Mercure Melbourne Doncaster

Hotels
•
Mercure
8.5 (1454 reviews)
6 Tower Street , Doncaster , AU
+61 3 9843 8900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues in bathrooms
Inconsistent food quality
Small room sizes

Categories

Cleanliness
7.09
Issues were reported regarding cleanliness in the shower and bathroom amenities.
Service
10
Consistently positive feedback about customer service and helpful staff.
Location
9.06
Conveniently located near shopping centers, easy parking.
Room Quality
8.6
Most rooms were comfortable, though some noted they were small.
Amenities
8.05
Amenities were good but some inconsistencies (e.g., pool temperature, unrefilled supplies).
Value for Money
8.08
Mixed feelings on value given the high price versus experience.
Food and Beverage
8.04
Breakfast options were disappointing but other meals received praise.
Overall Experience
9.09
Generally positive experience with potential for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:17

Property Description

Luxurious Amenities
Mercure Melbourne Doncaster offers a range of luxurious amenities including a fitness centre, terrace, indoor pool, and a business centre. Guests can unwind and stay active during their stay.

Modern Comforts
Each unit at the hotel is equipped with modern comforts such as air conditioning, a flat-screen TV, and a safety deposit box. The rooms also feature a private bathroom with complimentary toiletries, ensuring a comfortable stay for all guests.

Convenient Location
Conveniently located in Doncaster, Mercure Melbourne is in close proximity to Chadstone Shopping Mall and Melbourne Museum. Whether for leisure or business, the hotel's location offers easy access to key attractions and amenities.

Book your stay at Mercure Melbourne Doncaster for a luxurious and comfortable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.5
Based on 1454 reviews
Cleanliness: 7.09
Service: 10
Location: 9.06
Room Quality: 8.6
Amenities: 8.05
Value for Money: 8.08
Food and Beverage: 8.04
Overall Experience: 9.09
A
Anne Fee • family_with_children • nl
10
Geweldig!
Pros:

Het bed was geweldig! En het personeel super vriendelijk, bij de vraag of we eerder konden inchecken werd het meteen gecheckt en tijdens onze korte wacht konden we heerlijk genieten van een drankje aan de bar

2026-10-17 • via Nuitee
E
Elisa • family_with_children • au
10
2026-10-17 • via Nuitee
K
Katrina • couple • au
8
2026-10-14 • via Nuitee
B
Blake • family_with_children • au
10
Pros:

Nice place

Cons:

Expensive onsite parking for the location

2026-10-13 • via Nuitee
M
Michelle. • solo_traveller • au
8
2026-10-11 • via Nuitee
R
Rebecca • couple • au
9
2026-10-11 • via Nuitee
H
HANHAN WANG • couple • cn
10
Pros:

位置较好。紧邻 Westfield 购物中心，吃饭购物方便， 步行几分钟即达；窗户是隔音玻璃，楼下主干道车流基本听不到。
硬件新、干净。房间现代化，跟国内四星级酒店差不多，基础配置一应俱全。
员工服务好。沟通顺畅，友善专业，乐于助人。

Cons:

房间内点餐点不上，9：30点餐的，确实有点晚，但还没到结束时间，但点的时候每次到付款界面后就提示失败。

2026-10-11 • via Nuitee
W
William • solo_traveller • au
8
2026-10-11 • via Nuitee
G
glipa • family_with_children • au
8
Satisfying
Pros:

Excellent in cleanliness

Cons:

The price

2026-10-11 • via Nuitee
J
Joe • solo_traveller • au
9
Pros:

Location is awesome. Always our go to when visiting Melbourne

Cons:

Nothing to sislike

2026-10-09 • via Nuitee
T
Tim • couple • au
9
Spacious room and very clean. Highly recommend.
Pros:

Our room was very clean and spacious.

Cons:

We found everything to be very good during our stay.

2026-10-08 • via Nuitee
N
Nasr • couple • au
10
2026-10-08 • via Nuitee
W
Wenhan • couple • au
9
2026-10-07 • via Nuitee
P
Pamela • family_with_children • au
10
Fantastic
Pros:

Cleanliness, restaurant and the customer service

Cons:

It was too easy to shop at Westfield

2026-10-07 • via Nuitee
千 • couple • au
9
2026-09-18 • via Nuitee
Y
Yang • solo_traveller • au
10
2026-09-18 • via Nuitee
V
Velia • couple • au
10
Very Clean Modern, comfy and relaxing.
Pros:

Location was in an excellent area, centrally within very close proximity to shopping.

Enjoyed our breakfast very very good with an abundance of choices.

2026-09-17 • via Nuitee
Y
Ye Ko • solo_traveller • au
9
Cons:

床和枕头太软了

2026-09-16 • via Nuitee
Y
Ye Ko • solo_traveller • au
10
Pros:

9

Cons:

床和枕头太软了

2026-09-16 • via Nuitee
M
Michelle • family_with_children • au
7
Pros:

Nice and clean

Cons:

It took 1 hour and 15 mins for room service and when it come it was lukewarm and it said the chips came with sauce and we didn’t get any sauce

2026-09-13 • via Nuitee