The Pineola

Hotels
9.5 (232 reviews)
3085 Linville Falls Hwy , Newland , us

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access

Review Highlights

Pros:
Friendly Staff
Great Location
Comfortable Rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.85
Some concerns regarding cleanliness mentioned in the reviews.
Service
9.82
Guests found the staff friendly and accommodating.
Location
10
Location highlighted positively across multiple reviews.
Room Quality
9.36
Comfortable rooms noted, but some issues with bedding.
Amenities
9.81
Staff and amenities such as the coffee truck received praise.
Value for Money
8.84
Some comments on high pricing but mostly satisfied.
Food and Beverage
9.3
Food options received mixed reviews.
Overall Experience
10
Overall experiences were highly positive, with many guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:17

Property Description

Luxurious Accommodation

Experience the epitome of comfort at The Pineola in Newland. Just 11 km from Grandfather Mountain, our hotel offers free WiFi and private parking for all guests. Each room features a private bathroom with complimentary toiletries, and select rooms even include a fully-equipped kitchen. Rest easy on our premium bed linen and towels during your stay.

Scenic Surroundings

Located only 16 km from Sugar Mountain Resort, The Pineola is the perfect retreat for nature lovers and outdoor enthusiasts. Explore the breathtaking landscapes and enjoy a variety of recreational activities nearby.

Convenient Amenities

With the Tri-Cities Regional Airport just 96 km away, reaching your destination is hassle-free. Book your stay at The Pineola now for a seamless blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 232 reviews
Cleanliness: 8.85
Service: 9.82
Location: 10
Room Quality: 9.36
Amenities: 9.81
Value for Money: 8.84
Food and Beverage: 9.3
Overall Experience: 10
F
Facundo • extended_group • ar
10
Todo de 10
Pros:

Nos gustó todo, el alojamiento está muy bueno y lo principal es la gente que lo atiende. Terry es un fenómeno, tuvimos un inconveniente con una moto y gracias a Él lo pudimos solucionar fácilmente

Cons:

Nada

2026-04-16 • via Nuitee
G
Gary • solo_traveller • au
8
Pros:

Staff were friendly and helpful

2026-03-27 • via Nuitee
F
Fabian • couple • us
7
Pros:

Location close to the mountain

Cons:

Heating make noise all night

2026-03-20 • via Nuitee
C
Crane • solo_traveller • us
8
If you’re looking for privacy, this is it if you’re looking for modern this is not it
Pros:

Very easy to last minute book

Cons:

It’s a little dated and in the middle of nowhere

2026-03-16 • via Nuitee
D
dries brouckaert • solo_traveller • be
10
Pros:

Nice food truck, what a grat combo. Bar and combo and friendly staff

2026-03-09 • via Nuitee
F
francisco • extended_group • us
5
2026-01-23 • via Nuitee
B
Blake • solo_traveller • us
10
Highly recommend this property, top tier folks and facility.
Pros:

The cabin was amazing and the staff were exceptional. Everything from cleanliness to security was top tier. I highly recommend this property and I’ll certainly stay there during my next trip to the mountains. Thank you for the hospitality. -BW

Cons:

I had to leave…

2026-01-20 • via Nuitee
I
Ivan • couple • us
10
Pros:

I liked everything, the only thing I didn't like was when we ordered. We ordered with a kitchen. And when we arrived, there was no kitchen.

2026-01-15 • via Nuitee
M
Mauricio • family_with_children • us
2
In short, the stay was completely unsuitable for families and felt more like renting a room above a
Pros:

I didn't like absolutely anything. The hotel basically operates more like renting out a room with no reception at all. They don't even clean the rooms during your stay; they just hand over the space and that's it. I was there with my family, and it was terrible for us.

Cons:

I didn't like that there was no proper reception. The person who acts as the hotel reception is just a girl working at a bar next door. During my stay, they never cleaned the rooms at all. I had to go out and buy toilet paper and soap myself. They never changed the towels either, so after we came back from skiing, we found them still wet and cold. Overall, the hotel’s cleanliness was just not adequate. Additionally, this is not a hotel I would recommend for families at all. It's absolutely not a place to bring kids. The only thing next to the hotel that functions as any kind of 'amenity' is basically a bar that serves the local area. So it's not family-friendly in any way. Also, the exterior is dirty and feels generally neglected in every sense. There are cables scattered everywhere, and they don't pick up the trash properly.

2026-01-07 • via Nuitee
H
Hannah • couple • us
9
2026-01-04 • via Nuitee
E
Emmelie • family_with_children • se
9
2025-12-31 • via Nuitee
M
Marlene • couple • us
1
Mala esperiencia
Pros:

Na

Cons:

La limpieza

2025-12-29 • via Nuitee
S
Shahzad • extended_group • us
9
2025-12-27 • via Nuitee
J
JAVIER • couple • co
9
Pros:

Ubicación y la limpieza

Cons:

El check in no me llego correo con el número de la habitación ni el código de acceso.

2025-12-26 • via Nuitee
S
Shannon • couple • us
8
2025-12-15 • via Nuitee
K
Kelly • couple • us
9
We had a great time. Loved being able to hang in the taproom. We will visit again
Pros:

The tap room, location, scheduled events, size of the rooms,

Cons:

Beds/pillows extremely soft, saggy

2025-11-13 • via Nuitee
S
steve • solo_traveller • us
10
2025-11-10 • via Nuitee
T
Tonda • couple • us
10
Perfect get away
Pros:

Everything! Our chalet offered the perfect couple's amenities right in the heart of the fall foliage. Clean, comfortable, and easy access with a coffee truck for the morning option.

2025-10-30 • via Nuitee
S
Shelly • couple • us
8
I enjoyed our stay and would definitely return
Pros:

Loved all of the different amenities. From a brewery, to cabins to outdoor space to a coffee truck onsite.

Cons:

Nothing.

2025-10-26 • via Nuitee
S
Steve • solo_traveller • us
9
We'll be back, and we'll bring some folks with us.
Pros:

We loved the whole package. This is not a fine hotel. But it is a great motor lodge. There is land to explore, there are people to meet, there's a great pub with evening activities. The coffee truck served up excellent coffee and good conversation. The staff felt like friends. We needed a room to sleep in. We got a place to enjoy.

Cons:

We were hoping for some dinner but the food truck did not show up. That's about all I can think of. Maybe some black out shades for the front window.

2025-10-21 • via Nuitee