Citadines Eurometropole Strasbourg

Hotels
Ascott
8.8 (112 reviews)
11 Allée de l'Euro, Oberhausbergen, Bas-Rhin , Oberhausbergen , FR

Children allowed
Pets allowed

Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Good location
Cons:
Poor breakfast quality
Additional costs for amenities

Categories

Cleanliness
8.19
Several reviews mention cleanliness, especially the bathroom was clean, but mixed sentiments about room quality affect this score.
Service
9.66
Many reviews highlight the helpfulness and professionalism of the staff.
Location
9.7
Convenient location with easy public transport and nearby amenities.
Room Quality
8.65
Rooms are spacious and well-equipped, but some issues like a broken sofa bed affected the score.
Amenities
8.68
Good amenities are offered, but the additional cost for the pool was a drawback.
Value for Money
9.14
Generally good value, though some issues with breakfast and additional costs for amenities.
Food and Beverage
7.69
Breakfast options were noted as poor in quality, leading to a lower score.
Overall Experience
8.66
Mostly positive experiences, but some significant issues affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:02

Property Description

Spa and Wellness Amenities
Indulge in massages, body treatments, and facials at the spa. Relax at the indoor pool, sauna, and fitness center.

Recreational Opportunities
Enjoy various leisure activities such as swimming, sauna sessions, and working out at the fitness center.

Convenience and Services
Benefit from complimentary Wi-Fi, concierge services, and wedding facilities at the aparthotel. Take advantage of the 24-hour business center and event spaces for meetings or conferences.

Pamper yourself with a visit to the spa, stay productive with business amenities, and unwind with recreational options at Citadines Eurometropole Strasbourg. Book your stay now for a relaxing and convenient experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 7 days prior to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SXB

Property Policies

  • Covid

    Guests must provide a negative COVID-19 test result

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

8.8
Based on 112 reviews
Cleanliness: 8.19
Service: 9.66
Location: 9.7
Room Quality: 8.65
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 7.69
Overall Experience: 8.66
V
Vanessa
10
Pros:

La habitación era amplia, la cama muy cómoda y estaba muy limpia. La habitación también tenía una cocina bien equipada (con nevera, microondas, fogones y utensilios para cocinar) y un salón con una mesa de comedor. El hotel tiene parking interior gratuito; así que es ideal si vas en coche. El personal fue muy amable durante nuestra estancia.
Sin duda repetiremos.

2025-10-12 via Nuitee
M
michael
8
Pros:

Très bon accueil. Chambre spacieuse et correctement équipée. Salle de sport équipée et en bon état.
À AMÉLIORER :
Pression de la douche ( faible faible CH713)
Petit dejeuner : salle abominablement bruyante ( chaises) musique de fond insupportable ( genre film d horreur) et une seule et unique machine à café

2025-10-10 via Nuitee
S
Stefan family_with_children
8
Pros:

Nice hotel but we were disappointed that that the pool costs extra 15 euros per person and no kids allowed after 5 pm, as we specifically looked for a hotel with pool access for kids.

2025-10-09 via Nuitee
Y
Yee Wah
8
Nice stay.
Pros:

The apartment was spacious enough for 4 adults but the sofa bed was not comfortable (mattress warped). The handheld shower does not have a hook at the higher position, which makes it difficult for shorter people to use and does not want to use the overhead shower. The location was okay, near a supermarket and food outlets.

2025-10-09 via Nuitee
H
Hervé
10
Pros:

Bel établissement récent situé au calme en proche banlieue de la ville . Chambres spacieuses et confortables.
Superbe petit déjeuner avec beaucoup de choix et avec des produits locaux.
Parking gratuit

2025-10-08 via Nuitee
M
M. partner
10
Pros:

Allgemein sehr gut. Frühstück sehr gut

2025-10-06 via Nuitee
S
STEPHANIE family_with_children
10
Pros:

La chambre appartement était géniale. Nous avions la 204, coin avec belle fenestration et un petit balcon. La piscine était incroyable!

2025-09-25 via Nuitee
Y
Yaxu family
10
Pros:

There is a lot of space in my room and the staff were very helpful when we had issues.

2025-09-22 via Nuitee
T
Thérèse
10
Ober
Pros:

chambre conforme à notre attente .
Personnel sympathique ,accueil très professionnel !

2025-09-19 via Nuitee
Z
Zouina
6
Pros:

L ´hôtel est beau
Chambre spacieuse
Chambre pour 3 adultes et un enfant
Le 2me lit est un canapé convertible et malheureusement il était cassé en deux au milieu .
Problème signalé mais pas du tout réglé
La gouvernante est venu et a mis un sur matelas .
J ai dormi 3 nuit dans un lit plié en deux avec un creux .
Mal
Lombalgies atroces

2025-09-10 via Nuitee
P
Paolo
8
Buono
Pros:

Su Strasburgo dal punto di vista lavorativo rimane un buon rapporto qualità prezzo

2025-09-08 via Nuitee
T
Thérèse
10
Pros:

Séjour très agréable ,personnel très sympathique et à l'écoute .

2025-08-31 via Nuitee
R
Raffaele
8
Pros:

Tutto perfetto ma decisamente migliorabile la pulizia

2025-08-21 via Nuitee
A
Alan
10
Lovely hotel with good facilities
Pros:

Lovely hotel on the outskirts of Strasbourg with public transport links closeby. There are bus stops just across the road and you can get into the City centre within 30 mins. Alternatively it is easy to get a taxi which cost us about €12.

There is also a McDonald's, Intermarche and a sushi restaurant within a 5 minute walk. The supermarket also has a petrol station.

The hotel has plenty of free parking in a two level underground car park with a lift.

The reception staff were friendly and helpful. The room which was a studio room, had a small kitchen with microwave, hob and fridge with freezer compartment. There was also a selection of cutlery and cooking utensils.

The bed was clean and comfortable with power sockets to the side of the headboard.

The bathroom was clean, well maintained and had a good shower.

We had a minor issue when we checked in as the TV had a faulty screen. We chose another room which was fine.

We paid for breakfast which is served from 06:30 to 10:00 and consisted of a continental buffet but also had a selection of cooked breakfast as well.

The only negative was the cost of the swimming and spa. The swimming pool was €15 each for 2 hours.

Overall I would definitely recommend it if visiting Strasbourg.

2025-08-21 via Nuitee
C
Carlos family
4
Pros:

Mehr Schein als Sein. Das Hotel sieht auf den Bildern toll aus, lockt auch mit dem schönen Pool. Der Pool ist aber im Preis nicht inbegriffen und der Zugang für Kinder nur bis 17 Uhr möglich obwohl er generell bis 22 Uhr geöffnet ist. Das Frühstück war unterirdisch - wir hatten noch nie so schlechtes Früstück in einem Hotel. Wer auf matschig kaltes Rührei, Bratwürste und Bohnen steht mag das evtl. anders sehen. Ein gesundes Frühstück sieht anders aus! Die Obstschale war halb leer und außer ein paar Pfirsichen und vergammelten Bananen nichts zu finden. Zusammenhefasst schönes Design des Hotels, alles Andere eine Frechheit! Nie wieder Citadines.

2025-08-18 via Nuitee
S
Simon family
10
Pros:

Really nice room, free car charging and very good staff.

2025-08-16 via Nuitee
A
Ali
6
Pros:

Otel temiz konum güzel kahvaltı yeterli…
Resepsiyonda akşam shift de görevli bayan ingilizce bilmiyor.. sofa bed yatak kurulumu için aradım . Kendisi Sofa Bed nedir bilmiyor.. bana fransızcasını sordu.. havuzun saat 17.00 den sonra çocuklara kapalı olması kötü..

2025-08-14 via Nuitee
V
Verified traveler
10
Pros:

Pleasantly surprised. Large room with a kitchenette, clean bathroom and a smart TV with Wi-Fi that also worked well. Excellent breakfast with more than enough choice. Free parking in the underground garage was also a plus. Large supermarket across the street

2025-08-07 via Nuitee
E
Emmy
10
Pros:

Super séjour comme à chaque fois

2025-07-28 via Nuitee
K
Klaus
10
Perfekt
Pros:

Simpelthen perfekt

2025-07-27 via Nuitee