Best Western Premier Empire State Hotel

Hotels
Best Western Premier
9.2 (1737 reviews)
16 E 30th St , New York , us

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Inconsistent cleanliness
Overpriced breakfast
Room size inadequate

Categories

Cleanliness
8.46
Cleaning was inconsistent, with comments on rooms not being fully cleaned.
Service
9.93
Friendly and helpful staff were noted, although some lapses in service occurred.
Location
10
Repeatedly praised for being in a great location.
Room Quality
8.97
Some rooms described as small and with inadequate furnishings.
Amenities
8.92
Basic amenities offered, but issues with breakfast quality mentioned.
Value for Money
9.45
Generally viewed as a good value, but some guests felt certain aspects were overpriced.
Food and Beverage
7.91
Breakfast criticized for being overpriced and not well-rated.
Overall Experience
9.96
Positive experiences overall, but with notable cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:02

Property Description

Central Location
Located in the heart of NoMad district, Best Western Premier Empire State Hotel is a stone's throw away from iconic landmarks like Empire State Building, Macy's, and Flatiron Building.

Convenience at Its Best
With a 24-hour front desk and complimentary WiFi, we ensure that your needs are met promptly and efficiently during your stay.

Nearby Attractions
Explore the city with ease as popular attractions like Madison Square Garden, Grand Central Station, and Penn Station are just a short distance away.

Experience the best of New York City by booking your stay at Best Western Premier Empire State Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1737 reviews
Cleanliness: 8.46
Service: 9.93
Location: 10
Room Quality: 8.97
Amenities: 8.92
Value for Money: 9.45
Food and Beverage: 7.91
Overall Experience: 9.96
T
Thierry family_with_children fr
10
Pros:

Emplacement parfait, à proximité de tout, mais au calme.
Literie confortable
Possibilité de petit déjeuner sur place

Cons:

Rien

2026-04-11 via Nuitee
J
Jonathan family_with_children il
8
Nice stay in a great location
Pros:

Location and staff

Cons:

Room are kind of small but ok for the value

2026-04-11 via Nuitee
G
gennyciaramella family_with_children it
6
Pros:

POSIZIONE

Cons:

DIMENSIONI CAMERA

2026-04-10 via Nuitee
J
Jorge family_with_children ve
9
Pros:

Location, cleanness, the staff.

Cons:

The breakfast is quite limited and the lack of a business center/room.

2026-04-10 via Nuitee
J
Jose couple us
10
2026-04-09 via Nuitee
G
Gabija solo_traveller lt
10
Pros:

Amazing location, close to many attractions and a lively place to live, very clean, room gets cleaned everyday, big comfortable bed, nice staff.

2026-04-08 via Nuitee
M
maria letizia extended_group it
10
Indimenticabile
Pros:

L’accoglienza è la disponibilità

Cons:

Niente

2026-04-08 via Nuitee
D
Dariana Carolina solo_traveller co
10
Cercanía, servicio y comodidad
Pros:

Que estaba cerca a todo, el personal muy amable

Cons:

Pienso que para estaciones de frío deberían tener estación de café

2026-04-08 via Nuitee
M
maria letizia solo_traveller it
10
Indimenticabile
Pros:

L’accoglienza e la disponibilità della receptionist

2026-04-08 via Nuitee
A
Ana family_with_children es
8
Viaje familiar NY
Pros:

El alojamiento esta muy bien ubicado y el personal es muy amable.

Cons:

Se oía mucho al resto de huéspedes hablar. Por otro lado, después de una semana alojados 4 personas, les pedimos que nos guardasen las maletas y nos cobraron por ello. Nos pareció un gesto un poco feo

2026-04-05 via Nuitee
F
Florin solo_traveller ro
10
2026-04-05 via Nuitee
S
Sandeep solo_traveller us
7
2026-04-04 via Nuitee
Q
Quentin family_with_children fr
10
2026-04-04 via Nuitee
S
S family_with_children it
10
Fantastic stay!
Pros:

Great central location for sightseeing, close to both subway and bus and at a walking distance to many major sights. Huge room with many amenities including hot water right away and very good shower pressure, a hairdryer that works, comfy beds, and lots of plugs and places to put your stuff. I also felt safer knowing that the elevator won't go up without touching the keypad with your keycard. The staff was so so nice! Thank you! I will definitely come again.

Cons:

This is all minor since most of these issues would also be present in other hotels in the area. The main one for me was the noise, but it was partly not the hotel's fault (construction right in front of it and oh my god the police sirens at night). What the hotel could control a little better in my opinion is the noise from the cleaners who were shouting a lot in the morning (my room was directly in front of the door where they keep their things so it didn't help, but the other rooms were right next to the lifts so I think they would have been even noisier). Sometimes I also heard some drilling noises coming from this hotel too, but it didn't happen at night or very early in the morning.

The sink didn't close properly in my room, so it was impossible to wash my clothes like I planned. There is sadly no rooftop and no point where to see NYC from a higher standpoint unless you have a room with a nice view.

But like I said, these were all minor things in an otherwise fantastic stay!

2026-04-04 via Nuitee
A
Andrew family_with_children us
6
A great value, but don’t even consider more than two guests to a room.
Pros:

Rooms were barely big enough to fit two adults, let alone a family of 4. Was told I was given a double room, but if what I got was a double room, a single would basically be a closet. Beds were also violently firm.

Cons:

Value was decent given the great location, and the room was very clean. Staff was also very friendly and accommodating.

2026-04-03 via Nuitee
R
Rafael family_with_children br
9
Localização moderna na vizinhança coreana
Pros:

Bem localizado e seguro, facil acesso ao metrô, localização com diversas opções de restaurante, principalmente por estar nas ruas de comercios coreanas, localização moderna e movimentada, apesar da quantidade de obras ao redor.
Os amenities eram de boa qualidade, assim como a rouparia. Cafeteria disponível no quarto com opções de chas e cafés.
Excelente banheiro com boa ducha.
Cortina blackout funciona bem, janela de piso a teto com vista ampla.
Disponibiliza uma "cafeteria" com preço justo e muito util para uma necessidade rapida.

Cons:

Circulação do quarto ligeiramente estreita. Devido a quantidade de neve gerada pela nevasca fazia com que o acesso ficasse com um pouco de lama da neve derretida e nem sempre tinha um pano para absorver com mais eficácia e deixar o lobby menos sujo, mas nada que comprometesse.

2026-04-03 via Nuitee
C
Caroline family_with_children ca
3
Nous avons était malheureusement déçu.
Pros:

Lors de notre arrivé le jeune homme qui nous a servi était très gentil, patient et a su répondre à toutes nos questions avec un grand sourire. Ce type de service est grandement apprécié.

Cons:

En revanche, le prix que nous avons payé pour une chambre avec 2 lits double laisse à désirer en ce qui a trait à l'hygiène de la chambre. Cela nous a complétement déçu car nous nous attendions à avoir une chambre propre. Malheureusement, 3 détails nous ont déplu: 1) le plancher n'avait pas été nettoyer (j'ai marché nu pieds de mon lit à la toilette donc moins de 2 mètres et ils étaient noirs à cause du plancher non nettoyé), 2) nous avons trouvé une tâche de sang sécher sur les draps du lit double de mon mari, et pour terminer (la cerise sur le sundae) 3) le lit double sur lequel j'ai dormi avec mon bébé de 6 mois avait des cheveux et des poils qui semblaient être des poils pubiens (j'ai pris des photos). Mon bébé dormait à notre arrivé donc je l'ai couché directement. Ce n'ai que lorsque je me suis couchée à côté de lui que nous avons remarqué cela. Donc côté hygiène c'était extrêmement déplaisant surtout avec un bébé (heureusement que je le couche toujours sur sa doudou et non directement sur le lit. Lorsque je l'ai mentionné à la fille à la réception, elle m'a simplement dit ''je suis désolée!''. Décevant pourtant vu de loin tout semblait parfait.

Autres petit B molles, il n'y avait pas de petit frigo (pour garder le lait du bébé et (bien que je comprennes que c'était hors de leur contrôle), les gens des autres chambres claquaient les portes et on entendait.

2026-04-02 via Nuitee
M
Marine extended_group fr
10
2026-04-02 via Nuitee
R
Ruohan family_with_children us
9
2026-03-31 via Nuitee
A
Andaç extended_group tr
10
2026-03-30 via Nuitee