Caroline Serviced Apartments Richmond

Hotels
10 (1011 reviews)
251 Swan Street , Melbourne , au

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with bed linen
Low shower pressure

Categories

Cleanliness
10
Generally positive reviews about cleanliness, but some issues with bed linen and air-conditioning.
Service
10
Staff were courteous and helpful in resolving issues promptly.
Location
10
Multiple reviews highlight great locations, close to city and amenities.
Room Quality
10
Varied sentiments on room sizes and amenities; some issues with room expectations.
Amenities
10
Well-equipped kitchens and good facilities mentioned; however, some complaints.
Value for Money
10
Most reviews suggest good value in relation to location and quality.
Food and Beverage
10
No specific mentions; standard quality for this hotel tier.
Overall Experience
10
Overall positive experiences shared with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:12

Property Description

Luxurious Accommodation with Modern Amenities

Convenient Location for Exploring Melbourne

Personalized Service and Additional Excursions Available

Experience the epitome of comfort and style at Caroline Serviced Apartments Richmond. Each unit is equipped with top-notch amenities including air conditioning, flat-screen TV, and a dishwasher. Enjoy the convenience of a lift, free WiFi, and the option for private parking. With a prime location near popular attractions like the Melbourne Cricket Ground and National Gallery of Victoria, our apartments offer the perfect base for exploring the city. Enhance your stay with personalized service and nearby sightseeing tours. Don't miss the chance to indulge in luxury and convenience - book your stay now at Caroline Serviced Apartments Richmond.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

10
Based on 1011 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
J
James • solo_traveller • au
8
Overall good, would consider staying again.
Pros:

Comfortable bed, great late check in, convenient location, clean.

Cons:

Wifi is very slow, unable to stream anything. Not that they can assist this, but mobile reception is also poor so not even really able to use my phone data. Thankfully not around much during the day so easy to deal with. Also having a shared aircon with the other apartment is a bit silly, arrived and the room was 30 degrees and could not put it on cool because the other room has control. Seems a bit silly, and to not have a fan because the fan setting on the controls felt like no air was moving. Poor airflow through the window because they do not open that far as well. Made for some tricky night sleeps.

2026-03-13 • via Nuitee
P
Pip • couple • nz
9
Great apartment, thoroughly enjoyed our stay - will be back!
Pros:

Comfortable, quiet and clean. Everything was as advertised. Great value for money and in a great area of Richmond. Trams handy, walking distance to everything.

Cons:

Minor amenities supplied - didnt get the opportunity to replenish.

2026-03-11 • via Nuitee
M
Maddy • extended_group • au
10
Exceptional stay
Pros:

Very easy to catch public transport and was close to a local supermarket and restaurants.

Cons:

The bed linen could have been better for example a doona cover instead of a sheet over the top of the doona and a fitted sheet not a flat sheet tucked in as I was finding I was remaking the bed everyday.
Our outdoor area also smelt of cigarettes.

2026-03-10 • via Nuitee
M
Michaela • couple • au
8
Pros:

The apartment was in such a great location with many restaurants, pubs and bars nearby as well as being close to public transport.
The apartment was a great size with lovely facilities! Would definitely stay here again!!

Cons:

The only feedback would be the bed linen, without fitted bed sheets, the mattress was exposed and slightly uncomfortable as well as the duvet not being in an enclosed cover. There were also large marks on walls throughout the apartment which could have been cleaned/removed.

2026-03-10 • via Nuitee
H
Halee • couple • au
9
2026-03-10 • via Nuitee
K
KARYL • extended_group • au
8
2026-03-07 • via Nuitee
P
Priyanka • family_with_children • au
10
Pros:

Cleanliness and modern facilities
Love that it comes with a balcony and undercover area
It came with a stove, cutlery and dinnerware/glassware and fridge
Also had plenty of wardrobe space to hang clothes

Cons:

A bit pricier than I'd like

2026-03-03 • via Nuitee
H
Hlipala • couple • au
10
2026-03-02 • via Nuitee
T
Terriann • family_with_children • au
10
Wonderful stay ☀️
Pros:

Wonderful location and a very warm welcome from reception.
Rooms are extremely good and clean.

2026-03-02 • via Nuitee
N
Nathan • solo_traveller • au
10
2026-02-28 • via Nuitee
R
Ryan • family_with_children • au
1
Pros:

It was rubbish staff were rude and didn't know what they were doing

Cons:

The whole stay from check in to check out shouldn't be allowed to be open

2026-02-27 • via Nuitee
A
Aimee • couple • au
10
Pros:

Modern. Clean. Lots of space

2026-02-26 • via Nuitee
D
Deng-Li • couple • tw
9
Pros:

專屬停車位很讚, 有免費的洗衣乾衣機可以使用.

Cons:

下班後自助check in遇到密碼櫃不容易打開的情況, 幸好旁邊的對講機可以call out, 但如果太晚的話可能有點麻煩

2026-02-26 • via Nuitee
M
Michael • couple • au
10
2026-02-24 • via Nuitee
J
Jenny • extended_group • au
10
2026-02-24 • via Nuitee
B
Bif59 • family_with_children • au
9
Comfortable, clean, good facilities and good location
Pros:

Helpful reception
Clean room

Cons:

Needed choice of pillows - weren’t comfortable
Would have preferred separate bedroom with a living area

2026-02-14 • via Nuitee
M
Marcel • couple • nz
9
A week spent at the Australian Open tennis and the location was perfect.
Pros:

Fabulous modern styling, plenty of storage for suitcases and hanging of clothes. Bathroom was excellent.
Our room had a wonderful large balcony overlooking Swan Street.

2026-02-13 • via Nuitee
H
Helen • family_with_children • au
10
2026-02-13 • via Nuitee
P
Patricia • solo_traveller • au
10
Absolutely wonderful and not only that I highly recommend to others.
Pros:

Breakfast not included. The apartment was just excellent. I couldn't have asked for more and I highly recommend it to others

Cons:

nothing

2026-02-10 • via Nuitee
W
Williams • couple • au
9
2026-02-08 • via Nuitee