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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Luggage storage
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Massage services
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Infinity pool
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Casa del Jaguar Beach Hotel, located in Isla Mujeres. Indulge in our outdoor swimming pool, restaurant, and bar, ensuring a truly relaxing stay.
Elegant Rooms with Premium Amenities
Unwind in our air-conditioned rooms equipped with modern conveniences such as a coffee machine, flat-screen TV, and a private terrace. Enjoy the comfort of plush bed linen, and stay connected with free WiFi available in all rooms.
Prime Location and Convenient Services
Explore nearby attractions like El Cocal Beach and Norte Beach, or relax at Isla Mujeres Beach just moments away. Take advantage of our concierge service, currency exchange, and paid airport shuttle for a seamless stay.
Ready to experience luxury by the beach? Book your stay at Casa del Jaguar Beach Hotel now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Location, room was big
Fan was broken, toilet was broken. Music from beach club was too loud we couldnt sleep
Staff wasn’t nice
My experience at Casa del Jaguar was far from what anyone would expect from a hotel that markets itself as “luxury.”
From the moment I arrived for check-in, the attitude from one of the female staff members was cold, dismissive, and noticeably unwelcoming. There was no warmth, attentiveness, or genuine hospitality whatsoever. Instead of feeling valued as a guest, I felt like I was inconveniencing the staff simply by being there.
What made the situation even more disappointing was that I brought this issue directly to the hotel manager, expecting at least some level of concern or professionalism. Unfortunately, my comments seemed to be completely ignored. There was no meaningful response, no real interest in understanding the situation, and no effort to make things right. That, more than anything, reflected a serious lack of customer care and hospitality culture.
I travel frequently and understand that small operational mistakes can happen anywhere. However, indifference toward guests is something entirely different — especially at a property positioning itself as a high-end boutique hotel.
It’s unfortunate because the hotel itself has potential, but the poor service and lack of professionalism during check-in completely overshadowed the experience.
Location right on the beach was absolutely stunning
You get access to the beach club and guaranteed a bed
Rooms spacious and lovely
Nice swimming pool looking on to the beach for when you want a change from the sea
Loved it all
Localisation proche du centre, très sympa le soir, bonne ambiance bars, restos
Toilettes bouché qui ont débordé dans toute la chambre, les WC ont simplement été débouché, mais non nettoyé, l'eau au sol a été évacué dans la douche, la laissant impraticable, très sale, l'eau au sol dans la chambre a été brièvement raclée, mais il en restait encore beaucoup. La réception nous as dit qu'il n'avait pas de personnel pour la nettoyer, on ne nous a pas proposé de changement de chambre, à 750€ la nuit c'est inadmissible. Le déjeuner ridicule seulement des oeufs avec une tartine et un demi avocat, un jus de pastèque plein de glaçons insipide, j'ai demandé un jus d'orange mais c'était en supplément, serveuse très désagréable. Restaurant de l'hôtel sans intérêt. Plage impraticable énormément de sargasses, les zones sans algues sont envahies par des bateaux d'excursions, musiques très forte, alcool, destination à fuir!!!
The location is excellent, right on the beach. They have a large swimming pool with view of the ocean.
The room is large, with a double bed, two single beds and a sofa. There's plenty of space for suit cases.
However, the price this time was high. Given that the neighbour hotel, Na Balam, is virtually identical to hotel Jaguar, we'll probably pick Na Balam next time based on price.
Price. It's expensive to save just 1 minute walk compared to Na Balam.
Boutique, casual yet chic vibe. Best beach. Staff was delightful and helpful.
La posizione spettacolare di plaja norte a Isla de Mujeres
Un po’ cara, ma di certo soldi ben spesi.
Great location. Designated beach beds for hotel guests was a massive plus. Breakfast was great. Staff were wonderful
The shower pressure and taps weren’t the best and room was a little dark at times.
Having a decent breakfast included and great lounge chairs with umbrellas reserved were a huge plus and one less thing to worry about daily. Generally very good, attentive staff, clean facilities and great central location if you want to be in the thick of it in town.
There were a few items in the room that required some maintenance such as towels hooks, screen door and very poor entry door soundproofing (you could hear other peoples doors constantly slamming).
La piscina, ubicación, servicio y habitación amplia.
Nos gustó todo!
The location was amazing, right on the north beach. The rooms were huge with amazing air con
Nothing
Location
Nice room, balcony and shower products. The beach was nice but small, but the water was VERY shallow!
Service at breakfast was very slow some days, the restaurant ran out beers and the fryer didn't work during our stay. It was an okay hotel, but definitely not worth the price we paid!
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