Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Pets allowed
Private parking

Review Highlights

Pros:
Friendly Staff
Great Location
Comfortable Rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.85
Some concerns regarding cleanliness mentioned in the reviews.
Service
9.82
Guests found the staff friendly and accommodating.
Location
10
Location highlighted positively across multiple reviews.
Room Quality
9.36
Comfortable rooms noted, but some issues with bedding.
Amenities
9.81
Staff and amenities such as the coffee truck received praise.
Value for Money
8.84
Some comments on high pricing but mostly satisfied.
Food and Beverage
9.3
Food options received mixed reviews.
Overall Experience
10
Overall experiences were highly positive, with many guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:17

Property Description

Luxurious Accommodation

Experience the epitome of comfort at The Pineola in Newland. Just 11 km from Grandfather Mountain, our hotel offers free WiFi and private parking for all guests. Each room features a private bathroom with complimentary toiletries, and select rooms even include a fully-equipped kitchen. Rest easy on our premium bed linen and towels during your stay.

Scenic Surroundings

Located only 16 km from Sugar Mountain Resort, The Pineola is the perfect retreat for nature lovers and outdoor enthusiasts. Explore the breathtaking landscapes and enjoy a variety of recreational activities nearby.

Convenient Amenities

With the Tri-Cities Regional Airport just 96 km away, reaching your destination is hassle-free. Book your stay at The Pineola now for a seamless blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 245 reviews
Cleanliness: 8.85
Service: 9.82
Location: 10
Room Quality: 9.36
Amenities: 9.81
Value for Money: 8.84
Food and Beverage: 9.3
Overall Experience: 10
C
Charlene • couple • us
10
2026-11-02 • via Nuitee
M
Mark • couple • us
7
2026-10-27 • via Nuitee
S
Sonya • couple • us
10
2026-10-26 • via Nuitee
L
Louis • solo_traveller • us
8
Clean and comfortable for over night stay on road trip. Close to grandfather Mountain. Good food and drinks on location.
2026-10-24 • via Nuitee
C
caris • couple • us
8
2026-10-21 • via Nuitee
J
John • solo_traveller • us
9
2026-10-20 • via Nuitee
W
William • couple • us
8
Beautiful location., Quaint lodging
Pros:

Always love the location and ease of check-in. Rooms are very well appointed and renovated. Bed very comfy

Cons:

NO HEAT. The wall heat had no power. There was an A/C window unit in, so I'm pretty sure the facility knew the wall unit did not work. And our room was the only one with a window A/C. It was 40 degrees by the time we got to the motel. Also, the bathroom sink would not drain. It was full of water when we arrived. We tried to work with it, but nothing.

2026-10-19 • via Nuitee
G
Grace • couple • us
10
Great Vibes, Live Music & Friendly Faces—We’ll Be Back!
Pros:

This is my second time staying at the Pineola, once as a solo female traveler and this time with my fiancé. We arrived in time for trivia in the Taproom, which was a blast. The next night we watched the live band play on the deck, we even made new friends. The coffee truck on site was perfect to grab a quick breakfast in the morning. The staff, and all the guests, were super friendly, and check in/out was a breeze. We’ll definitely be back!

2026-10-13 • via Nuitee
J
Jarinet • family_with_children • us
10
Fue Una bonita experiencia y muy bonito el lugar y muy amplio
Pros:

Muy bonito

2026-10-11 • via Nuitee
D
Debbie • couple • us
9
We always love our stays here...
Pros:

We have stayed here on an off for years, It is one of our favorite places- It was especially nice this time with a bluegrass band, beautiful day and just relaxing on their deck with a drink. We will continue to come back when we are near there!

Cons:

The check in- we got there about 30 minutes early and tried to check in, but the only person was the bartender and she told us we would get a code to get into our room. We never got one- not sure if that system is working or not. We hated to bother her again, since she was slammed.

2026-09-09 • via Nuitee
O
osman • extended_group • us
8
2026-09-05 • via Nuitee
C
Cynthia • couple • us
9
2026-08-16 • via Nuitee
E
Edwin • couple • us
6
2026-08-11 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Very pleased with our room. Exceeded our expectations. Great value.

Cons:

Text communication was helpful and responsive. Amenities great

2026-08-06 • via Nuitee
H
Heidi • couple • us
10
Wonderful property, beautiful surroundings and the staff was great!
Pros:

The Pineola was a beautifully landscaped log like hotel. The rooms were very generous in size and the area was quiet and beautiful. Lots of nature all around and very well cared for property. We will definitely be coming back and maybe try a cabin next time.

2026-07-16 • via Nuitee
C
Cc13 • solo_traveller • us
10
2026-07-15 • via Nuitee
H
Helene • solo_traveller • us
8
Pros:

Location. Room decent size. Had mictowave, fridge. Little coffee maker. Bed was comfortable .Quick to respond through text for any questions we had

Cons:

We were not aware that there is no office to check in, the text they sent went to spam so I didn't get the check in instructions but once I called we were able to get into room.

2026-07-12 • via Nuitee
B
Butt • solo_traveller • us
8
2026-06-27 • via Nuitee
M
mitchellej2021 • Friends getaway
2
Never Again
Pros:

I made reservations in April for 2 rooms for 3 nights. I specified that they must be downstairs because of disabilities and they must be far away from the karaoke and music because that surprise kept me awake last year. When we arrived only one room complied with my specifications and the other one was upstairs and the closest one to the music. The man and woman at check-in insisted that they had nothing to do with reservations and since they were fully booked, they could do nothing to rectify the situation. They gave us a number to call for reservation and the recording said to leave a message. We had traveled from Georgia to attend the Roan Mountain Craft Fair as we have done for probably 20 years. There are no other motels in the area and we had no choice but to stay. The price of this disaster was $787 for 3 nights plus $76 for "refund protection".

2026-06-23 • via Tripadvisor
D
David • solo_traveller • us
8
Great location and vibes. I would definitely stay again
Pros:

The taproom was comfortable and spacious for groups.

Cons:

The smell within the room itself.

2026-06-23 • via Nuitee