Crowne Plaza Merida by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9 (287 reviews)
Av. Prolongacion Montejo 371 , Mérida , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Comfortable Rooms
Good Amenities
Cons:
Distance from the city center
High pet fees
Pool not available

Categories

Cleanliness
9.46
Many reviews appreciated the cleanliness of the hotel.
Service
9.43
The service was frequently praised for being attentive and friendly.
Location
8.47
A few reviews noted that the hotel was a bit far from the historical center.
Room Quality
8.92
Rooms were described as comfortable and well-decorated.
Amenities
8.95
Amenities were good, but some guests were disappointed by the closed pool.
Value for Money
8.41
Some guests felt the prices, especially for pet accommodations, were too high.
Food and Beverage
8.96
Breakfast received mixed reviews, with some finding it delicious, while others were disappointed.
Overall Experience
9.43
Despite some issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:25

Property Description

Luxurious Accommodation
IOH Mérida Mid Center offers 4-star accommodation in Mérida with air-conditioned rooms featuring free WiFi and modern amenities. Each room comes with a flat-screen TV, safety deposit box, and elegant decor for a comfortable stay.

Top-Notch Facilities
Guests can enjoy the outdoor swimming pool, fitness centre, and terrace for relaxation. The hotel also provides a restaurant serving delicious meals, room service, and a 24-hour front desk for convenience.

Convenient Location
Located just 2.1 km from Conventions Center Century XXI, with easy access to Mundo Maya Museum and Merida Cathedral, IOH Mérida Mid Center is the perfect choice for both leisure and business travelers.

Book your stay at IOH Mérida Mid Center now for a memorable experience in Mérida!

Important information:

Emotional Support Dog, Conditions:

• The hotel allows up to one (1) dog per room for an additional charge of MXN $800 per night. Upon check-in, you will receive a Welcome Kit for your pet and a refundable deposit will be required as a guarantee to cover any damages. Contact the property for more information about the Pet Regulations.

• Only one small or medium dog with a maximum weight of 44 lb is allowed.

• Guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date.

• Your dog must always wear a leash or harness and remain within allowed areas: your guest room, circulation areas, and specially designed areas.

• Your dog cannot access the hotel's dining outlets, swimming pool, fitness center, event spaces, or restricted areas.

• Guests will be responsible for their pet's behavior. In case of any damage to the property or affectation to another guest or staff, the guest will be responsible and will pay accordingly.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for US$13 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 287 reviews
Cleanliness: 9.46
Service: 9.43
Location: 8.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
A
Ana • couple • mx
10
EL MEJOR DE MERIDA
Pros:

Hermoso hotel accesible cerca de foro GNP para conciertos

Cons:

Nada amo el hotel, el personal 10/10

2026-01-28 • via Nuitee
A
Anri025 • solo_traveller • gb
1
Cons:

Ужас, персонал, чистота.
Супер вид а окна все грязные, завтраки не вкусные, ужасное место!!!!

2026-01-23 • via Nuitee
A
Anri025 • family_with_children • gb
1
Cons:

Испортили весь отдых. Не рекомендую.

Приехали поздно с маленьким ребенком, а нас чуть не выгнали на улицу! Карту не взяли, песо не было, доллары — тоже нет. Обменники закрыты. Час уговаривали, чтобы нас заселили, и только под дикий депозит в $600 согласились.

А дальше — сплошное разочарование. Грязные окна, скудный завтрак, персонал почти не говорит по-английски и не хочет помогать. Всё время казалось, что пытаются что-то лишнее содрать. О скрытых штрафах (например, за курение) узнали только потом.

Это не тот «Крон Плаза», что в Турции. Это полная противоположность. За такие деньги — просто грабеж. Выброшенные на ветер нервы и средства. Больше никогда.

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Так лучше? Он передаёт эмоции и ключевые проблемы, но звучит как реальный отзыв от человека, а не как формальный список претензий.

2026-01-23 • via Nuitee
D
Dorit • family_with_children • mx
8
Pros:

el servicio para el desayuno a la carta es lento
pero nos gusto en cuanto a sabor y amabilidad del personal

Cons:

a 15 min del centro de merida, pensamos que estaba más centrico

2026-01-20 • via Nuitee
P
Pablo • couple • mx
7
Pros:

La ubicación y la habitación

Cons:

El edificio de alado comenzó a taladrar y martillar a las 2:30 AM, se sentia como estaba dentro de la habitación.

2026-01-20 • via Nuitee
S
Stephan • solo_traveller • ch
7
Pros:

Friendly staff, Good breakfast, Nice Roof top with swimming pool. Comfortable bed avec perfect TV size.

Cons:

Too noisy related to not good enough insulation from outside and inside. Cleaning of shower insufficient. The room size is smaller as promised !

2026-01-15 • via Nuitee
G
Gladis • couple • mx
9
Pros:

La limpieza del hotel. Su cocina.

Cons:

Alejado del centro histórico.

2026-01-03 • via Nuitee
A
Ana • couple • mx
10
Pros:

Todo pero su pizza de Jamón Sereano wow

Cons:

Aperol spritz, barman tiene que mejorar

2025-12-26 • via Nuitee
E
Ernesto • couple • us
9
2025-12-21 • via Nuitee
L
L´Atelier • couple • es
10
Confort y limpio
Pros:

La limpieza, decoración, y confort

2025-11-22 • via Nuitee
V
Vitalii Fil • couple • mx
5
Pros:

Location is good,the room was clean.

Cons:

The bed was not a king size.
The room is small.
The breakfast was not delicious, just ok.

2025-11-14 • via Nuitee
R
Roberto • couple • us
8
2025-11-10 • via Nuitee
R
raul
10
Pros:

Estacionamiento techado y locación

2025-09-11 • via Nuitee
L
Luis Isaac
10
Pros:

Habitación limpia los días en los que estuve hospedado, buena comida y buena atención, el hotel mantiene un diseño moderno y acogedor.

2025-08-30 • via Nuitee
K
Karla • family_with_children • mx
8
Pros:

es muy bonito el hotel, las camas son muy cómodas, y los cuartos de igual forma

Cons:

que no nos avisaron que no había alberca por remodelación, de saberlo hubieramos rentado otro hotel

2025-08-27 • via Nuitee
C
Claudia • family_with_children • mx
5
Le falta!
Pros:

El desayuno

Cons:

Precios abusivos para hospedaje de mascota, el precio no está anunciado en la página de booking. MXN 800.00 por noche
La alberca cerrada por mantenimiento en plano verano (agosto)

2025-08-22 • via Nuitee
R
Rafael • family_with_children • us
9
2025-08-21 • via Nuitee
A
Addy Eugenia • partner
10
Pros:

Es muy limpia, cómoda y el personal muy atento.

2025-08-21 • via Nuitee
M
Mirlene guadalupe • family
10
Pros:

Muy buen servicio y ubicación.

2025-08-21 • via Nuitee
A
Abraham
10
Pros:

Good

2025-08-20 • via Nuitee