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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Luggage storage
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Massage services
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Infinity pool
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Casa del Jaguar Beach Hotel, located in Isla Mujeres. Indulge in our outdoor swimming pool, restaurant, and bar, ensuring a truly relaxing stay.
Elegant Rooms with Premium Amenities
Unwind in our air-conditioned rooms equipped with modern conveniences such as a coffee machine, flat-screen TV, and a private terrace. Enjoy the comfort of plush bed linen, and stay connected with free WiFi available in all rooms.
Prime Location and Convenient Services
Explore nearby attractions like El Cocal Beach and Norte Beach, or relax at Isla Mujeres Beach just moments away. Take advantage of our concierge service, currency exchange, and paid airport shuttle for a seamless stay.
Ready to experience luxury by the beach? Book your stay at Casa del Jaguar Beach Hotel now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Location
Guest Reviews
Very close to the town to walk around and restaurants. Located on the beach!
Location
They say that beach chairs are reserved for guests but the front row is for sale only so yes we had chairs but guests are relegated to the back.
Room was very spacious. Loved the pool as it was private for guests.
I thought it was a but cheap that we couldn't get a coffee capsule (for the coffee machine in the room) on our final day without being charged for it. Especially when we paid so much for the rooms and in the bar and restaurant. Just a tip for the management that a small thing like this can go a long way
It was gorgeous and clean and the location was ideal. Loved the beach beds.
Felt very exclusive
The restaurant was excellent for breakfast- go somewhere else for lunch or dinner
La posizione dell'hotel
L'hotel si trova in una posizione molto bella ma offre pochissimi servizi. C'è solo un piccolo caffe/ristorante con il quale l'hotel è convenzionato (per la colazione e i lettini in spiaggia), ma che ha una varietà di piatti limitata e il personale non ha particolare attenzione verso i clienti dell'hotel (che vengono trattati allo stesso modo dei clienti esterni). Se il clima non è buono e non si può stare in spiaggia (come è successo a noi per vari giorni a causa del vento e del freddo), non c'è assolutamente niente da fare in hotel. Anche il personale della reception molto passivo, non hanno dato alcun consiglio utile su cosa fare per trascorrere le giornate visto il brutto tempo. Siamo andati via un giorno prima del soggiorno già pagato, e nessuno ci ha manifestato alcun dispiacere quando abbiamo comunicato il check out anticipato. In generale, hotel grazioso, bella posizione ma prezzo assolutamente sproporzionato per quello che offre.
The property grounds were absolutely beautiful. Loved the smaller, boutique option for our stay.
There isn’t anything I didn’t like.
De locatie is echt super, prachtig mooi stukje strand. Met heerlijke ligbedden waar je bediend kan worden met lekker eten en drinken.
Het ontbijt is ook erg goed.
Personeel is behulpzaam en vriendelijk.
Met kinderen is dit een heerlijk verblijf.
De kamers vielen me iets tegen. Heel erg eenvoudig voor dat geld. En ook de gangen naar de kamers toe. Waren niet echt handig.
De bedden waren wel echt top!!!!
The property was beautiful! Quiet, safe , lots of greenery. Staff was extremely kind and helpful! Food was great. And amazing fresh drinks at the beautiful beach club!
I didn’t have much to complain about at all . There was a stain on one the pillow covers but that was it. Not a huge deal.
I liked the hotel very much especially the staff and front office very helpful and friendly amazing customer service!!!!!!!! Very clean and overall amazing stay will be definitely be staying again!!!
Easy access to beach and assigned beach lounge bed. The staff was amazing!
The door to the shower didn't open all the way and made entering the shower difficult.
Sans doute le plus bel hotel de Playa Norte, avec un accès direct sur la plus belle plage de l'ile. Nous avons particulièrement apprécié le fait de pouvoir profiter des lits de plage gratuitement. Le petit-déjeuner inclus est très copieux avec une carte variée. La décoration de l'hotel est belle et les chambres sont grandes et aérées. Bref, une très bonne pioche
Le capitan (responsable du restaurant) n'était pas forcément très aimable mais le reste du staff était vraiment charmant.
Nos encantó. Ubicado cerca del ferry, en la playa más bonita de la isla, con instalaciones cómodas y personal atento.
Todo nos gustó
Excellent hotel right on the most beautiful beach in Isla Mujeres! The level of service, the convenient access to the premium beach and sunbeds makes it an excellent place to rest and simply enjoy the sun and the sea, without a single worry.
People complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the menu, as it would in a restaurant (it’s not a buffet). But the food is good quality, and staff are really nice.
Sunbeds right on the beach reserved to the hotel guests all day as part of the beach club. And the at the sunbed service throughout the day keeps drinks and food flowing in the most efficient way - we never had to wait for long.
Master suite was very spacious, water temperature and pressure were good, and much better than other places we stayed in Mexico.
Staff were lovely and extremely helpful, getting info for ferry, massages, accommodating our requests and helping with taxies.
There is a beauty spa with cosmetic treatments available (facials etc - at the time of our visit they offered a free hydrofacial, which was top notch), and well as spa with great quality/value massages.
Hotel is not monitoring booking.com chat on weekends, so when we were looking to book a transfer, there was a longer delay than we expected (not the end of the world, but to be aware if you have urgent questions).
For massages it’s preferred to have cash (not an issue, just a note).
L’emplacement, la qualité de la décoration, le service restauration et bar. La qualité de la plage privée et ses beds.
La grandeur de la chambre
La rapidité du service
Don't search anymore, if you can afford it, this is the place to be in Isla Mujeres. The hotel is located right on the nicest and most quiet part of Playa Norte, with an easy access to the beach and within walking distance to dowtown and the ferry station. Rooms are comfortable and clean, they come with a fridge and coffe-making facilities. The restaurant is of high quality and the à-la-carte breakfast has a very good choice. The premises have lots of greenery and they are nicely decorated. The staff is kind and professional. All in all, we loved our stay and would be back for sure.
One day, a waitress at the restaurant "suggested" a tip of 20% and added it to our bill. We usually tip 10-15% which is already fair for Mexico. They shouldn't do that.
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