Hyatt House Allentown-Lehigh Valley

However, we had stayed here in the end of June and July 6th, as well as this past weekend (July 30th thru 8/2). The 1st instance we stayed in Room #441. We came back later in the evening, and had a cleanliness issue with the area in/around the sofa-bed and it was quickly addressed (even at 11:30 p.m.) by housekeeping at that late hour, and it was so appreciated. This time, this last weekend and asked for early arrival - which we KNOW is not guaranteed, but our lower room (2nd fl) was not yet ready. The front desk graciously agreed to put us in an available room of the same type, and low and behold it was Room #441. Upon entering, all seemed well and we were happy upon returning from errands to get into out preferred room... but we immediately saw alot of dust and hair on the windowsill in the sitting area where the sofa bed is, as well as some small dead insects in the one corner of the windowsill in the main bedroom and water bottles under the sink in the bathroom. This facility is ALWAYS ABOVE AVERAGE every time we've been here over a 5 year span and I will not stay anywhere else, but some of these seemingly petty things would offend some guests. Please know that this will not deter me from choosing this property again, I certainly will --- but for the same room on 2 occasions to have issues is not what I expected.

I did proceed to take photo's of same, and advised the front desk attendant - she took my name and cell # and advised that the manager or housekeeping would get back to me and provide an email so I could forward them to her, however she never contacted me.

I will say that the best part was I accidentally left my RX prescription in the room, and Ms. Johnson was quick to contact me to advise me of that as well as offer available means of getting it returned. Again, this property always exceeds my expectation in one way or another, and I look forward to visiting again next July/August 2027.

Kommunikation mit diesem Hotel = Nicht möglich!

Nothing

I honestly have no real complaints. All of the elevators worked, the staff was always checking to make sure my needs were being met and when I inquired about anything, my inquiries were either promptly addressed or I was directed to the appropriate person who wasn't currently on site.

N/A

As I mentioned in an other survey and using the sofa bed for my granddaughter upon pulling it out there was garbage and what appeared to be food pushed into the carpet among other things. I took photos and immediately went down to the front desk it was close to 11:00 p.m. Eastern to which the front desk staff immediately had housekeeping come up and sanitize and clean the entire sofa bed to which I was overly satisfied with they were sold out and of course there was no opportunity to move to a different room of the same type but they made every effort to make sure that the room was clean and my granddaughter had an amiable night sleep to which I was grateful.

Nothing - everything was too notch!

This is the first time in 5 years that I've ever had to voice concerns about cleanliness. We pulled out the sofa bed for my granddaughter to prepare it for her to go to sleep and there was trash and other things between the floor and where the bed was. Some food items had been spilled on the floor and it was not a pleasant experience. However I will say the front desk immediately had housekeeping come up at 11:00 at night to clean and sanitize the whole area to which I was very grateful as the hotel was sold out.

Hotel claims to be pet friendly but ONLY allows dogs.