Residence Inn by Marriott Playa del Carmen

Hotels
Residence Inn
8.6 (298 reviews)
Retorno 50 Avenida Sur, Carretera 307 Cancun Tulum Chetumal Cancun, Solidaridad , Playa del Carmen , mx

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good location
Friendly staff
Cons:
Inconsistent service
Issues with room conditions
Lack of amenities like water

Categories

Cleanliness
8.15
Various mentions of cleanliness, but also reports of issues like humidity in rooms.
Service
8.95
Mixed reviews; some found staff unhelpful, while others praised friendly service.
Location
8.85
Great location, but some comments about difficulty leaving the hotel.
Room Quality
8.65
Generally good room quality; some concerns about room conditions.
Amenities
8.45
Good amenities, but some essential items (like water) were missing.
Value for Money
8.65
Good value, though some mentioned price discrepancies during booking.
Food and Beverage
8.35
Breakfast was often mentioned positively, but service was inconsistent.
Overall Experience
8.75
Overall positive experience with some significant drawbacks in consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 13:20

Property Description

Luxurious Accommodation with Modern Amenities

Located just 3.1 km from Playa del Carmen Maritime Terminal, Residence Inn by Marriott Playa del Carmen offers a perfect blend of comfort and convenience. The hotel features an outdoor swimming pool, a fitness centre, and a terrace for guests to unwind.

Dining and Entertainment Options

Indulge in a culinary experience at the on-site restaurant or grab a drink at the bar. With free WiFi throughout the property, guests can stay connected while enjoying their stay.

Comfortable Rooms with Spectacular Views

The rooms at Residence Inn by Marriott Playa del Carmen are elegantly designed and equipped with modern amenities such as air conditioning, flat-screen TV, and a kitchen. Some rooms even offer breathtaking city views from a private balcony.

Book your stay now at Residence Inn by Marriott Playa del Carmen for a memorable and relaxing experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 13 years old and over stay for US$31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 298 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.85
Room Quality: 8.65
Amenities: 8.45
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
J
John couple us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 via Nuitee
J
J MANUEL couple mx
9
Pros:

Habitación

2026-04-12 via Nuitee
G
Giancarlo family_with_children pe
10
UNA GRAN ALTERNATIVA EN PLAYA DEL CARMEN - BUENO, BONITO Y ACCESIBLE
Pros:

La habitación magnífica, muy funcional y espaciosa. Cuentan con servicio de lavandería y estacionamiento que hacen que el hospedarse ahí sea una experiencia placentera. La ubicación del Hotel es estratégica ya que está muy cerca de la Playa principal.

Cons:

El desayuno siempre fue muy básico pero en relación al precio pagado, creo que fue el justo. Después de ello todo es muy bueno en el hotel. Lo recomiendo al 100% ya que cumple con lo que se requiere en vacaciones.

2026-04-03 via Nuitee
H
Heras solo_traveller es
1
2026-03-30 via Nuitee
M
Moreno Cifuentes family_with_children co
10
2026-03-25 via Nuitee
M
Michel couple ca
9
Excellent service, propreté et même si on est près de l’aéroport on entend pas les avions
2026-03-23 via Nuitee
G
Guido couple nl
8
Keurig hotel met mooie ruime kamers. Wel een stuk lopen naar het centrum.
Pros:

Ruime en luxe ogende kamer

Cons:

Ontbijt viel erg tegen, beperkte keuze. Niet het continental breakfast wat wij verwacht hadden.

Het is redelijk ver van het centrum, een leenfiets zou het hotel best wel kunnen introduceren als service.

2026-03-15 via Nuitee
B
boquita couple ar
8
Buena relación precio calidad!
Pros:

Muy cómodo!

2026-03-12 via Nuitee
J
John couple us
10
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 via Nuitee
S
Sergio couple cl
8
2026-02-27 via Nuitee
H
Hugo alberto family_with_children ar
10
Grata sorpresa, mejor de lo esperado. Muy bien
Pros:

Todo esta muy bien, nuevo y funcional , amplio y muy bien equipado. El desayuno muy bien.

Cons:

El acceso en auto es un poco complicado por el transito pero nada importante.

2026-02-23 via Nuitee
T
Trevor couple ca
8
2026-02-11 via Nuitee
C
Cintia family_with_children br
4
Cobrança indevida
Pros:

Confortável

2026-01-20 via Nuitee
K
Kimberly solo_traveller us
1
Not a good stay, many issues.
Cons:

There were a lot of issues with this stay. When booking, the location showed that there was a restaurant and bar. When we arrived, we were told there is only breakfast provided in the morning. Some front desk staff were not friendly. We were told we cannot use the water provided in the gym when another staff told us we could. Our stove and coffee machine did not work, we had to have maintenance and staff come to our room 5 different times. Our key stopped working the night before we were supposed to check out. Did not feel welcomed.

2026-01-20 via Nuitee
V
victor H couple us
8
muy buena
Pros:

cada año nos quedamos en este hotel siempre ha sido muy bueno pero esta vez nos sentimos un poco descontentos con el primer cuarto que nos dieron olia mucho a moho. afortunadamente el chico de recepcion nos cambio el cuarto. por lo demas todo muy bien, desayuno excelente servicio.

Cons:

El cuarto oliendo a mucha humedad.

2026-01-19 via Nuitee
Y
Yiwen couple cn
10
2026-01-19 via Nuitee
G
Gonzalez solo_traveller mx
10
Residence Inn siempre es garantia. !Me encanta!
Pros:

Las habitaciones y la salas en área común.

Cons:

El Roof podría estar mucho mas lindo. Como referencia esta el hotel Motto de Tulum, muy pequeño, pero tiene un Roof muy bello .

2026-01-19 via Nuitee
F
Fabiana family_with_children br
10
Atendeu totalmente minhas expectativas
Pros:

Limpas e bem cuidadas

2026-01-14 via Nuitee
J
Jose solo_traveller mx
9
Good stay
Pros:

Location

Cons:

I wish a welcome bottle of water was offered; almost all lower tier hotels offer this

2026-01-13 via Nuitee
J
julian solo_traveller lv
10
Pros:

Value for money is exceptional. You are not on a resort near on a walking distance to the center but you get a spacious room, parking and the rooms were very clean and they checked again during the day to re fill the coffee.

2026-01-13 via Nuitee