MainStay Suites Oak Brook Terrace-Chicago

We did not have the housekeeping staff clean our room and provide us with clean linens for our entire stay. We needed to ask for towels and the emptying of our waste baskets.

Unfortunately, I did not feel safe during my visit. There were a lot of issues definitely loitering near the entrances and appears to be inadequate security. It’s very strange considering the area is very nice ( Oak Brook) .The hotel is pretty much vacant, and It is under construction, the loitering was not construction workers. Shortly, after checking in, I encountered an individual in the stairwell who had an open suitcase filled with items that still had store tags on them. The person made several trips from his car to the entrance & did NOT have a room key - waited for me before entering, he mentioned that he knew I just checked in & asked about the floor I stayed on. As A solo traveler, I packed up & LEFT the property. I did not go to the front desk, I chose safety first and left the hotel and stayed elsewhere. This encounter was not good. I notified the property when I returned home, I requested a refund- I was told sorry not our policy & because I didn’t report it to the front desk. Again safety first. Don’t stay here.

Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.

Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.

My husband and kids were in town attending a funeral. The good reviews were NOT accurate. The ONLY good thing about this hotel was the sweet and helpful lady at the front counter who tried to help my husband and kids find a halfway decent room. Unfortunately, she was not successful. The room was dark and dingy. It was WAY too small to cram two queen beds in. The bathroom did not look like it was cleaned. The shower was stained. There were pubic hairs in the shower door track. The AC didn’t regulate at a comfortable temperature. It kept turning off. The tv would lose connection. The beds did not seem to have clean sheets. There were many strands of hair in one of the beds!! My husband and kids were so tired from traveling all day and did not want to sleep there. My daughter cried because she wanted to leave. They put towels on the pillows because they didn’t trust the cleanliness of the sheets, especially after seeing the hairs. They were all up before 6 am, and couldn’t wait to get out of there. I felt helpless because it was a non refundable room. It was NOT worth $180.

We chose this hotel due to the proximity to Rush for a medical appointment.
Pros:
Location (near many restaurants and shops)
Parking

Cons:
Poor customer service
Once housekeeping staff leaves, you can’t get sheets or any other items besides towels

The room was clean and comfortable. It looked liked it was newly renovated. Staff was great, breakfast was "real" not that cheap stuff at other hotels. The only reason it got a 4 was because the internet was horrible and i needed it for work so I had to tether to my cell phone and the lighting was aweful in the room. One small lamp on tje counter and one small arm like lamp on the night stand. It was pretty depressing. It wouldnt have been so bad for one night, but definitely not more.

Friendly service

Stay was excellent!

Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with "oh well" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.

The room itself is nice but there was mold in my bathroom. There is no vent which is the cause to the issue probably. We had to move all of our stuff after we unpacked.

Everyting was great

Overall very comfortable

Nice all the way around it was out of my way but worth it. I went to otjhee hotels but i left out once i saw the room or smelled it. So i look up this hotel i would go out my way againn

This property is currently being updated. If you don't mind a little dust in the common areas, this is a great place. We spent 3 nights here and would definitely stay again.

Need to improve their cleanliness.

Very poor experience, I understand the low price but come on, our sheets were all broken, bathroom with stains all over and in 6 days we stay not once they change our towels we had to go down to get them cause even when I told the manager he didn't do crap and to top it all their front desk guys that are management have the worst attitude.The pool is non serviceable and don't have a main entrance plus the free breakfast you have to get it at their sister hotel.

Under construction

Clean, professional

It was good in general, but I could find a lot of hair on the shower, sink and even on the toilet, it is very disgusting to remove the hair from someone else with your hands…. It is a must that the bathroom is cleaned impeccable…