Hotel Unknown

Hotels
•
Independent
9 (246 reviews)
559 Calle 53, Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-3154233

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pool availability
Private outdoor spaces
Clean and cozy atmosphere
Cons:
Issues with hot water
Limited food service hours
Inadequate room amenities
Parking challenges
Maintenance needed in some areas

Categories

Cleanliness
8.46
Some reviews mentioned cleanliness issues, but generally acceptable for this hotel tier.
Service
9.93
Most reviews highlighted friendly and helpful staff.
Location
9.47
Multiple reviewers appreciated the good location close to the city center.
Room Quality
8.42
Rooms were noted as decent but some had issues like heating and lack of amenities.
Amenities
8.95
Amenities like the pool were praised, though some lack of features was noted.
Value for Money
8.91
Overall perceived as fair value, but some concerns about charges for beverages.
Food and Beverage
8.46
Breakfast received mixed reviews, with suggestions for improvement.
Overall Experience
9.43
Overall experience was favorable, with many positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:17

Property Description

Discover the charm and comfort of Hotel Unknown, nestled in the heart of Mérida, where modern amenities meet authentic local culture.

Recreation and Relaxation
Dive into our refreshing outdoor pool, perfect for unwinding after a day of exploring. Enjoy sunny afternoons lounging poolside, or savor a delicious drink from our bar/lounge.

Gourmet Dining Experience
Indulge in a satisfying meal at our on-site restaurant, and start your day right with a complimentary continental breakfast served daily from 7:30 AM to 11:00 AM.

Comfortable Accommodations
Relax in one of our 20 air-conditioned rooms, each featuring a private balcony or patio and flat-screen television to enhance your stay. Stay connected with complimentary Wi-Fi and enjoy the convenience of cable programming.

Book your unforgettable stay at Hotel Unknown and experience the best of Mérida today!

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 246 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
D
denisse • couple • mx
8
Pros:

Maravillo el desayuno!

Cons:

Falta mantenimiento en las regaderas.

2026-06-08 • via Nuitee
G
Garcia • solo_traveller • mx
10
2026-06-01 • via Nuitee
V
Veronica • solo_traveller • mx
9
Pros:

The room size, it was clean.

Cons:

Beds were not the most comfortable.

2026-05-31 • via Nuitee
B
bernardita • solo_traveller • cl
9
Hermoso lugar, bien ubicado y amable personal
Pros:

todo bien en general

Cons:

la ducha con algunos problemas, pero no grave

2026-05-27 • via Nuitee
T
Thomas • family_with_children • gb
8
Great base of operations for exploring Merida
Pros:

Lovely little hotel with rustic charm. Good location. Nice pool. Ideal for kids.

Cons:

WiFi was a little hit and miss,

2026-05-25 • via Nuitee
R
Rébecca • couple • ca
7
2026-05-13 • via Nuitee
C
Claudia • family_with_children • us
5
2026-05-08 • via Nuitee
C
Claudia patricia • solo_traveller • co
9
2026-05-08 • via Nuitee
H
Hector • solo_traveller • mx
9
Pros:

Buena ubicación. Buen precio. Buen desayuno

Cons:

El pasillo para traslado al cuarto es incómodo para pasar el equipaje. La tv no funcionó la red en el cuarto

2026-05-05 • via Nuitee
A
Anne • solo_traveller • be
9
Pros:

Beau cadre, bien situé, calme, agréable piscine, grande chambre familiale, bon petit déjeuner

2026-05-04 • via Nuitee
G
GarciaRamirez • solo_traveller • mx
9
Pros:

Lo practico que es llegar y que estaba facil de llegar a cualquier punto de el centro .

Cons:

El rango se precio es un poco elevado en consideración a otros que estan más céntricos.

2026-05-01 • via Nuitee
K
Kelli • couple • ie
2
2026-04-20 • via Nuitee
J
Jordan • couple • fr
8
Très bon hôtel pour visiter Mérida et ses environs
Pros:

La décoration, la piscine intimiste, la taille des chambres, le personnel, l’hôtel à l’écart de l’agitation

Cons:

Petit déjeuner à améliorer, mobilier de la piscine également, mais séjour au top malgré cela 🙂

2026-04-07 • via Nuitee
P
Patricia • couple • mx
10
fabulosa
Pros:

completamente fabuloso

Cons:

no hay queja absolutamente de nada

2026-04-06 • via Nuitee
B
Bruno • extended_group • fr
8
Pros:

Très propre, personnel top, piscine

2026-04-04 • via Nuitee
D
Deseree • solo_traveller • es
10
The staff is amazing.
Pros:

The property was very nice and a relaxed atmosphere.

2026-04-04 • via Nuitee
P
Pierre • couple • fr
7
Bon séjour, merida est incroyable comme ville, je recommande cet hôtel pour le rapport qualité prix
Pros:

La piscine était très agréable entouré de ses palmiers! La chambre était spacieuse, l’emplacement est plutôt central pour moi qui était sans voiture et je dois mentionné le masseur du SPA qui a été EXCEPTIONNEL !!!!! Les petits dej aussi sont ok

Cons:

La propreté laisse à désirer, sous le lit c’était toile d’araignée, les rideaux étaient pleins de poussières et de traces dont je ne veut rien savoir sur l’origine! La pression de la douche était compliqué … mais je crois savoir que la compagnie d’eau ds le YUCUTAN est problématique dont rien à voir avec l’hôtel ! Les moustiques aussi dans la chambre étaient compliqué

2026-04-04 • via Nuitee
J
Julia • couple • at
3
Pros:

Die Lage ist gut um Merida zu erkunden. Ruhig und wie in einer grünen Stadtoase.
Frühstück typisch mexikanisch eingeschränkt.

Cons:

Achtung:
Das Personal ist teilweise heillos überfordert. Wir haben beim Check in das Zimmer bezahlt und die Dame hat - OHNE unser Einverständnis und OHNE nachzufragen- die Zahlung in Euro vorgenommen anstatt pesos. Das hat uns nicht wenig Geld gekostet und das Hotel weigert sich, diesen Fehler zu korrigieren Und uns die Differenz zurückzuzahlen. Sie meinen, dass sie nur auf ein mexikanisches Konto zahlen können (das ist blödsinn, es kostet nur was international zu überweisen), haben uns die Differenz während des Aufenthalts nicht sofort in bar gezahlt und jetzt - 2 Monate später- diskutieren wir immer noch mit ihnen. Haben das auch an booking.com gemeldet, also aufpassen bei Zahlungen direkt vor Ort!

2026-03-21 • via Nuitee
V
Vesna • family_with_children • si
10
2026-03-16 • via Nuitee
H
Holger • family_with_children • de
10
2026-03-11 • via Nuitee