Citadines Prai Penang

Hotels
•
Citadines
9 (1762 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , MY
+60 4-566 2388

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted.

FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE
Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026.
Shuttle Schedule:
1st Trip: 9:30 AM
2nd Trip: 2:30 PM
3rd Trip: 5:00 PM
4th Trip: 8:00 PM
Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1762 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
E
Eric • solo_traveller • my
8
2026-09-15 • via Nuitee
H
haziq • solo_traveller • my
10
2026-09-14 • via Nuitee
S
Shantha • couple • my
9
2026-09-14 • via Nuitee
M
Majdi • extended_group • sa
9
رحلة استجمام
Pros:

الاستقبال سريع تعامل الموظفين رائع الشقة مريحة

Cons:

بعيدة نوعا ما ، حجزنا شقة غرفة نوم واحدة ل 3 أشخاص لكن لايوجد سرير للشخص الثالث

2026-09-14 • via Nuitee
W
Wei Shen • extended_group • my
10
2026-09-13 • via Nuitee
S
sivakumar • solo_traveller • my
10
Pros:

Good place

2026-09-10 • via Nuitee
S
Sharkar • solo_traveller • my
8
Pros:

The room and the staff . Comfortable bed , staff was friendly . Food was good although doesn't have many options

Cons:

Just the location during high traffic it's a nightmare

2026-09-09 • via Nuitee
A
Abigail • family_with_children • my
9
Pros:

We have been choosing Citadine more than once for our Penang visits as a family and its been delivering the same quality everytime. We hope it will maintain its quality and offer my family and friends a good stay along with some discounts as frequent customers.

2026-09-09 • via Nuitee
N
Nur Farahana • family_with_children • my
10
2026-09-08 • via Nuitee
K
Khairina • extended_group • my
10
2026-09-08 • via Nuitee
A
Angie • family_with_children • my
8
A little bit challenge in the carpark. Like the spacious in the room. A lot of eatery within walking distance.
Pros:

The infinity pool. Kids had fun and love it

Cons:

Car oark too tight.

2026-09-07 • via Nuitee
S
soo theng • family_with_children • my
4
Spacious room but upkeep the room cleanliness and facilities are required.
Pros:

Room is spacious and bed is comfy.

Cons:

The breakfast selection is really bad, not much option even simple sausage or ham are not available. The breakfast setup is not up to hotel standard. The bread session is real bad, only one type of white bread is available, the peanut butter or jam are open with spread, not those cube sealed type. It is not hygienic and look disgusting after guest using it. The worst part was there is a lizard in the bedroom and crawling on the floor. The staff is not friendly and work like robot.

2026-09-07 • via Nuitee
M
Muhamad Radhuan • solo_traveller • my
9
2026-09-06 • via Nuitee
M
Morten • solo_traveller • dk
7
Cons:

Meget larm for vejen.
Morgenmaden var ikke særlig spændende.

2026-09-06 • via Nuitee
A
abdul • couple • my
10
2026-09-06 • via Nuitee
R
Remi • solo_traveller • my
8
2026-09-04 • via Nuitee
A
ABD RAHIM BIN HAMZAH • solo_traveller • my
8
Pros:

Good

Cons:

Room

2026-09-04 • via Nuitee
C
Chun Ching • couple • my
10
2026-09-04 • via Nuitee
سعود • extended_group • om
9
Pros:

النظافة
المرافق
تقدير واحترام الموظفين

Cons:

بعده عن المواقع السياحية

2026-09-04 • via Nuitee
H
Halina • solo_traveller • my
8
Good to stay.
Pros:

The room was amazing.

Cons:

The breakfast buffet had limited option and lacked variety.

2026-09-03 • via Nuitee