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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Hammam
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Wine/champagne
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Airport drop off
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Airport pick up
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Kids' pool
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Steam room
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Fitness/spa locker rooms
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Live music/performance
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in air-conditioned rooms with top-notch amenities like a coffee machine, flat-screen TV, and a private bathroom at The Westin London City.
Wellness and Leisure
Unwind at the indoor pool, hot tub, or fitness centre during your stay. Enjoy a relaxing time in the heart of London.
Convenience and Accessibility
Located near iconic landmarks and transportation hubs, The Westin London City offers easy access to must-see attractions and a 24-hour multilingual concierge service.
Experience the epitome of luxury and convenience at The Westin London City. Book your stay now for an unforgettable London getaway.
The pool is open from 08:00 to 20:00. Children can only use the swimming pool from 08:00 to 10:30, and from 14:00 to 16:30.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is needed) and costs GBP 55 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 12 years old and over stay for £50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
Lovely hotel in the heart of London
We only stayed 1 night so it wouldn't be fair to be overly critical. It's large hotel so was hard to get out bearings then it was time to leave
The staff were excellent and consistent across the different teams, concierge, restaurants, room service ...
The sauna wasn't hot and no one to come and check
Large room for family.
Staff are friendly.
Window size .
No enough options for tea
Room service food was not delightful.
Soundproofing was horrible.
Breakfast buffet choice was basic.
Staff were extremely accommodating and friendly. Everyone from front desk to housekeeping to the chef were very friendly and welcoming.
Nothing. It was excellent!
Very clean
Staff helpful and friendly
Family room was fantastic, spacious and beds comfy!
I am writing a review on Halyna who works part time at the restaurant in the hotel during breakfast. Halyna is a consummate professional looking after hotel guests to ann extremely high standard and going over and beyond her role and responsibilities. She always takes time to get yo know you and your preferences and remembers them for your next visit. She is prompt in her service and will always check in with you to ensure you have everything you need. It is always refreshing to see hotel staff making such a concerted effort to go above and beyond to ensure your stay is smooth without any hiccups. Thank you Halyna as always for your support and looking after me so well every time I visit the hotel.
I had a wonderful breakfast experience during my stay. Sho, Cristina, and Alejandro were all exceptionally friendly, professional, and attentive. Their warm welcome and amazing smiles immediately brightened my morning and made me feel valued as a guest. They were always happy to help and ensured everything ran smoothly throughout breakfast. Their positive attitude and excellent customer service made the experience truly memorable. Thank you to Sho, Cristina, and Alejandro for making my stay even more enjoyable.
I stay here for work 3-5x per year and always have a nice stay - modern hotel, with good amenities etc. this trip my kids were along. We inquired about a walking tour for them. Unfortunately, I was working and they needed an adult with them. The head concierge, Mouchi, generously offer to accompany them in the afternoon of the following day (his off day.). So grateful to him for proving this level of service - the kids had a great experience, seeing many impactful locations, and it was enabled by his generosity with his time. Thank you for going above and beyond!
I had breakfast at the Mosaic restaurant. Food and the service were good. Mehrigul, Yared, Cristina and Alejandro always had a smile on their faces.
Had an amazing lunch at the Mosaic restaurant. Enjoyed our spa bundle lunch and the fantastic service from Alejandro! He was very friendly, polite and professional. He was also very helpful with suggestions for the rest of our stay in London! As well as made my 1st anniversary with my girlfriend very memorable. His colleagues Yared, Mehrigul and Shok, also made our experience very welcoming and pleasant! Definitely would come back and recommend the Westin London! Thank you to the wonderful team!
We have had a great time staying in the hotel, customer service and care was great and staff had an attention for details.
Hotel is located in the great spot just in comfortable reach of all major attractions, we definitely appreciated that.
The breakfast was wonderful. Such a great selection. Cristina was our server and she was so helpful about offering suggestions on what to do. We can’t wait to see her again tomorrow morning!
During our stay at The Westin London City, we experienced extraordinary service from all staff. Staff are kind, warm, attentive and highly polite. Everything worked perfectly from check-in to check-out. Special recognition goes to Chyngyz Concierge. My husband left his prescription sun glasses in a taxi. Chyngyz went above and beyond to hunt down the taxi driver. At the time he got the glasses we had already left for our Baltic Sea Cruise. He made a special arrangement to deliver the glasses to the hotel at Gatwick Airport for our pick up before we go back to Canada. Highly appreciate what Chyngyz has done for us!!!
The hotel is fantastic and the location is as good as it gets. Dylan and the reception team provided excellent care ahead of check-in, while Yared, Alejandro, Christina and Mehrigul ensured each breakfast was a genuine pleasure. Simply an excellent experience all round.
We had a great time at the hotel. The family room worked very well for us. Pool, jacuzzi and saunas were very nice although kids are allowed only 8-10:30 and 14-16:30. Kids also got ‘passports’ to collect stamps across the hotel and then they were able to exchange it for a toy prize, which was very nice touch. We also got scooters and helmets for them which allowed us to explore are around the river. Last but not least, we enjoyed our breakfasts at Mosaic with great service from Alejandro, Yared, Cristina and Mehrigul. Make sure to try made to order omlets, we enjoyed ours very much :)
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