Citadines Prai Penang

Hotels
•
Citadines
9 (1571 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1571 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
K
Ken • solo_traveller • us
8
Good value but could be better
Pros:

Fully equipped kitchen. Plenty of space. Easy to control room temperature.

Cons:

Breakfast didn't have much in the way of western options. Lots of trip hazards throughout the hotel. Room door didn't shut fully on it's own. Shower door didn't close fully allowing floor to flood.

2026-04-18 • via Nuitee
Y
Yew Keong • couple • my
9
Satisfied
Pros:

Strategic location

Cons:

Could be better with firmer and harder mattresses

2026-04-17 • via Nuitee
E
Edwen • extended_group • tw
9
2026-04-15 • via Nuitee
C
Cvaa_ • family_with_children • my
9
Nice
Pros:

Good

Cons:

Good

2026-04-11 • via Nuitee
E
Emie • couple • my
10
Pros:

comfortable

Cons:

cannot smoking in the room

2026-04-10 • via Nuitee
K
kae Ming • family_with_children • my
10
2026-04-10 • via Nuitee
C
Chu • couple • my
9
Pros:

Everything was good - facilities, it was clean, breakfast was food

2026-04-09 • via Nuitee
T
Tonah • couple • my
10
Pros:

Mmg best

Cons:

Mmg perfect

2026-04-09 • via Nuitee
T
Thulasidass • family_with_children • my
10
2026-04-08 • via Nuitee
Z
Zurry • family_with_children • my
10
Pros:

Bersih, selesa dan modern design. Strong wifi. This is our 2nd time staying here

2026-04-06 • via Nuitee
A
AAMAE • family_with_children • my
10
2026-04-06 • via Nuitee
A
AAMAE • solo_traveller • my
10
2026-04-06 • via Nuitee
C
Carmen • extended_group • my
8
Pros:

Comfortable, clean and value for money

Cons:

The shower head was broken

2026-04-06 • via Nuitee
A
An • family_with_children • my
8
2026-04-05 • via Nuitee
A
Aril864 • family_with_children • my
2
2026-04-05 • via Nuitee
P
PHSoo • family_with_children • my
9
Confusion Booking !!
Pros:

Everything! Excellent!

Cons:

The Booking.com reservation:
I had 3 adults for the stay, it shouldn't direct me for an extra bed after the twin bed room selection. Very confusing and unethical type of booking system.

2026-04-05 • via Nuitee
A
abdul • couple • my
10
2026-04-04 • via Nuitee
T
Toh • couple • my
10
Exceed expectations
Pros:

Value for money, lonby and the rooms, has a great frangrance and smell.

Cons:

None

2026-04-04 • via Nuitee
T
Theng Theng • family_with_children • my
8
Ok
Pros:

Clean

Cons:

Shower water a bit weak

2026-04-03 • via Nuitee
A
Adibah • family_with_children • my
10
2026-04-03 • via Nuitee