Hyatt Place Colorado Springs Downtown

Early breakfast end

They double charge my stay, despite the fact I paid my reservation in advance.. The person at the front desk told me I'll receive my refund just after the check out, that it was a routing mistake. That was on Wednesday, is Saturday and I not received my money back. I'm not happy as the money is still retained in my card.

The hotel kept on billing my debit card in total they did four transactions totaling almost $600 even though I had already paid through booking.

Toilet paper is very thin, and roll kept falling off the holder. TV would randomly turn off when trying to view the guide on it. Motion sensor light kept turning on in the middle of the night, took a while to figure out how to turn it off.

The night desk receptionist. He was very unprofessional had us wait to check in so he could edit his playlist to remove Christmas music. We came a night early called before hand the lady was super nice said we would just pay for an extra night so she held the room so we wouldn’t lose it since it was early. Once the guy was done editing his playlist we paid for the extra night we had already paid for the other nights. He charged us we have the receipts and confirmations. He started our stay a night early and which made us leave a night early instead of adding a night which I even asked him to make sure that would not happen I even checked the confirmation afterwards on the app and my emails all was correct. The morning of my birthday we were informed by the valet that our stay had changed in the system. So we headed to the lobby to check. I was nice I even asked management to check the cameras bc he snapped at me yelled at me said my body language was uncalled for. I was standing there with tears in my eyes at that point holding my books clueless apologizing to him telling him I was not mad at him I just wanted to make sure we still had one more night he than proceeded to tell me bc I was cheap and used a booking app I messed my reservation up and he wouldn’t fix it. He said good luck we are booking up fast. He would not do the same and hold our reservation and smiled and laughed. I was scared because we were 14 hours away from home and supposed to be there two more days and he wouldn’t do anything to help. So I called booking they were super helpful and nice and tried to fix the problem with the guy at the desk, he yelled at her and hung up ! She called me back said to go down there and they would refund me a night so I could pay the hotel again for another night so I wasn’t paying for one night twice. I have never had such an awful experience at a hotel before. I told management but I don’t think anything was done. I will never stay here again.