Grand Mercure Malang Mirama

Hotels
•
Grand Mercure
9.6 (559 reviews)
Jl. Raden Panji Suroso No.7 , Malang , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Spacious and clean suites
Attentive and friendly staff
Breathtaking views
Incredible breakfast
Cons:
Busy road nearby
Some activities are additional cost

Categories

Cleanliness
9.49
Suite was very spacious and clean.
Service
9.96
Incredibly attentive and friendly staff.
Location
9.5
Great location with breathtaking views.
Room Quality
9.45
Very quiet rooms with spacious suites.
Amenities
9.48
Excellent pool area and various activities.
Value for Money
8.94
Some activities require additional costs, affecting value perception.
Food and Beverage
9.99
Incredible breakfast range and quality.
Overall Experience
10
Overall stay was positive, with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:39

Property Description

Luxurious 5-Star Stay in Malang

Exquisite Amenities: Grand Mercure Malang offers an outdoor swimming pool, a fitness centre, and a garden for guests to relax and unwind. The pool views from each room add a touch of serenity to your stay.

Culinary Delights: Indulge in a variety of cuisines at the hotel's restaurant, from American to Cantonese and Chinese dishes. Special dietary requests can be accommodated, ensuring a delightful dining experience for all guests.

Family-Friendly Fun: With evening entertainment, a kids' club, and a children's playground, Grand Mercure Malang is the perfect destination for families. Guests can also enjoy the nearby Araya Golf & Family Club for more leisure activities.

Book your stay at Grand Mercure Malang for a memorable and luxurious experience in Malang.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 559 reviews
Cleanliness: 9.49
Service: 9.96
Location: 9.5
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.94
Food and Beverage: 9.99
Overall Experience: 10
A
Andy • solo_traveller • id
9
2026-04-16 • via Nuitee
S
Supraptiningsih • couple • id
8
Nyaman.
Pros:

Bisa memesan makanan secara online dan dititip di reception 👍👍👍
Kamar terang.
Kamar mandi airnya tidak keluar dari tempat shower,tidak keluar sampai kelantai luar 👍👍👍

Cons:

Mall yg bisa conecting dg hotel…😊

2026-04-10 • via Nuitee
S
Suhermin • family_with_children • au
10
2026-04-07 • via Nuitee
P
Pramuwati • family_with_children • id
8
2026-04-07 • via Nuitee
S
souad • solo_traveller • fr
8
Pros:

The photographer Team! Very pro and Service oriented

2026-04-06 • via Nuitee
B
budi • family_with_children • id
9
Pros:

Kamar lengkap fasilitasnya.

2026-03-30 • via Nuitee
I
inanda • family_with_children • id
9
2026-03-29 • via Nuitee
N
NOOR • family_with_children • my
10
2026-03-28 • via Nuitee
R
Revi • couple • au
10
2026-03-26 • via Nuitee
B
Bryant Matthew • family_with_children • id
8
2026-03-24 • via Nuitee
E
Eduard • family_with_children • es
9
Pros:

Esmorzar impressionant

2026-03-19 • via Nuitee
R
Ryan • couple • gg
7
The hotel is glamorous and very clean with wonderful , helpful staff. The first impressions were very good! The faciliti
Pros:

The hotel is glamorous and very clean with wonderful , helpful staff. The first impressions were very good! The facilities are good. There is a pool but mostly felt for children and young families ( which is fine). There are lots of activities for children and young families which is good. There is a pretty- alright gym to use. The bedding and towels were clean and there was a good tv and WiFi. The location is not bad at all but we feel a lot of tourists / travellers come here for Mount Bromo so less about the area around the hotel- which seems to have less going on. The breakfast is really broad, varied and generous. The egg offerings and fried tempe are delicious! You really can eat as much or as little as you want. The same restaurant that does the breakfast does a lovely chicken soup with very sweet staff. We found some of the other restaurants a little disappointing sorry. We felt very comfortable here. We particularly liked the room

Cons:

As above

2026-03-13 • via Nuitee
F
Faheir • couple • id
10
2026-02-13 • via Nuitee
H
Hans • extended_group • sg
9
2026-01-31 • via Nuitee
A
Afrizel • extended_group • id
9
2026-01-28 • via Nuitee
A
Agoes • family_with_children • id
9
2026-01-25 • via Nuitee
W
Wan Tao • couple • tw
10
2026-01-20 • via Nuitee
D
Daniele • couple • it
10
Soggiorno emozionante
Pros:

Camera con vista, accoglienza e cordialità

Cons:

Nulla

2026-01-19 • via Nuitee
J
Joël • couple • nl
1
Horrible service. Be carefull!
Pros:

Nothing.

Cons:

For starters, during the 6 months before the stay when i booked this hotel, i received 6 spam whatsapp messages linked to this hotel with personal information that most likely came from their system (or booking.com, but i have never had that before), stating that i needed to verify my creditcard. It looks like something is really off here.

About the "stay": I notified this hotel well in advance that during my stay in Indonesia, i got sick. I let them know 6 days in advance, that i was not able to make the hotel reservation. They ignored me at first. Then they stated that they could not do anything about it (they can, they are just not willing to).

They said: Regarding your request, kindly note that your reservation was made under a non-flexible (non-refundable) rate. Therefore, in accordance with the terms and conditions applied to this booking, unfortunately the reservation is not eligible for cancellation, rescheduling, or refund.
We truly appreciate your understanding in this matter and sincerely hope to have the opportunity to welcome you to our hotel on a future occasion once your condition has improved.
Should you require any further assistance or clarification, please do not hesitate to contact us.
I did ask for further clarification but they just keep repeating the same. They want to make it appear they are friendly, but they just want money.

They have no other option to book it flexible, so there isn't much room here. They made no attempt to help the guest whatsoever. No refund, no change in dates, no partial, nothing. Be very carefull to book at this hotel.

2026-01-17 • via Nuitee
N
Nichole • family_with_children • sg
9
2026-01-10 • via Nuitee