Pendry Manhattan West

The staff were amazing

Location ✔️Staff ✔️✔️ Rooms ✔️✔️✔️ Honestly, I can't complain about a single thing. The hotel was clean and beautiful. The rooms are cute. So many wonderful things to do in a short walking distance. The staff is superb!

Overall experience was phenomenal! Luxury at its finest!! View from my room was great and I love turn down service and quality hotel slippers!

Great location. Able to walk everywhere. Amazing pizza, coffee and bagels within walking distance. Luxurious rooms. Will definitely be staying here again

I've stayed here several times. This is definitely 5 star. All the staff are extremely well-trained, responsive, polite and versed in hospitality. They are sincere in making the guest feel welcome and important. The rooms are lovely - elegant and tasteful - zen-like, but with warmth and coziness, not coldness.
The only small inconvenience - the lobby area is smallish and it's hard to sit there in a relaxing way. A constant background of music throughout the main floor also is distracting and makes calling someone difficult.

This was our second visit to this property — it’s in the top five NYC hotels we stay at. It is in an unusual location situated on the edge of a plaza adjacent to the High Line and across from an entrance to the Lincoln Tunnel (don’t worry, that doesn’t mar the atmosphere) and the front of the hotel is very subtle.

The staff are all super friendly and service-oriented. The decor/atmosphere is what I would call a laid-back, modern California style, but it isn’t incongruent with NYC. The rooms are huge by NYC standards and actually large for most hotels. Everything is clean and comfortable!

They offer in-room dining (a plus as far as I’m concerned) and there are a couple of restaurants on the property, along with a coffee bar you can get to without going outside. My recommendation is to get the lemon frozen yogurt either in-room or in their Garden Room!!!

A great hotel was wonderful service. Everyone was very friendly. In house dining/bars were also outstanding. the rooms were spacious and the accommodations very clean.

I've stayed at tons of amazing hotels and resorts, and including those where we personally knew owners/managers. And even among them all, the hospitality of the Pendry shines, bar none.

Check in was so smooth and professional, you barely even notice you're going through a check in process. The room is done well and spacious for NY. Finishes on everything were top-notch and high quality. The location is also right next to Hudson Yards, so there's easy access to shopping and dining options. Downstairs bar is also beautifully designed with excellent drinks.

But above all, the service is unmatched and whoever's doing the training and management here is absolutely world-class. Some of the employees even called us by name when greeting us to and fro the hotel. Everything was seamless and effortless and all the employees had that exceptional service quality. I can't put my finger on exactly what they did, but you can just feel it.

Best hotel in NY.

Have stayed here a few times and I’ve always had a great experience. Service is excellent. Very comforting atmosphere. Rooms aren’t huge, but are very well appointed.Surprisingly vibrant hotel bar scene. Brought my daughter once and they treated her like a princess. Will definitely return.

My sister and I celebrated our birthdays this past weekend @ PMW! 🎉🥳

The surprise gift waiting for us was the perfect way to start the weekend! 🍾
Having Hudson Yards so close let us do some shopping!! 🛍️ The view from our corner room was just amazing!!🌆

The front desk staff was more than accommodating
with holding our luggage and charging my phone.

We will definitely be back again!

So I arrived at 3:00 pm and had meetings starting at 5:00 pm. My colleges checked in and there room was ready but since I am the CEO the scheduler put me in an more luxurious room. This was not ready and the front desk girl could not give me when the room would be ready no even 10 min 15 minutes her response was " I am not up there" ? I asked her to downgrade me and provide me a room that I had meetings to get ready she stated check in was 4:00 pm again and completely ignored the request to downgrade. I went up to a colleges room and then went down another girl was at the front desk and I had to get new Yorker and tell here downgrade me and let me have a room now or I will find another hotel ! terrible start for surpassingly a 5 start hotel. The manager came and apologized and was given room. Then the Bar does not open till 5:00 pm nor the resturant attached there is a resturant that we found out on the second day asking bell man. Hot water was not hot hot !

We had a great stay at the Pendry. Location is central which is convenient and the rooms were super spacious, especially for NYC

Only thing I could say is that the in-room coffee pods are not the best. I much prefer keurig or nespresso, not sure what brand they use but tasted cheap

Other than that everything was perfect! Our fav stay in NYC so far:)

The hotel is impeccable! The service and rooms are amazing. The location is outstanding. We’ll definitely be back. Thank you!

Stayed 6 nights at Pendry Manhattan West. The rooms are new, modern, and surprisingly spacious for NYC. Location is excellent — right by the 34 St–Hudson Yards subway, the Hudson Yards mall, and Whole Foods next door.

However, a few things really missed the mark for a 5-star hotel. The shower only had a fixed head (no handheld option, which would have been much more practical), and Wi-Fi dropped significantly near the bathroom.

The bigger letdown was hospitality. As a Titanium I Prefer member (their highest tier), there wasn’t any acknowledgment of the membership during my stay. At many other hotels, this status is recognized with gestures like room upgrades or late checkout, but here it wasn’t mentioned. I was even told upgrades would be chargeable despite vacancies. It may simply be that the program isn’t emphasized at this property, but for a 5-star hotel it stood out as an area that could be improved.

Overall, the rooms and location were excellent, but the service side didn’t quite match what I’ve come to expect at this level. Strengthening recognition for loyal members — even small touches of acknowledgment — would really elevate the experience and bring Pendry Manhattan West in line with the standards of other 5-star hotels.

With a few more trips to NYC lined up, I’d definitely rethink staying here when Equinox Hotel is similarly priced in the same area.

Our new home when we visit

The Pendry is a most excellent hotel and the staff will go the extra mile to ensure your every need is met!
The rooms are immaculate, room service is prompt, the valet service is very timely, the hotel restaurants have excellent food and drink!
I will be staying there every time I visit New York City!

Stayed at the Pendry Manhattan West recently and really liked it. The location is hard to beat—right in Hudson Yards, so you’re close to the High Line, Moynihan Train Hall, and a bunch of good restaurants and shops. It’s super easy to get around, whether you're walking or hopping on a train.

The hotel itself has a clean, modern feel without being too flashy. Rooms are quiet, comfortable, and have great views of the city. It’s the kind of place that feels upscale but still relaxed.

Big shoutout to the staff—they were genuinely friendly and helpful the whole time. From check-in to checkout, everything felt smooth and easy.
Would definitely stay there again.

Hotel is very nice and in a very good area. However, the check-in process was horrible.
I booked for 2 rooms and 3 nights each room. They couldn't find one of the rooms at check in. I contacted Expedia and Expedia said they sent reservation with two rooms but the hotel said they only received one.
Moreover, the front desk person had very bad attitude said:" Do you still want to stay in the hotel? If you want, you need to book it now." We were very upset and later the manager came out but still couldn't help.
Then we had to book a room for 3 nights again. Our original booking has 2+1 night free. Now we lose the 1 free night so who is responsible for the extra night cost?
Later, I confirmed with Expedia and Expedia confirmed with the hotel there is now second room in the system. Expedia also said they have also cancelled that room so there should not be any charge for it.
Guess what, I got a charge of $1245.42 the next day that looks like a one night no show charge for the room they said they could not find. (The room in the original booking and room we booked later all paid by a different card at the hotel counter than the one I used for booking at Expedia and get charged now)
I have been with Expedia for years and often book like 8 rooms together. This is the first time this has happened. I don’t know if Expedia is capable of only sending part of a reservation, or how part of a reservation can get lost, or it’s the hotel deleted it. Now I have to dispute this charge.