MainStay Suites Horsham - Philadelphia

Hotels
•
Main Stay Suites
7.8 (175 reviews)
245 Easton Rd, Building B , Horsham , US
+1 267-732-2030

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Convenient location / close to bus stop
Friendly, accommodating staff (several positive mentions)
Kitchenette convenience in some rooms
Good value reported by some guests
Easy access to destinations
Cons:
Serious cleanliness issues: mouse, bed bugs, hair, trash under bed
Rooms worn out: musty/damp smell, old carpet, doors and shower problems
Breakfast quality inconsistent: overcooked meats, cold eggs
Noisy hallways, thin walls and disruptive guests
AC/temperature and maintenance problems
Perceived safety/rowdy guests in common areas

Categories

Cleanliness
4.5
Multiple reports of serious cleanliness problems: mouse and bed bugs found, hair in shower, trash under bed, musty/damp smell and overall wear—room cleaning and maintenance repeatedly criticized.
Service
10
Staff frequently described as friendly and accommodating (several notes of helpful front-desk staff and one instance of an employee 'Deep' going above and beyond), though there are isolated reports of slow or insufficient responses to serious complaints.
Location
10
Consistently cited as a strong point: convenient, close to bus stop and easy access to other destinations; multiple guests praised the location.
Room Quality
5
Rooms described as small, worn-out and in need of renovation: old carpets and doors, shower door not closing, damp/musty odor, noisy hallways and thin walls; some guests called rooms a 'dump'.
Amenities
9
Some useful amenities noted (kitchenette convenience) but with issues: breakfast availability and AC performance were inconsistent and there were complaints about noisy exit doors.
Value for Money
8.5
Mixed signals: several guests said it was cost-effective or good value, but a few felt the facility was not worth higher room rates given its condition.
Food and Beverage
6.5
Breakfast quality was uneven across reviews: multiple complaints about overcooked/greasy meats and cold eggs, while a few guests reported the breakfast was okay or good.
Overall Experience
8.9
Overall mixed but lean positive due to strong location and many praises for staff. Persistent cleanliness, maintenance and noise/safety concerns significantly impacted several stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location:
Located just 23 km from Temple University and 26 km from Philadelphia Museum of Art, MainStay Suites Horsham - Philadelphia offers a central hub for exploring the city's top attractions.

Comfortable Accommodation:
The air-conditioned rooms at our 2-star hotel come with free WiFi and private bathrooms, ensuring a cozy and relaxing stay for all guests.

Exceptional Amenities:
Start your day right with a delicious buffet breakfast and take advantage of our fitness centre to stay active during your visit. Plus, our friendly reception staff is always ready to assist you in navigating the area effortlessly.

Book your stay at MainStay Suites Horsham - Philadelphia now to experience comfort and convenience at its best!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 175 reviews
Cleanliness: 4.5
Service: 10
Location: 10
Room Quality: 5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 8.9
G
Gennadi • family_with_children • us
1
Pros:

Nothing. It was horrible.

Cons:

There was barely any water pressure in the shower so it was nearly impossible to shower and there was hair in the plates in the kitchen. It smelled like marijuana throughout the entire hotel. Also there was no peace and quiet throughout our entire stay because we could hear every time someone open and closed their doors and loud voices outside the corridor. As well as the very strong smell of cooked food inside our room that the neighbors were cooking, which was extremely unpleasant. I STRONGLY DO NOT RECOMMEND THIS HOTEL!

2026-11-03 • via Nuitee
C
Catherine • family_with_children • us
1
2026-10-31 • via Nuitee
T
Taylor • couple • us
9
2026-10-23 • via Nuitee
J
Jaworski • couple • us
5
Was easy to get to and from destinations that were needed. Had to go buy breakfast both mornings we stayed. Rooms need a
Pros:

Property was in a good location and easy to get to and from other areas

Cons:

Rooms were showing wear and tear. Breakfast left much to be desired. All breakfast meats were over cooked and dry yet somehow greasy at the same time. Eggs were served cold as well.

2026-10-22 • via Nuitee
H
Haniya • solo_traveller • ca
5
Pros:

The location and its proximity to the bus stop

Cons:

I found a mouse in my room during my stay. When I first reported it to the front desk, I was told there was nothing they could do. After I insisted, they eventually moved me to another room. While I appreciate that they did relocate me, I was disappointed that I had to push for a room change after reporting such a serious cleanliness issue. The situation was stressful and definitely affected my stay.

2026-10-17 • via Nuitee
E
Eric • couple • us
9
Pros:

The water didn’t get really hot. There was hair in the shower on the curtain and there was left trash like under the bed.

2026-10-16 • via Nuitee
P
Philip • couple • us
2
Worn out hotel small rooms
Pros:

The staff was accommodating

Cons:

It was a dump

2026-10-14 • via Nuitee
W
Williams • couple • us
10
2026-10-14 • via Nuitee
R
ROBERT • family_with_children • us
10
Pros:

Courteous staff, clean comfortable room, no problems.

Cons:

I had no problem, so I have nothing to add here.

2026-10-13 • via Nuitee
G
Goodman • couple • us
9
2026-09-17 • via Nuitee
S
Sharylle • couple • us
10
2026-09-15 • via Nuitee
K
Kimberly-Anne • couple • us
8
2026-09-02 • via Nuitee
J
jason • couple • us
7
2026-08-29 • via Nuitee
P
Pressley • couple • us
10
2026-08-21 • via Nuitee
C
Colleen • solo_traveller • us
7
2026-08-17 • via Nuitee
M
Mike • solo_traveller • us
10
2026-08-13 • via Nuitee
W
William • solo_traveller • us
8
Good
Pros:

The front desk man Deep went above and beyond regular customer service. Please make sure to co.pliment him. Thanx

Cons:

Good

2026-08-08 • via Nuitee
K
kinglediard • family_with_children • us
3
they need to really screen who they let stay it felt like ashelter
Pros:

th locationa dn area

Cons:

there were to many drugies arond

2026-08-03 • via Nuitee
M
Mary • solo_traveller • us
8
Pros:

Friendly Staff

Cons:

Loud exit door banging between rooms

2026-07-20 • via Nuitee
M
mary • solo_traveller • us
1
Cons:

There were bed bugs!

2026-07-20 • via Nuitee