Citadines Prai Penang

Hotels
•
Citadines
9 (1571 reviews)
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Long wait for lifts
Limited breakfast options

Categories

Cleanliness
8.25
Room cleanliness mentioned positively, but noted dust in room.
Service
9.75
Staff is friendly and helpful, but some issues with service at breakfast.
Location
9.25
Good location with many eateries and attractions nearby.
Room Quality
9.25
Rooms are spacious and comfortable, very suitable for families.
Amenities
8.75
Good amenities available, though some aspects like breakfast could improve.
Value for Money
9.25
Good value noted, especially for families and features like the coffee machine.
Food and Beverage
8.25
Breakfast options were okay, but some choices were limited.
Overall Experience
9.25
Overall experience was very satisfying with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:41

Property Description

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1571 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
N
NUR HASLIHA HUSAINAH • couple • my
10
we are enjoying our staycation, 5 times already i’m here..
Pros:

room is spacious, clean & comfort.

Cons:

nothing

2026-03-07 • via Nuitee
J
Jeff • solo_traveller • my
8
2026-03-06 • via Nuitee
D
Dlg • family_with_children • my
10
2026-03-04 • via Nuitee
D
Dlg • family_with_children • my
10
2026-03-04 • via Nuitee
Y
Yong fong • couple • sg
10
Love the stay , clean and spacious, and food and necessities is around the hotel
Pros:

Love the location and easy to go island and mainland

Cons:

Na

2026-03-04 • via Nuitee
P
PAUL • family_with_children • my
10
Pros:

Cleanliness of room.

Cons:

F&B: Hope butter can be offered in minidish. Not in some jar, unhygienic

2026-03-03 • via Nuitee
G
Gilbert • family_with_children • my
8
2026-03-03 • via Nuitee
H
HAIQAL • couple • my
7
2026-03-02 • via Nuitee
S
Sam Nelson • family_with_children • kw
10
Pros:

The room was clean. Cutlery and oven weren't expectedas I was expectinga hotel room.. The pool was clean and well maintained.

Cons:

The breakfast didn't have variety. Chinese new year was the theme and it didn't suit us.

2026-02-27 • via Nuitee
G
GRACE • family_with_children • my
10
2026-02-27 • via Nuitee
A
Adibah • family_with_children • my
10
2026-02-27 • via Nuitee
A
Ahmad • family_with_children • my
4
Uncomfortable stay
Pros:

Location ok
Parking good
Wifi ok ok

Cons:

Upon entering the room, there was a strong musty smell coming from the area near the TV and carpet. This issue was resolved after contacting the service team.

Additionally, the bedsheets were dirty, but the matter was resolved after requesting room service. However, the room was excessively dusty, especially on the bed and shelves, with a noticeable thick layer of dust on multiple surfaces.

Furthermore, the cup provided in the room had stains and was dirty, which was unacceptable.

2026-02-26 • via Nuitee
Q
Qi Wen • couple • my
10
2026-02-26 • via Nuitee
A
Adibah • family_with_children • my
10
Pros:

Great service & price is affordable. The room was clean, neat & comfortable.

2026-02-25 • via Nuitee
H
Hazizul • family_with_children • my
8
2026-02-24 • via Nuitee
V
Vincent • family_with_children • my
8
2026-02-24 • via Nuitee
N
nur zaidatul izzati • family_with_children • my
10
2026-02-24 • via Nuitee
S
Shan Wei • solo_traveller • my
7
2026-02-23 • via Nuitee
N
Noorishah • family_with_children • my
10
2026-02-13 • via Nuitee
J
Jeff • solo_traveller • my
8
2026-02-13 • via Nuitee