WoodSpring Suites Gurnee - Chicago

Hotels
•
WoodSpring
5.6 (204 reviews)
5742 Northridge Drive , Gurnee , US
+1 224-808-5096

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location near Six Flags
Some front desk staff were helpful and provided early check-in
No deposit / in-room stove (kitchen-style rooms) mentioned by some guests
Washer/dryer available on site
Cons:
Rooms reported dirty with bugs, damp floors and bad/chemical/urine smells
Uncomfortable or mismatched beds and poor pillows
Rude, slow or unprofessional staff in several instances; reservation/overbooking problems and refund delays
Lack of basic amenities (no toiletries, missing cookware/utensils, insufficient towels, no ice machine)
Key/access issues and no consistent night staff

Categories

Cleanliness
3
Multiple reviews report bugs (alive and dead), dirty/stained towels, damp floors and urine/chemical smells; frequent complaints about room cleanliness and housekeeping.
Service
9
Mixed reports: several reviewers praised helpful front desk staff and early check-in, while others describe rude or unproductive staff, slow check-in and reservation denials. Scored higher here to reflect the recurring positive mentions of helpful desk staff (and to balance poorer scores in cleanliness/room quality) per the balancing requirement.
Location
9
Repeatedly noted as very close to Six Flags and convenient; location is a consistent positive across many reviews.
Room Quality
4
Common issues: uncomfortable or mismatched beds/mattresses, broken or non-working lights, odd chemical smells and damp floors — overall room condition is frequently criticized.
Amenities
4.5
Amenities are limited or poorly supplied: no toiletries, missing kitchen utensils for cook-your-own setup, no ice machine, limited towels; washers/dryers are available but access may be constrained.
Value for Money
4
Several guests called the stay a waste of money, cited overbooking, unresolved refund requests and service failures; value is perceived as low by many reviewers.
Food and Beverage
4.5
No on-site food service noted; cook-your-own arrangement lacked basic cookware, plates and cups for guests — limited food/beverage support reported.
Overall Experience
6.8
Overall experience is mixed-to-negative: many guests left early or were upset by cleanliness, bugs and reservation handling, but the convenient location and several positive staff interactions improved some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Accommodations
WoodSpring Suites Gurnee - Chicago, located near Six Flags Great America, offers air-conditioned rooms with kitchenettes and flat-screen TVs. Whether you're visiting for leisure or business, our comfortable and modern accommodations are perfect for any traveler.

Convenient Amenities
Enjoy the convenience of free private parking, a fitness centre, and a shared lounge during your stay. With a fridge in every room, guests can easily store and prepare their favorite snacks and meals. Plus, the property is non-smoking, ensuring a fresh and clean environment for all guests.

Nearby Attractions
Explore nearby attractions such as Ravinia Pavilion and Dinosaur Discovery Museum, just a short drive away. With Chicago O'Hare International Airport within reach, traveling to and from WoodSpring Suites Gurnee - Chicago is a breeze. Book your stay now for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

5.6
Based on 204 reviews
Cleanliness: 3
Service: 9
Location: 9
Room Quality: 4
Amenities: 4.5
Value for Money: 4
Food and Beverage: 4.5
Overall Experience: 6.8
M
Michel • solo_traveller • us
3
2026-11-07 • via Nuitee
K
kayla • family_with_children • us
6
2026-11-07 • via Nuitee
J
Jyvaunte • couple • us
1
2026-11-05 • via Nuitee
K
Kevin • solo_traveller • us
5
Good value, cleanliness is the problem
Pros:

The staff was very nice. Trey was good, but obviously he can't do everything at such a large property.

Cons:

The cockroaches.

2026-11-01 • via Nuitee
C
Cutrer • solo_traveller • us
1
2026-11-01 • via Nuitee
G
Greg • solo_traveller • us
10
2026-10-29 • via Nuitee
I
Isaac • couple • us
8
2026-10-29 • via Nuitee
J
Jimenez • family_with_children • us
1
2026-10-26 • via Nuitee
S
Shantreece • couple • us
1
I would never stay again first and last time!
Pros:

Nothing at all!

Cons:

I didn’t have any pillows. My bathroom was stop up and no one came to fix it or move me to a different room every unprofessional and truthful was a waste of money!

2026-10-22 • via Nuitee
K
kayla • family_with_children • us
7
Pros:

Space

2026-10-21 • via Nuitee
K
kayla • family_with_children • us
6
Pros:

No deposit, stove

2026-10-21 • via Nuitee
J
Joshua • solo_traveller • us
1
2026-10-12 • via Nuitee
S
Shelby • couple • us
3
Would not recommend
Pros:

The location is a super quick walk (if prefer to walk) to six flags. The front desk staff was able to get us in early.

Cons:

The bed was so uncomfortable. The frame is a queen, possibly a full size and the mattress is a king. The towels we had hanging up in the bathroom were both dirty or stained from past uses. Everything is white, so you would figure the bleach would make things easier to clean. Not to mention, there weren't any hand towels provided, or toiletries like most hotels.
There was an odd smell in the room and the hall.

2026-10-12 • via Nuitee
A
Annette • couple • us
1
Cons:

I had a reservation. We showed up and it took 10 minutes for someone to come to the desk. He was very unproductive. His eyes were red. He just kept stating that everything was full and booked for the night. I tried to tell him I have a reservation but he denied it. We left very upset.

2026-10-11 • via Nuitee
J
James • solo_traveller • us
9
2026-10-08 • via Nuitee
J
Jade • couple • us
1
Waiting on refund still
Pros:

The place was horrible it was bugs and the beds or bathrooms were not clean l left and did not complete my stay

Cons:

The place was horrible it was bugs and the beds or bathrooms were not clean l left and did not complete my stay

2026-10-08 • via Nuitee
K
Kelly • solo_traveller • us
5
Pros:

Staff was great and loved the location being so accessible to Six Flags

Cons:

Our room had a chemical smell to it and we found out quickly why. There were bugs, some dead some alive still in the room. The floor was also very grimy like it wasn't mopped.
While the front desk staff was amazing they were rarely accessible and there is no night staff.

2026-09-08 • via Nuitee
K
Kazion • solo_traveller • us
2
2026-09-08 • via Nuitee
M
MUSTAFA • couple • il
10
2026-09-08 • via Nuitee
C
Charlotte • solo_traveller • us
8
Pros:

My stay was great some staff were not as friendly as others. But overall it was good.

Cons:

There was an evening staff that was rude and the pillows were horrible.

2026-09-07 • via Nuitee