Residence Inn by Marriott Jacksonville Downtown

Hotels
•
Residence Inn
9 (403 reviews)
357 Oak Street , Jacksonville , US
+1 904-580-5455

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Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and helpful staff
Spacious rooms
Cons:
Limited parking
Additional fees

Categories

Cleanliness
9.25
Multiple reviews mention the hotel being clean and well maintained.
Service
9.25
Consistently positive comments on the friendly and helpful staff.
Location
9.25
Close to event venues and restaurants, which was appreciated.
Room Quality
9.25
Spacious and comfortable suites were highlighted positively.
Amenities
8.75
Good amenities but some concerns regarding parking.
Value for Money
8.25
Guests noted added fees which impacted perceived value.
Food and Beverage
8.75
Breakfast praised, although one review mentioned it could be better.
Overall Experience
9.25
Overall, guests were very satisfied and mentioned they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:54

Property Description

Luxurious Accommodation in Jacksonville Downtown

Outdoor Pool and Fitness Centre: Enjoy a refreshing dip in our outdoor pool or keep up with your fitness routine in our well-equipped fitness centre.

Concierge Service and Sun Terrace: Let our concierge assist you in making the most of your stay, and unwind on our sun terrace while soaking up the Jacksonville sun.

Comfortable Rooms with Modern Amenities: Relax in our air-conditioned rooms featuring flat-screen TVs, kitchens, and private bathrooms with free toiletries. Wake up to a delicious buffet or American breakfast daily.

Experience the best of Jacksonville at Residence Inn by Marriott. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Location

Guest Reviews

9
Based on 403 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
K
Kendra • couple • us
7
Overall the stay was good no major complaints/issues.
Pros:

The location of the property was great and in a well lit area. The staffing was friendly and helpful. The hotel cleanliness was great! Great breakfast as well!

Cons:

Parking wasn’t the best, but manageable. The TV in the room didn’t work the duration of the stay, even after reporting it to the front desk, the issue was never resolved.

2026-09-12 • via Nuitee
T
Teir • extended_group • us
10
2026-09-06 • via Nuitee
I
Ingrid • family_with_children • us
1
This hotel contacted me a few hours before we were supposed to check in to tell me they were relocating us to another ho
Pros:

Nothing - they relocated us to another hotel and the new hotel was awful!

2026-09-02 • via Nuitee
C
Creonna • solo_traveller • us
10
2026-08-22 • via Nuitee
G
Gwen • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Michelle • family_with_children • us
10
My family and I enjoyed our stay. It was convenient, clean and very comfortable.
2026-08-10 • via Nuitee
D
Dorthe • family_with_children • dk
8
Rigtig fin hotellejlighed
Pros:

Det lå fint - var ret nyt - vi havde en lejlighed, hvor der var køkken og stue i et og soveværelse med 2 trekvartsenge - fint badeværelse.

Cons:

ikke noget relevant

2026-08-04 • via Nuitee
K
kendellbrink • Family • Hilton Head, South Carolina
10
Good location -Great service
Pros:

Chose this Residence Inn for its location-near Whole Foods and I-95 with easy access, and ability to do light meal prep. Needed two queens so our 3-year-old grandson had his own bed. 1bedroom with 2 queens has full refrigerator, cook top, dishwasher, and needed kitchen utensils. Nice pool, unheated, but comfortable during the summer months. Adequate exercise room. Rooms are clean and the beds comfy. Parking is $12/day with few covered spots. Helpful and friendly staff breakfast was very good…who doesn’t like the waffles?!

2026-07-23 • via Tripadvisor
J
James • family_with_children • us
9
Pros:

The location

Cons:

The cost

2026-06-22 • via Nuitee
P
Patrick • solo_traveller • us
10
Pros:

Very nice location, up and coming area. Big apartment with everything you need for extended stays.

2026-06-22 • via Nuitee
M
Molly • family_with_children • us
10
Excellent staff members and exceptionally clean
Pros:

We stopped here for an overnight stay while visiting family. From the moment I walked in, I was greeted with a smile and knew it was the perfect place to have booked. Checkin was a breeze and our room was exceptionally clean. I couldn't have asked for a better place to rest after a long day of travel.

2026-06-21 • via Nuitee
G
Gwen • solo_traveller • us
10
Pros:

Everything. It was great and staff was very friendly and professional. We enjoyed it. We will be coming back for sure.

2026-06-20 • via Nuitee
H
Hillary • solo_traveller • us
9
Pros:

Very clean

Cons:

Nothing

2026-06-05 • via Nuitee
R
Regina • extended_group • us
10
Pros:

Very nice clean comfortable hotel. The staff was friendly and professional. Also amenities were great. I recommend Residence Inn.

2026-06-01 • via Nuitee
D
Diego Martin • solo_traveller • ar
9
2026-04-02 • via Nuitee
M
michellemZ5204YV • Business
10
Employee Recginition
Pros:

I wantwd to share that upon checking in amd struggling with luggage and a dog. I came across an employee to come Dana who rwally sticks out. And I wantsd to reach out. Dana was a plesure and offered that extra hands that I didnt have. And help me all the way to the room. Later that evening the TV wouldn't work. Again to opening the door there was Dana to help out. She came in and gor the TV working. Once again while i was taken the dog out I bumped into Dana and she confirmed the about the TV and if I needed anything else. It ia such a pleasure to have ao.eone truly care and not just be a job to her. It seemed to come natural.

2026-03-15 • via Tripadvisor
E
Erica • family_with_children • us
10
2026-03-12 • via Nuitee
M
Massimiliano • extended_group • us
10
2026-02-12 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Very clean and friendly

Cons:

I booked a 2 bed room and when I got there I was told they were sold out

2026-02-08 • via Nuitee
A
Aisha • couple • us
10
Pros:

This will most definitely be our place to stay when coming to Jacksonville everything was perfect

2026-01-19 • via Nuitee