Rainhill Hall

I brought 3 business guests to Rainhall as I told them it was really good.
We went for dinner at 2015 and were told we could only have Spicy chicken or Fish and chips. It was rushed and unprofessional. The barman told us it was due to the new menu starting on the 1/10/25
Then breakfast the next morning was badly understaffed the poor girl had far too much to do and we spent longer than we could afford to wait for tea, coffee and a full English.
I use this hotel myself but felt rather let down after singing it’s praises to my colleagues who were there for the first time

Hi I’d like to add hopefully some helpful comments.
We were in Room16, a large room with high ceilings, it only had two wall heaters and only one seemed to be working so the room was not very warm. The tv was mounted on the wrong wall as it was on the wall alongside the bed and could not be viewed comfortably while in bed, needs to be on the wall across the base of the bed. There are plenty of power points in the room but no bedside lamps so have to get out of the bed to switch the lights off or on.
The bathroom has a hydro/jacuzzi bath which is very nice but could not be enjoyed as the bathroom was too cold with no heater.
Overall a pleasant stay but with a few adjustments could be excellent.

We stayed 2 nights to visit Liverpool. Each day there was a wedding. Fine, but the noise did go on. On Saturday it went on after midnight. A real no-no
Hotel looks tired

The majority of the hotel was booked out for a wedding as there is a function room at one end of the building. One of our party was placed in a room very close to the event and the noise and strobe lights were such that sleep was impossible. Disappointing given after a long day of travelling that is why we had booked a hotel room. Unsure why people not associated with the function were placed in rooms right next to it when the opposite end of the hotel was slightly quieter. Hotel was full so no alternative room was available and while desk staff were apologetic this wasn’t much practical help. Complained again on checkout and still awaiting the contact from the duty manager that was promised. Unimpressed as otherwise the room was ok but this level of noise until after midnight was unacceptable.

All fine

A return visit.

Comfortable beds. TV was in a really weird place for the room. The showers didn’t drain properly, so bathroom flooded … they just said sorry and didn’t offer to clean it or resolve it … so the rest of the stay had to walk in bathroom with water everywhere. Not great.

Upon arrival the look of the hall.is stunning. Beautiful.gardens and exterior. Howrver upon enteting the hall its very tired looking with paint work scuffed scratched and could.do with a tidy up.
The room.was basic but clean but the shower flooded and the walls again needed painting. Breakfast was another level. 25 mins to be served (and it wasnt that busy) breakdast served cold and had to be returned. 2nd breakfast came and evetything that was cold was hot but what was hot was now cold!. Toast served with no side plate so had to use a napkin to butter it. Breakfast was redunded but these small thing could have easy have been rectified with right training and staffing

Comfortable

Clean room, good location

Spent two

Would highly recommend it was a nice stay
Room was was spacious and clean couldnt fault it

A Friday night around 10pm and the bar was closed with only the night porter to serve you a drink if required.
Had to get out of bed to turn the the lights on/off

Location is brilliant

Nice old house, huge rooms, breakfast to a long time

The rooms and hallways are tired, as is the flooring in the main restaurant.

Also, went down for breakfast at 8am, it took over 1hr 15mins for the hot food to arrive. The poached eggs were completely set and over cooked. I was late and behind schedule for the day and had no time to semd back my food!

Enjoyable stay

The building is a bit run down and the room decor felt cheap and aged. Couldn’t get one of the bedside lights to work. The wood floors really need some rugs to help minimize the noise in the room due to high ceilings and poor sound proofing. Breakfast was nice though.

Such a relaxing staff. Receptionist was so helpful and friendly. When we booked in

Room and hotel quite dated , dirty used glasses still in room from previous guests, No shower only bath, bed was comfortable and clean,room very noisy, service very slow and the breakfast was an absolute nightmare we had to wait nearly an hour and a half then when it arrived it was cold and under cooked had to keep asking for everything no one getting served in correct order totally unacceptable ,the tv in the room was impossible to watch as it was on a side wall so you would have to stand in the bathroom to watch 😱