Citadines Prai Penang

Hotels
•
Citadines
9 (1571 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1571 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
S
Sharmila • family_with_children • my
10
2026-03-27 • via Nuitee
S
SITI SARA • family_with_children • my
9
Pros:

It’s right in the middle of everything, so getting around was easy. Juru Autocity and Icon City just a short ride away.

There are lots of food spots, cafés, and convenience stores nearby within walking distance.

The area felt safe, and even though it’s quite central, it wasn’t too noisy, so I could still relax and get a good night’s sleep.

Overall, if you’re looking for a place that’s easy to get around from, this is a solid pick

2026-03-26 • via Nuitee
E
Encik • family_with_children • my
9
Cons:

Makanan breakfast x banyak pilihan..perlu pelbagaikan lagi..

2026-03-25 • via Nuitee
Z
Zawir Hafiz • solo_traveller • my
10
Excellence
Pros:

Spacious

Cons:

None

2026-03-25 • via Nuitee
K
Kuldip • couple • in
10
Hdjdhsus
Pros:

Good

Cons:

Good

2026-03-25 • via Nuitee
N
Nor Afida Hasnita • family_with_children • my
5
Cons:

Cleaner only make bed, but no clean floor or table
The sign for make up room but room not clean
Cleaner only come at 9pm
Tea n coffee not refill

2026-03-24 • via Nuitee
W
Wei Liang • family_with_children • my
5
Cons:

Shower mixer failure. Poor breakfast choice

2026-03-24 • via Nuitee
Z
Zaidi • family_with_children • my
9
Pros:

Good and nice hotel. But, having these hotel rates, b'fast needs to have more selections and good and quality food.

Cons:

Breakfast

2026-03-23 • via Nuitee
S
SongBoon • solo_traveller • sg
8
Clean and nice
Pros:

There’s a rooftop swimming pool and gym

Cons:

The lift has poor ventilation..sometime it get hot and smelly when too many people inside 1 lift

2026-03-19 • via Nuitee
D
Dan_Tan • solo_traveller • my
9
2026-03-17 • via Nuitee
J
Joash • family_with_children • my
6
Pros:

Long operating hours for pool and gym

Cons:

Clealiness needs to be better

2026-03-17 • via Nuitee
L
Lim • family_with_children • my
8
2026-03-16 • via Nuitee
S
Samantha • family_with_children • sg
8
Pros:

Apartment was spacious and had basic amenities sufficient for a good stay. Washing machine was an extra plus. Lots of eateries nearby and not too far a drive from Penang island as well!

Cons:

Traffic can be a little noisy at night but it might be due to my room being closer to the road.

2026-03-14 • via Nuitee
M
Mohamed Salim • family_with_children • my
9
2026-03-12 • via Nuitee
M
Mohamad Fitry • couple • my
8
2026-03-12 • via Nuitee
C
Chong • family_with_children • my
9
Pros:

Comfortable bed, clean toilet, spacious room

2026-03-09 • via Nuitee
N
NUR HASLIHA HUSAINAH • couple • my
10
we are enjoying our staycation, 5 times already i’m here..
Pros:

room is spacious, clean & comfort.

Cons:

nothing

2026-03-07 • via Nuitee
J
Jeff • solo_traveller • my
8
2026-03-06 • via Nuitee
Y
Yong fong • couple • sg
10
Love the stay , clean and spacious, and food and necessities is around the hotel
Pros:

Love the location and easy to go island and mainland

Cons:

Na

2026-03-04 • via Nuitee
D
Dlg • family_with_children • my
10
2026-03-04 • via Nuitee