Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Delicious food
Cons:
Limited lounge food options
No complimentary room upgrade

Categories

Cleanliness
9.19
Rooms were clean and well-maintained as noted in multiple reviews.
Service
9.96
Service was consistently praised, especially by teams in the restaurant and breakfast service.
Location
9.7
The location is great, near key attractions and public transport.
Room Quality
9.15
Rooms are well appointed and comfortable as highlighted by guests.
Amenities
9.18
High-quality pool and spa available for relaxation.
Value for Money
9.04
Good value in relation to the provided amenities and service.
Food and Beverage
9.39
Exceptional breakfast service and positive dining experiences mentioned.
Overall Experience
9.56
Guests reported a very positive overall experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:55

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with top-notch amenities like a coffee machine, flat-screen TV, and a private bathroom at The Westin London City.

Wellness and Leisure
Unwind at the indoor pool, hot tub, or fitness centre during your stay. Enjoy a relaxing time in the heart of London.

Convenience and Accessibility
Located near iconic landmarks and transportation hubs, The Westin London City offers easy access to must-see attractions and a 24-hour multilingual concierge service.

Experience the epitome of luxury and convenience at The Westin London City. Book your stay now for an unforgettable London getaway.

Important information:

The pool is open from 08:00 to 20:00. Children can only use the swimming pool from 08:00 to 10:30, and from 14:00 to 16:30.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 55 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.4
Based on 842 reviews
Cleanliness: 9.19
Service: 9.96
Location: 9.7
Room Quality: 9.15
Amenities: 9.18
Value for Money: 9.04
Food and Beverage: 9.39
Overall Experience: 9.56
A
Abigail • family_with_children • nl
10
Fantastisch
Pros:

The best hotel in London i stayed so far!

Mohammed was zo een fijne gastheer. Hij heeft mij en mijn gezin super geholpen en wat zijn ze lief met kinderen. Ontbijt was ook heel fijn .. perfecte orange juice. En de bedden 100/10!

Cons:

Alles was perfect!

2026-04-14 • via Nuitee
E
Ethar • family_with_children • gb
10
2026-04-13 • via Nuitee
J
Julia • couple • at
10
2026-04-13 • via Nuitee
C
Casiana Antonia • couple • gb
2
2026-04-13 • via Nuitee
Z
Zarrin • couple • gb
10
2026-04-12 • via Nuitee
M
Maria • couple • be
9
2026-04-09 • via Nuitee
S
Sheila • extended_group • us
10
The hotel accommodations and staff were wonderful.
Pros:

I appreciated the attentiveness and courteousness of the staff.

Cons:

I would have preferred to stay in a part of the city that was closer to some of the main attractions.

2026-04-09 • via Nuitee
T
Tiffany • family_with_children • se
10
2026-04-07 • via Nuitee
I
ismail • couple • za
8
Pros:

Everything

Cons:

Nothing

2026-04-03 • via Nuitee
V
Vanessa • solo_traveller • gb
10
Was amazing, I would defo go back.
Pros:

Very nice property, modern and stylish. The room I stayed in which was the duplex suite was amazing the quality was 10 out of 10.

Cons:

Too expensive

2026-03-24 • via Nuitee
B
Beau • solo_traveller • gb
10
2026-03-23 • via Nuitee
K
Karan • couple • gb
2
Great property horrible company so yeah low rating
Pros:

Very clean and good facilities

Cons:

The girl who I was there with

2026-03-16 • via Nuitee
E
Eva • extended_group • gb
10
2026-03-16 • via Nuitee
A
Alicia • extended_group • gb
9
2026-03-10 • via Nuitee
J
Jane • couple • gb
10
This hotel left a lasting impression on us. The hospitality was second to none, and we are already looking forward to ou
Pros:

Our recent stay at The Westin London City was absolutely flawless. From the moment we arrived until the moment we checked out, the attentive staff couldn't do enough for us, making us feel truly welcome and cared for.

The Atmosphere & Rooms
The hotel is spotless and has a beautiful, signature scent that follows you throughout the building—it creates such a calming environment. As for the rooms, the beds were the highlight! They were easily the most comfortable beds I have ever slept in, and my daughter loved them just as much. We both woke up feeling completely refreshed.

The Wellness Suite
The complimentary spa facilities are spectacular. We spent a very relaxing time enjoying the:
• Tranquil Pool Area & Jacuzzi
• Steam Room & Sauna
• Extra Touches: Fresh lemon water was always available, and high-quality robes, towels, and flip-flops were provided free of charge.

Dining
Breakfast was amazing with a fantastic selection of high-quality food. It was the perfect start to our day in the city.

Cons:

N/A

2026-03-07 • via Nuitee
T
Tomi • couple • fi
10
2026-03-06 • via Nuitee
S
Sienna • couple • gb
10
2026-03-04 • via Nuitee
F
Frankie • couple • gb
10
2026-02-23 • via Nuitee
S
Sandeep • couple • gb
10
Wonderful staff / attentive and helpful
Pros:

Modern
Smelt fresh everyday
Good food
Great staff

Cons:

Maybe more amenities in the room.

2026-02-12 • via Nuitee
C
Camilla • couple • dk
10
Pros:

Nice staff and great room.

2026-02-09 • via Nuitee