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Property Description
Prime Location in Long Island City
Located in the heart of Long Island City, Sonder The Dutch is a prime choice for travelers looking to explore New York City. With iconic landmarks like St Patrick's Cathedral, Central Park, and Rockefeller Center just a few kilometers away, guests can immerse themselves in the vibrant city life.
Comfortable and Well-Equipped Rooms
The air-conditioned rooms at Sonder The Dutch are designed for both comfort and convenience. Guests can enjoy amenities such as a desk, flat-screen TV, private bathroom, and even a coffee machine in every room. The cozy bed linen and towels add a touch of luxury to your stay.
Free WiFi and Modern Facilities
Stay connected with complimentary WiFi throughout the property. Whether you're here for business or leisure, Sonder The Dutch ensures that you have access to all the modern facilities you need for a seamless stay.
Experience the best of New York City at Sonder The Dutch. Book your stay now for a memorable trip!
Pets Policy: Pets are not allowed at this property.
Early/Late Check-in: Early check-in and late check-out are available up to one hour before or after the standard time, subject to availability.
Check-in Type: This is a self check-in property; there is no front desk on site.
ID Requirement: A valid government-issued ID is required for pre-check-in authorization.
Instructions: Guests will receive check-in instructions 24 hours prior to arrival.
Housekeeping: Available on request.
Guests can request for Extra Linen for a charge of $10.
Early Check-in available at a fee, subject to availability; $50 from 12 PM to 4PM; $75 from 8AM to 12PM.
Late Check-out available at a fee, subject to availability; $75 up to 1:00 PM.
Hotel reserves the right to impose a penalty of $250 for smoking inside the premises.
Hotel reserves the right to impose a penalty of $100 per Unauthorized Guest.
A $35 Facility Fee per night per room will be charged for stays of less than 7 nights and is payable at check-in.
All reservations and stays at this hotel are intended solely as transient hotel accommodations and not as residential tenancies. No landlord-tenant relationship, leasehold interest, or other possessory rights are created by a guest's stay. Any extension, renewal, or consecutive reservation remains subject to the hotel's approval and does not alter the transient nature of the occupancy. Nothing in these Terms shall be construed as creating any tenancy or other legal right of possession except as required under applicable law.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
感觉你们的系统需要升级
PLEASE READ WITH PATIENCE AND UNDERSTANDING
So, where do I start? First of all everything was dirty and I have proof. Second of all there is noone at the reception after midnight and we don’t have an US number to contact them. When we asked for clean sheets they said that someone will take care of it. No one did. AND THEN. We finally managed to get to someone and they got us a new room. We get into it and ITS DIRTY!!! Windows and mirrors foggy. AC dripping all over the room and there was eyelashes in the bathroom. Unacceptable for a 4* hotel. We told them to issue the refund because for such an expensive hotel that is crazy. They told them that it’s been sent to the management and after that - no word.
I told almost everything above. This facility has the prosperity to be the most amazing hotel, but the staff and management are doing the worst job ever. WE ALSO PAYED 35$ additional to the price listed on Booking because we stayed for less than 7 days???? We expected our stay to be relaxing and wanted the safe place to stay but we got worse experience than in some no star hostels we visited on this trip. Sadly I can only attach 4 photos and not more.
Locatie was in de buurt van 3 goede subway locaties.
Het is heel onpersoonlijk. Beneden bij de balie zit een brandwacht die niets anders doet dan dat, ze geven af en toe aanwijzingen waar je moet zijn, maar dan is een bordje ook afdoende. Schoonmaak gebeurt alleen op verzoek. Het is een soort automatisch slaapfaciliteit geworden, alles online regelen met een site/app en de rest is geautomatiseerd of uitbesteed. Ik zou niet weten wat ik zou moeten doen als het 's nachts met andere gasten uit de hand zou lopen qua geluid of andere gekkigheid. Gaf een onveilig gevoel als er redelijk ongeïnteresseerde mensen de toegang 'bewaken' of eigenlijk niet. Verwacht een kamer met bed, niet meer dan dat.
Nice place, good located, clean and nice view.
The staff were not friendly; upon check-in, they applied additional costs (a $70 USD service fee on top of the amount I paid on booking.com) without any explanation, and at check-out, someone at reception said he/she didn't work there, that he/she were just doing us a favor, and refused to store our luggage.
Si. Con la excepción que tuve que peregrinar durante cuatro días antes para poder pagar tax (habiendo cancelado anteriormente la estadía completa) porque el
Sistema del hotel no funcionaba para recibir tarjeta de crédito y no recibían efectivo. Pésima atención.
Que no funcionó el aire acondicionado los tres días de estadía. Deberían indemnizarme por el calor que hacía.
La Ubicación
Tuve una muy mala experiencia durante mi estadía. El hotel presenta serios problemas administrativos y de atención al cliente.
Nuestra habitación, ubicada en el noveno piso, se inundó. A pesar de la gravedad de la situación, no nos ofrecieron una habitación de reemplazo, por lo que cerca de las 11:00 p. m. tuvimos que salir a buscar otro hotel para pasar las últimas noches de nuestro viaje.
Tanto el personal de recepción como la gerente fueron incapaces de dar una solución o responder adecuadamente sobre temas tan básicos como el reembolso de las noches que no pudimos disfrutar debido a la inundación. Desde el día en que terminó mi hospedaje he intentado comunicarme por correo electrónico y por teléfono, pero hasta el momento no he recibido ninguna respuesta.
Adicionalmente, descubrimos por error que la tarjeta o código de acceso que nos entregaron abría no solo nuestra habitación, sino también otras habitaciones del hotel, lo que representa una grave falla de seguridad.
The view
Torture to get in. Then they gave us a room with no a/c 80% in the room and they offered a fan.
Rooms furniture and decoration
Infrastructure and Service
ottimo rapporto qualità/prezzo. Pulizia, Presenti anche lockers
nulla
Es algo céntrico
Un lugar rancio... Pelos y polvo por todos lados.
Lo barato salió muy caro.
Los $140,00 que te cobran por supuesto facilities, es un chiste en si.
La foto de la terraza es ia, no hay tal terraza puesta para disfrutar del horizonte.
Estuvimos 3 noches: y en la pimera llegó un hombre a las 3AM a golpearnos la puerta, que era su cuarto bla bla bla... La segunda noche un hombre entró al cuarto pues le habían dado el mismo código, creo que se asustó más que nosotros... Espero cierren semejante pocilga.
Ahhh, y desde que llegas te da mala vibra, pues un buen número de luces de la fachada están flashando... Apenas estuvimos allí, pero cada vez que pasamos, había gente pidiendo reembolso.
BEWARE AND STAY AWAY!!!!! The place is a scam. Took booking and money. We turned up at 1am from airport and were told it was overbooked (fire warden guy at reception was rude and stated "it happens all the time". We were left on kerbs side. I called the number to be told it was overbooked and go back to. Booking.com for refund. They also took 2 x payments for 1 x booking.
They are a scam
no booking record they could found
waited one hour before getting the room
There is a charge of $35 per night for cleaning the room, this is not specified anywhere prior to arrival. Unless you pay you cannot access your room.
After paying $105 dollars extra we finally were given the access code for the room but on entering the room we noticed there was a flood in the Bathroom and the lady could not understand why we had been given this room.
After hours of failed communication we managed to find a guy working around reception who informed us we should never have been given this room and there were not others, we had to scan the bar code on the wall and request a refund, he was rude and aggressive and told us to ring a number which was in India and request a refund and that was it.
We eventually got him to come to the room and see the flooded bathroom where he stated the same, no transfer options, ring the number. Around 23:19 we finally managed to get a working room after many stressful hours, there were lots of similar and bad stories from lots of people in and around the hotel.
Hopefully booking.com can help us get the $105 dollars returned and some compensation for the whole first night.
Value for money - simply nothing.
1. They Don't tell u its a self check in hotel
2. Hotel management is the worst-ever
3. Staffs are not helpful
4. No cleaning and room service
If you have a situation is not easy to connect with customer service. An the langue barrier
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