Hotel Serrano

Hotels
8.1 (77 reviews)
BR 386 KM 35 2595 , Frederico Westphalen , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Family rooms
Lift / Elevator
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Good breakfast options
Quiet despite location
Spacious and clean rooms
Excellent service
Good value for money
Cons:
Noisy cleaning staff in the morning
Parking issues
Breakfast organization needs improvement
Lower quality on some amenities

Categories

Cleanliness
7.36
Some mentions of cleanliness issues with room lights not working and needing attention in painting.
Service
8.83
Positive feedback about staff attention and quality of service.
Location
8.87
Good location with quiet environment despite proximity to highway.
Room Quality
8.32
Rooms are reported as spacious and cleaned adequately.
Amenities
7.85
Amenities noted as satisfactory but café could be improved.
Value for Money
7.81
Good value based on positive feedback about overall experience and satisfaction.
Food and Beverage
7.86
Breakfast generally well-received but noted as needing better organization.
Overall Experience
7.93
Overall positive experiences with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 13:37

Property Description

Luxurious Accommodation
Hotel Serrano in Frederico Westphalen provides 5-star accommodation with free WiFi. The rooms feature modern amenities including flat-screen TVs, air conditioning, and some rooms even have a balcony for a scenic view.

Convenient Facilities
Guests can unwind and enjoy a drink at the hotel's snack bar. Each room comes with a private bathroom equipped with a shower for added convenience. The hotel ensures a comfortable stay with its thoughtful amenities.

Accessible Location
Located just 119 km from Serafin Enoss Bertaso Airport, Hotel Serrano offers easy access for travelers. Book your stay now at Hotel Serrano for a luxurious and convenient experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 77 reviews
Cleanliness: 7.36
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 7.85
Value for Money: 7.81
Food and Beverage: 7.86
Overall Experience: 7.93
C
Carvalho • extended_group • br
10
2026-03-15 • via Nuitee
R
Rosali • couple • br
10
2026-03-13 • via Nuitee
C
Cristiano • solo_traveller • br
9
Pros:

Café da manhã muito bom. Funcionários educados, restaurante junto ao hotel é ótimo. Estacionamento fácil acesso.

2026-03-10 • via Nuitee
I
Isabel • couple • br
5
O hotel em si é bom, porém o quarto que dormimos foi pessimo.
Pros:

Limpeza

Cons:

Tínhamos reservado 3 diárias, mas nós colocaram no quarto menor do hotel, não dava nem para se mexer, nada a ver com as fotos publicadas aqui, ficamos bem descontentes e encerramos a estadia com apenas uma diária.
Fica a dica pra quem for, embaixo do hotel tem um restaurante excelente e preço de acordo.

2026-03-08 • via Nuitee
E
Edson Luis Hammes • solo_traveller • br
7
2026-02-24 • via Nuitee
I
Ivam Carlos • extended_group • br
8
2026-02-22 • via Nuitee
R
Rudimar • solo_traveller • br
8
2026-02-11 • via Nuitee
J
Joao Alfredo • extended_group • br
7
2026-02-08 • via Nuitee
D
Da Silva • family_with_children • br
5
Frustado.
Pros:

O atendimento do menino da noite, muito cordial e gentil. Única coisa boa além da localização.

Cons:

Fiz a reserva para dois quartos, mas fui acomodado em apenas um quarto. Mas fui cobrado peloa dois quartos, mesmo utilizando apenas um quarto.

2026-01-22 • via Nuitee
R
Renan • couple • br
8
2026-01-19 • via Nuitee
M
Mario Luiz • couple • br
6
Boa
Pros:

Bom

Cons:

Quarto pequno

2026-01-19 • via Nuitee
M
Marione • couple • br
7
Uma opção boa para quem quiser ir para Ametista do Sul e Derrubadas.
Pros:

Perto de um restaurante, posto de gasolina e rodovia.

Cons:

Falta tomadas perto da cama, os travesseiros poderiam ser melhor, poderia ter mais opções no café da manhã, o quarto precisa de uma reforma.

2026-01-19 • via Nuitee
S
Sandra Cristina • extended_group • br
8
2026-01-19 • via Nuitee
L
LUCIANO • couple • br
7
2026-01-19 • via Nuitee
M
Mirta Cecilia • couple • ar
9
2026-01-19 • via Nuitee
Z
Zukovski • extended_group • br
10
2026-01-13 • via Nuitee
L
lucineia de fátima chasko • couple • br
9
2026-01-12 • via Nuitee
E
Eliana Toshie Morita • couple • br
8
2026-01-09 • via Nuitee
T
Tarragó • couple • br
8
Estadia boa.
Pros:

O café, pães e fiambres eram bons.
Bolos também.

Cons:

Não tinha colher para mexer o café.
Sanduiche montado.

2026-01-05 • via Nuitee
A
Alves Pereira • couple • br
10
Pros:

Lugar muito limpo e aconchegante

Cons:

Não teve do k reclamar

2025-12-25 • via Nuitee