Madras Hotel and Apartments

Hotels
•
Independent
9 (103 reviews)
Gisozi, Kigali, Kigali City , Kigali , RW
1-5555555

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Children allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Free breakfast
Smoke-free property
Wheelchair accessible parking
Free self parking
Free continental breakfast
See all facilities

Review Highlights

Pros:
Helpful staff
Delicious food
Spacious rooms
Cons:
Bathroom issues
Firm mattresses
Poor showers

Categories

Cleanliness
8.83
Standard quality for this hotel tier.
Service
9.3
The staff in Madras are helpful and polite; the team is very accommodating.
Location
8.84
Standard quality for this hotel tier.
Room Quality
8.29
The beds have firm mattresses and the showers have issues.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
9.28
Standard quality for this hotel tier.
Food and Beverage
9.33
The meals are delicious.
Overall Experience
9.3
Overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:08

Property Description

Convenient Accommodations
Enjoy a complimentary continental breakfast and take advantage of amenities like dry cleaning services and free self parking.

Cozy Guestrooms with Modern Amenities
Relax in one of the 28 guestrooms featuring refrigerators and flat-screen TVs. Stay connected with free Wi-Fi and utilize the communal kitchen for your meals.

Explore Nearby Attractions
Located close to Union Trade Center, Ntarama Church, and various art centers, our hotel provides easy access to key destinations in Kigali.

To book your stay at Madras Hotel and Apartments for a convenient and comfortable experience, visit our website now.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Smoking

    No smoking

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9
Based on 103 reviews
Cleanliness: 8.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.3
L
Liliane • couple • gb
9
My stay was ok. The staff in Madras are helpful and polite
Pros:

The service

Cons:

Nothing really

2025-09-03 • via Nuitee
A
alain michel • solo_traveller • cm
8
Pros:

Le personnke de l'hotel est au petit soins , le repas est délicieux et la zone est assez calme

2025-09-02 • via Nuitee
P
Piotr • family_with_children • pl
10
Pros:

Pobyt przerósł oczekiwania, głównie za sprawą obsługi, która na każdym kroku starała uczynić się nasz pobyt wyjątkowym. Bardzo dobre jedzenie, serwowane z klasą. Czyste pokoje, wygodne łóżka. Świetne doświadczenie.

2025-08-31 • via Nuitee
F
fatile • solo_traveller • ng
9
2025-08-23 • via Nuitee
• family_with_children • cd
10
Pros:

The team is so 👌 wow good people with good manners

Cons:

The excellent welcome

2025-08-14 • via Nuitee
M
Mona • couple • qa
9
2025-08-01 • via Nuitee
V
Vedaste
8
Pros:

Great customer services.

Consider adding flexible checkout hours for long distance travelers.

2025-07-28 • via Nuitee
• family_with_children • us
10
Thanks for all services you gave to us, and we promise you to come back soon and doing a free promotion for you to our
Pros:

It has enough wide rooms
The beds have mattresses foaming hard ( no smooth )
The showers are bad
The bathroom’s fan vacuum no really work good

Cons:

Compare this with others maybe Neghbour could be excellent place to stay

2025-07-23 • via Nuitee
P
Patrice Désiré • solo_traveller • cm
7
2025-07-16 • via Nuitee
J
Jean Bosco • couple • us
10
Staff are amazing. Breakfast here is amazing !!
Pros:

The staff customer service from the gate to the restaurant is top notch . The breakfast is a rare find. Not to forget beautiful artwork display all around the place.

Cons:

I only stayed for one night . There was a little bit of a confusion about the breakfast package which I had to address with the management but it was resolved . The gym equipment improvement would be a good thing especially for long stays!

2025-07-16 • via Nuitee
K
Kaoma • solo traveller • zm
10
Exceptional
Pros:

The environment, cleanliness, staff friendly, the food

2025-07-14 • via Nuitee
C
Chibuzor • group • gb
10
Amazing stay in Kigali
Pros:

Madras hotel is a very beautiful hotel in a central location. The staff are amazing and always try to support and resolve any issues. The meals at the restaurant is amazing and will highly recommend. Above all, it was a very peaceful stay in a very tranquil and safe area.

Cons:

The internet had issues during my stay but the technicians were on site to resolve before I left.

2025-07-12 • via Nuitee
M
Mwakalinga • young couple • tz
6
Pleasant
2025-07-08 • via Nuitee
A
Anonymous • solo traveller • ng
7
I will love to visit again because the hotelier staffs are friendly
Pros:

I like the breakfast and the location of the hotel. The breakfast is perfect and the hotel is very clean and staffs are polite and friendly

Cons:

The breakfast is perfect and the staffs are friendly. I will like to visit again any time i come to Kigali.

2025-06-30 • via Nuitee
S
Samuel • review category business travellers • ug
10
Exceptional
Pros:

Very clean, staff were very helpful

2025-06-29 • via Nuitee
E
Ejay • solo traveller • ng
10
Exceptional
2025-05-06 • via Nuitee
E
Emmanuel • young couple • rw
10
Very wonderful experience
Pros:

Brand new Hotel

2025-05-01 • via Nuitee
L
Landry • solo traveller • ca
9
Superb
Pros:

Nice hotel 👌🏽

2025-04-03 • via Nuitee
T
Teny • family with young children • au
10
Exceptional
Pros:

Good big rooms and clean
Staff are very friendly and helpful

2025-04-02 • via Nuitee
H
Hans • review category business travellers • tz
7
Good
2025-03-17 • via Nuitee