Four Points by Sheraton Ciudad Juarez

Hotels
•
Four Points by Sheraton
9 (302 reviews)
Avenida del Charro # 215 - 2 Col. Partido Diaz, Cantabria , Ciudad Juárez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable stay
Cons:
Cleanliness issues
Service inconsistencies
Pool maintenance needed

Categories

Cleanliness
8.5
Mixed sentiments; some reviews mentioned cleanliness while others noted issues.
Service
9.5
Several reviews praised staff friendliness, but one mentioned rudeness.
Location
9.5
Consistently highlighted as excellent in multiple reviews.
Room Quality
8.5
Some comments noted simplicity compared to price; mixed results.
Amenities
9
General praise for facilities, but some issues noted with the pool area.
Value for Money
8.5
Mentioned as overpriced by one guest while others found it satisfactory.
Food and Beverage
9
Positive mentions of food quality, though one comment noted specific menu items were not good.
Overall Experience
9.5
Generally positive; many reviews indicated satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 22:54

Property Description

Luxurious Accommodation with Top-Notch Amenities

Unwind by the Pool or Stay Active at the Fitness Centre
Indulge in a relaxing swim at the outdoor pool or maintain your fitness routine at the well-equipped fitness centre during your stay at Four Points by Sheraton Ciudad Juarez.

Culinary Delights and Diverse Dining Options
Savor a delightful culinary experience at the on-site restaurant offering a variety of American, local, and international cuisine. Moreover, guests can enjoy vegetarian and vegan options, catering to diverse preferences.

Convenience and Comfort at Your Fingertips
Benefit from the convenience of a business centre, free WiFi, and 24-hour front desk services. Additionally, the hotel provides free private parking, a shared lounge, and a terrace for guests to relax and unwind.

Book your stay at Four Points by Sheraton Ciudad Juarez for a memorable and comfortable experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 302 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
R
Ruben • couple • us
1
2026-05-02 • via Nuitee
D
Daisy Trinidad • couple • us
10
2026-04-27 • via Nuitee
A
Alejandro • couple • us
10
2026-04-19 • via Nuitee
I
Isiaah • couple • us
10
2026-04-19 • via Nuitee
D
Denise • extended_group • gb
2
Need to make sure the lifts work!
Pros:

Location is good for work and it is a safe area to walk around with a good steak restaurant downstairs in the hotel. Balcony room is very good.

Cons:

The lifts were broken and I had to carry my case up 6 flights of stairs to get to my room and on check out as well. I am a 60 year old woman travelling alone and the staff could not have been more unhelpful. I bought drinks for my colleagues and they would not charge it to my room and I was going to get my credit card from my room and the waiter chased me, it was so embarrassing. I travel extensively and this was a disappointment.

2026-04-17 • via Nuitee
G
gabriel • solo_traveller • mx
8
2026-04-10 • via Nuitee
J
Jurado • couple • mx
10
2026-03-29 • via Nuitee
R
Rodolfo • couple • us
5
Desagradable, para la próxima lo pensaremos primero o remos a revisar si están funcionando perfectamente los elevadores
Pros:

Los elevadores no servían, y nos estacionamos en el sótano y como no bajaba el elevador porque no servía, quisimos entrar por las escaleras y tampoco abrían las puertas del estacionamiento para las escaleras, tuvimos que subir con un bebé en brazos y con equipaje por la rampa, pésimo servicio.

Cons:

Es nuestro hotel favorito, en el que siempre nos quedamos cuando vamos a Jrz, y siempre todo de maravilla pero en esta ocasión no fue así, estuvimos a punto de pedir un reembolso y salirnos del hotel porque fue muy frustrante que no sirvieran los elevadores y estuviéramos batallando tanto

2026-03-22 • via Nuitee
C
Cesar • couple • us
10
2026-03-13 • via Nuitee
A
Alma • couple • us
10
2026-02-23 • via Nuitee
A
Alex • couple • us
10
Pros:

Excelente

Cons:

Nada

2026-02-22 • via Nuitee
A
Angel • couple • us
7
2026-01-19 • via Nuitee
M
Mia • couple • us
10
2026-01-19 • via Nuitee
S
Salazar • couple • mx
8
Pros:

Ubicacion

Cons:

Falla en puerta del baño

2026-01-16 • via Nuitee
C
Catalina • couple • us
8
2026-01-11 • via Nuitee
A
Alfredo • solo_traveller • mx
9
2026-01-06 • via Nuitee
M
Miriam • solo_traveller • mx
10
2026-01-02 • via Nuitee
L
Luis Enrique • extended_group • mx
10
2025-12-08 • via Nuitee
A
Alfredo • couple • mx
10
2025-12-04 • via Nuitee
J
Jorge • solo_traveller • mx
10
2025-11-27 • via Nuitee