citizenM San Francisco Union Square

Hotels
9 (4641 reviews)
72 Ellis Street , San Francisco , US
+1 415-801-6650

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Modern and clean design
Comfortable bed and social areas (bar/lobby)
Good value for money
Convenient for transit and attractions
Efficient check-in/out reported
Breakfast available and generally good
Cons:
Rooms are small/tiny and have limited storage
Some cleanliness issues reported (dust, makeup on hair dryer, drain smell, older towels)
Pillows considered firm/hard by some guests
Food/service can be slow at times
In-room amenities issues for some (fridge not working, TV pairing problems)
Breakfast can be repetitive

Categories

Cleanliness
8.2
Generally reported as clean and modern, but several guests noted issues (dust on surfaces, old make-up found on hair dryer, older towels, occasional drain smell in shower) that lowered this score slightly.
Service
9.8
Staff repeatedly described as friendly, helpful and considerate (multiple mentions of helpful front desk and bar staff, managers praised), strong positive sentiment for service.
Location
9.9
Consistently highlighted as excellent/very convenient — central, near transit and attractions; one of the strongest positives across reviews.
Room Quality
8
Rooms widely described as small/tiny and not traditional; functional and modern but limited space and some complaints about firm pillows and limited storage.
Amenities
8.6
Bar, lobby and social areas praised as attractive and useful; basic in-room amenities available (ice/hot water), though some guests reported a non-working in-room fridge and TV pairing issues.
Value for Money
9.6
Multiple comments call the hotel good value/cost-effective and satisfactory for short stays; overall sentiment strongly positive on price-to-quality.
Food and Beverage
8.6
Breakfast described as pretty good but somewhat repetitive; some complaints about slow food service timing for orders.
Overall Experience
9.3
Overall impressions are very positive: modern, clean-feeling, friendly staff and great location lead guests to recommend or rebook despite small room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

9
Based on 4641 reviews
Cleanliness: 8.2
Service: 9.8
Location: 9.9
Room Quality: 8
Amenities: 8.6
Value for Money: 9.6
Food and Beverage: 8.6
Overall Experience: 9.3
N
Nick • solo_traveller • sg
10
Pros:

Love the location. room could be bigger however am satisfied with it for a night stay.

2026-10-30 • via Nuitee
R
Rosalind • couple • us
9
Great location & value
Pros:

Clean and comfortable stay. Friendly staff with lively atmosphere. Convenient location.

Cons:

Bed was a bit too firm. Could use more wall shelves and hooks for clothes, etc.

2026-10-29 • via Nuitee
P
PAULO ARIDAN • couple • br
9
Bem localizado , prático e muito tecnológico
Pros:

As instalações são muito bem pensadas e práticas e rápidas

Cons:

Único comentário eh que o quarto poderia ser um pouco maior …… não comprometeu mas um pouco de espaço seria de muito valor

2026-10-28 • via Nuitee
R
Rose A • extended_group • us
9
Buen hotel
Pros:

Los gerentes y las personas que dan servicio tanto en la recepción como el bar fueron muy considerados y amables en el trato. El hotel es muy limpio, moderno, cómodo. Las habitaciones son pequeñas, pero tienen todo lo necesario. Está muy bien.

2026-10-26 • via Nuitee
H
Hanny • couple • nl
9
2026-10-25 • via Nuitee
T
Tatira • solo_traveller • br
10
Great hotel!
Pros:

Breakfast was pretty good, the staff was really friendly. Room was small but very good! I have no complains!

Cons:

The hotel is a great cost benefit value.

2026-10-23 • via Nuitee
U
UpstateMom • solo_traveller • us
9
Pros:

Good location for my events. Staff was helpful and lovely to interact with.

Cons:

The view out my wi dow was not so lovely, but I wasn't in the room that much.

2026-10-23 • via Nuitee
S
Sofia Anna • couple • gb
7
Perfectly fine but not as good as other CitizenMs
Pros:

The staff were incredibly kind and helpful and the room was decent with a good view. Location was central and convenient - I’d been a bit anxious about proximity to the TL but it was fine!

Cons:

The room wasn’t quite as clean as I’d expect from CitzenM eg another guest’s old make up (foundation) on the hair dryer, dust on surfaces like the windowsill, book shelf and desk and the towels were a bit old. There was also a drain smell coming from the shower which made the bathroom much less pleasant.

2026-10-22 • via Nuitee
K
Kristyn • solo_traveller • us
8
2026-10-21 • via Nuitee
K
Kurosawa • solo_traveller • jp
8
快適でした
Pros:

ロケーションが良い

Cons:

部屋がちょっと狭い

2026-10-21 • via Nuitee
D
Danielle • couple • us
8
2026-10-21 • via Nuitee
G
Grecia • couple • us
10
2026-10-19 • via Nuitee
N
Noa • solo_traveller • us
9
It’s fun in a great location. The Bar and the lobby are exquisite.
Pros:

Very sweet and helpful staff , Front Desk ladies Maria and another lady were so nice

Cons:

Not your traditional hotel room .The tiny room size is not for everyone….better for young and slim … and the pillows are hard, but very modern and clean.

2026-10-18 • via Nuitee
E
Emre • solo_traveller • tr
10
Pros:

Hersey harikaydi. Konumu mukemmel havalimanina giden bart treni dibinde, cable car hemeh yaninda buyuk avmlere ve bircok gezi duragina yakin mesafede

2026-10-13 • via Nuitee
E
Ewa • couple • pl
10
2026-10-09 • via Nuitee
G
Grégory • solo_traveller • ch
8
2026-09-18 • via Nuitee
E
Eduardo • couple • br
9
2026-09-16 • via Nuitee
J
Jakeim • couple • us
9
Great stay, I’d book again!
Pros:

No incidental holding fee, easy check out, and staff were nice.

Cons:

The food takes entirely too long to come out.

2026-09-16 • via Nuitee
L
Luiz Augusto • couple • br
10
2026-09-15 • via Nuitee
O
Oriana • couple • it
7
Pros:

La posizione dell’hotel è vicino a un quartiere poco piacevole.

Cons:

La colazione non è male , ma ripetitiva ..

2026-09-14 • via Nuitee