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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Luggage storage
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Airport shuttle
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Bar
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Meeting/banquet facilities
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Pool with view
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Infinity pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
Review Highlights
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Property Description
Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Casa del Jaguar Beach Hotel, located in Isla Mujeres. Indulge in our outdoor swimming pool, restaurant, and bar, ensuring a truly relaxing stay.
Elegant Rooms with Premium Amenities
Unwind in our air-conditioned rooms equipped with modern conveniences such as a coffee machine, flat-screen TV, and a private terrace. Enjoy the comfort of plush bed linen, and stay connected with free WiFi available in all rooms.
Prime Location and Convenient Services
Explore nearby attractions like El Cocal Beach and Norte Beach, or relax at Isla Mujeres Beach just moments away. Take advantage of our concierge service, currency exchange, and paid airport shuttle for a seamless stay.
Ready to experience luxury by the beach? Book your stay at Casa del Jaguar Beach Hotel now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Las instalaciones modernas
Al estar cerca a la playa , hacen bulla hasta tarde .
Tuvimos la mala suerte de dejar por 10 min unas gafas de sol en el baño ( con el personal de limpieza dentro) pero al regresar “no vieron nada” ,. Además informe que era mi cumpleaños , no hicieron nada , ni Feliz día
The property is a small, boutique hotel on a sandy tropical beach. The room was large and beautiful.
The staff at the desk were courteous and helpful.
1) The Beach: what I didn’t anticipate by looking at the beautiful photos of playa norte, is that by 11 am the whole sea in front of the beach is invaded by hundreds speedboats, which will moor in line and completely obstructing the view. This means you cannot swim, as in the lagoon between the beach and the line of boats the water gets to your knees. Moreover, each boat will have their own raggaeton music pumping up non-stop until subset. On Fri/Sat and Sun the beach will also play high volume music, so the whole place is just LOUD and NOISY. There are hundreds (if not thousands)of people on the beach and water. I honestly wanted to leave as this was not the idyllic experience I wanted and had to spend > $200 to escape to the natural park of Isla Contoy (twice=$400) to get peace
2) Staff at restaurants/breakfast and Breakfast. I paid >$500/night for this hotel and I am very well travelled (been 7 times in the Maldives). This was the most disappointing breakfast I have had in a “luxury” hotel. First of all all staff behaved like corporate security guards: no smiles, no replies to me “hola/hello” and every time I asked for something I was met with a grunt/hostility almost. I felt unwelcome every day. Moreover: there’s no choice of juice. Either you like the watered watermelon juice they give you in a tiny glass, or you have to pay for, let’s say, orange juice. I never had to pay for an orange juice in my life, which is ridiculous considering the $500/night fee. I asked for an espresso and again this was considered extra. I was given only 1 toast sliced in half and I had to ask over and over for more, which arrived 30 min later and with the usual angry face. Yogurt is one minuscule cup TO SHARE!
I complained to the desk person and one manager came to see me the day I left and offered a lunch.
El desayuno y los snacks son fabulosos , toda la comida goza de una calidad excepcional
Todo estuvo muy bien
Location was exceptional.
Nos encantó! Exquisitas instalaciones! El beach club fantástico. Y que decir de la playa, lo mejor de isla mujeres.
Property was excellent. Clean. Great location
We were in #8. The mattress sucked. No box springs, mattress is placed on top of a concrete pad.
Location, room was big
Fan was broken, toilet was broken. Music from beach club was too loud we couldnt sleep
Staff wasn’t nice
My experience at Casa del Jaguar was far from what anyone would expect from a hotel that markets itself as “luxury.”
From the moment I arrived for check-in, the attitude from one of the female staff members was cold, dismissive, and noticeably unwelcoming. There was no warmth, attentiveness, or genuine hospitality whatsoever. Instead of feeling valued as a guest, I felt like I was inconveniencing the staff simply by being there.
What made the situation even more disappointing was that I brought this issue directly to the hotel manager, expecting at least some level of concern or professionalism. Unfortunately, my comments seemed to be completely ignored. There was no meaningful response, no real interest in understanding the situation, and no effort to make things right. That, more than anything, reflected a serious lack of customer care and hospitality culture.
I travel frequently and understand that small operational mistakes can happen anywhere. However, indifference toward guests is something entirely different — especially at a property positioning itself as a high-end boutique hotel.
It’s unfortunate because the hotel itself has potential, but the poor service and lack of professionalism during check-in completely overshadowed the experience.
Location right on the beach was absolutely stunning
You get access to the beach club and guaranteed a bed
Rooms spacious and lovely
Nice swimming pool looking on to the beach for when you want a change from the sea
Loved it all
Localisation proche du centre, très sympa le soir, bonne ambiance bars, restos
Toilettes bouché qui ont débordé dans toute la chambre, les WC ont simplement été débouché, mais non nettoyé, l'eau au sol a été évacué dans la douche, la laissant impraticable, très sale, l'eau au sol dans la chambre a été brièvement raclée, mais il en restait encore beaucoup. La réception nous as dit qu'il n'avait pas de personnel pour la nettoyer, on ne nous a pas proposé de changement de chambre, à 750€ la nuit c'est inadmissible. Le déjeuner ridicule seulement des oeufs avec une tartine et un demi avocat, un jus de pastèque plein de glaçons insipide, j'ai demandé un jus d'orange mais c'était en supplément, serveuse très désagréable. Restaurant de l'hôtel sans intérêt. Plage impraticable énormément de sargasses, les zones sans algues sont envahies par des bateaux d'excursions, musiques très forte, alcool, destination à fuir!!!
The location is excellent, right on the beach. They have a large swimming pool with view of the ocean.
The room is large, with a double bed, two single beds and a sofa. There's plenty of space for suit cases.
However, the price this time was high. Given that the neighbour hotel, Na Balam, is virtually identical to hotel Jaguar, we'll probably pick Na Balam next time based on price.
Price. It's expensive to save just 1 minute walk compared to Na Balam.
Boutique, casual yet chic vibe. Best beach. Staff was delightful and helpful.
La posizione spettacolare di plaja norte a Isla de Mujeres
Un po’ cara, ma di certo soldi ben spesi.
Great location. Designated beach beds for hotel guests was a massive plus. Breakfast was great. Staff were wonderful
The shower pressure and taps weren’t the best and room was a little dark at times.
Having a decent breakfast included and great lounge chairs with umbrellas reserved were a huge plus and one less thing to worry about daily. Generally very good, attentive staff, clean facilities and great central location if you want to be in the thick of it in town.
There were a few items in the room that required some maintenance such as towels hooks, screen door and very poor entry door soundproofing (you could hear other peoples doors constantly slamming).
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