children us
10
Pros:

did not have breakfast

Cons:

everything was nice

2026-07-09 via Nuitee
T
Troy solo_traveller us
10
Very comfortable and nice
Pros:

Very clean, staff helpful, beds comfortable is perfect for casual stay or business needs

Cons:

Honestly can’t think anything didn’t like

2026-07-06 via Nuitee
K
Kevin couple us
10
Pros:

I liked how cleaned it was maintained. I also like that the staff was always asking about your day, or checking in through text.

Cons:

I honestly didn’t find anything I didn’t like.

2026-07-06 via Nuitee
A
Ammie family_with_children us
8
Disappointing Experience at an Otherwise Nice Hotel
Pros:

The hotel is off the freeway, close to shopping centers and amenities.

Cons:

The housekeeper knocked on our door at approximately 10:03 a.m., and we responded through the closed door that we would be leaving shortly. We never opened the door, so I’m not sure how housekeeping could have claimed to have seen our belongings.

After we checked out, we were incorrectly charged a late check-out fee because housekeeping reportedly said our belongings were still in the room after 12:00 p.m. That was simply not true—we left around 10:34 a.m., which should be verifiable through the hotel’s security cameras. Moreover, customer service did not verify the information and charged us.

It’s disappointing that a hotel of this caliber would rely on inaccurate information from staff, creating an unnecessary inconvenience for guests. I also noticed the bathroom was dusty, which fell short of the cleanliness I expected.

Eventually, customer service resolved the billing issue after I asked them to check the camera. I hope management addresses these concerns to prevent other guests from having a similar experience.

2026-07-03 via Nuitee
M
Miguel family_with_children us
10
Pros:

Placed in a great location., and the layout is very easy to follow.

Cons:

Nothing, I didn’t like about it.

2026-07-02 via Nuitee
L
Lizbet family_with_children us
10
2026-06-30 via Nuitee
S
Savannah extended_group us
10
2026-06-29 via Nuitee
A
Adrian couple us
10
2026-06-29 via Nuitee
J
JIAXIU extended_group cn
10
2026-06-28 via Nuitee
P
Peishuo couple us
7
Cons:

a littlen bit noisy during the night as it is next to a highway

2026-06-25 via Nuitee
A
Aaron solo_traveller us
7
Pros:

The room was nice and cool and clean for the most part. Staff was nice and helpful. Location was solid.

Cons:

The bathroom had a large clump of hair on the floor when we got there and our towels never got replaced. Breakfast was not complementary and not even the water bottles in the room were complementary.The beds were not the best comfort wise.

2026-06-22 via Nuitee
A
Amy family_with_children us
9
2026-06-19 via Nuitee
S
Stephen couple us
10
2026-06-18 via Nuitee
V
Venkatesh family_with_children us
10
2026-06-18 via Nuitee
M
Maria solo_traveller us
5
Pros:

Un lindo hotel.

Cons:

Estuve solo 2 noches no vinieron a limpiar la avitacion mi cuarto estaba hacia la autopista así que demasiado ruido no pude dormir bien.

2026-06-17 via Nuitee
J
Julie couple us
5
Staff at front desk was not very nice. No smile, no nice greeting. Just kind of there, not pleasant with guests. They ch
2026-06-15 via Nuitee
J
Jeanette couple us
10
2026-06-14 via Nuitee