W Rome

Great hotel!! Top-level service in every department. The only name I remember is Camilla from the restaurant/lounge area. She was really friendly, welcoming, and open, which I believe is extremely important in hospitality. She definitely made the experience even better!

I'm currently staying here on vacation with my mom, who has mobility challenges and uses both a walker and a wheelchair. We truly appreciate that her accessible room is thoughtfully designed, with plenty of space for her to move around comfortably in her wheelchair.

The service throughout the hotel has been exceptional. Every staff member we've encountered has been warm, professional, and eager to help.

On our first night, we ordered room service, and the food exceeded our expectations. Everything was delicious, and the meatball appetizer was an absolute standout - definitely a must-try!

The hotel's location is also fantastic, making it easy to explore the surrounding area. Overall, we've had a wonderful experience and would gladly stay here again.

I’ve stayed at W Hotels all over the world, including Los Angeles, New York, Barcelona, and several other cities, and this was by far the worst experience I’ve ever had at a W.

I paid over €1,000 per night, so I expected a luxury experience. Unfortunately, that wasn’t what I received.

Every single night, we’d come back from dinner to find our room extremely hot. It felt like the A/C had been turned off or a window had been left open, but neither was the case. The first night, I called the front desk, and they agreed something was wrong and sent maintenance. They spent over 30 minutes working on the A/C in the ceiling after 1:00 AM. That is not how anyone wants to spend their vacation, especially at this price point.

The next day, the hotel moved us to another room. I appreciated the effort, but the exact same issue happened again. That night, I had to call the front desk once more, and maintenance spent nearly an hour trying to repair the A/C in the middle of the night.

As if that wasn’t enough, checkout was another frustrating experience. A staff member came to collect our luggage and took two of our suitcases. I told him to give me one minute because I was zipping up the last bag. He specifically told me, “Please don’t rush, take your time. I’ll wait right here.” I kid you not, less than two minutes later I opened the door and he was gone.

Because my taxi had arrived, I had to carry the remaining luggage downstairs myself. When I got to the lobby, the two suitcases he had already taken were nowhere to be found. I then had to spend additional time asking multiple employees where my luggage was and searching for it myself. At that point, I was completely fed up.

I explained everything to the front desk and expressed how disappointed I was. Their solution was to offer me 20,000 Marriott Bonvoy points. After spending well over €1,000 per night and dealing with multiple nights of A/C issues, maintenance working in my room after 1:00 AM, being moved to another room with the exact same problem, and then having my luggage misplaced during checkout, that gesture felt completely inadequate.

The most disappointing part is not just that there were problems. It’s that every day seemed to bring another issue, and instead of enjoying my vacation, I spent my time dealing with problems that should never happen at a luxury hotel.

I rarely leave negative reviews, but I feel obligated to warn others. If you’re deciding between luxury hotels in Rome, I would strongly recommend staying at The Rome EDITION instead. I stayed there just a few weeks earlier and had an excellent experience. The only reason I booked the W Rome this time was because the EDITION was sold out. Given how great my experiences have been at other W Hotels around the world, I expected the same standard here. Unfortunately, this property fell far short of that expectation.

I genuinely hope someone from senior management reaches out because this experience was unacceptable and fell well below the standards I associate with both the W brand and Marriott. As it stands today, I will never return to this property, and I cannot recommend it to anyone looking for a luxury stay in Rome.

We stayed at W Rome for four nights during our honeymoon, and it was an exceptional experience from start to finish. The hotel itself is absolutely beautiful, with a stunning interior design that blends modern luxury with the character and elegance of Rome. From the moment you walk in, the attention to detail is clear — including the incredible fragrance throughout the property, which creates such a memorable atmosphere.

The service truly set this hotel apart. Claudia at check-in was outstanding and immediately made us feel welcomed and valued. She was warm, professional, and thoughtful, helping make the beginning of our honeymoon feel special. The front lobby team was also exceptional throughout our stay — always friendly, attentive, and eager to help with recommendations, directions, and anything we needed.

The rooftop pool was a highlight, especially during the July heat. Having such a beautiful place to relax and cool off after exploring Rome was a huge benefit and made the stay even more enjoyable. The hotel’s central location was also perfect, allowing us to easily walk to many of Rome’s most iconic sights while still returning to a peaceful and luxurious retreat.

Overall, W Rome exceeded our expectations. Between the beautiful design, excellent location, incredible service, and thoughtful touches throughout the property, it was the perfect place to celebrate our honeymoon. We would happily return and highly recommend it to anyone visiting Rome.

What a beautiful hotel! I have only just checked in but blown away by the level of hospitality and professionalism. It is so centrally located and literally has all the great sights of Rome round the corner. There is an in house restaurant with really good food.
The team are so warm, knowledgeable and so happy to help!!!!
Super delighted and looking forward to an exciting few days in Rome!

Atendimento e simpatia dos funcionários, em especial recepção e restaurante

Beautiful, modern hotel with the boutique-y vibe that’s a hallmark of the W brand. Our room was large and including a double sink vanity and wonderful rain head shower with excellent water pressure and heat. The hotel also has a “wet deck” pool area consisting of a shallow pool for wading, comfortable lounger chairs and a full service bar with cocktails and bites. We spent an afternoon there and the service was excellent.
We had breakfast one morning in the indoor/outdoor restaurant and the offerings were plentiful including à la carte and buffet options. We also had drinks in the upscale W Lounge.
Our only issue was that we found ants in our room on the morning of the last day of our stay. We have no idea where they came from as we did not leave any food out in the room. We reported this issue and did receive some compensation but it was off-putting to have had this issue at a pricey hotel.

Location and the staff were amazing

Tudo! Hotel novo, próxido das principais atrações, quartos silenciosos e espaçosos, atendimento muito bom e limpeza impecável! Amamos tudo

Loved the ambience, the staff, especially girls at check in desks, the bedroom, the comfortable beds, the breakfast room and selection of food and value for money. The hotel was perfectly situated for walking to many wonderful places!

As a Marriott titanium member, I give this hotel an overall score of 4.5 stars
The strongest point is the lovely garden Restaurant
The decor in General is above average, but not very luxurious as it could be and should be

Another weak point :?The person that greeted us at the entrance, regardless of his function, should be in uniform and not in a T-shirt( see photo)

The staff was absolutely amazing — truly the reason we’ll be coming back! From Alissio and the entire front door team, to Lucca and the wonderful ladies at the front desk, everyone made us feel so welcome. The rooftop and restaurant staff were incredible, and the housekeeping team was the best we’ve experienced in a very long time. Special thanks to both Mateos upstairs, Alissio, Lorenzo, and Juliet at the delicious restaurant — the food was superb. We can’t wait to come back!

The staff was absolutely amazing — truly the reason we’ll be coming back! From Alissio and the entire front door team, to Lucca and the wonderful ladies at the front desk, everyone made us feel so welcome. The rooftop and restaurant staff were incredible, and the housekeeping team was the best we’ve experienced in a very long time. Special thanks to both Mateos upstairs, Alissio, Lorenzo, and Juliet at the delicious restaurant — the food was superb. We can’t wait to come back!