La Reserva Chapala

Hotels
8.9 (149 reviews)
960 Carretera Jocotepec-chapala , Ajijic , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Safety deposit box
Hot tub/Jacuzzi
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Excellent food
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
8.26
Several reviews mentioned issues with cleanliness and towels.
Service
10
Multiple reviews praised the staff's friendliness and helpfulness.
Location
9.73
The location was repeatedly described as beautiful with amazing views.
Room Quality
8.27
Rooms had a beautiful view, but were mentioned as having issues with cleanliness.
Amenities
8.72
Pools and gardens were positively mentioned, but some amenities were noted as lacking.
Value for Money
7.25
Some reviews criticized the value for the price, mentioning old and uncomfortable towels.
Food and Beverage
9.71
The food was frequently praised as excellent and well-served.
Overall Experience
9.26
Overall experience was mostly enjoyable, with a few concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:06

Property Description

Garden Oasis and Lake Views

Escape to La Reserva Chapala, a 4-star hotel in Ajijic offering a serene garden, inviting terrace, and a cozy restaurant and bar. Enjoy the luxury of a 24-hour front desk and personalized concierge service during your stay.

Comfort and Relaxation

Indulge in rooms featuring a flat-screen TV, private bathroom with complimentary toiletries, and some with a balcony overlooking the tranquil lake or refreshing pool views. Unwind in the hot tub and let your worries melt away.

Convenient Location

Conveniently located just 39 km from Guadalajara Airport, La Reserva Chapala is the perfect destination for a peaceful getaway. Book now and experience a blend of comfort, relaxation, and breathtaking views.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.9
Based on 149 reviews
Cleanliness: 8.26
Service: 10
Location: 9.73
Room Quality: 8.27
Amenities: 8.72
Value for Money: 7.25
Food and Beverage: 9.71
Overall Experience: 9.26
C
Christian • family_with_children • mx
10
2026-03-20 • via Nuitee
E
Elena • solo_traveller • us
6
El precio no coincide con lo que ofrece.
Pros:

Bueno el desayuno
Les falta dar mantenimiento a las habitaciones. Más limpieza. Les falta más amabilidad al staff.

Cons:

Las habitaciones necesitan mejorar . Upgrade

2026-03-10 • via Nuitee
M
María Inés • couple • mx
10
2026-03-09 • via Nuitee
A
Ana • extended_group • ch
9
2026-03-04 • via Nuitee
M
MARGARITA • couple • mx
9
Pros:

Es una total tranquiliad, y vista hermosa al lago de chapala

Cons:

La ropa de cama

2026-01-20 • via Nuitee
E
Espinosa • couple • mx
9
excelente
Pros:

la atencion de todo el personal, y las instalaciones excelentes

Cons:

todo excelente

2026-01-19 • via Nuitee
J
Juan Pablo • family_with_children • au
9
Very pleasant stay
Pros:

Common area with deck chairs and pool, next to the bar, was fantastic. Room was beautiful.

Cons:

Plastic mattress protector is hot and uncomfortable... bathroom not closed off, so lacks privacy.

2025-12-15 • via Nuitee
J
JUAN CARLOS • couple • mx
10
Lugar de primera en Ajijic.
Pros:

El lugar es hermoso. Nos hospedamos en una habitación con espléndida vista al lago. El personal es muy amable. El restaurante tiene comida muy rica, algo casera, bien servida. La alberca y el jacuzzi muy bien.

Cons:

Todo muy bien. La regadera falló un poco pero fuera de eso todo bien. Solo tiene ventilador pero el clima de Chapala es bastante fresco.

2025-11-04 • via Nuitee
P
Pavan • couple • in
8
2025-11-03 • via Nuitee
R
Rocio • couple • mx
10
Excelente
Pros:

La tranquilidad... el espacio de la alberca y del jardín...

2025-10-27 • via Nuitee
J
Jose Rafael
10
Pros:

Teniaa habitacion una vista muy bonita

2025-09-28 • via Nuitee
G
Gabriela • family
6
Pros:

Not going back

2025-09-16 • via Nuitee
T
Tortolero Sánchez • couple • mx
10
Pros:

Restaurante

Cons:

Todo 🆗

2025-09-05 • via Nuitee
L
Lorena
6
No vale lo que cuesta
Pros:

No vale lo que cuesta. El precio no es bajo para lo que ofrece. Las toallas de la alberca desgastadas. El agua de alberca helada. El internet pésimo.

2025-08-18 • via Nuitee
M
María de Lourdes
10
Pros:

Muy relajado y cómodo

2025-08-13 • via Nuitee
M
Mariana • couple • mx
4
La verdad los cuartos me decepcionaron, las camas estaban mal tendidas y los cuartos sucios.
Pros:

Solamente la ubicación y la seguridad

Cons:

La suciedad en los cuartos, camas mal tendidas e incomodas

2025-08-04 • via Nuitee
P
PATRICIA MERCEDES
10
The Best views
Pros:

Always a perfect stay. I can't ask for anything eles. The employees are very nice and helpful, the swimming pools in a perfect temperature, the views to the lake or the mountains are the best of all.

2025-08-04 • via Nuitee
M
MARCELA OROZCO ALVAREZ • family_with_children
10
Pros:

TODO BIEN, GRACIAS

2025-08-04 • via Nuitee
I
Ignacio • family
10
Pros:

Todo muy bien, está limpio y bien ubicado. Las comida excelente y en general un buen lugar para pasar el fin de semana.

2025-08-04 • via Nuitee
P
Pia • family
10
Pros:

Muy linda la vista, el personal de recepción. El personal del restaurante ese si deja mucho que desear.

2025-07-31 • via Nuitee