WoodSpring Suites Gurnee - Chicago

Hotels
WoodSpring
5.9 (260 reviews)
5742 Northridge Drive , Gurnee , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Location is convenient
Some staff were friendly
Cons:
Dirty rooms
Uncomfortable beds
Poor customer service

Categories

Cleanliness
3.93
Multiple reports of dirty rooms and unsanitary conditions.
Service
6.4
Inconsistent service reported, but some mention friendly staff.
Location
8.94
Location received positive mentions due to nearby shops and attractions.
Room Quality
4.89
Many comments on uncomfortable beds and issues with cleanliness.
Amenities
5.92
Limited amenities with complaints such as extra charges for towels.
Value for Money
5.38
Mixed reviews with claims of unfair charges.
Food and Beverage
5.93
No breakfast reported, which affects value perception.
Overall Experience
5.8
General sentiment indicates dissatisfaction across several aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:36

Property Description

Modern Accommodations
WoodSpring Suites Gurnee - Chicago, located near Six Flags Great America, offers air-conditioned rooms with kitchenettes and flat-screen TVs. Whether you're visiting for leisure or business, our comfortable and modern accommodations are perfect for any traveler.

Convenient Amenities
Enjoy the convenience of free private parking, a fitness centre, and a shared lounge during your stay. With a fridge in every room, guests can easily store and prepare their favorite snacks and meals. Plus, the property is non-smoking, ensuring a fresh and clean environment for all guests.

Nearby Attractions
Explore nearby attractions such as Ravinia Pavilion and Dinosaur Discovery Museum, just a short drive away. With Chicago O'Hare International Airport within reach, traveling to and from WoodSpring Suites Gurnee - Chicago is a breeze. Book your stay now for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in the hotel rooms and costs USD 3 per 24 hours.

Location

Guest Reviews

5.9
Based on 260 reviews
Cleanliness: 3.93
Service: 6.4
Location: 8.94
Room Quality: 4.89
Amenities: 5.92
Value for Money: 5.38
Food and Beverage: 5.93
Overall Experience: 5.8
C
Coleton solo_traveller us
3
Cons:

The staff was rude

2026-07-23 via Nuitee
J
Joy couple us
10
Great Stay
2026-07-19 via Nuitee
I
Irvin family_with_children us
2
Very disappointed.
Pros:

The beds were comfortable
They did have a washers and dryers to access more than one guest at a time.

Cons:

It was a cook your own meals with no pots,pans ,skillets,plates,bowls,glasses,cups, coffee maker,not even an ice bucket or ice machine. All you got was a microwave stove and refrigerator.
We had it reserved for a family of four with only two towels and two washcloths. We had to ask for two more. We ended up going out for most all our meals except for doughnuts and milk we brought in.
People were out side our room outside the window being extremely loud every night until after midnight. They were right outside our window and the cigarette smoke would drift up into our smoke free room.

2026-07-14 via Nuitee
M
MARVIN solo_traveller us
5
2026-07-13 via Nuitee
E
Emely couple us
2
2026-07-05 via Nuitee
I
Idris couple us
1
2026-07-02 via Nuitee
N
Nick solo_traveller us
1
Cons:

Staff was unhelpful and rude

2026-06-30 via Nuitee
C
Cristina solo_traveller us
1
All we saw was the lobby because we were unable to check in along with 2 other groups.
Pros:

Close to Six Flags

Cons:

There were 3 families waiting in the lobby for over an hour trying to check-in. There was nobody there working or answering the phone. All 3 of our families ended up leaving to either sleep in our cars or find another hotel.

2026-06-29 via Nuitee
D
Daisy family_with_children us
1
NA
Pros:

Everything was bad

Cons:

Rooms are dirty
Staff is rude
The whole building smells terrible

2026-06-23 via Nuitee
A
Ashley couple us
4
No one cleaned our room or gave us fresh towels ect... at 4am someone was coming in to our room (it was the police wrong
Pros:

The price

Cons:

No front area staff, no phones in the room to call the front desk.

2026-06-22 via Nuitee
A
Ahvana solo_traveller us
6
Pros:

Great location friendly staff cheap prices

Cons:

Found random hairs in both rooms and there was a sticky spot by one of the beds that wasn't cleaned properly so overall the cleanliness

2026-06-21 via Nuitee
P
Praveen couple us
1
Bad
Pros:

When we arrived to check in, the agent said that the booking was cancelled. Also had to wait 10 minutes for check-in agent to show up.

2026-06-20 via Nuitee
S
Shanta family_with_children us
1
Pros:

I didnt stay there because they canceled my reservations without notice.

Cons:

That's they canceled and didnt notify me at all about it. I found this out when I was trying to check in.

2026-06-08 via Nuitee
T
Travis couple us
1
Would not recommend.
Pros:

Location

Cons:

Room was dirty. No shower curtain. It was like a half way house. People hanging outside smoking and drinking. Only seen the front desk lady at check in and they no workers to be found.

2026-06-07 via Nuitee
A
Andrews family_with_children us
1
Cons:

Bed was uncomfortable staff was rude , toliet clogged, no breakfast or coffee, doors were broken had to walk to back door to get inside.

2026-06-06 via Nuitee
K
Korey couple us
10
2026-05-31 via Nuitee
S
Stephen family_with_children us
1
Stay away!
Pros:

I reserved a room and the day of they said they had no rooms left, even though I paid already
They didn't offer any recommendations of any sort to rectify the situation. I was at 6 flags when they called. They couldn't even hold our bags until check in while we went to the park.

Cons:

Nothing!

2026-05-29 via Nuitee
F
Felicia solo_traveller us
4
2026-05-24 via Nuitee
K
Korey couple us
10
2026-05-22 via Nuitee
J
Jacob couple us
10
The hotel staff was extremely nice the man at the front desk so I forgot his name is very nice very kind and he explains
Pros:

The hotel staff is very friendly and able to help me through my process during the time the hotel was very cleanliness. However, the van at the front desk was exceptionally good and deserves a raise.

Cons:

It wasn’t very kindly. I did hear talk about roaches. I don’t wanna talk bad about any property however it wouldn’t be somewhere where my wife wanted to stay.

2026-05-21 via Nuitee