citizenM San Francisco Union Square

Hotels
CitizenM
9.2 (4600 reviews)
72 Ellis Street , San Francisco , us

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Clean and modern interior
Friendly and helpful staff
Great location
Cons:
Rooms can be small for multiple guests
Breakfast could be improved

Categories

Cleanliness
9.44
Reviews consistently mention cleanliness as a positive aspect.
Service
9.91
The staff has been described as exceptional and friendly in multiple reviews.
Location
9.95
Multiple reviews highlight the great location as a significant advantage.
Room Quality
8.4
Some reviews mention rooms are small and cramped, affecting the quality perception.
Amenities
8.93
Amenities are generally good, but some negative feedback was noted regarding breakfast.
Value for Money
9.39
Most reviews indicate that the hotel offers good value relative to its pricing.
Food and Beverage
7.94
Some dissatisfaction with breakfast options was expressed in a couple of reviews.
Overall Experience
9.61
Overall experiences were positive, with several reviewers mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:22

Property Description

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

9.2
Based on 4600 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 7.94
Overall Experience: 9.61
G
Gamboa couple us
9
2026-02-13 via Nuitee
_
_OLBE solo_traveller ch
8
Pros:

The check-in was a bit busy as many guests arrived at the same time. However, the staff stayed friendly and professional, which I really appreciated.

The room was clean and well maintained. The location is very central, and I always felt safe when going out to the city in the evening. The beds were very comfortable and I slept very well.

2026-02-12 via Nuitee
A
Amos solo_traveller il
10
2026-02-10 via Nuitee
J
Jordanna solo_traveller us
5
Pros:

Location was convenient. Decor and style is very modern. Hotel staff while checking in was exceptionally nice. Since you couldn't walk around the bed it was nice I could control the blinds with a switch.

Cons:

Insufficient noise isolation from outside, bring ear plugs. Bed was super super firm, which just isn't my preference. Between the noise outside and the firm bed I slept poorly.

Everything in the room is electronically controlled which is cool, but the ipad was already about dead throwing battery errors and the dock wouldn't charge it. I imagine I could have gone down to the lobby for an assist on that, but I was too tired to bother.

2026-02-08 via Nuitee
R
Rodrigo couple us
10
2026-02-08 via Nuitee
S
Sergio couple br
10
Altamente recomendado
Pros:

A localização é excelente e todos os funcionários foram muito atenciosos.

2026-01-31 via Nuitee
M
Milan solo_traveller ch
10
2026-01-29 via Nuitee
J
jwo93079 solo_traveller us
9
2026-01-28 via Nuitee
E
Eli solo_traveller il
7
2026-01-28 via Nuitee
M
MARINA couple es
9
Me gustó
Pros:

La ubicación, es moderno, instalaciones nuevas.
El personal es muy amable.

Cons:

Las habitaciones pequeñas, la ducha de plástico.

2026-01-27 via Nuitee
K
Karo couple ve
10
Cons:

Un poco pequeña la habitación

2026-01-27 via Nuitee
A
alissa couple us
10
Loved it ! Great staff
Pros:

Creative esthetic in the lounge and bar. Location

Cons:

Price

2026-01-26 via Nuitee
G
Gesbert solo_traveller ch
8
2026-01-26 via Nuitee
J
Jan solo_traveller cz
8
2026-01-26 via Nuitee
G
Guillaume solo_traveller ch
6
Low value for money... Avoid the breakfast.
Pros:

Rooms are clean, and bed of good quality. Quick self-service check-in and check-out process.

Cons:

Breakfast is industrial and tasteless, really not worth it. The hotel does not feel welcoming. It is simply practical, but for the same price, there are better options around.

2026-01-26 via Nuitee
E
eli solo_traveller il
9
2026-01-25 via Nuitee
N
Nicole couple us
9
2026-01-25 via Nuitee
A
Alejandro Cabrera Ortega couple mx
9
2026-01-24 via Nuitee
S
Selcuk Kalyoncu couple se
7
2026-01-23 via Nuitee
M
Marques couple br
10
2026-01-23 via Nuitee