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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Pool with view
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Infinity pool
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Emergency cord in bathroom
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Pet basket
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Manicure
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Pedicure
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Strollers
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the epitome of luxury at Pan Pacific London with spacious rooms featuring floor-to-ceiling windows, marble bathrooms, and high-end amenities like Dyson hairdryers and Nespresso coffee makers.
Wellness Retreat
Indulge in complimentary access to the wellbeing floor, boasting an indoor infinity pool, interactive gym, sauna, steam rooms, and rejuvenating treatment rooms for the ultimate relaxation and rejuvenation experience.
Culinary Delights
Savor a culinary journey at six distinctive restaurants and bars, each offering a unique gastronomic experience inspired by the diversity and elegance of Singapore, all while enjoying the convenience of 24-hour room service.
Book your stay at Pan Pacific London now to immerse yourself in unparalleled luxury, wellness, and gastronomy in the heart of London's Square Mile.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 13 years old and over stay for £60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 85 per day.
Location
Guest Reviews
Great staff, lovely room, comfy bed. Good gym, fabulous pool.
Nothing
Very welcoming and helpful
No mix sauna/steam.
Sehr gutes Hotel
Pan Pacific London made a fantastic first impression, and in many ways it lived up to it throughout the stay.
The scent in the lobby was one of the first things I noticed. It smelled incredible and immediately created a calm, luxurious atmosphere.
The staff were consistently warm, kind and genuinely helpful. Every interaction felt welcoming and professional.
Turndown service was a lovely touch. It made returning to the room in the evening feel thoughtful and elevated.
The wellness facilities were a standout. The pool is beautiful, and having a 24-hour gym is a huge advantage, especially for travellers dealing with different time zones or busy itineraries.
While the stay was excellent overall, I felt the guest experience became noticeably more transactional towards the end.
No luggage assistance at check-out. On arrival, the check-in experience was seamless—our luggage was collected immediately and the next time we saw it, it was already in our room. However, at check-out there was no offer of luggage assistance, which felt inconsistent with the high standard set at the beginning of the stay.
The checkout reminder at exactly 12:00 pm. Having the bell ring precisely at noon felt slightly abrupt and out of place for a hotel of this calibre. A little more grace or subtlety would have made for a more relaxed departure.
Post-stay hospitality could be stronger. There is a noticeable contrast between how warmly the stay begins and how it ends. Improving the departure experience—whether through proactive luggage assistance, a more personalised farewell or simply making guests feel less rushed—would make the overall stay feel much more seamless and less transactional.
A very luxurious hotel
It was not time for checkout but all they off the tap and WiFi
Decor was lovely the location and staff was also very good the food was also very nice
We was having issues in the morning where there was no water we was then woken up with a fire drill to evacuate the building where we jumped up to then be told it was a fire drill check. We was told to upgrade to a larger room with a extra bed and we done that to fine the bed was not out in our room until 1am I can also state that the hotel was very fair and did refund us for 1 of our nights stay and gave us complementary food drinks and valet service
Sehr freundliches und aufmerksames Personal. Außergewöhnlicher Checkin-Service.
Schneller und unkomplizierter Checkout.
Modernes Zimmer. Gute Lage.
Teils etwas dubiose Gäste, die der Exklusivität eines 5 Sterne Hotels nicht entsprechen.
Überteuerter Taxi Service.
Erg goed ontbijt, domotica in de kamers fantastisch, heerlijke douche en bed.
Location, beds & pillows
Quality of some breakfast items (danish, no flavour, scrambled egg sloppy) and vanity corner unit in bathroom needs a top!!
Room size
Friendly staff
Cleanliness
Quality
Great hotel for our 40th wedding celebration as the moment we arrived till we left we were treated very special and was upgraded with great room overseeing London
Went out for the night and when we came back the bed had been turned down which was a pleasant surprise
Only thing that let us down was breakfast in the morning as everything is on order as I had to wait for coffee and a machine where you help yourself would be perfect
Would definitely stay here again as just across the road from Liverpool Street station and location is spot on
I went to the Pan Pacific London for my birthday and they literally made everything perfect. From the staff, to the warm welcome, the cleaness of the room, the 24/7 room service, the luxury of all type of services and the continuous care they provide for their customers. I was literally a dream. I am glad I chose this type of 5* hotel for my birthday. It is a perfect property for a staycation.
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