Hotel Indigo - Silverthorne by IHG

Hotels
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Hotel Indigo
8.8 (369 reviews)
375 Blue River Parkway , Silverthorne , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern style
Comfortable rooms
Cons:
Pool heater not working
Bar/restaurant closed early
Some service issues

Categories

Cleanliness
8.78
Overall clean experience mentioned in reviews.
Service
9.25
Friendly staff and excellent service noted throughout the reviews.
Location
9.29
Great location mentioned positively across multiple reviews.
Room Quality
8.74
Modern and spacious room attributes highlighted.
Amenities
8.27
Some amenities noted as closed or unavailable.
Value for Money
8.73
General satisfaction with value indicated, with minor complaints about deposits.
Food and Beverage
8.28
Mixed reviews on food quality, but some positive comments on lobby restaurant.
Overall Experience
9.05
A summary of generally positive feedback and high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:32

Property Description

Luxurious Amenities

Indigo - Silverthorne, an IHG Hotel, boasts a fitness centre, shared lounge, and a restaurant and bar, making it the perfect retreat in Silverthorne. With an indoor pool, ski pass sales point, and ski storage space, guests can enjoy a seamless skiing experience.

Comfortable Accommodations

All guest rooms are equipped with air conditioning and a wardrobe, ensuring a comfortable stay for every visitor. Additionally, room service and free WiFi throughout the property are available for added convenience.

Convenience at Your Fingertips

Start your day with an à la carte breakfast and later explore the popular skiing area with ease, thanks to ski equipment hire. Whether you need to catch up on work at the business centre or unwind at the snack bar, Indigo - Silverthorne has everything you need for a memorable stay.

Ready to experience luxury and convenience? Book your stay at Indigo - Silverthorne, an IHG Hotel, now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 369 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
C
Camille • couple • us
8
2026-01-31 • via Nuitee
J
Jiri • solo_traveller • us
1
Incorrect Charges and Zero Customer Support
Pros:

The room was okay, but you can find better deals in the area.

Cons:

The property charged my card with unexplained “local taxes” even though all taxes had already been paid through Booking.com and no further charges were due. Later, they failed to provide me with a proper invoice that would break down all the funds they received from me (Booking.com + these dubious “local taxes”). The staff couldn’t explain the charges. As I was constantly “greeted” with the response, “you shouldn’t have booked with a third party,” I felt the extra charge and the staff’s inability to help with anything may have been intentional in order to give my preferred booking site a bad reputation.

I have escalated these issues through Booking.com and IHG.

On top of all that pool access was the reason I booked this hotel in the first place, but the pool was not heated and therefore unusable. I don’t think customer service is in the vocabulary of this establishment.

2026-01-20 • via Nuitee
T
Tom • couple • us
9
Rooms were small, but comfortable and clean
Pros:

Breakfast was good, but the restaurant was dirty(crumbs all over the floor from the night before)

2026-01-19 • via Nuitee
P
Pascual • couple • us
10
2026-01-19 • via Nuitee
D
David • couple • us
10
2026-01-19 • via Nuitee
A
Ana • couple • cr
10
Pros:

Claro! Súper recomendado y el personal excelente

Cons:

Todo estuvo súper bien, la pasé muy bien con mi hija y es súper seguro

2026-01-15 • via Nuitee
E
Ebony • couple • us
8
Pros:

Super cute

Cons:

The comforter on the bed was awful I’m sorry. It kept me up all night crinkling every time I moved

2026-01-10 • via Nuitee
L
Lianna • couple • us
6
Disappointing
Pros:

The room was nice & big. A lot of potential.

Cons:

The pool was broken, which was the reason I chose this hotel. We were not made aware of that until we arrived at the pool in our swimsuits and found a note. I’ve tried to contact the hotel about this and they won’t respond. We were also overcharged with a second charge; unclear what it’s for as we did not charge anything to the room. The mini-fridge is not practical and doesn’t work well.

2026-01-08 • via Nuitee
E
Eira • family_with_children • us
9
Cons:

Hotel charges you a bunch of fees that are not reflected on what you pay through booking.com

2026-01-08 • via Nuitee
M
Michael • couple • us
9
2026-01-06 • via Nuitee
H
Henry • family_with_children • mx
1
Overcharged without explanation, poor cleanliness, and unacceptable customer service
Pros:

Like the direction and the room.

Cons:

My experience at Hotel Indigo was extremely disappointing and far below what I expected for the price paid.

Upon arrival, there was a dirty glass left outside our room door, which immediately gave a bad first impression and showed a lack of basic cleanliness and attention to detail.

More seriously, the hotel charged USD 200 more than the amount agreed upon on the Booking.com platform. Despite repeated requests, they failed to send the receipt by email as promised. I eventually had to go in person to the front desk to obtain it. Even then, the staff could not properly explain the extra USD 200 charged. They only attempted to justify USD 150 in additional taxes and fees, which makes no sense, as these were supposedly already included in the Booking.com price.

I sent emails, followed up in person at the reception, and yet no one was able to clearly explain the charges, nor did they respond to my emails afterward. There was no manager available with the authority or willingness to resolve the issue.

Customer service was extremely poor, unprofessional, and unhelpful. Unfortunately, Booking.com also did not assist in resolving the problem, which made the situation even more frustrating.

This hotel is absolutely not worth the price charged. I would never stay here again and do not recommend this hotel to anyone. Charging guests without clear explanation feels improper and unacceptable.

2026-01-05 • via Nuitee
L
Liebendorfer • couple • us
8
Pros:

Location conscience

Cons:

Heard people n the halls

2026-01-05 • via Nuitee
S
Scpeterson14 • solo_traveller • us
1
Never stay here
Pros:

Absolutely nothing. Over priced. Zero customer service.

Cons:

Staff was inexperienced and had no credibility.

2026-01-05 • via Nuitee
S
Stefania • couple • us
10
Pros:

The location, the room was designed in great taste, modern style, the bed was comfortable, check in was quick.

Cons:

N/a

2026-01-03 • via Nuitee
D
Derick • couple • us
7
2026-01-01 • via Nuitee
Y
Yamile • couple • us
8
2025-12-30 • via Nuitee
J
José Alcebíades • family_with_children • br
5
Pros:

Instalação nova

Cons:

Serviço pessimo

2025-12-30 • via Nuitee
S
Santana • family_with_children • us
10
Pros:

Friendly staff, great restaurant in the lobby, great location

2025-12-27 • via Nuitee
H
Heather • extended_group • us
3
Cons:

Two tings that were really subpar--

1) Kucu restaurant-- no coffee and Acai bowl had no acai-- just yogurt and granola
2) Payment-- cc on file didn't go through-- I was called on Christmas eve to settle up.

2025-12-24 • via Nuitee
• extended_group • us
10
2025-12-14 • via Nuitee