Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Elegant rooms
Excellent location
Great food
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.49
Issues were raised regarding cleanliness, such as holes in sheets and grubby windows.
Service
9.96
Staff were described as friendly and helpful; however, some experiences were negative, potentially skewing perceptions.
Location
10
The position of the hotel is excellent for accessibility, praised consistently in reviews.
Room Quality
10
Rooms were described as elegant, spacious, and comfortable, although there were maintenance issues.
Amenities
9.45
Good amenities such as a heated pool, although the temperature was criticized.
Value for Money
8.98
Expectation of breakfast included for the price paid affected perceptions of value.
Food and Beverage
9.94
Room service food was rated highly and compared favorably to a nearby restaurant.
Overall Experience
9.99
Overall satisfaction noted, despite some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:21

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Pan Pacific London with spacious rooms featuring floor-to-ceiling windows, marble bathrooms, and high-end amenities like Dyson hairdryers and Nespresso coffee makers.

Wellness Retreat
Indulge in complimentary access to the wellbeing floor, boasting an indoor infinity pool, interactive gym, sauna, steam rooms, and rejuvenating treatment rooms for the ultimate relaxation and rejuvenation experience.

Culinary Delights
Savor a culinary journey at six distinctive restaurants and bars, each offering a unique gastronomic experience inspired by the diversity and elegance of Singapore, all while enjoying the convenience of 24-hour room service.

Book your stay at Pan Pacific London now to immerse yourself in unparalleled luxury, wellness, and gastronomy in the heart of London's Square Mile.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for £60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 85 per day.

Location

Guest Reviews

9.6
Based on 2886 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 10
Amenities: 9.45
Value for Money: 8.98
Food and Beverage: 9.94
Overall Experience: 9.99
J
Jack • couple • gb
4
Apart from the loud music going on until around 1am , the extremely dirty windows in the executive suit , the extremely
Pros:

Lovey high end hotel .

Cons:

Not much to dislike

2026-04-18 • via Nuitee
A
Alexander • couple • se
10
2026-04-17 • via Nuitee
K
Kara-Leigh • couple • gb
10
2026-04-14 • via Nuitee
R
Renee • couple • nl
10
Uiterst efficiënt hotel uitstekende service
Pros:

Locatie, prachtig high end hotel. Ruime kamer

2026-04-13 • via Nuitee
O
Oliver • family_with_children • de
10
2026-04-13 • via Nuitee
G
Glodis • couple • gb
10
2026-04-13 • via Nuitee
L
Lee • family_with_children • gb
10
Pros:

The best hotel we have ever stayed in uk

Cons:

They cater for kids off all ages

2026-04-11 • via Nuitee
A
Antoine • couple • fr
10
2026-04-11 • via Nuitee
M
Matthew • solo_traveller • gb
10
2026-04-07 • via Nuitee
G
Gul • couple • fr
8
Hôtel très bien situé et confortable
Pros:

L emplacement

2026-04-07 • via Nuitee
G
Grace • couple • gb
8
Pros:

Location and interior of the property

Cons:

Expensive for what it was. Staff were friendly but did not go the extra mile like other 5 star hotels

2026-04-07 • via Nuitee
B
Billy • couple • gb
10
Would highly recommend , couldn’t fault it anywhere , apart from not staying long enough.
Pros:

Very accommodating , good location , clean rooms

2026-04-06 • via Nuitee
G
Georgia • couple • gb
10
2026-04-06 • via Nuitee
A
Annelot • family_with_children • nl
9
Wonderful 5 star stay in good location
Pros:

Perfect location and very comfortable peaceful hotel. The long breakfast times are great!

Cons:

The pool should be available to all guests with designated quiet hours. I didn’t like the way it was organised now: few kids hours (up to 16 years old even) and with way too much fussing over a lot of rules.

2026-04-06 • via Nuitee
P
Petra • family_with_children • de
10
2026-04-05 • via Nuitee
I
Ibrar • couple • gb
10
Pros:

Service was outstanding.. above and beyond.

Cons:

N/A

2026-04-05 • via Nuitee
C
Crenca • couple • nl
10
2026-03-31 • via Nuitee
S
Samir • couple • gb
8
2026-03-31 • via Nuitee
M
Mamadou • couple • fr
10
Cool
Pros:

Cool

Cons:

Cool

2026-03-29 • via Nuitee
Z
zeid • couple • ae
10
2026-03-28 • via Nuitee