Citadines Prai Penang

Hotels
•
Citadines
9 (1762 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , MY
+60 4-566 2388

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted.

FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE
Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026.
Shuttle Schedule:
1st Trip: 9:30 AM
2nd Trip: 2:30 PM
3rd Trip: 5:00 PM
4th Trip: 8:00 PM
Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1762 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
S
SAUFI ZAHRIAH • extended_group • my
10
Will come again.
Pros:

Clean,tidy

Cons:

None

2026-10-31 • via Nuitee
G
G Teh • couple • my
9
2026-10-30 • via Nuitee
V
Vinod Kumar • solo_traveller • in
10
2026-10-29 • via Nuitee
M
mohd hamzari • couple • my
8
2026-10-29 • via Nuitee
G
gunalan • family_with_children • my
10
Pros:

Very good and very clean

Cons:

give too much respect, they will take advantage

2026-10-29 • via Nuitee
T
Tan Sri Khalid • extended_group • my
9
2026-10-26 • via Nuitee
S
Soo Ngoh • couple • my
6
Pros:

Overall ok if it's rated a 3-star hotel.

Cons:

Didn't like the single bed which felt like falling out from the sides.
Reception staff wasn't friendly

2026-10-22 • via Nuitee
B
Badrol Sham • family_with_children • my
10
2026-10-17 • via Nuitee
S
Sabrina • family_with_children • my
8
Pros:

Spaces room

2026-10-16 • via Nuitee
B
Badrun • family_with_children • my
9
2026-10-13 • via Nuitee
S
Sarah • solo_traveller • my
8
Pros:

Breakfast was very average and not much choices

Cons:

Would be better if bottle water is provided in the room

2026-10-13 • via Nuitee
T
Tan • solo_traveller • my
10
2026-10-11 • via Nuitee
C
Chua • solo_traveller • my
8
2026-10-11 • via Nuitee
T
Tan • solo_traveller • my
10
2026-10-11 • via Nuitee
M
MD • couple • bd
10
Premium building and location in mainland
Pros:

Everything

Cons:

No issue

2026-10-09 • via Nuitee
Y
YV • solo_traveller • gb
10
2026-10-08 • via Nuitee
E
Eric • solo_traveller • my
8
2026-09-15 • via Nuitee
S
Shantha • couple • my
9
2026-09-14 • via Nuitee
M
Majdi • extended_group • sa
9
رحلة استجمام
Pros:

الاستقبال سريع تعامل الموظفين رائع الشقة مريحة

Cons:

بعيدة نوعا ما ، حجزنا شقة غرفة نوم واحدة ل 3 أشخاص لكن لايوجد سرير للشخص الثالث

2026-09-14 • via Nuitee
H
haziq • solo_traveller • my
10
2026-09-14 • via Nuitee