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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Children's playground
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Table tennis
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Valet parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Heated pool
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Vending machine - drinks
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Toilet with grab rails
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Indoor play area
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Vending machine - snacks
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Kid-friendly buffet
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Evening entertainment
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Baby safety gates
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Lower bathroom sink
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Infinity pool
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Entertainment staff
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Water slide
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Temporary art galleries
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Cooking class
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Aerobics
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Archery
Review Highlights
Categories
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Property Description
Luxurious 5-Star Stay in Malang
Exquisite Amenities: Grand Mercure Malang offers an outdoor swimming pool, a fitness centre, and a garden for guests to relax and unwind. The pool views from each room add a touch of serenity to your stay.
Culinary Delights: Indulge in a variety of cuisines at the hotel's restaurant, from American to Cantonese and Chinese dishes. Special dietary requests can be accommodated, ensuring a delightful dining experience for all guests.
Family-Friendly Fun: With evening entertainment, a kids' club, and a children's playground, Grand Mercure Malang is the perfect destination for families. Guests can also enjoy the nearby Araya Golf & Family Club for more leisure activities.
Book your stay at Grand Mercure Malang for a memorable and luxurious experience in Malang.
Please note that the Deluxe Twin Room - City Side, Deluxe Executive King Room with Mountain View, Deluxe Executive Twin Room with Mountain View, and Deluxe King Room - City Side are located on upper-level floors.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Location
Guest Reviews
The hotel is quite clean and staff is friendly. Pool facility was good and well maintained.
Breakfast is full of local food.
Vegetarian options were limited in breakfast and has lot of scope for improvement and upgrade the variety of food.
I had a wonderful stay at Grand Mercure Malang! The staff were incredibly friendly and the service was truly excellent—everyone made us feel very welcome. The facilities and atmosphere were top-notch. My only small suggestion for improvement would be to work on the towel softness and ensure they have that fresh, clean scent. Overall, a fantastic experience and I would definitely recommend staying here.
Good service!
Propreté , équipements , emplacement
Tout était bien sauf que le personnel te harcèle en continu malgré avoir donné un moyen de garantie, des que tu achètes une prestation pour payer tout de suite (extra bed, room service etc)
Zeer ruime, mooie kamers met alle nodige comfort.
Het design van het hotel was niet ons ding, de lobby weerspiegelt naar onze mening niet een een 5-sterren hotel, het leek eerder een ontwerp voor een shopping mall en oogt ook rommelig.
Ligt ver weg van het oude centrum.
So good. Nothing else to say! Wonderful staff, everything was so good 😊
Nothing
Mooi hotel, goed eten, vriendelijk personeel
Omgeving is erg druk om het hotel heel, kan het hotel niks aan doen maar hierdoor kan je niet makkelijk zelf op stap gaan en moet je altijd een taxi pakken.
An amazing hotel with so many activities and excellent services. The breakfast and restaurant are outstanding. The prices are slightly higher than average for Indonesia, but they are absolutely worth it because of the quality, generous portions, and overall dining experience.
The staff were simply perfect,friendly,professional, and always ready to help. We only stayed for three nights due to our travel itinerary, but when we return to Indonesia, we will definitely stay here again.
The hotel also organized our Mount Bromo tour. We had a small misunderstanding, but the hotel handled the situation in an impeccable way. They genuinely cared about making sure we were satisfied and went above and beyond to resolve everything.
We also requested an express laundry service at the last minute before our early departure, and the staff arranged it without any problems.
If you’re staying in Malang, you simply have to stay at this hotel. Highly recommended!
Grazie!🇮🇹🇮🇩
Nothing
Das Zimmer und gute Auswahl an Restaurants und Cafes.
Das Personal im Hotel spricht so gut wie kein Englisch. Kommunikation war schwierig
All brilliant. Staff were amazing. Food was fantastic.
Small improvements could be a sauna and more sunbeds, but small improvements to a fantastic experience.
The room was nice and there was a good view. The dinner restaurants were okay. The staff was very friendly and helped us organise a Mount Bromo tour which was very enjoyable.
There were a lot of ants in the bedroom even though we were on the 7th floor. The breakfast had a lot of options but not really good European variety.
Disappointing! Needs Improvement!
Our short stay at this property was disappointing for several valid reasons. The first annoying factor is the deception of a Junior Suite having no lounge access. This was clarified as having access on the
social media, since modified I observe, though I still have the original information for the record. Without any transparency of no lounge inclusion provided for our suite room, we headed to the Skylounge on the 19th floor. We were just initially stared at in silence by one of the staff members, and further as I prompted an approach by the other unsmiling, unfriendly staff member questioned if it is afternoon tea, having observed the elaborate circular food decoration in the expansive lounge completely devoid of any guests. We were told in Indonesian that this is a paid in lounge at a rate of IDR 200k per per person, we then asked as we were staying in a suite room we were under the clear impression that it was inclusive. Apparently not, occurring to the surly lounge staff and her clueless colleague. We then left the Sky lounge rather dissatisfied.
I have stayed in a great array of properties whereby services standards are so much more communicable and professional than this property.
In addition, notably the Junior Suite #1602 facing the main road is rather noisy, double glazing would have been a desirable option on the windows for obvious reasons.
The windows were not clean, with previous guests hand prints on the windows still evident.
The bathroom seems to have a pungent odour emanating from the drain.
The room is devoid of any iron and ironing board as specified on the official room inclusions.
The restaurant for breakfast has many offerings along with helpful staff, however most of the food is cold/lukewarm in the food warmers.
Annoyingly, the photography reps seem to hang around the lifts canvassing for clientele, information that has already been provided at check in.
The lobby on the ground and first floor resembled a pasar with all of the trinkets/souvenirs been offered obstructing the walk through areas. The lobby seems disjointed with a distortion of access to the pool area, a pool that is rather cold.
Lastly, the location of the property is poor, a distance of around 15-20mins drive from the historic and desirable areas of Malang.
Due to the evident shortfalls of this property and without an interest, explanation or follow up from management or even asking how our stay was upon check out, I have decided to voice our realistic and poor opinion of this hotel.
On a positive note, we did continue our stay in Malang in an alternative lovely hotel with impeccable service to match.
Perfect and excelent expirience
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