Hotel Unknown

Hotels
•
Independent
9 (246 reviews)
559 Calle 53, Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-3154233

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pool availability
Private outdoor spaces
Clean and cozy atmosphere
Cons:
Issues with hot water
Limited food service hours
Inadequate room amenities
Parking challenges
Maintenance needed in some areas

Categories

Cleanliness
8.46
Some reviews mentioned cleanliness issues, but generally acceptable for this hotel tier.
Service
9.93
Most reviews highlighted friendly and helpful staff.
Location
9.47
Multiple reviewers appreciated the good location close to the city center.
Room Quality
8.42
Rooms were noted as decent but some had issues like heating and lack of amenities.
Amenities
8.95
Amenities like the pool were praised, though some lack of features was noted.
Value for Money
8.91
Overall perceived as fair value, but some concerns about charges for beverages.
Food and Beverage
8.46
Breakfast received mixed reviews, with suggestions for improvement.
Overall Experience
9.43
Overall experience was favorable, with many positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:17

Property Description

Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.

Recreation and Relaxation
Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.

Gourmet Dining Experience
Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.

Comfortable Accommodations
Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.

Book your unforgettable stay at Hotel Unknown and experience the best of Mérida today!

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 246 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
B
Bram • family_with_children • be
6
Goed voor een enkele overnachting, maar niet voor meerdere dagen (wifi/ontbijt)
Pros:

De kamer was mooi evenals het zwembad. Het personeel was erg vriendelijk.

Cons:

De wifi was erg slecht.
Het inclusief ontbijt was erg mager. Je moest kiezen tussen een sapje of een koffie. Daarna volgde een klein bordje fruit, wat op zich ok was. Vervolgens waren het iedere dag eieren met bonenpasta en 3 schelpjes chips. Tortilla's moesten we steeds vragen, deze werden niet standaard gebracht. Voor toast moest je bijbetalen... Voor de pannenkoekjes moest je als volwassene bijbetalen... Als je ergens een week verblijft, verwacht je toch een klein beetje variatie.

2026-02-08 • via Nuitee
E
Emily • couple • gb
10
Very cool and vibey hotel in central Mérida
Pros:

Such a cool vibey hotel to stay in close to Mérida centre. The room was stunning!

Cons:

Nothing

2026-01-27 • via Nuitee
N
Nancy • family_with_children • mx
10
Excelente y lindo
Pros:

Habitación limpia y amplia, personal muy amable

Cons:

El agua caliente de la regadera se acababa rápido, después solo salía tibia.

2026-01-26 • via Nuitee
E
Eva • extended_group • de
9
Pros:

Zimmer war direkt am Pool. Sehr große und schöne Zimmer

Cons:

Frühstück war kein Highlight, aber in Ordnung

2026-01-22 • via Nuitee
H
Holly • family_with_children • us
9
Pros:

Surprisingly large and landscaped place tucked away behind a basic street facade. Room was tastefully basic but really nice, and appeared clean. Location is a little out of the way but still walkable. Check out the nearby Michelin rated gelato shop! Breakfast was also pretty good as were the beds.

Cons:

Unlike most places we stayed, they did not have a filtered water machine to refill water bottles.

2026-01-19 • via Nuitee
T
Trudy • family_with_children • gb
10
Super pretty boutique property in convenient location
Pros:

Loved the decor, staff (especially Danny)and my huge comfy room. We had the two bed master suite that had its own lounge and small garden with plunge pool. Too cold to use that most days but the central pool is gorgeous and would be refreshing in warmer times.

Cons:

Very little. Could donwith a ceiling fan in second small bedroom

2026-01-19 • via Nuitee
M
Madelaine • family_with_children • ca
7
Pros:

Staff were great, place was clean, relaxing social areas for hanging out with friends.

Cons:

Pathways difficult to walk on, beams interspersed with gravel. Location was a little far from shop's and restaurants.

2026-01-15 • via Nuitee
A
Angela Michelle • extended_group • mx
10
Hotel de ensueño ideal para la familia y pareja
Pros:

Las habitaciones eran grandes con sala y alberca privada, tenían aire acondicionado y TV. Todo estaba muy limpio y el desayuno era muy bueno.
Además el hotel es pet friendly y muy tranquilo, no hay ruido.

Cons:

Las albercas no tienen calefacción así que son frías.

2026-01-14 • via Nuitee
E
Eugenia • solo_traveller • us
10
The Hotel Unknown is perfect for your stay in Merida
Pros:

I loved the garden and the pool.

Cons:

The bar is not well stocked.

2026-01-14 • via Nuitee
F
FRANCISCO • solo_traveller • es
7
2026-01-03 • via Nuitee
C
Claudio • couple • mx
7
Pros:

El diseño y distribución

Cons:

No había agua caliente para la regadera.

2026-01-02 • via Nuitee
M
Maurice • family_with_children • nl
8
Good option in Mérida
Pros:

Great pool and good location

Cons:

Onsite restaurant closes at 3pm

2025-12-28 • via Nuitee
D
Dejanira • solo_traveller • us
9
Sweet little escape
Pros:

I had my own little cenote in the back patio, cool, birds singing in the morning. Having natural light and plants in the patio makes a difference.

Cons:

It didn’t have a mini fridge and a hammock in the room.

2025-12-22 • via Nuitee
C
Camilla • extended_group • se
3
Pros:

Läget

Cons:

Obekväm säng , inget varmvatten, dålig hotell frukost .

2025-12-20 • via Nuitee
F
Floris • extended_group • nl
6
Adequate but could have been better.
Pros:

The look of the place was good, the rooms were decent. Overall not the worst, definitely not the best. There's a good bar 2 streets away.

Cons:

Big gaps around the frontdoor let mosquitoes in. My toilet smelled rank the whole stay. The pool was very shallow and small. When extending my stay with one day in person they tried to charge me 500 pesos more that what booking offered at that moment, when shown this they quickly corrected the price. Breakfast is utilitarian and the same every morning. Scrambled eggs with a little fruit, some mole and tortilla chips. One cup of coffee or juice, no refills. It's a decent walk towards the centrum.

2025-12-18 • via Nuitee
A
alexandre • family_with_children • fr
9
Pros:

L’emplacement
place pour se garer

2025-11-18 • via Nuitee
D
Dmitry • couple • mx
10
Good and cosy with friendly and professional stuff
Pros:

Very good and cosy small hotel with private territory and sharing pool, nice breakfast and friendly stuff, we like it so much and recommend to anyone. It was comfortable room with king bed and small private garden. AC - works good, everything clean - best experience.

2025-11-17 • via Nuitee
D
domoneicqua • family_with_children • us
9
Best hidden gem hotel in Merida, MX
Pros:

I loved that this place was dog friendly. My Dog eats subscription food and even though there's no fridge in the room, they put it in their freezer for me Andhra gave it to me daily during his feeding time. I loved the private patios and the wood floors. I loved the pool was available anytime. On-site restaurant with breakfast included

Cons:

Mosquitoes were horrible but that's not the hotel's fault, so take repellant. The restaurant can stay open longer

2025-11-02 • via Nuitee
A
Arnaud • couple • fr
10
un sejour au calme à Merida
Pros:

la tranquilité du lieu le design de la chambre et la piscine privative

Cons:

le petit dejeuner aurait pu etre plus copieux

2025-11-02 • via Nuitee
M
María fabiola • family_with_children • mx
8
Bien...
Pros:

La piscina tiene buen tamaño.

Cons:

Que no ponen suficiente agua para beber en las recamaras. Y dicen que solo te pueden recargar una vez y luego te la cobran!.... El agua debería ser un servicio gratuito en todo sentido.

2025-10-27 • via Nuitee