Urban Green Hotel & Suites

Hotels
8 (3634 reviews)
Avenida Primera, Calles 1 y 3 Distrito Carmen , San José , cr

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.25
Issues with cleanliness due to discovery of a guest's sock in the bed and general hygiene concerns.
Service
8.75
Overall service is satisfactory, but some staff displayed unhelpfulness except for one standout employee.
Location
9.25
The hotel is centrally located with many attractions within walking distance.
Room Quality
7.75
Rooms are spacious but could be updated. Some rooms lack windows, affecting light quality.
Amenities
8.25
Amenities such as breakfast and spa are decent but the sauna was out of service.
Value for Money
8.25
Good space and location for the price, but some cleanliness and service issues detract from overall value.
Food and Beverage
6.25
Breakfast quality needs improvement; oily eggs served and restaurant staff showed reluctance to accommodate requests.
Overall Experience
8.25
Pleasant stay overall with notable location benefits, but significant cleanliness and food issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:46

Property Description

Luxurious Accommodation & Convenient Location

Urban Green Hotel & Suites, nestled in San José, offers a blend of comfort and convenience. With a fitness centre, free parking, and a casino, guests can unwind and indulge in various activities. The hotel's proximity to key attractions like La Sabana Metropolitan Park and Estadio Nacional de Costa Rica makes it an ideal choice for travelers seeking leisure and entertainment.

Modern Amenities & Exceptional Services

The hotel boasts air-conditioned rooms equipped with top-notch amenities such as a coffee machine, minibar, and flat-screen TV. Guests can enjoy a relaxing sauna experience during their stay. With a 24-hour front desk, airport transfers, and free WiFi, Urban Green ensures a seamless and enjoyable stay for all guests.

Unwind in Style & Comfort

From plush bedding to a private bathroom with a refreshing shower, every detail at Urban Green Hotel & Suites is designed to provide a luxurious experience. Whether visiting Alejandro Morera Soto Stadium or Parque Viva, this hotel offers a perfect retreat for travelers. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 3634 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 6.25
Overall Experience: 8.25
A
Alejandra couple hn
8
Buena
Pros:

El personal muy amable

Cons:

No hay variedad de desayuno y lo otro cuando el temblor no sonaron las alarmas, ni sabían qué hacer la persona encargada en ese momento.

2026-08-29 via Nuitee
A
Alfredo solo_traveller gt
7
2026-08-29 via Nuitee
G
grettel solo_traveller cr
10
2026-08-28 via Nuitee
J
Julio solo_traveller pa
5
Hotel basico a buen precio
Pros:

Ubicacion centrica en San Jose

Cons:

El hotel definitivamente no es de 4 estrellas, no tiene restaurante de servicio completo el cual solo brinda desayuno a la carta y a las 11am se cierra, no hay room service

2026-08-27 via Nuitee
M
M ROSA extended_group es
9
2026-08-26 via Nuitee
C
Cesar couple pa
7
2026-08-25 via Nuitee
S
Sonia couple at
4
Nicht empfehlenswert!
Pros:

Wir waren während unserer Costa Rica Reise 2x im Hotel, weil die Nähe zum Zentrum einfach perfekt ist, aber das zweite Zimmer entspricht absolut nicht den 4 Sternen, die das Hotel angeblich hat!

Cons:

Es ist alles schon sehr alt und abgenutzt!
Das Frühstück war bei unserem zweiten Aufenthalt nicht mehr gut. Die drei Damen waren komplett überfordert mit den vielen Gästen beim Frühstück. Nur die Eier waren frisch und warm, alles andere war kalt.

2026-08-24 via Nuitee
S
Sigurd solo_traveller de
8
Pros:

Sehr gute Lage, gutes Frühstück

Cons:

Das Bett war relativ klein, aber es gibt wohl Doppelzimmer mit 2 Betten

2026-08-23 via Nuitee
M
Marco solo_traveller cr
10
2026-08-23 via Nuitee
M
Mariela solo_traveller uy
9
Pros:

Super amplio, buen desayuno y amable personal.

Cons:

Me tocó una habitación que comunicaba con otra a traves de una puerta trancada. Esa puerta no era aislada y permitía escuchar todo el movimiento de la habitación y baño contiguos.

2026-08-23 via Nuitee
K
Karlett solo_traveller cr
10
Pros:

La ubicación es excelente, porque sales del hotel y ya estas en el centro de San José.

Cons:

No responden el teléfono, llamé 7 veces, en la noche como a las 7, marqué varias veces y nada, al día siguiente a las 5:30 y tampo o respondieron.

2026-08-22 via Nuitee
C
Carlos Fabian solo_traveller mx
8
Pros:

The service was great, easy checking and checkout.

Cons:

I had a closet with a missing door, a shower with a missing door, no phone on the room to call room service and there was a door connecting to another room that was not isolated and the noise coming from the neighbor was a lot at some point. The parking is small and there was a day I ended parking in a site I was supposed not to park because there was no more Space available.

2026-08-21 via Nuitee
C
Chantal solo_traveller pf
4
Bel emplacement mais hôtel de très moyenne gamme
Pros:

L'emplacement

Cons:

Chambre située en mezzanine et j'ai dû monter moi même ma valise...pas de personnel pour m'aider.
Pas de sèche cheveux.
Lampes hors fonctionnement

2026-08-21 via Nuitee
A
Andreas solo_traveller de
9
2026-08-20 via Nuitee
S
Sergio couple es
9
2026-08-19 via Nuitee
A
Angela couple pa
1
2026-08-18 via Nuitee
H
Harry solo_traveller pa
8
Pros:

Las habitaciones estaban bien limpias y arregladas, muy comodas, el desayuno muy bueno y la atencion del personal especialmente el de el restaurante fue muy bueno.

Cons:

El estacionamiento es muy pequeño y estacionarse en complicado

2026-08-18 via Nuitee
A
Aracelly solo_traveller cr
10
2026-08-18 via Nuitee
P
Patricia solo_traveller cr
9
2026-08-17 via Nuitee
O
Oscar couple cr
10
2026-08-16 via Nuitee