Casa del Jaguar Beach Hotel

Hotels
8.9 (287 reviews)
Calle Zazil Ha #118 Playa Norte , Isla Mujeres , mx

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Massage services
Currency exchange
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Excellent beach access
Helpful and friendly staff
Good quality food
Cons:
Long wait for breakfast service
Hard beds in some rooms

Categories

Cleanliness
8.79
Rooms are comfortable and clean, though there was a mention of a stain on a pillow cover.
Service
9.26
Staff were lovely and extremely helpful, with great customer service highlighted in multiple reviews.
Location
9.3
Hotel is located right on the most beautiful beach in Isla Mujeres, providing easy access to the beach.
Room Quality
8.75
The master suite was very spacious with good water temperature and pressure.
Amenities
8.78
Great amenities including a beauty spa, beach club with reserved sunbeds, and convenient access to the beach.
Value for Money
8.74
Overall, the hotel provides good value for its quality and services offered.
Food and Beverage
8.29
Menu-based breakfast received mixed reviews, but overall food quality was rated positively.
Overall Experience
9.26
Guests had a wonderful stay with many positive comments about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:27

Property Description

Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Casa del Jaguar Beach Hotel, located in Isla Mujeres. Indulge in our outdoor swimming pool, restaurant, and bar, ensuring a truly relaxing stay.

Elegant Rooms with Premium Amenities
Unwind in our air-conditioned rooms equipped with modern conveniences such as a coffee machine, flat-screen TV, and a private terrace. Enjoy the comfort of plush bed linen, and stay connected with free WiFi available in all rooms.

Prime Location and Convenient Services
Explore nearby attractions like El Cocal Beach and Norte Beach, or relax at Isla Mujeres Beach just moments away. Take advantage of our concierge service, currency exchange, and paid airport shuttle for a seamless stay.

Ready to experience luxury by the beach? Book your stay at Casa del Jaguar Beach Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 287 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 9.26
K
kathleen solo_traveller gb
10
Brilliant
Pros:

Location right on the beach was absolutely stunning
You get access to the beach club and guaranteed a bed
Rooms spacious and lovely
Nice swimming pool looking on to the beach for when you want a change from the sea

Cons:

Loved it all

2026-05-17 via Nuitee
J
James couple fr
4
A fuir
Pros:

Localisation proche du centre, très sympa le soir, bonne ambiance bars, restos

Cons:

Toilettes bouché qui ont débordé dans toute la chambre, les WC ont simplement été débouché, mais non nettoyé, l'eau au sol a été évacué dans la douche, la laissant impraticable, très sale, l'eau au sol dans la chambre a été brièvement raclée, mais il en restait encore beaucoup. La réception nous as dit qu'il n'avait pas de personnel pour la nettoyer, on ne nous a pas proposé de changement de chambre, à 750€ la nuit c'est inadmissible. Le déjeuner ridicule seulement des oeufs avec une tartine et un demi avocat, un jus de pastèque plein de glaçons insipide, j'ai demandé un jus d'orange mais c'était en supplément, serveuse très désagréable. Restaurant de l'hôtel sans intérêt. Plage impraticable énormément de sargasses, les zones sans algues sont envahies par des bateaux d'excursions, musiques très forte, alcool, destination à fuir!!!

2026-05-02 via Nuitee
C
cecicarpman solo_traveller mx
10
2026-05-01 via Nuitee
C
Catherine and William couple us
10
Three perfect days in Isla Mujeres.
Pros:

Boutique, casual yet chic vibe. Best beach. Staff was delightful and helpful.

2026-04-29 via Nuitee
H
Havard Rast family_with_children ch
9
Pros:

The location is excellent, right on the beach. They have a large swimming pool with view of the ocean.
The room is large, with a double bed, two single beds and a sofa. There's plenty of space for suit cases.
However, the price this time was high. Given that the neighbour hotel, Na Balam, is virtually identical to hotel Jaguar, we'll probably pick Na Balam next time based on price.

Cons:

Price. It's expensive to save just 1 minute walk compared to Na Balam.

2026-04-29 via Nuitee
Y
Yoan solo_traveller fr
8
2026-04-28 via Nuitee
L
Luca couple it
9
Praticamente sulla spiaggia
Pros:

La posizione spettacolare di plaja norte a Isla de Mujeres

Cons:

Un po’ cara, ma di certo soldi ben spesi.

2026-04-27 via Nuitee
S
Swan couple fr
9
2026-04-25 via Nuitee
K
Krizia couple au
9
Amazing stay overall, would pick this hotel again purely for location and inclusions.
Pros:

Great location. Designated beach beds for hotel guests was a massive plus. Breakfast was great. Staff were wonderful

Cons:

The shower pressure and taps weren’t the best and room was a little dark at times.

2026-04-21 via Nuitee
M
Michael couple ca
9
Great location right in the middle of the beach clubs. Very close to good restaurants
Pros:

Having a decent breakfast included and great lounge chairs with umbrellas reserved were a huge plus and one less thing to worry about daily. Generally very good, attentive staff, clean facilities and great central location if you want to be in the thick of it in town.

Cons:

There were a few items in the room that required some maintenance such as towels hooks, screen door and very poor entry door soundproofing (you could hear other peoples doors constantly slamming).

2026-04-19 via Nuitee
S
Suadmara couple es
10
Hotel perfecto para nuestra luna de miel
Pros:

La piscina, ubicación, servicio y habitación amplia.

Cons:

Nos gustó todo!

2026-04-18 via Nuitee
K
Katie couple gb
9
Luxury stay in prime Isla location
Pros:

The location was amazing, right on the north beach. The rooms were huge with amazing air con

Cons:

Nothing

2026-04-18 via Nuitee
V
Victor family_with_children se
9
2026-04-17 via Nuitee
T
Tslil couple il
10
Pros:

Location

2026-04-15 via Nuitee
Y
Yaara family_with_children il
6
2026-04-14 via Nuitee
couple mx
7
2026-04-12 via Nuitee
K
Kamla family_with_children us
10
2026-04-06 via Nuitee
S
Sara family_with_children se
7
Okay hotel, but too pricey
Pros:

Nice room, balcony and shower products. The beach was nice but small, but the water was VERY shallow!

Cons:

Service at breakfast was very slow some days, the restaurant ran out beers and the fryer didn't work during our stay. It was an okay hotel, but definitely not worth the price we paid!

2026-04-05 via Nuitee
D
Daria couple il
9
Pros:

החדר היה מרווח ומפנק מאוד, עם חצר נעימה.
החוף והביץ’ קלאב מהממים, והשהות בהם הייתה חוויה מהנה במיוחד.
המסעדה מצוינת, עם אוכל טעים מאוד.
הבריכה יחסית קטנה ויש מספר מוגבל של מיטות שיזוף, אך מאחר והמלון קטן ואינטימי זה לא פגע בחוויה שלנו.

Cons:

אני אישית מאוד אהבתי את ארוחת הבוקר, אך המבחר היה מאוד מצומצם.שתייה כמו קפוצ׳ינו לא הייתה כלולה ונדרשנו לשלם תשלום נוסף.
עבור אורחים שומרי כשרות, הבחירה באוכל מוגבלת מאוד.

2026-04-03 via Nuitee
P
Paul couple us
7
Fantastic location, accomodating staff!
Pros:

The location is excellent. It’s close to food, drinks, and just about everything you need on the island. You can skip the golf cart and use an inexpensive cab if you need to go farther than you want to walk.

Cons:

The bed was very firm. To their credit, housekeeping added a topper, which helped somewhat.

2026-04-01 via Nuitee