River Garden Hotel & Suites

Hotels
8.5 (75 reviews)
Imbabura , Guayaquil , EC

Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Friendly staff
Cons:
Service quality
Maintenance issues
Price concerns
Noise levels

Categories

Cleanliness
8.3
Guests consistently mentioned cleanliness as a positive aspect.
Service
6
Mixed reviews on service, with some guests appreciating it while others found it rude and unhelpful.
Location
7.5
Views and proximity to landmarks generally well-received, but safety concerns for some guests.
Room Quality
6.5
Mixed reviews on room quality, with some mentioning comfortable beds and cleanliness while others noted maintenance issues.
Amenities
6.9
Satisfactory amenities but complaints about noisy air conditioning and lack of spa services.
Value for Money
5.9
Polarized views on pricing, with some feeling it was reasonable given the location while others found it expensive.
Food and Beverage
5.9
Mixed reviews on the breakfast and food quality, with complaints about limited variety and issues with the meal.
Overall Experience
7.8
Most guests had a positive overall experience with the hotel, with some mentioning cleanliness, great location, and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 19:27

Property Description

Experience the vibrant heart of Guayaquil at River Garden Hotel & Suites, where comfort meets convenience.

Recreational Bliss
Unwind at our refreshing outdoor pool or stay connected with complimentary wireless internet. With a dedicated concierge service, your every need is effortlessly catered to.

Culinary Delights
Savor delicious meals at Guayacan Bistró or grab a quick snack at our café. Our full breakfast service, available daily, ensures you start each day right.

Comfort and Convenience
Relax in one of our 112 stylish, air-conditioned rooms, equipped with Smart TVs and minibars. The private bathrooms feature luxurious rainfall showerheads, while our 24-hour front desk and airport shuttle service add extra comfort to your stay.

Don’t miss your chance to stay in this prime location—book your escape today!

Important information:

* Pool access available from 11:00 AM to 8:00 PM.
* Cashless payment methods are available for all transactions.
* At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination.
* The negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 20 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYE

Property Policies

  • Covid

    Guests must provide a negative COVID-19 test result

  • Pets

    Service animals are exempt from fees/restrictions

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

8.5
Based on 75 reviews
Cleanliness: 8.3
Service: 6
Location: 7.5
Room Quality: 6.5
Amenities: 6.9
Value for Money: 5.9
Food and Beverage: 5.9
Overall Experience: 7.8
S
Simone
8
Bom hotel
Pros:

Ficamos só uma noite. De um
Modo geral, foi bom

2025-03-05 via Nuitee
G
Gildardo
10
Muy agradable estancia en Guayaquil
Pros:

Excelente ubicación, habitación limpia, amplia y cómoda. El desayuno buffet fue excelente, se agradece que incluyera opciones de la gastronomía regional. Mi única observación es que no tenía ventanas que se pudieran abrir por lo que la única opción de ventilación era el sistema de aire acondicionado, el cuál era un equipo viejo, voluminoso, un poco ruidoso y que no tenía la opción para cambiar la dirección del chorro de aire

2024-11-13 via Nuitee
C
Cass family
4
Pros:

Charged me $30usd because my friend brought me inside my hotel room and he came in and then we left the room within an hour
I changed and showered
Ridiculous and pathetic

2024-10-28 via Nuitee
A
Abraham
10
Pros:

It eas really great i really loved the service

2024-10-19 via Nuitee
M
marc partner
8
Pros:

Service et personnel impeccable, endroit bruyant

2024-10-17 via Nuitee
C
Carlos
10
Pros:

Gratos

2024-10-07 via Nuitee
C
Carlos family
6
Pros:

They need to improve in few areas

2024-10-06 via Nuitee
J
Jose
6
Pros:

No tienen agua caliente en las habitaciones. Tibia y poca fuerza

2024-09-28 via Nuitee
J
John family
10
Pros:

Excellent location….Terrific on site restaurant…
Quiet and well located

2024-09-21 via Nuitee
A
Aurora
2
Pros:

They have a TON of security watching you and they treat you like second class citizens even but won't do anything poolside and will keep giving drinks to obviously already inebriated people, that end up barfing, spitting, pouring beer in the pool, throwing in pool furniture, falling on people trying to enjoy a quiet relaxing time... but when to ask security and staff do something they will only watch and do nothing.
The pool is SMALL and it is NOT a family pool. What is the point of having all this"security" when they can't even keep people safe. The girl hit her head several times and with her drunk she could have had a serious accident. I didn't even bother to go in.

I work in hotels in the US and our rules are for a purpose and to add to have been charged a $15 Gin and tonic in Ecuador?! Talk about inflation.

Upon check out today not even a "how was your stay?" Or during dinner ask if i wanted coffee or dessert? It was a pointless stay and i just went downstairs to Listo and wish I cut my time there short.

Stay at the the Wyndham or Oro Verde they actually listen to their guests. And you're less likely to catch a horrible disease from the pool.

2024-09-18 via Nuitee
M
Monica partner
10
Pros:

Excellent staff, location, place

2024-09-09 via Nuitee
R
Richard
6
Não recomendó teve que pagar uma taxa adicionar
Pros:

Terrívei o primeiro que chegando me falaram que teria que pagar o imposto porque nao estava cuberto pelo app. Achei injusto essa cobrança que o hotel fez ja que no detalhamento do pago aparece imposto ela falou que não ai estava ficando chata a conversa andava em família e não queria estress terminei pagando, o cafe da manhã deixa muito a desejar quase nao tem variedade.

2024-09-03 via Nuitee
S
Samantha family
10
Pros:

Beautiful hotel! I loved it.

2024-08-31 via Nuitee
D
Daisy partner
10
Pros:

The staff were very friendly and helpful. The hotel area is safe and convenient. The only thing we don’t like was that they let some guests blast their music in their room. It was so loud and not necessary.

2024-08-29 via Nuitee
G
Geovanny partner
8
Pros:

Es un buen hotel bien ubicado y con una tienda completa. Tiene uba piscina pequeña. Falta mejorar algunos detalles como la temperuratura del agua y la presion de la ducha. El desayuno es bueno.

2024-08-19 via Nuitee
M
Mateo
10
Pros:

Excelente alojamiento, amplias habitaciones, buen servicio y buena comida, el pero es la ubicación, muy congestionada e insegura

2024-08-02 via Nuitee
S
Shakira partner
10
Pros:

This hotel had a beautiful view to the malecón and had to many places nearby to shop at as well as to dine in.

2024-07-24 via Nuitee
M
Maria
10
Pros:

We liked the view of the river from our room.

2024-07-17 via Nuitee
J
Jim
8
Pros:

The wonderful staff n location!

2024-07-16 via Nuitee
M
Manuel
10
Pros:

Na

2024-06-27 via Nuitee