Gilmore Tower Suites By SMS Hospitality

Hotels
6.7 (160 reviews)
2 Gilmore Avenue , Quezon City , ph

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Cons:
Cockroach infestation
Strong odor
Old, unclean beddings
Traumatic experience

Categories

Cleanliness
3.78
The review mentions a cockroach infestation and old, unclean beddings, indicating severe cleanliness issues.
Service
8.75
The service related to refunding was initiated, suggesting a moderate level of responsiveness.
Location
8.79
The review does not highlight any positive or negative aspects regarding the location.
Room Quality
4.74
Room quality is implied to be low due to unclean beddings and the presence of cockroaches.
Amenities
7.77
The review implies lack of decent amenities with an unusable, old kitchen sponge.
Value for Money
5.73
The presence of severe issues makes the value for money questionable.
Food and Beverage
8.28
No specific mentions of food and beverage, but implied presence due to kitchen context.
Overall Experience
5.75
The overall experience was severely impacted by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Luxurious Accommodation
Gilmore Tower Suites By SMS Hospitality, located in Quezon City, offers a 3-star hotel experience just 2.9 km from Smart Araneta Coliseum. The hotel boasts an outdoor pool, fitness center, and garden, ensuring a relaxing stay for guests.

Modern Amenities
Each guest room is equipped with air conditioning, a kitchenette, and a flat-screen TV with satellite channels. The hotel also provides free WiFi, room service, and a 24-hour front desk for ultimate convenience.

Convenient Location
Situated just 4.9 km from Shangri-La Plaza, with SM Megamall and Malacanang Palace nearby, Gilmore Tower Suites is the perfect choice for both leisure and business travelers. Book now for a memorable stay in Quezon City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.7
Based on 160 reviews
Cleanliness: 3.78
Service: 8.75
Location: 8.79
Room Quality: 4.74
Amenities: 7.77
Value for Money: 5.73
Food and Beverage: 8.28
Overall Experience: 5.75
M
Marichel extended_group ph
7
Overall we had a very relaxing and pleasant stay. Thank you
Pros:

Very clean unit & the staff are nice. Perfect location very accessible to where we were going. Near Robinsons Mall and LRT Stn. The view is nice since its a corner unit.

Cons:

One of the beds are not comfortable to sleep in. The induction cooker is broken. No water heater. They took the chairs for repairs during our stay. Haha but its ok.

2026-01-06 via Nuitee
D
Danica Vivian family_with_children jp
1
We did not stay due to a cockroach infestation, strong odor, and old, unclean beddings. We’re waiting for REFUND.
Pros:

NOTHING. That is why we did not stay there and had to book a hotel instead.

Cons:

As we opened the door, there was a strong, unpleasant smell, and cockroaches immediately greeted us. They were on the sofa, walls, kitchen drawers, bathrooms, bedrooms, everywhere. MY DAUGHTERS CRIED when they saw how many cockroaches there were. It was a very traumatic experience for them.

The beddings were unclean and old. The kitchen sponge left on the sink was extremely old, broken, and clearly unusable. No one would dare to use it.

I contacted the property’s point of contact and was advised to report the issue so that we could request a refund. I sincerely hope a refund will be granted, and that the property will not be rented out again unless these serious issues are fully addressed and fixed.

2025-12-28 via Nuitee
P
Park family_with_children ph
4
2025-07-27 via Nuitee
J
Jaylen family_with_children ph
9
2025-07-21 via Nuitee
M
MYRNA family
2
Pros:

Really bad. The worse place i have ever stay. Looks like linen was not replaced. Room smell sooo bad. Was not able to sleep at all. Open the microwave and cocroaches inside and all over the bedroom even on my pillow . Thats why i was not able to
Sleep

2025-02-15 via Nuitee
R
Randy
6
Pros:

a little outdated but nice location. expect no answer for any issues after 6 pm

2024-12-26 via Nuitee
R
Racquel group ph
10
Exceptional
2024-12-11 via Nuitee
A
Anthony group ph
5
Could do a better to have clean bed sheets
Pros:

Location was okey

Cons:

Bedsheets were dirty

2024-11-27 via Nuitee
M
Mtre review category business travellers ph
4
Disappointing
Pros:

The location.

Cons:

The facilities are not complete. There are no towel and soap/shampoo racks. There are no mirrors in the bathrooms upstairs. It's quite inconvenient since we had to hang the towels on the back of the chairs. The bathroom smells.

Also, the staff did not pick up my calls when it was time to check out, and to give back our security deposit. We had a flight to catch that morning. While I know that it was a Sunday, the service that should be provided should be 24/7 in this kind of business.

2024-10-21 via Nuitee
C
Clarice family with young children ph
9
Superb
2024-09-16 via Nuitee
L
Lussel family with young children ca
7
Good
2024-09-10 via Nuitee
G
Glofel family with young children us
4
Disappointing
2024-08-15 via Nuitee
R
Racquel group ph
10
Exceptional
2024-07-29 via Nuitee
G
Gemma solo traveller ph
3
Poor
2024-07-04 via Nuitee
J
Jillll23 review category business travellers ph
8
Very good
2024-06-27 via Nuitee
J
jocelyn
4
Disappointing venue
Pros:

There were tine cockroaches in the bathroom and kitchen and a fly. The toilet leaks downstairs when someone is using the upper bathroom. The furnitures needs re upholstering. The beddings needs extra care likewise with the towels. The staff was friendly and helpful

2024-06-06 via Nuitee
G
Gil family with young children us
6
Good front desk staff Grace & Jane attending to our needs.
Pros:

They don’t have breakfast. Location is good 👍

Cons:

Clean room /unit with no cockroaches 🪳 🪳🪳

2024-03-11 via Nuitee
R
Rene family with young children us
8
Very good
Pros:

The location, located close enough to main shopping centers. The unit was cute and cozy. The pool was perfect.

Cons:

It was clean but few pest issues.

2024-02-11 via Nuitee
R
Rachel family with young children au
7
Good
2024-02-10 via Nuitee
P
Pam family with young children ph
9
Superb
2024-01-29 via Nuitee