AC Hotel by Marriott Charlotte Ballantyne

Hotels
•
AC Hotels by Marriott
9.1 (794 reviews)
14819 Ballantyne Village Way , Charlotte , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cleanliness
Cons:
No microwave in room
High pricing
Noise issues

Categories

Cleanliness
8.98
General mention of cleanliness in multiple reviews, though some complaints were noted.
Service
9.45
Highlighted as excellent in most reviews but with some conflicting feedback regarding specific issues.
Location
9.49
Repeatedly praised for its great location.
Room Quality
8.44
Some issues regarding noise, but overall positive sentiment about room comfort.
Amenities
8.97
Mixed sentiments regarding amenities, especially absence of microwaves.
Value for Money
8.43
Mentioned as somewhat pricey, impacting the perceived value.
Food and Beverage
9.48
Positive feedback about breakfast quality.
Overall Experience
9.55
Customers expressed high satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 02:10

Property Description

Modern Amenities
AC Hotel by Marriott Charlotte Ballantyne offers air-conditioned rooms with a sleek design and essential amenities, including a flat-screen TV and a safety deposit box. Guests can enjoy a comfortable stay with 24-hour front desk service and business center access.

Convenient Location
Situated close to popular attractions like SouthPark Mall and Carowinds Amusement Park, this hotel provides easy access to key destinations in Charlotte. The nearby airport and proximity to Freedom Park make it a prime choice for travelers seeking convenience.

Relaxing Environment
With a shared lounge, terrace, and an on-site restaurant and bar, guests can unwind and socialize in a stylish setting. Whether exploring cultural sites like Mint Museum of Art or Billy Graham Library, guests can return to a cozy room equipped with plush bed linens for a restful night's sleep.

Experience comfort and convenience at AC Hotel by Marriott Charlotte Ballantyne. Book your stay now for a memorable visit to Charlotte.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 794 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.55
P
Pattie • couple • us
6
Pros:

Cleanliness

Cons:

No wash clothes

2026-01-31 • via Nuitee
D
Dominique • family_with_children • us
10
2026-01-30 • via Nuitee
L
Lasya • couple • us
4
Pros:

Staff is good location is good

Cons:

Constant noise in the , rooms are not neat

Overall not a good experience

2026-01-29 • via Nuitee
B
Barbara • extended_group • us
10
I enjoyed a peaceful stay with clean, comfortable accommodations.
Pros:

⭐⭐⭐⭐⭐
I really enjoyed my stay. The hotel was very clean and well kept, the rooms were neat and comfortable, and nothing felt worn or lived in. The atmosphere was peaceful and relaxing, which made it easy to unwind. I would definitely stay here again.

Cons:

No complaints

2026-01-29 • via Nuitee
J
Jahlil • couple • us
3
2026-01-26 • via Nuitee
H
Hill • couple • us
10
2026-01-22 • via Nuitee
L
Lytle • couple • us
8
2026-01-21 • via Nuitee
J
Jason • couple • us
10
Excellent views of the city friendly and clean
Pros:

It was super clean and the location was great

Cons:

It was a tad pricey

2026-01-21 • via Nuitee
B
Bridgette • family_with_children • us
10
Exceptional! The service was excellent. Even recommended a few spots to check out.
Pros:

The breakfast was great. Would’ve love some pancakes or waffles. Besides that everything was fresh and delicious. The oatmeal OMG.🤭 We just needed a microwave in our room. Our overall experience was top notch. I will stay there when I visit again.

Cons:

We don’t have a microwave in our room to reheat our food! Don’t get me wrong the room was everything. And the shower, yesssss. Great space, clean and smells great!

2026-01-20 • via Nuitee
D
Donny • solo_traveller • us
10
2026-01-20 • via Nuitee
K
Keri • couple • us
10
We will be coming back!
Pros:

Great location and very sweet staff

2026-01-19 • via Nuitee
P
Paul • couple • us
10
2026-01-19 • via Nuitee
C
Chantione • couple • us
10
2026-01-19 • via Nuitee
S
Shanna • family_with_children • us
10
Pros:

Customer Service was excellent

Cons:

N/A

2026-01-17 • via Nuitee
Y
Yatta • couple • us
7
Decent stay!
Pros:

Very nice property! Decent

2026-01-16 • via Nuitee
B
Brisa • couple • us
8
2026-01-15 • via Nuitee
N
Nick • couple • us
8
2026-01-14 • via Nuitee
S
Scott • family_with_children • us
10
Great
2026-01-12 • via Nuitee
E
Erica • solo_traveller • us
10
2026-01-12 • via Nuitee
V
Viola • solo_traveller • de
3
Zimmer dunkel und laut, nicht erholsam
Pros:

Frühstücksbereich und Personal

Cons:

Die Geräusche im Zimmer durch Lüftungsschächte, benachbarte AC, selbst bei ausgeschalteter AC. Inakzeptabel. Personal war der Meinung das sei normal, Zimmerwechsel hat es noch schlimmer gemacht. Schlechte Bauqualität des Gebäudes

2026-01-08 • via Nuitee