WoodSpring Suites Gurnee - Chicago

Hotels
•
WoodSpring
5.9 (268 reviews)
5742 Northridge Drive , Gurnee , us
+1 224-808-5096

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Location is convenient
Some staff were friendly
Cons:
Dirty rooms
Uncomfortable beds
Poor customer service

Categories

Cleanliness
3.93
Multiple reports of dirty rooms and unsanitary conditions.
Service
6.4
Inconsistent service reported, but some mention friendly staff.
Location
8.94
Location received positive mentions due to nearby shops and attractions.
Room Quality
4.89
Many comments on uncomfortable beds and issues with cleanliness.
Amenities
5.92
Limited amenities with complaints such as extra charges for towels.
Value for Money
5.38
Mixed reviews with claims of unfair charges.
Food and Beverage
5.93
No breakfast reported, which affects value perception.
Overall Experience
5.8
General sentiment indicates dissatisfaction across several aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:36

Property Description

Modern Accommodations
WoodSpring Suites Gurnee - Chicago, located near Six Flags Great America, offers air-conditioned rooms with kitchenettes and flat-screen TVs. Whether you're visiting for leisure or business, our comfortable and modern accommodations are perfect for any traveler.

Convenient Amenities
Enjoy the convenience of free private parking, a fitness centre, and a shared lounge during your stay. With a fridge in every room, guests can easily store and prepare their favorite snacks and meals. Plus, the property is non-smoking, ensuring a fresh and clean environment for all guests.

Nearby Attractions
Explore nearby attractions such as Ravinia Pavilion and Dinosaur Discovery Museum, just a short drive away. With Chicago O'Hare International Airport within reach, traveling to and from WoodSpring Suites Gurnee - Chicago is a breeze. Book your stay now for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

5.9
Based on 268 reviews
Cleanliness: 3.93
Service: 6.4
Location: 8.94
Room Quality: 4.89
Amenities: 5.92
Value for Money: 5.38
Food and Beverage: 5.93
Overall Experience: 5.8
M
MUSTAFA • couple • il
10
2026-09-08 • via Nuitee
K
Kazion • solo_traveller • us
2
2026-09-08 • via Nuitee
K
Kelly • solo_traveller • us
5
Pros:

Staff was great and loved the location being so accessible to Six Flags

Cons:

Our room had a chemical smell to it and we found out quickly why. There were bugs, some dead some alive still in the room. The floor was also very grimy like it wasn't mopped.
While the front desk staff was amazing they were rarely accessible and there is no night staff.

2026-09-08 • via Nuitee
C
Charlotte • solo_traveller • us
8
Pros:

My stay was great some staff were not as friendly as others. But overall it was good.

Cons:

There was an evening staff that was rude and the pillows were horrible.

2026-09-07 • via Nuitee
H
Hernandez • couple • us
7
2026-09-02 • via Nuitee
L
Lourdes • family_with_children • us
10
Súper bien está el hotel para salir de apuro
Pros:

Súper

Cons:

Que no limpia los cuarto

2026-08-31 • via Nuitee
T
Timothy • solo_traveller • us
1
Pros:

There was nothing good about this hotel.

Cons:

Nothing about this hotel was good. We showed up to check in and we were met with a metal grate that someone could barely get open to check us in. We walked into our room and the lights didn't work. We found a breaker box and flipped the switch to get the lights on. Immediate saw the floor was damp and it smelled like urine. We asked if we could switch rooms and were told they were overbooked. I asked about a refund and was told to talk to the manager the next day. My wife and I left and found a much nicer hotel up the road. Came back the next day and was told the manager wouldn't be in until Monday. Left my number for the manager to call me back and I was never contacted. I wouldn't recommend this hotel to anyone.

2026-08-31 • via Nuitee
M
Micheal • couple • us
10
I will definitely be back to stay again!!!
Pros:

It was in an amazing location!!!

2026-08-23 • via Nuitee
H
Holloway • couple • us
6
It was alright.
Pros:

Super close to Six Flags.

Cons:

Ours keys did not work at all and staff had to let us into our room.

2026-08-10 • via Nuitee
M
Mcgregory E • couple • us
7
2026-08-09 • via Nuitee
S
STEVE • extended_group • us
1
You cancelled my Reservation
Pros:

You cancelled my reservation

Cons:

You cancelled my reservation

2026-08-03 • via Nuitee
N
Nevaeh • family_with_children • us
4
2026-08-02 • via Nuitee
C
Coleton • solo_traveller • us
3
Cons:

The staff was rude

2026-07-23 • via Nuitee
J
Joy • couple • us
10
Great Stay
2026-07-19 • via Nuitee
I
Irvin • family_with_children • us
2
Very disappointed.
Pros:

The beds were comfortable
They did have a washers and dryers to access more than one guest at a time.

Cons:

It was a cook your own meals with no pots,pans ,skillets,plates,bowls,glasses,cups, coffee maker,not even an ice bucket or ice machine. All you got was a microwave stove and refrigerator.
We had it reserved for a family of four with only two towels and two washcloths. We had to ask for two more. We ended up going out for most all our meals except for doughnuts and milk we brought in.
People were out side our room outside the window being extremely loud every night until after midnight. They were right outside our window and the cigarette smoke would drift up into our smoke free room.

2026-07-14 • via Nuitee
M
MARVIN • solo_traveller • us
5
2026-07-13 • via Nuitee
E
Emely • couple • us
2
2026-07-05 • via Nuitee
I
Idris • couple • us
1
2026-07-02 • via Nuitee
N
Nick • solo_traveller • us
1
Cons:

Staff was unhelpful and rude

2026-06-30 • via Nuitee
C
Cristina • solo_traveller • us
1
All we saw was the lobby because we were unable to check in along with 2 other groups.
Pros:

Close to Six Flags

Cons:

There were 3 families waiting in the lobby for over an hour trying to check-in. There was nobody there working or answering the phone. All 3 of our families ended up leaving to either sleep in our cars or find another hotel.

2026-06-29 • via Nuitee