Mercure Melbourne Doncaster

Hotels
•
Mercure
8.5 (1292 reviews)
6 Tower Street , Doncaster , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues in bathrooms
Inconsistent food quality
Small room sizes

Categories

Cleanliness
7.09
Issues were reported regarding cleanliness in the shower and bathroom amenities.
Service
10
Consistently positive feedback about customer service and helpful staff.
Location
9.06
Conveniently located near shopping centers, easy parking.
Room Quality
8.6
Most rooms were comfortable, though some noted they were small.
Amenities
8.05
Amenities were good but some inconsistencies (e.g., pool temperature, unrefilled supplies).
Value for Money
8.08
Mixed feelings on value given the high price versus experience.
Food and Beverage
8.04
Breakfast options were disappointing but other meals received praise.
Overall Experience
9.09
Generally positive experience with potential for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:17

Property Description

Luxurious Amenities
Mercure Melbourne Doncaster offers a range of luxurious amenities including a fitness centre, terrace, indoor pool, and a business centre. Guests can unwind and stay active during their stay.

Modern Comforts
Each unit at the hotel is equipped with modern comforts such as air conditioning, a flat-screen TV, and a safety deposit box. The rooms also feature a private bathroom with complimentary toiletries, ensuring a comfortable stay for all guests.

Convenient Location
Conveniently located in Doncaster, Mercure Melbourne is in close proximity to Chadstone Shopping Mall and Melbourne Museum. Whether for leisure or business, the hotel's location offers easy access to key attractions and amenities.

Book your stay at Mercure Melbourne Doncaster for a luxurious and comfortable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 1292 reviews
Cleanliness: 7.09
Service: 10
Location: 9.06
Room Quality: 8.6
Amenities: 8.05
Value for Money: 8.08
Food and Beverage: 8.04
Overall Experience: 9.09
Z
Z • couple • au
1
2026-03-07 • via Nuitee
M
Melinda • couple • au
10
2026-03-06 • via Nuitee
Y
Yit Chia • couple • my
5
Low value for high price
Pros:

Next to a mall

Cons:

No proper lobby entrance

2026-03-04 • via Nuitee
H
Hickson • family_with_children • au
9
Pros:

Great location

Cons:

Parking spot incurs extra charge..

2026-03-04 • via Nuitee
S
Sumit • family_with_children • au
10
2026-03-02 • via Nuitee
J
JIAN • couple • au
7
2026-03-01 • via Nuitee
J
jeremy • family_with_children • au
4
2026-03-01 • via Nuitee
L
LIAN • couple • au
8
2026-02-28 • via Nuitee
C
Charlotte Nangle • family_with_children • gb
10
Perfect place
Pros:

Truly saved by the incredible reception staff on a super late check-in and then sorting moving rooms the next morning when we stranded coming in from London for a wedding, thank you all so much!
Hotel itself is lovely, rooms have everything you need and are super comfy and clean, location great.

Cons:

Truly not one negative.

2026-02-28 • via Nuitee
M
Matt • solo_traveller • au
8
2026-02-25 • via Nuitee
A
Albert • solo_traveller • fr
8
2026-02-23 • via Nuitee
G
Greg • solo_traveller • au
8
Pros:

Location and clean

2026-02-22 • via Nuitee
S
Sarah • solo_traveller • au
10
2026-02-13 • via Nuitee
L
Lynette • couple • au
8
2026-02-12 • via Nuitee
N
Natalie • extended_group • au
10
Comfortable
Pros:

Clean
Breakfast

Cons:

Too far from the city
Kettle didnt work
No room service
Staff not helpful

2026-02-12 • via Nuitee
K
Karl • couple • au
9
Great hotel in excellent location, attentive staff, good value.
Pros:

This is a great hotel to base yourself if you have friends or business near Doncaster. I use the pool, the eating and drink facilities.

Cons:

I would like the hotel rooms to provide mug sized cups for coffee and tea. The cups provided are far too small.

2026-02-12 • via Nuitee
J
John • family_with_children • au
10
Pros:

Attention to detail

Cons:

Not applicable

2026-02-10 • via Nuitee
S
Shernice • family_with_children • au
10
Pros:

Everything was perfect stunning place beautiful staff

2026-02-10 • via Nuitee
H
Haider • family_with_children • au
10
Pros:

Comfy and friendly

2026-02-08 • via Nuitee
M
Michael • solo_traveller • au
8
2026-02-08 • via Nuitee