Mercure Melbourne Doncaster

Hotels
•
Mercure
8.5 (1292 reviews)
6 Tower Street , Doncaster , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues in bathrooms
Inconsistent food quality
Small room sizes

Categories

Cleanliness
7.09
Issues were reported regarding cleanliness in the shower and bathroom amenities.
Service
10
Consistently positive feedback about customer service and helpful staff.
Location
9.06
Conveniently located near shopping centers, easy parking.
Room Quality
8.6
Most rooms were comfortable, though some noted they were small.
Amenities
8.05
Amenities were good but some inconsistencies (e.g., pool temperature, unrefilled supplies).
Value for Money
8.08
Mixed feelings on value given the high price versus experience.
Food and Beverage
8.04
Breakfast options were disappointing but other meals received praise.
Overall Experience
9.09
Generally positive experience with potential for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:17

Property Description

Luxurious Amenities
Mercure Melbourne Doncaster offers a range of luxurious amenities including a fitness centre, terrace, indoor pool, and a business centre. Guests can unwind and stay active during their stay.

Modern Comforts
Each unit at the hotel is equipped with modern comforts such as air conditioning, a flat-screen TV, and a safety deposit box. The rooms also feature a private bathroom with complimentary toiletries, ensuring a comfortable stay for all guests.

Convenient Location
Conveniently located in Doncaster, Mercure Melbourne is in close proximity to Chadstone Shopping Mall and Melbourne Museum. Whether for leisure or business, the hotel's location offers easy access to key attractions and amenities.

Book your stay at Mercure Melbourne Doncaster for a luxurious and comfortable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 1292 reviews
Cleanliness: 7.09
Service: 10
Location: 9.06
Room Quality: 8.6
Amenities: 8.05
Value for Money: 8.08
Food and Beverage: 8.04
Overall Experience: 9.09
S
Sarah • solo_traveller • au
10
2026-02-13 • via Nuitee
N
Natalie • extended_group • au
10
Comfortable
Pros:

Clean
Breakfast

Cons:

Too far from the city
Kettle didnt work
No room service
Staff not helpful

2026-02-12 • via Nuitee
K
Karl • couple • au
9
Great hotel in excellent location, attentive staff, good value.
Pros:

This is a great hotel to base yourself if you have friends or business near Doncaster. I use the pool, the eating and drink facilities.

Cons:

I would like the hotel rooms to provide mug sized cups for coffee and tea. The cups provided are far too small.

2026-02-12 • via Nuitee
L
Lynette • couple • au
8
2026-02-12 • via Nuitee
J
John • family_with_children • au
10
Pros:

Attention to detail

Cons:

Not applicable

2026-02-10 • via Nuitee
S
Shernice • family_with_children • au
10
Pros:

Everything was perfect stunning place beautiful staff

2026-02-10 • via Nuitee
H
Haider • family_with_children • au
10
Pros:

Comfy and friendly

2026-02-08 • via Nuitee
M
Michael • solo_traveller • au
8
2026-02-08 • via Nuitee
A
Andrew • family_with_children • au
10
Pros:

Great facilities, staff and room

Cons:

Parking was $25 per day and not specified before booking
Food prices in the hotel are excessive

2026-01-31 • via Nuitee
J
john • solo_traveller • bh
7
2026-01-31 • via Nuitee
M
Ma • couple • au
10
2026-01-31 • via Nuitee
J
Jasmeet • couple • au
9
2026-01-30 • via Nuitee
Y
yunhong • family_with_children • au
3
2026-01-28 • via Nuitee
N
Nicola • family_with_children • au
10
2026-01-27 • via Nuitee
I
Irvine • family_with_children • au
10
Pros:

Location, room, cleanliness, staff

Cons:

More selections at breakfast would have been nice.

2026-01-26 • via Nuitee
K
Kirk • couple • au
10
Where the relaxing scene with a great view
Pros:

Staff

Cons:

Not a lot

2026-01-26 • via Nuitee
P
Prider • family_with_children • au
8
Pros:

I loved the pool and gym , especially the pilates reformer. The bed was very comfortable and the room was very clean and quiet.. I would recommend the accommodation to others.

Cons:

We had no complaints.

2026-01-26 • via Nuitee
M
Michelle • couple • au
8
Generally happy
Pros:

Good location handy to everything

Cons:

I didnt like the loud music saturday night

2026-01-26 • via Nuitee
S
Simon • family_with_children • au
10
We had a fantastic family getaway in a very comfortable room with exceptional service with all amenities we required for
Pros:

Caters for all the family, clean tidy and the staff were exceptional, accommodating, and flexible

Cons:

N/a

2026-01-26 • via Nuitee
K
Kyla • family_with_children • au
9
Great for families
Pros:

Amazing location, buffet breakfast was delicious. Kids loved the pool. Room was very nice and clean

2026-01-26 • via Nuitee