citizenM San Francisco Union Square

Hotels
9.2 (4848 reviews)
72 Ellis Street , San Francisco , US
+1 415-801-6650

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
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Review Highlights

Pros:
Clean and modern interior
Friendly and helpful staff
Great location
Cons:
Rooms can be small for multiple guests
Breakfast could be improved

Categories

Cleanliness
9.44
Reviews consistently mention cleanliness as a positive aspect.
Service
9.91
The staff has been described as exceptional and friendly in multiple reviews.
Location
9.95
Multiple reviews highlight the great location as a significant advantage.
Room Quality
8.4
Some reviews mention rooms are small and cramped, affecting the quality perception.
Amenities
8.93
Amenities are generally good, but some negative feedback was noted regarding breakfast.
Value for Money
9.39
Most reviews indicate that the hotel offers good value relative to its pricing.
Food and Beverage
7.94
Some dissatisfaction with breakfast options was expressed in a couple of reviews.
Overall Experience
9.61
Overall experiences were positive, with several reviewers mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:22

Property Description

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

9.2
Based on 4848 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 7.94
Overall Experience: 9.61
S
Sisi • solo_traveller • us
10
2026-09-12 • via Nuitee
B
Billingham • solo_traveller • gb
8
Simple and comfortable
Pros:

I booked this hotel for a place to decompress after Burning Man and chose it for it's familiarity (having stayed in the chain in Paris and NYC). The bed is big and comfortable. The rooms are basic, but you can get hot water and ice from the bar for your own drinks. The social area is comfortable and great for working in.

Cons:

The TV wouldn't share the QR code to pair with my devices (despite advertising that it could) and the drinks fridge in my room was not working. Although, I did not talk to anyone about either of these issues, so they may have been fixed if I had done.

2026-09-12 • via Nuitee
M
Marc_x14 • solo_traveller • ch
9
2026-09-12 • via Nuitee
E
Emma • solo_traveller • us
8
2026-09-11 • via Nuitee
W
Wang • solo_traveller • us
9
2026-09-10 • via Nuitee
M
Makkar • solo_traveller • gb
9
2026-09-09 • via Nuitee
A
Antonis Gregoriades • solo_traveller • cy
9
2026-09-06 • via Nuitee
S
STEPHANE • solo_traveller • fr
9
2026-09-05 • via Nuitee
E
Elise • couple • de
10
2026-09-01 • via Nuitee
A
Andrea Massimiliano • couple • it
8
Ottimo hotel funzionale
Pros:

Pulizia, posizione, colazione, efficienza

Cons:

Dimensione della camera, un po’ piccola

2026-09-01 • via Nuitee
R
Ronald • solo_traveller • nl
9
2026-08-29 • via Nuitee
A
Altyn • couple • us
10
2026-08-26 • via Nuitee
G
Genis • couple • es
9
Pros:

Ubicació excel.lent.

Cons:

Habitacions petites

2026-08-25 • via Nuitee
C
Claudia • couple • it
8
Pros:

Posizione, pulizia, struttura tenuta bene

Cons:

Nulla in particolare

2026-08-25 • via Nuitee
R
Raffiele • solo_traveller • us
10
2026-08-24 • via Nuitee
C
Christelle • couple • fr
9
2026-08-24 • via Nuitee
W
Wong • couple • pf
10
2026-08-24 • via Nuitee
M
Mina • solo_traveller • gr
10
2026-08-23 • via Nuitee
E
Elion • solo_traveller • al
10
Pros:

First time in SF being asked how was your stay;
Clean, modern, minimalist

2026-08-23 • via Nuitee
F
Fabio • couple • es
8
Moderno hotel en zona céntrica de San Francisco
Pros:

Lo que más me gustó fue el desayuno y la atención del personal. También la limpieza de las instalaciones es y la tecnología aplicada a todas las cosas (aunque le resta bastante de trato personal)

Cons:

Mal ha estado la cama, que aunque grande y con buen colchón, estaba encajada contra la pared en tres de los cuatro lados. Quién estaba del lado “encajado”, tenía que pasar sobre el otro para salir de la cama, ir al baño, etc. Las habitaciones muy pequeñas y no tienen bidet.

2026-08-21 • via Nuitee