Urban Green Hotel & Suites

Hotels
8 (3404 reviews)
Avenida Primera, Calles 1 y 3 Distrito Carmen , San José , cr

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.25
Issues with cleanliness due to discovery of a guest's sock in the bed and general hygiene concerns.
Service
8.75
Overall service is satisfactory, but some staff displayed unhelpfulness except for one standout employee.
Location
9.25
The hotel is centrally located with many attractions within walking distance.
Room Quality
7.75
Rooms are spacious but could be updated. Some rooms lack windows, affecting light quality.
Amenities
8.25
Amenities such as breakfast and spa are decent but the sauna was out of service.
Value for Money
8.25
Good space and location for the price, but some cleanliness and service issues detract from overall value.
Food and Beverage
6.25
Breakfast quality needs improvement; oily eggs served and restaurant staff showed reluctance to accommodate requests.
Overall Experience
8.25
Pleasant stay overall with notable location benefits, but significant cleanliness and food issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:46

Property Description

Luxurious Accommodation & Convenient Location

Urban Green Hotel & Suites, nestled in San José, offers a blend of comfort and convenience. With a fitness centre, free parking, and a casino, guests can unwind and indulge in various activities. The hotel's proximity to key attractions like La Sabana Metropolitan Park and Estadio Nacional de Costa Rica makes it an ideal choice for travelers seeking leisure and entertainment.

Modern Amenities & Exceptional Services

The hotel boasts air-conditioned rooms equipped with top-notch amenities such as a coffee machine, minibar, and flat-screen TV. Guests can enjoy a relaxing sauna experience during their stay. With a 24-hour front desk, airport transfers, and free WiFi, Urban Green ensures a seamless and enjoyable stay for all guests.

Unwind in Style & Comfort

From plush bedding to a private bathroom with a refreshing shower, every detail at Urban Green Hotel & Suites is designed to provide a luxurious experience. Whether visiting Alejandro Morera Soto Stadium or Parque Viva, this hotel offers a perfect retreat for travelers. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 3404 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 6.25
Overall Experience: 8.25
A
Andrea • couple • au
6
Lacking the Pura Vida that we had experienced in our stays in other accommodation in La Fortuna and Monteverde. Urban Gr
Pros:

Room was spacious, clean and hotel is well situated with good proximity to shops, cafes and museums.

Cons:

Reception area is small and crowded and very messy which doesn’t give a good first impression for a 4 star hotel. They don’t have a secure, locked area for stored luggage.

Many rooms don’t have windows, which needs to be emphasised when making a booking. We booked a double room with windows but it took 3 attempts before we were given the room that we had booked.

Facilities are lacking: no convenient laundry service-guests are expected to find a laundry service outside of the hotel. The room safe didn’t reset after we followed staff instructions. Breakfast is included but the breakfast room is an unattractive dark and dingy space near the casino. The breakfast staff were offhand and inattentive and spent most of the time talking with each other and eating rather than attending the guests.
It’s not an eco friendly hotel as far as it’s still using individual soaps, shampoos etc.
We had a kitchenette in our room with a microwave and cooktop but no cups/mugs, crockery or cutlery. Two paper cups are provided for making coffee.

2026-03-21 • via Nuitee
M
Max Brizuela • family_with_children • cl
9
2026-03-21 • via Nuitee
J
Julia • family_with_children • de
5
Pros:

Das Hotel ist sehr zentral gelegen, die Innenstadt ist in wenigen Minuten fußläufig erreichbar. Unser Zimmer war groß und sauber.

Cons:

Beim Personal erweckt man als Gast den Eindruck, dass man stört (das Personal muss ja dann zwangsläufigdas Handy weg legen), wenn man einchecken (oder auschecken) möchte. Es gab leider kein freundliches Wort.
Das Frühstück ist leider mehr als ausbaufähig und nicht annähernd so, wie auf den tollen Bildern zu sehen ist. Es gibt weder ein Buffet noch reichlich Auswahl. Es kann aus verschiedenen Menüs gewählt werden, was in Ordnung ist, wenn man es so auch im Vorfeld kommuniziert. Leider unser schlechtestes Frühstück in Costa Rica.

2026-03-20 • via Nuitee
O
Osvaldo • solo_traveller • cl
5
Pros:

El desayuno

Cons:

el estacionamiento, la distribucion en la habitacion

2026-03-20 • via Nuitee
R
Rick • solo_traveller • us
8
2026-03-19 • via Nuitee
C
Carlos Alan • family_with_children • mx
10
Pros:

La ubicación es inmejorable y el personal es muy atento y servicial. Muy recomendable.

2026-03-19 • via Nuitee
A
Alison • solo_traveller • ca
7
Pros:

Friendly, helpful staff. Firm, comfortable bed.

Cons:

Dark lighting in room. Sound transfer into room from outside hallway/foyer area.

2026-03-18 • via Nuitee
M
Michele • family_with_children • ca
7
Pros:

The staff were friendly.

Cons:

My room had no windows and were up a flight of stairs with no elevator option

2026-03-18 • via Nuitee
S
Sonia • family_with_children • fr
4
Pros:

Le petit déjeuner

Cons:

Le quartier craint même la journée, les équipements usées, la propreté dans la chambre.

2026-03-17 • via Nuitee
R
RAFAIL • family_with_children • gr
8
Pros:

The proximity to various landmarks of San Jose

Cons:

Small details of negligence

2026-03-17 • via Nuitee
T
Teresa • couple • us
7
Central to museum and public square. Clean.
Pros:

We stayed there twice -- before and after taking tours into the countryside. Price was right - centrally located for museums, but warning that the central city is pretty grim. Go the the right out the hotel and right again to get to pedestrian mall that is much more attractive than going the other way. Then head up toward the museums. The breakfast available at the hotel is excellent. We ate there three times. But the place is slammed for the first hour with people trying to eat before their scheduled tours. When we had an 8:30 tour, we were barely able to finish breakfast in time.

They'll give you a box lunch if you have to leave for a tour early, which we used once. Awful - processed meat and cheese on toasted bread, juice, apple, cookie.

Cons:

We stayed there twice. The first time we had to carry our luggage up additional stairs to the mezzanine floor after getting off the elevator (extra rooms have been added on a "loft" level because the ceilings are so high). Those rooms don't have opening windows and it took a while to get the stale smell out. The next time we got a room with a balcony and opening window and no internal stairs. So make sure to book a room with a balcony. There's a motion light in the room entry that comes on when you use the toilet at night. The second time we stayed we figured out how to cover the sensor with an elastic sock.

2026-03-16 • via Nuitee
C
carlos alberto • family_with_children • co
9
Pros:

La atención y el servicio

Cons:

En el piso último aparentemente hay pajaritos en el entretecho que hacen ruidos en la noche.

2026-03-16 • via Nuitee
D
Díaz • family_with_children • ni
10
2026-03-16 • via Nuitee
C
CARMEN • couple • ar
2
Muy malo
Cons:

El hotel es lindo, pero había pedido una suite y me dieron una habitación de altillo básicamente, con el agravante de que estaba lesionada de la pierna, no podía subir escaleras y no me dieron opción de cambio (solo podía ingresar a la habitación por escaleras). Nos quedamos sin agua a la mitad de la noche, y de madrugada nos hicieron recién cambiar de habitación a la que hubiese tenido que ser la solicitada desde un principio.

2026-03-16 • via Nuitee
L
LEANDRO • family_with_children • br
9
2026-03-14 • via Nuitee
H
HILARY • couple • gb
6
Good location for walking to sights of San Jose.
Pros:

Paid extra for room with windows, otherwise too dark.
Good breakfast.

Cons:

Phone in room didn't work, nor WhatsApp, so difficult to contact reception without going down 4 floors.
.

2026-03-14 • via Nuitee
D
Daniel_aharoni03 • family_with_children • il
9
Pros:

Big room. Central location.
Free underground parking.

Cons:

Shower pressure was coming on and off but nothing beyond that.

2026-03-13 • via Nuitee
C
Clare • couple • gb
7
2026-03-12 • via Nuitee
A
Alessandra • couple • nl
7
Good sleep and clean place for short stays
Pros:

Very nice staff and hotel!

Cons:

Why it’s always so difficult to find restaurants for the evening in San Josè? Nothing around the hotel despite a Kentaki Fried Chicken?

2026-03-12 • via Nuitee
M
Marcello • solo_traveller • it
7
2026-03-12 • via Nuitee