Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Elegant rooms
Excellent location
Great food
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.49
Issues were raised regarding cleanliness, such as holes in sheets and grubby windows.
Service
9.96
Staff were described as friendly and helpful; however, some experiences were negative, potentially skewing perceptions.
Location
10
The position of the hotel is excellent for accessibility, praised consistently in reviews.
Room Quality
10
Rooms were described as elegant, spacious, and comfortable, although there were maintenance issues.
Amenities
9.45
Good amenities such as a heated pool, although the temperature was criticized.
Value for Money
8.98
Expectation of breakfast included for the price paid affected perceptions of value.
Food and Beverage
9.94
Room service food was rated highly and compared favorably to a nearby restaurant.
Overall Experience
9.99
Overall satisfaction noted, despite some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:21

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Pan Pacific London with spacious rooms featuring floor-to-ceiling windows, marble bathrooms, and high-end amenities like Dyson hairdryers and Nespresso coffee makers.

Wellness Retreat
Indulge in complimentary access to the wellbeing floor, boasting an indoor infinity pool, interactive gym, sauna, steam rooms, and rejuvenating treatment rooms for the ultimate relaxation and rejuvenation experience.

Culinary Delights
Savor a culinary journey at six distinctive restaurants and bars, each offering a unique gastronomic experience inspired by the diversity and elegance of Singapore, all while enjoying the convenience of 24-hour room service.

Book your stay at Pan Pacific London now to immerse yourself in unparalleled luxury, wellness, and gastronomy in the heart of London's Square Mile.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Video

Guest Reviews

9.6
Based on 3135 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 10
Amenities: 9.45
Value for Money: 8.98
Food and Beverage: 9.94
Overall Experience: 9.99
E
Ekaterina solo_traveller ae
8
Pros:

Отель приятный и свежий , просторные номера .
Хорошая локация , вежливый персонал

Cons:

Меня расстроило то что плавая в бассейне, я со своим другом обнаружила детские фикалии на дне. Бассейн закрыли на 18 часов. Я специально выбирала отель , чтобы отпраздновать др и отдохнуть в спа и поплавать в бассейне.
Очень расстроил этот момент.

2026-08-15 via Nuitee
O
Oluwatosin couple gb
10
2026-08-15 via Nuitee
A
Alina couple gb
10
A truly unforgettable stay, filled with beauty, tranquillity and the most beautiful birthday memories.
Pros:

The beautiful aesthetic, elegant décor and breathtaking views created such a peaceful and calming atmosphere. The staff made my birthday feel incredibly special, and I left with a permanent smile on my face. Every time I think of this place, I’m reminded of how beautifully memorable my stay was. ✨

Cons:

Nothing - truly loved it.

2026-08-15 via Nuitee
S
Siobhan extended_group gb
10
2026-08-14 via Nuitee
M
Merline couple gb
10
Beautiful hotel to get ready for wedding
Pros:

Central location for my wedding

Cons:

Nothing not to like

2026-08-13 via Nuitee
T
Thomas couple gb
10
2026-08-12 via Nuitee
T
Taliah solo_traveller bh
10
2026-08-12 via Nuitee
S
Simone solo_traveller gb
10
2026-08-12 via Nuitee
C
Charlotte couple nz
10
5 star London City sanctuary
Pros:

This hotel is truly 5 star. We had an incredible 3 night stay during our visit to London. We flew into Stanstead airport and trained down to Liverpool Street station which is just a short walk to the Pan Pacific hotel where we were warmly greeted by staff who are exceptionally professional. The room was not ready upon our arrival but our luggage was stored and taken to the room once it was ready, a text message sent to me letting me know the room was ready. The room was large with incredible city views, a very comfortable bed, luxury sheets and pillows. The large bathroom had a magnifying mirror and huge tiled shower. Very modern and exceptionally clean. I asked to change rooms to obtain a preferred view and this request was granted without hesitation, our luggage moved, everything! There are Dyson hair dryers in the rooms. We ate at the restaurant which was good although not perhaps 5 star. We also had room service on our last night and this was very professionally delivered and removed, a real treat. The pool is a lovely escape from the city, very calm, towels provided, tranquil music playing to help you relax. Staff arranged taxis for us and were generally so very helpful we could not fault the service we received during our stay. Would definitely stay again!

2026-08-11 via Nuitee
A
ayesha couple ie
10
2026-08-11 via Nuitee
R
Rachael extended_group gb
10
2026-08-11 via Nuitee
R
Rachael extended_group gb
9
2026-08-11 via Nuitee
D
daniel solo_traveller gb
10
Superb Hotel
Pros:

Everything. From the check process to checkout. Outstanding staff, unbelievable maid service and the facilities were top notch.

Cons:

Nothing.

2026-08-10 via Nuitee
B
Ben couple gb
10
2026-08-10 via Nuitee
A
Ade family_with_children gb
10
Lovely room; great staff; son loves it;
Pros:

My son loves this place - so you are on to a winner! Loves the pool; and the restaurant are a nice environment. Lobby easy to deal with too

Cons:

Swim time for kids from 7AM-9AM is a bit ridiculous. ... which 6 year old ever wakes up at 7am?? I would suggest 9-11 as a much more practical time for klds. .. 8-10 at worst

2026-08-10 via Nuitee
O
Osman couple ca
8
2026-08-09 via Nuitee
J
James couple gb
10
2026-08-09 via Nuitee
O
Olatorera couple gb
8
2026-08-09 via Nuitee
J
Jodie couple gb
10
2026-08-09 via Nuitee
S
Sacha couple gb
10
An exceptional stay
Pros:

The room was stunning with such a great view of the city. Had all the amenities that you needed and a large, comfortable bed. The staff were all so friendly and made us feel very welcome. The breakfast was lovely the next morning with plenty of choice. We were celebrating my partners birthday and thoroughly enjoyed everything the hotel had to offer. We will definitely be returning.

Cons:

N/a

2026-08-08 via Nuitee