Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good food
Cons:
Small rooms
Understaffed during breakfast
Inconsistent service

Categories

Cleanliness
7.83
Some concerns about the bathroom cleanliness and tidiness were noted, but overall it was acceptable.
Service
8.8
Mixed reviews; while some staff were friendly, there were complaints about certain personnel being unmotivated.
Location
9.34
Convenient location close to tour pickup points and restaurants, highly appreciated by guests.
Room Quality
8.29
Rooms were generally comfortable, but several reviews mentioned sizes being too small.
Amenities
7.82
Limited amenities noted, such as the lack of tea and coffee facilities in the room.
Value for Money
8.78
Visitors felt they received good value, especially with the included meals.
Food and Beverage
8.33
Food options were generally praised, but some issues with breakfast service were mentioned.
Overall Experience
8.8
Despite some issues, many guests enjoyed their stay and plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:21

Property Description

Modern and Vibrant Hotel in the Heart of Lisbon

Terrace with Stunning Views
Enjoy breathtaking views of Lisbon from our terrace while sipping on cocktails and soaking in the vibrant atmosphere.

Multilingual 24-Hour Front Desk
Our dedicated staff fluent in German, English, French, and Portuguese are available round the clock to cater to all your needs and ensure a seamless stay.

Convenient Location
Situated in the center of Lisbon, Mama Shelter Lisboa is within close proximity to popular landmarks such as Rossio and St. George's Castle, making it the perfect base for exploring the city.

Book now for an unforgettable stay at Mama Shelter Lisboa!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1508 reviews
Cleanliness: 7.83
Service: 8.8
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
S
Silva • solo_traveller • de
8
Cons:

The noisy door on the last floor - super laut!

2026-05-01 • via Nuitee
M
Marina • family_with_children • br
10
2026-04-27 • via Nuitee
A
Agnieszka • couple • pl
9
2026-04-25 • via Nuitee
A
Antonio • family_with_children • fr
7
2026-04-22 • via Nuitee
K
Klemen • family_with_children • si
10
2026-04-21 • via Nuitee
A
Ana • couple • br
9
Recomendo!!!
Pros:

Super completa, restaurante e rooftop excelentes. Quarto muito bom!

Cons:

Não lembro de nada que não gostei

2026-04-20 • via Nuitee
H
Hannah • extended_group • at
9
Pros:

Ausstattung, Design

Cons:

Wc Anlage aufenthaltsbereich

2026-04-20 • via Nuitee
K
Kathrin • couple • de
9
Pros:

Gute Lage

Cons:

Kein Schrank im Zimmer

2026-04-20 • via Nuitee
M
Marion • solo_traveller • fr
9
2026-04-19 • via Nuitee
T
TITOUAN • couple • fr
10
Très bel hôtel, rooftop incroyable, restaurant délicieux et personnel aux petits soins !
2026-04-18 • via Nuitee
J
Julien • couple • fr
8
2026-04-15 • via Nuitee
N
Nikoloz • couple • ge
10
2026-04-14 • via Nuitee
U
Ulf • family_with_children • se
8
2026-04-08 • via Nuitee
B
Barbara • family_with_children • nl
10
Pros:

Bijzonder en smaakvol ingericht. Heel vriendelijk en goed personeel. Echt fantastische rooftop bar.

Cons:

Helemaal niets

2026-04-06 • via Nuitee
J
Jonathan • family_with_children • gb
4
Seventh floor is loud and affects your sleep
Cons:

If placed on the seventh floor then likely you’ll hear a lot of noise unfortunately from the roof terrace. At regular points each and every day 7.30am some earlier , 4pm 11.30pm some later, you’ll likely hear chairs and other items dragged across the floor, items dropped which resonate into the room and disturb your sleep. This lasted for approximately 30/40 minutes a time

Upon discussing with reception they said they’d convene a meeting to discuss with staff and invited us to email, we’ve heard nothing back since.

Whilst we loved Lisbon it was disappointing to have our sleep regularly disturbed at such predictable points each day of our stay

Also, during our stay housekeeping didn’t visit once

Breakfast at 19 euros offers a poor choice

Lastly, there’s minimal storage in the rooms

2026-04-06 • via Nuitee
C
Carlos • family_with_children • pt
9
2026-04-05 • via Nuitee
J
Justyna • couple • pl
10
2026-04-03 • via Nuitee
R
Raynal • family_with_children • fr
8
Pros:

L'emplacement et la gentillesse du personnel

Cons:

La musique trop forte au restaurant et le bruit des clients devant la porte d'entrée qui montée jusqu'à notre chambre même au 6eme étage

2026-04-03 • via Nuitee
D
Daniela Guadalupe • couple • fr
6
Pros:

El personal es muy amable y la ubicación está okey a lado tienen restaurantes buenos.

Cons:

en el sitio web estaba marcado que el roomservice tenía 10% de descuento y ellos nisiquiera estaban enterados, obvio no me lo aplicaron y no tenían roomservice para nada. Uno tenía que bajar al restaurante hacer el pedido, esperar a que el platillo estuviera hecho y luego llevar uno mismo su comida al cuarto. La relación calidad precio me pareció bastante costoso para lo que es.

2026-04-01 • via Nuitee
T
Toon • solo_traveller • be
10
2026-03-28 • via Nuitee