Facilities

Fitness facilities
Express check-out
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Good breakfast
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.18
Multiple reviews point to unclean facilities and maintenance issues.
Service
7.65
Service is reported to be inattentive and lacking, with staff more interested in upselling.
Location
7.19
The location is described as being far from attractions and not very appealing.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though maintenance is lacking.
Amenities
7.17
Amenities have potential but are poorly maintained, with several complaints about facilities.
Value for Money
9.13
Some reports suggest good value considering room amenities despite service issues.
Food and Beverage
8.18
Breakfast is noted as good, but no other food options are mentioned.
Overall Experience
9.05
Overall mixed experiences with significant areas for improvement highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:37

Property Description

Discover the serene paradise of The Waves Tulum by BNB Experience, where comfort meets luxury in the heart of Tulum.

Relaxing Amenities
Immerse yourself in our stunning outdoor swimming pool or unwind in the hot tub and sauna. Experience ultimate relaxation and escape the hustle and bustle of everyday life.

State-of-the-Art Accommodations
Each room is carefully designed for your comfort, featuring air conditioning, flat-screen TVs, and private bathrooms that come complete with free toiletries. Enjoy your morning coffee freshly brewed in your room, or step out onto a terrace for a breath of fresh air.

Easy Access to Attractions
Conveniently located just 5 km from Tulum Archeological Site and near public transport, explore the wonders of Tulum and the natural beauty of the Sian Ka’an Biosphere Reserve with ease.

Don’t miss out on your dream getaway—book your stay at The Waves Tulum today!

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 201 reviews
Cleanliness: 6.18
Service: 7.65
Location: 7.19
Room Quality: 8.64
Amenities: 7.17
Value for Money: 9.13
Food and Beverage: 8.18
Overall Experience: 9.05
A
Alex Zapata • extended_group • mx
10
Pros:

El lugar es muy cómodo, las instalaciones bien. Personal amable.

2026-03-12 • via Nuitee
I
Irmante • couple • lt
6
Pros:

The place is in a very good location to reach everything around and has few nice swimming pools. Also, there was a private car parking lot which is locked at night.

Cons:

The place is very rundown, it would need a good renovation inside and out.

2026-03-11 • via Nuitee
F
Ferrara • couple • it
6
2026-03-10 • via Nuitee
F
Ferrara • couple • it
5
2026-03-10 • via Nuitee
R
Reyes Soberanis • extended_group • mx
10
2026-03-10 • via Nuitee
G
Garcia • extended_group • mx
8
2026-03-09 • via Nuitee
D
Diana • couple • mx
5
2026-03-09 • via Nuitee
V
Veronica • extended_group • mx
8
Un buen espacio para un fin de semana
Pros:

El apartamento es espaciosa, cuenta con 2 habitaciones con cama King Size en el tipo que solicite, camas comodas, la cocina esta muy bien pero faltaban tazas de cafe, una charola de escurrir trastes y elementos para lavarlos, sala comoda y espaciosa, se convierte en una cama, en la planta alta hay una terraza amplia con área de estar y camastros, jacuzzi. Totalmente climatizada, tambien cuenta con parqueo amplio, techado y gratuito, gimnasio, spa, piscina para niños y 3 piscinas con baño y are de estar en las instancias, totalmente cómodo, cuenta con elevador aunque estrecho y escaleras.
A unos metros del hotel puedes encontrar tiendas de conveniencia, gasolina y esta a unos minutos en auto de la zona hotelera, aunque el hotel no se encuentra precisamente céntrico, en auto te mueves para todos los sitios sin complicaciones.

Cons:

Al llegar el área se ve descuidada y no da muy buena impresión, falta pintura en los alrededores y no te dejan amenidades en la cocina, por el precio seria valioso recibirlo, la calle de entrada no es asfaltada y los alrededores de casas de cartón es un contraste extraño.
Al jacuzzi le faltaba limpieza para poder usarlo cómodamente

2026-03-09 • via Nuitee
M
Melyi Carolina • family_with_children • mx
10
2026-03-04 • via Nuitee
E
Eli • family_with_children • us
7
2026-03-04 • via Nuitee
G
González • extended_group • cl
4
2026-03-02 • via Nuitee
M
Miguel Angel • extended_group • mx
9
Pros:

La estancia para 4 personas es muy comoda ,el lugar es muy amplio, bien decorado, limpio y amenidades como piscinas y gym muy buenas

2026-03-02 • via Nuitee
B
Beatriz • couple • ie
7
Pros:

Bonitas instalaciones, habitacion cómoda y con refrigerador

Cons:

Los chorros de la piscina privada no funcionaban
Si tomas el camino de arena para llegar, muchas piedras, peligro de pinchar rueda

2026-03-01 • via Nuitee
C
claudio • couple • cl
4
2026-03-01 • via Nuitee
S
Sabrina • couple • it
8
2026-03-01 • via Nuitee
B
Bret • family_with_children • ca
8
It's okay
Pros:

The rooms are comfortable, A/C works good, 4 pools, quiet, good location and good parking.

Cons:

They charged us an extra 75 usd above what booking.com said the price was because they use there own exchange rate.

There is no dish soap, coth/sponge, drying rack.

No one came to clean or ask of we needed anything.

It is a good place but there are 1000 more places I would pick next time.

2026-02-28 • via Nuitee
G
Gómez Potrero • couple • mx
10
Pros:

Me encantó la habitación amplia, equipada, con un área para jacuzzi.

2026-02-28 • via Nuitee
T
Toni • family_with_children • es
9
Pros:

Limpieza y personal.

2026-02-23 • via Nuitee
P
Paola Isabel • couple • cl
7
Pros:

El personal muy amable.
El lugar es lindo ,las habitaciones son acogedoras.

Cons:

Esta muy lejos del centro y el transporte muy caro .

2026-02-23 • via Nuitee
Y
Yannick • solo_traveller • de
10
2026-02-23 • via Nuitee