The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

Hotels
•
Marriott
8.6 (11 reviews)
341 Shimizucho, Nakagyo Ward, Kyoto , Kyoto , JP
81-75-2213220

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Facilities

Fitness facilities
Express check-out
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Good location
Great breakfast buffet

Categories

Cleanliness
8.03
Standard quality for this hotel tier.
Service
8.7
Standard quality for this hotel tier.
Location
9.04
Sehr gute Lage.
Room Quality
8.49
Standard quality for this hotel tier.
Amenities
8.52
Standard quality for this hotel tier.
Value for Money
8.48
Standard quality for this hotel tier.
Food and Beverage
8.93
Tolles und gutes Frühstück Buffet.
Overall Experience
8.6
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 02:02

Property Description

Recreation Amenities and Features
Enjoy the fitness center and garden view. Free Wi-Fi, concierge services, and a vending machine are also available.

Dining Options
Indulge in lunch or dinner at Matsunari restaurant or opt for room service. Daily buffet breakfasts are offered for a fee.

Convenient Facilities
Express check-out, 24-hour front desk, and laundry services are provided. The 203 air-conditioned rooms feature amenities like free Wi-Fi, LCD TVs, and private bathrooms with toiletries.

Book a relaxing stay at The Chapter Kyoto, a Tribute Portfolio™ Hotel, just steps away from Kawaramachi Street and a short walk from Pontocho Alley.

Important information:

  • Up to 2 children 12 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 11 reviews
Cleanliness: 8.03
Service: 8.7
Location: 9.04
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.93
Overall Experience: 8.6
E
Esther
10
Pros:

Sehr gute Lage. Nicht zu grosses Hotel. Tolles ubd gutes Frühstück Buffet

2025-10-11 • via Nuitee
P
Porson • partner
10
Pros:

Very beautiful hotel with great staff. Love the mix of traditional modern hotel.

2025-03-18 • via Nuitee
S
Shaneka
10
A pleasant stay
Pros:

This hotel is lovely. It is close enough to beat stores and transportation.

2025-02-27 • via Nuitee
M
Manuel
10
Pros:

Very good Value for your Money, breakfast bot included

2025-02-23 • via Nuitee
J
Jiangyang
10
Pros:

The staffs are super friendly and the breakfast is quite good.

2025-02-20 • via Nuitee
S
SHUN YIN
10
Good for Short Stay
Pros:

All staff are good and the room is nice. Easy to walk to the shopping area

2025-02-19 • via Nuitee
D
Doug • partner
8
Pros:

This property is right in the middle of downtown kyoto. It was about a 10 minute walk from most shopping and dining areas and a 2 minute walk to both the bus and metro stations for easy access to the tourist sites. No bell services outside but once checked in, the counter staff was more than happy to help with luggage. Our room was ready early so we were able to drop our small bags in the room before heading to our first late night temple. Dining and drinks were a little expensive for the area but right in line with USA standards. The room was cozy and well featured. Pajamas wete very comfy and i never wear hotel supplied pjs until this property. For the size of the room which was quite large for Japan, would expect area for clothing storage but there was none except for the hangers at the door.

2024-12-16 • via Nuitee
M
Michael • family
10
Pros:

The Chapter was the best hotel we stayed in during our two week stay in Japan. Great location as it’s centurally located.

Wonderful rooms and great staff!!

2024-04-05 • via Nuitee
Z
Zsolt
6
Pros:

Not really a hotel more like a very fancy motel
No room service . No
facilities so cant even get water after restaurant shuts at 930

Looks nice but not much chop

2023-09-15 • via Nuitee
V
Verified traveler
6
Very slow check in and check out when being served
Pros:

Check in and check out was incredibly slow for me. Even other customers were able to get checked in quicker as I waited. He went to all 3 computers on checkin and 2 computers at check out so clearly a system issue. I wonder if it was because it was a Hotels.com booking. My work colleague booked direct and was quicker.

2023-09-06 • via Nuitee
J
JIAN-MING
6
Good hardware but sub-par room services.
Pros:

The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well.

Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner.

The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever.

When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service.

Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone.

Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by.

2023-01-04 • via Nuitee