AC Hotel by Marriott Charlotte Ballantyne

Hotels
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AC Hotels by Marriott
9.1 (891 reviews)
14819 Ballantyne Village Way , Charlotte , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cleanliness
Cons:
No microwave in room
High pricing
Noise issues

Categories

Cleanliness
8.98
General mention of cleanliness in multiple reviews, though some complaints were noted.
Service
9.45
Highlighted as excellent in most reviews but with some conflicting feedback regarding specific issues.
Location
9.49
Repeatedly praised for its great location.
Room Quality
8.44
Some issues regarding noise, but overall positive sentiment about room comfort.
Amenities
8.97
Mixed sentiments regarding amenities, especially absence of microwaves.
Value for Money
8.43
Mentioned as somewhat pricey, impacting the perceived value.
Food and Beverage
9.48
Positive feedback about breakfast quality.
Overall Experience
9.55
Customers expressed high satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 02:10

Property Description

Modern Amenities
AC Hotel by Marriott Charlotte Ballantyne offers air-conditioned rooms with a sleek design and essential amenities, including a flat-screen TV and a safety deposit box. Guests can enjoy a comfortable stay with 24-hour front desk service and business center access.

Convenient Location
Situated close to popular attractions like SouthPark Mall and Carowinds Amusement Park, this hotel provides easy access to key destinations in Charlotte. The nearby airport and proximity to Freedom Park make it a prime choice for travelers seeking convenience.

Relaxing Environment
With a shared lounge, terrace, and an on-site restaurant and bar, guests can unwind and socialize in a stylish setting. Whether exploring cultural sites like Mint Museum of Art or Billy Graham Library, guests can return to a cozy room equipped with plush bed linens for a restful night's sleep.

Experience comfort and convenience at AC Hotel by Marriott Charlotte Ballantyne. Book your stay now for a memorable visit to Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 891 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.55
C
Chris • couple • us
9
2026-07-18 • via Nuitee
J
JAir • couple • us
1
Pros:

The location

Cons:

The outage and the lack of pool.

2026-07-17 • via Nuitee
C
Cameryn • couple • us
10
2026-07-17 • via Nuitee
S
Shannon • couple • us
10
2026-07-15 • via Nuitee
V
Vargas • solo_traveller • us
10
2026-07-13 • via Nuitee
J
Jeffrey • couple • us
9
Nice but a bit more effort needed in cleaning the room.
Pros:

Location, amenities, modern facilities

Cons:

My room wasn’t as clean as one would expect for the price. Bathroom was clean, but there was quite a bit of dust and debris under the tv and desk area. Nothing disgusting but lacking nonetheless.

2026-07-13 • via Nuitee
H
Hendria Johnson • couple • us
10
2026-07-13 • via Nuitee
R
Robert • couple • us
6
Pros:

Surrounding places

Cons:

U charge for breakfast

2026-07-12 • via Nuitee
D
Dixon • couple • us
10
Amazing !! 10/10 experience
Pros:

I loved ! Everything about my stay here! It’s clean, good view and great staff ! I came here for my boyfriend’s birthday trip this time! The first time I ever came was 2 years ago for my birthday great experience then too! 10/10 no complaints!

Cons:

N/A

2026-07-11 • via Nuitee
T
Trevor • couple • za
9
Great.
Pros:

Very modern.

Cons:

AC was ridiculously noisy.

2026-07-10 • via Nuitee
A
Ariell • extended_group • us
8
2026-07-08 • via Nuitee
D
Doaa • family_with_children • jo
10
2026-07-08 • via Nuitee
M
Manuel • couple • us
9
2026-07-08 • via Nuitee
L
LaShea • solo_traveller • us
8
Minor findings but I will definitely be back.
Pros:

Location was great! it was clean but the stain on the floor let me know the floor was not mopped. Room 719

Cons:

Bed too firm.. stains on floor in room… shampoo bottle and its holder in the shower kept falling down… no bags in the trash cans

2026-07-07 • via Nuitee
C
Chyna • extended_group • us
10
2026-07-07 • via Nuitee
S
Shatarra • couple • us
10
2026-07-06 • via Nuitee
S
Shavonna • family_with_children • us
9
Pros:

It was clean and friendly staff

Cons:

There wasn’t a pool

2026-07-06 • via Nuitee
K
Keshaun • couple • us
10
2026-07-05 • via Nuitee
B
Bryan • couple • us
1
Pros:

Clean

Cons:

The fire alarm went off at 8am

2026-06-29 • via Nuitee
F
frost • solo_traveller • us
2
Cons:

So to start out. Do not believe the pictures online.i paid 275.00 for one night. I had been traveling all day so i got to my room, put my bags down and immediately left to get something to eat. Upon returning i finally had a chance to sit down and take everything in. Thought i was getting a suite "nope" it was a regular room. Said it had a city view, even paid a little more for the city view. They are very deceiving. It leads you to believe you can see the city of charlotte from the window view. That is not charlotte, just other hotels and restaurants next door. Hold on though you couldn't barely see the hotels or the restaurants next door due to the windows being so dirty, on the outside of the glass. Once I got in the room, I went to turn on the lamp and there's an actual human booger on the lamp. Pictures to prove it. I had to use a room towel and rag to wipe down the shower and counter top in the bathroom before i could use it. I swear the room looked to have been used. If it wasnt for fresh rolls of toipet paper id swear to it. I go to get ice from the ice machine. Ice machine doesn't work. So I start to head to the lobby, to speak to management, but cant get on the elevator because evidently there's a youth basketball tournament in town and the boys are literally dry humping each other and the elevator door as well. I swear this is the truth. I noticed when i checked-in. It was so loud the receptionist apologized for pretty much screaming to talk to me. She said that tyese kids were to be accompanied by a parent but they werent. Parents were outside. Kids were running everywhere throughout the lobby. I finally get on the elevator and there is a sticky substance all over the elevator floor as if someone spilt something earlier. I finally made it to the front desk where I noticed they had the sanitation grade posted. It literally said 100. Im calling b.s.

2026-06-29 • via Nuitee