Ace Hotel Brooklyn

Hotels
9.4 (2352 reviews)
252 Schermerhorn Street , Brooklyn , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds and rooms
Cons:
Noise issues
Cleanliness concerns
High prices

Categories

Cleanliness
8.7
Cleanliness was mentioned as an issue by multiple guests citing dirty rooms.
Service
9.7
Many reviews note attentive staff and positive interactions.
Location
10
Repeatedly highlighted as a strong advantage in reviews.
Room Quality
8.7
Some guests reported issues with noise and comfort in the rooms.
Amenities
9.2
Some amenities were missing, but guests enjoyed the bar and restaurant.
Value for Money
9.2
Guests felt some prices were excessive for the quality received.
Food and Beverage
9.7
Positive feedback on food quality and dining experiences.
Overall Experience
10
Overall a very positive sentiment with a few mentions of dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:09

Property Description

Luxurious Amenities
Ace Hotel Brooklyn offers a range of luxurious amenities including a fitness centre, garden, and a restaurant and bar, ensuring a comfortable and enjoyable stay for all guests.

Convenience at Your Fingertips
With free WiFi, room service, and a 24-hour front desk, guests can enjoy convenience and seamless service throughout their stay at this 4-star hotel in Brooklyn.

Prime Location
Situated less than 1 km from Barclays Center, Ace Hotel Brooklyn provides easy access to popular landmarks such as the National September 11 Memorial & Museum and Brooklyn Bridge, making it the perfect choice for travelers looking to explore the city. Book your stay now for an unforgettable experience!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 2352 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.7
Overall Experience: 10
F
Fiona ann • couple • es
10
Pros:

The location, the cool
Vibe in the reception the excellent staff. The Bar, Bagel place in the lobby area. Our room was amazing. Wow what a view. ! We particularly would like to give a shout out to Mo and He et at the lobby bar they went above and beyond to make us welcome. Will stay again for sure!

Cons:

Everything was amazing.

2026-02-11 • via Nuitee
R
Ran • couple • il
9
2026-02-11 • via Nuitee
T
Teri • solo_traveller • us
7
2026-02-11 • via Nuitee
D
David • solo_traveller • gb
10
Cool “Hoxton”-style boutique hotel in downtown Brooklyn
Pros:

Exceptional property - such a cool vibe and style with plenty of food options.

2026-02-10 • via Nuitee
J
jacques • family_with_children • fr
7
Séjour agréable.
Pros:

L'esprit de l'hotel.

Cons:

Un peu plus de service.

2026-02-09 • via Nuitee
M
Margherita • family_with_children • us
10
2026-01-31 • via Nuitee
H
Hueseyin • solo_traveller • de
10
2026-01-29 • via Nuitee
E
Estelle • family_with_children • ca
6
Le prix de la chambre est élevé par rapport aux réels services de l’hôtel, malgré une bonne localisation et des lits con
Pros:

L’intérieur est bien décoré, les lits confortables, emplacement proche des stations de métro.

Cons:

Un côté assez impersonnel, le personnel n’est pas vraiment très disponible ni à l’écoute… l’ambiance manque de chaleur pour accueillir une famille avec enfant. Dans la douche, pas de possibilité d’avoir une poire de douche amovible, seulement un pommeau de douche accroché très haut sur le mur…

2026-01-29 • via Nuitee
G
Gabrielle • solo_traveller • us
8
Ace design. Great location. Property is a bit worn, but still very comfortable.
Pros:

Bed was comfy. Design is top notch. Nice selection of minibar snacks although I did not partake. Nice bathrobes if a little small.

Cons:

Shower took quite a long time to heat up. Found an old soap wrapper on floor. Sink drain was pretty chipped and stopper came off a couple times. Lobby food was kind of bland.

2026-01-28 • via Nuitee
S
Sam • couple • us
8
2026-01-28 • via Nuitee
J
Jake • solo_traveller • us
10
2026-01-27 • via Nuitee
R
Rasime • couple • tr
9
2026-01-25 • via Nuitee
R
Raiki • couple • jp
10
よかったです
Pros:

ケトルが部屋にあった
年越しの花火が見えた

Cons:

特になし

2026-01-25 • via Nuitee
S
Sandra • solo_traveller • us
8
2026-01-24 • via Nuitee
E
Evangelina • couple • gb
10
Ideal location for NY trip, away from city noise
Pros:

We loved the decor, the feel of the hotel, the facilities and the staff were so kind and helpful. Room amenities were brilliant, such high quality toiletries and towels. Beds very comfy and no noise from neighbouring rooms. Well stocked minibar with quirky uncommon items/brands. So close to subway stops on different lines and a 20-30 minute walk to Brooklyn Heights promenade. Stores close by if needed, and the Lele's Roman restaurant on site was divine 😍 we were sad to end our trip!

Cons:

Fire alarm was activated by another guest (no fault of the property itself) but was appropriately & professionally handled by staff.

2026-01-24 • via Nuitee
L
Lou • solo_traveller • kr
7
Pros:

很有风格的酒店 离地铁站也很近

Cons:

暖气声音实在太大了

2026-01-24 • via Nuitee
T
Tamara • couple • us
7
2026-01-24 • via Nuitee
K
Kuniko • couple • jp
10
初めてでもリラックスしてゆったり過ごすことが出来た心地良い時間
Pros:

ロケーションがよく、
スタッフも親しみやすいが丁寧親切で、
初めての滞在だったが久しぶりに訪れた実家のような心地よさがあった

Cons:

室内側にも小さくても良いのでミラーがあると良かった
エアコンは調整できたがなんだか寒さがあった(寒い日でしたが)

2026-01-23 • via Nuitee
L
Laurie • extended_group • us
8
Quiet and convenient
Pros:

Super quiet. Price reasonable for nyc. Subway very convenient. Climate control excellent.

Cons:

Lobby filled with hipsters, not my scene but easy to just walk by. Sink didn’t drain well, bathroom fan didn’t turn off.

2026-01-23 • via Nuitee
T
Teri • solo_traveller • us
8
I am happy I gave it a try, its a good option in Brooklyn away from Williamsburg.
Pros:

I moved from Brooklyn last May to Italy. I wanted to stay near my old neighborhood and he close to my office, the trains are right there, and why I chose this spot vs. staying in the city. Even better its close to my favorite taco place Jefe Taco’s at City Point!

Cons:

housekeeping staff, never replenished my coffee when I needed my room refreshed, the bathroom floor never looked like it was mopped. the room overall looked old already and I know this hotel just opened a few years ago.

2026-01-23 • via Nuitee