WoodSpring Suites Portland Vancouver

Other guests yelling in the morning

The remote batteries were dead and I had to use my own.

The staff

Appeared to be a hotel home for unhoused people. There was key access only to the room areas which made me think that there is a crime threat and the bed/frame seemed quite low quality

Room phone did not work, bathroom door knob broken, bathroom was not clean, refrigerator was not level and would teeter totter after closing door. No hanger provided to hang jackets/clothing. No complimentary breakfast offered. Coffee/tea station out of order.

It turns out people actually live there and they are not quality people. It was loud all night, people screaming and banging. Babies crying. People smoking outside all doors (and smoking inside); you could see smoke floating through the hallways there were so many people smoking. It was not a nice environment. My blinds were broken and I had to cover it with a blanket so that the people doing drugs outside couldn't look in and watch me inside.

No breakfast.

My arrival time for the reservation at 9:30pm confirmed the time was fine and didn't mention anything about the office being closed. What hotel classes the office when people are coming off the road late to get a room. No response from the hotel to refund the room cost.

This place was great I have zero complaints

It was extremely noisy.
We got checked out of the room, even though we were booked till Monday morning. We were also given a single bedroom and when they asked for double.

No breakfast

Everything. The only positive thing I have to say is that the front desk lady who checked me In was very nice and friendly. Other than that, upon my arrival with my 1 year old there was a bunch of obvious drug users just hanging around the parking lot smoking. Check in was smooth and fine other than the printer not working. front desk was nice, elevator sketchy and doesn’t stop even with the floor. As soon as I opened the door to our room (309) I was hit with the smell of POOP. The whole room and bathroom smelled of it. I traced the smell to the bathroom Garbage can so might want to get that replaced. Bed was very uncomfortable and not attached to the headboard so everytime you roll over during the night it just moved the mattress farther and farther away from the wall. Pillows were full of AIR. The second you lay your head on them… flat and they only give you 2. Spent a good 25+ minutes flipping through channels trying to find something because there’s no TV guide in the room and guide button doesn’t work on remote. Wanted to take a bath with my daughter and was HIGHLY disappointed in how gross and UNCLEAN the bathtub looked that we just skipped bath time which with no pool, we were looking forward to. Stomping and slamming doors all night, And then to top it all off housekeeping comes knocking at my door at 9:30 asking when I’m leaving??? Uhm at 11 when it’s checkout, thanks. Was very unhappy and will not recommend this place to anyone I know and will not be staying here again. As a mom traveling alone with her 1 year old, this place DID NOT make me feel safe.

No rooms

Everything else. I could not get into the building with my late check in. I had to rely on another guest to help me get in. The receptionist arrived soon after and finish my check in. First room given the key card did not work and had to call the front desk person again to be let into my room. The halls were noisy with dogs barking and kids screaming. He let me in to find a room that was not made up. At this point he took me to a new room on a different floor. I tried going to sleep but had a hard time as the walls are so thin you can hear other people snoring in their rooms. The next morning my shower rained from the ceiling from a broken pipe. I tried to get coffee at reception to find it was also out of order and no one to come and help.