Shashi Hotel Mountain View Palo Alto

Hotels
9.1 (695 reviews)
1625 North Shoreline Boulevard , Mountain View , us

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Well-designed amenities
Cons:
Inconsistent cleaning
Room temperature control issues

Categories

Cleanliness
8.06
Some reviews mentioned cleanliness issues with the room, specifically stains and lack of thorough cleaning.
Service
10
Many guests praised the staff's attentiveness and friendliness, particularly highlighting exceptional service from Christian and Vilai.
Location
9.03
The hotel is conveniently located near the Google campus, although some guests found it isolated.
Room Quality
9.07
Rooms were described as large and comfortable, with some concerns about control of the room temperature.
Amenities
9.52
Guest reviews highlighted good amenities including the pool, gym, and tech features.
Value for Money
8.55
Overall satisfactory value given the positive experiences, although some cleanliness concerns may detract from value.
Food and Beverage
9.01
The food options and quality received a generally positive reception, though some food offerings were rated as average.
Overall Experience
9.56
Guests left with a very positive impression overall, with most expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:43

Property Description

Luxurious Accommodation

Experience 5-star luxury at Shashi Hotel Mountain View, an Urban Resort. Each room features modern amenities like air conditioning, a flat-screen TV, and a private bathroom. Some units even offer stunning city views for a truly memorable stay.

Relaxation and Dining

Indulge in ultimate relaxation at the spa and wellness centre with a sauna and hot tub, or unwind at the on-site bar. Enjoy a culinary journey at the restaurant offering American and Spanish cuisine, with special dietary options available upon request.

Exceptional Service

With a concierge service, free WiFi, and multilingual staff fluent in Mandarin, English, Spanish, and Hindi, your every need is catered to 24/7 at Shashi Hotel Mountain View, an Urban Resort.

Book now for a lavish getaway at Shashi Hotel Mountain View, an Urban Resort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 695 reviews
Cleanliness: 8.06
Service: 10
Location: 9.03
Room Quality: 9.07
Amenities: 9.52
Value for Money: 8.55
Food and Beverage: 9.01
Overall Experience: 9.56
R
Robert • couple • ch
8
2026-05-12 • via Nuitee
V
Vanessa • couple • us
10
Pros:

Everything

2026-05-07 • via Nuitee
D
Dawn • solo_traveller • us
3
Beautiful hotel, but overall FAILED to make expectations.
Pros:

The hotel’s decor is modern and updated, with a minimalist, high-tech aesthetic that is visually appealing. Overall, the design is clean and well-executed.

There is a pool and jacuzzi on-site, which are nice amenities; however, they lack privacy. The area is fully visible to much of the hotel, and accessing it requires walking through heavily trafficked public spaces, which detracts from the overall experience.

The hotel does offer an abundance of communal areas, with plenty of comfortable seating for dining, coffee, or casual conversation. There are also private office rooms available for rent, which may appeal to guests needing dedicated workspace—though it raises the question of whether guest rooms themselves should be better equipped for quiet work, particularly in terms of soundproofing.

Additional amenities include a sauna and steam room. While appreciated, they were not preheated in the morning, requiring approximately 20 minutes to warm up before use, which was inconvenient.

Cons:

The primary purpose of my stay at this hotel was to rest and work. Unfortunately, both were significantly disrupted due to excessive noise from the room above mine. The level of disturbance was comparable to constant heavy stomping, making it impossible to sleep or concentrate. This indicates a clear need for improved soundproofing or ceiling reinforcement, as normal guest activity should not carry to this extent.

After an entire day and night of lost sleep and productivity, I was forced to relocate to a different room. This was a major inconvenience, and despite having paid for a premium room with floor-to-ceiling windows, I was downgraded without any price adjustment. The financial burden of such disruptions should not fall on the guest—managing noise and guest behavior is part of the hotel’s operational responsibility.

While staff offered to notify the guests above me, this was not a realistic solution. Noise of this magnitude—especially involving children and heavy foot traffic—cannot simply be “requested away.” Preventative measures, such as proper sound insulation, are necessary.

Additionally, the restaurant offerings were extremely limited and lacked standard or familiar menu options. While a curated or chef-driven menu may appeal to some, it does not accommodate guests seeking basic, accessible food choices. Compounding this issue, food delivery was not a viable option at this location.

The in-room amenities also fell short. The mini fridge in my original room was not functioning properly and appeared to be overheating, resulting in spoiled food. I incurred an unnecessary loss of $25 for groceries purchased nearby.

Lastly, while the location itself is acceptable, parking presents another concern. Street parking did not feel secure, and the only alternative—garage parking—comes at an additional cost of $20 per night, further increasing the overall expense of the stay.

2026-04-30 • via Nuitee
A
Annika • couple • us
5
2026-04-29 • via Nuitee
K
khan • solo_traveller • us
10
2026-04-25 • via Nuitee
A
Angelette • solo_traveller • us
10
Beautiful spot great value!
Pros:

Very easy check-in, lots of amenities. Staff were very kind and helpful.

Cons:

Only negative (not property issue) was that there is ongoing construction across the street and it is very loud in the mornings.

2026-04-15 • via Nuitee
L
Leticia • family_with_children • us
10
EXECELENTE ALOJAMIENTO
Pros:

EXCELLENTE SERVICIO Y UBICACION, LLAMAMOS PARA CONFIRMAR NUESTRA RESERVACION CUANDO LLEGAMOS AL LUGAR NO NOS LLEVO MAS DE 5 MINUTOS PARA REGISTRARNOS, LO QUE NOS PARECIO EXECELENTE, LAS INSTALACIONES EN GENERAL ESTAN SUPERLIMPIAS UN LUGAR MODERNO Y ACOGEDOR CON AMPLIO ESTACIONAMIENTO Y SOBRETODO UN LUGAR SEGURO Y FAMILIAR

Cons:

TODO FUE EXCELENTE EN EL LUGAR

2026-04-14 • via Nuitee
K
Kathy • family_with_children • us
9
Definitely liked it and woiuld come again for business or leisure.
Pros:

It is a very nice, aesthetic, and relaxing hotel. Didn't have time to use the pool, the jacuzzi, or the exercise room, but appreciated they were there. We had a last-minute schedule to come for a business meeting, and in our rush, we forgot to bring a comb. They quickly brought us one.

Cons:

Arrived after check-in time but had to wait in the hallway for our room to be cleaned. But the cleaning girl went as fast as she could. I imagine there was some communication failure that we were assigned to a room not ready. The only other thing I was disappointed with was the coffee at the coffeehouse. Mind you, I drink decaf, but have had better decaf in the area.

2026-04-13 • via Nuitee
M
Mariah • couple • us
10
Pros:

Very nice n my favorite place to stay💗

2026-04-13 • via Nuitee
H
Hyun Joo • extended_group • kr
9
2026-04-11 • via Nuitee
B
Burda • family_with_children • us
10
Pros:

This is the second time in this hotel! Excellent in everything! There is a sauna, steam room, swimming pool and jacuzzi. The rooms are clean and beautiful. The child was given a cot for free. Everything is great.

Cons:

There is not much space for luggage. The pendant lamp between the beds didn't work, maybe the light bulb burned out. Otherwise, it's a cool hotel. I love him.

2026-04-08 • via Nuitee
C
Cruz ocaña • family_with_children • us
10
Todo excelente y genial ❤️
Pros:

Todo muy lindo desde q llegamos y la persona q nos atendió muy amable y nos resivio con una bebida de cortesía todo súper genial y el lugar súper cómodo y el olor súper rico desde q entras 10/10 volveremos pronto

2026-04-07 • via Nuitee
K
khan • couple • us
10
Like to stay there anytime.
Pros:

Friendly staff. Good location and good value for your money.

Cons:

Parking, facilities.

2026-04-07 • via Nuitee
M
meiyan • couple • us
10
2026-04-05 • via Nuitee
D
David • couple • us
10
Hidden gem
Pros:

Amazing! Hidden gem

Cons:

N/A

2026-04-04 • via Nuitee
D
Daniel • couple • us
10
2026-04-03 • via Nuitee
S
Sergio de jesus • couple • mx
10
2026-04-03 • via Nuitee
W
Warren • family_with_children • us
10
Great
Pros:

Everything was better than expected and especially the lights in the room, and sauna and steam room and pool were awesome and piano was absolute incredible

Cons:

Our bathroom door did not close all the way. They tried to fix it but still not working

2026-04-03 • via Nuitee
T
Thomas • couple • us
10
2026-04-02 • via Nuitee
P
pao-hsia • couple • us
9
2026-04-02 • via Nuitee