Sunway Hotel Big Box

Hotels
•
Sunway Hotels & Resorts
8.5 (785 reviews)
Persiaran Medini 6, Bandar Medini Iskandar, 79250 Sunway City Iskandar Puteri, Johor Darul Takzim , Nusajaya , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Noisy aircon
High beer prices
Parking challenges

Categories

Cleanliness
8
Rooms were generally clean and well-maintained, suitable for families, though some guests mentioned minor issues.
Service
9
Staff are friendly and responsive, providing helpful service to guests.
Location
9
Convenient location near shopping malls and Legoland, enhancing the guest experience.
Room Quality
8.5
Spacious and comfortable rooms with necessary amenities for families.
Amenities
8.5
Good facilities including family suites and complimentary parking.
Value for Money
8
Generally good value for the service and amenities provided, but some guests felt prices could be lower.
Food and Beverage
8.5
Breakfast provided was sufficient with local and international selections, though not outstanding.
Overall Experience
8.5
Guests enjoyed their stays, highlighting comfort and convenience relative to the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Amenities

  • Outdoor swimming pool
  • Fitness centre
  • Restaurant and bar

Comfortable Rooms

  • Air-conditioned rooms with modern amenities
  • 24-hour front desk and room service

Convenient Location

  • Close proximity to major attractions like Singapore Zoo and Night Safari
  • Easy access to Senai International Airport

Book Sunway Hotel Big Box for a relaxing and enjoyable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 785 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8.5
Z
Zakaria • solo_traveller • gb
10
2026-06-05 • via Nuitee
S
Soh • solo_traveller • sg
7
2026-06-05 • via Nuitee
V
Vincent • solo_traveller • sg
8
2026-06-03 • via Nuitee
J
Jingyi • solo_traveller • sg
7
Pros:

Near to Legoland. Room is generally clean with friendly staff.

Cons:

Our room was not ready when we check in late. Manager understands our frustration when the kids wannt to check in and rest. Helping to expedite the check in.

2026-06-03 • via Nuitee
M
Mohamad Saufi • extended_group • sg
8
2026-06-02 • via Nuitee
W
WEI FENG • couple • my
9
2026-06-02 • via Nuitee
S
Sreymith • couple • kh
8
2026-06-02 • via Nuitee
M
Muhammad Fathih • solo_traveller • sg
8
Good. Could be great but..
Pros:

I liked that the location is near to Tuas Checkpoint and Legoland. Also alot of amenities

Cons:

The room had small ants. And from the cafe downstairs the music was on and loud it'll midnight. Being at 5th floor still not high enough.

2026-06-01 • via Nuitee
A
AQHS • solo_traveller • sg
9
Inaugural stay
Pros:

Our first time staying at Sunway Hotel Big Box. Must say it was a pleasant stay, in particular like to mention the following experiences.

1) Check-in and out was a breeze. Front office personnel made the whole process prompt, seamless & fuss-free. Thank you.

2) Facilities were ample and rather fitting for the kind of short stays at the location. Suitably designed for young families and that probably comes with fixtures and fittings subjected to a greater need for maintenance. I don't envy the challenges facing the property on this though😬 I can only wish you to the best in your endeavour🙏🏼

3) Buffet breakfast was well managed given the long queue. Must compliment and commend Lily (I hope I got her correct), who was managing the queue & facilitating the turnover of the tables. Fantastic job she did, along with the rest of the ladies & gentlemen on the floor, clearing and re-setting the tables. Appreciate the professional work, especially with those waiting in the queue closely watching their every move and effort as they go about their duties (if they don't know this by now🤣)

4) At the lobby, the little things like cookies on arrival, parking arrangement, personnel offering their advice/ assistance with direction, recommendations, orientation of where is everything located, is very helpful for new visitors like us. Thank you.

5) Finally, one suggestion on EV charging
Had planned to charge my vehicle while we stayed there but the 'parking fee' became a deterrent. Hope the property would consider imposing an "Idle fee", after the charge is completed (with a grace period of 15mins) rather than the current flat whole day fee. This would deter parking beyond the charging period, while also allowing other users to charge their vehicle. For your consideration.

Thanks very much

Cons:

Have contributed above

2026-06-01 • via Nuitee
F
Fazril • extended_group • my
10
Nice place to stay
Pros:

Best

Cons:

Maintain

2026-06-01 • via Nuitee
R
Ranger • family_with_children • sg
10
Pros:

Great location. Good place to stay if visiting Legoland. Rooms are fantastic size. Service staff are helpful and friendly. Rooms were clean and well maintained. Parking is also free.

Cons:

Maybe have face or hand towels.

2026-05-25 • via Nuitee
S
Suwardi • family_with_children • sg
8
Fun stay! Thanks to the Staff who did my checking-in very helpful!
Pros:

Nil

Cons:

Nil

2026-05-24 • via Nuitee
H
HAZERA ILYANA • solo_traveller • my
10
2026-05-22 • via Nuitee
A
Adi Sufyan • solo_traveller • sg
9
Honest opinion
Pros:

Shopping area is within an arm's reach

Cons:

Its hard to get food delivered/grab/taxi to travel out

2026-05-19 • via Nuitee
F
Francois • couple • th
8
Pros:

Reception, Staffs, room, location

Cons:

Breakfast and dinner

2026-05-18 • via Nuitee
C
Colin • solo_traveller • sg
10
2026-05-17 • via Nuitee
W
WENG YEW • couple • my
8
2026-05-15 • via Nuitee
J
Joshua • solo_traveller • es
10
2026-05-13 • via Nuitee
M
Mohd Khir • solo_traveller • my
7
Pros:

got the basic things.

Cons:

a bit too pricey given the location.

2026-05-12 • via Nuitee
I
Ida Maya • couple • my
8
2026-05-11 • via Nuitee