Holiday Inn Express - Almaty by IHG

Hotels
•
Holiday Inn Express
8.3 (2814 reviews)
Seifullin Ave. 597 /5 , Almaty , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff / strong service
Clean rooms and good housekeeping
Very good location
Good value for price (several guests)
Cons:
Breakfast often described as weak or poor
Rooms can be small, poorly ventilated or show wear (AC/heating issues)
WiFi problems and some missing in-room amenities (no fridge)
Operational/charge issues at check-in (extra fees, no complimentary water)

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness (Turkish: 'Temizliği', Russian: 'чисто', Korean: '깔끔하게 정돈'). A few maintenance-related issues (bathroom floor water) noted but overall impressions are positive.
Service
8.6
Service is frequently praised — attentive staff, specific thanks to a manager, friendly personnel in many reviews. Some isolated negatives: slow staff or absentee staff and a complaint about being charged for early access and no water offered.
Location
9.2
Location is repeatedly mentioned as a strong positive (multiple 'konumu', 'Good location' comments). Generally regarded as a clear strength of the property.
Room Quality
7.5
Mixed to negative mentions: some rooms described as narrow, windowless or poorly ventilated, AC/temperature problems, reports of a tired property and a bathroom leak. Cleanliness is good but physical room quality and comfort have notable issues.
Amenities
8.1
Basic amenities are present and appreciated by several guests (Korean review notes adequate amenities), but there are complaints about lack of in-room fridge, WiFi not working for business needs, and limited/dated facilities.
Value for Money
8.4
Several guests highlight good value ('Great facility for the price', '가성비 괜찮았던'), though a few feel services or breakfast could be better for the price and point out extra charges at check-in.
Food and Beverage
7.4
Food/breakfast sentiment is mixed but leans negative: multiple comments call breakfast weak or terrible ('Colazione terribile', 'завтрак слабый'), while some others praise tasty breakfasts — overall slightly below average.
Overall Experience
8.3
General guest sentiment is positive with frequent praise for staff, cleanliness and location; isolated operational issues (room size, AC, breakfast, WiFi) prevent a higher overall rating. This aligns with the target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 23:38

Property Description

Convenient Location
Located in Almaty, just 1.5 km from Almaty Central Stadium, Holiday Inn Express - Almaty, an IHG Hotel offers easy access to key attractions like Kasteev State Museum of Arts and Kazakhstan Independence Monument.

Modern Amenities
This 3-star hotel boasts a range of modern amenities including air conditioning, flat-screen TVs, and free WiFi. Guests can also enjoy the convenience of a 24-hour front desk, business centre, and a shared lounge.

Dining and Entertainment
Indulge in delicious meals at the on-site restaurant and unwind with a drink at the hotel bar. For those seeking entertainment outside the hotel, Central State Museum of the Republic of Kazakhstan is just 1.7 km away.

Ready to experience comfort and convenience in Almaty? Book your stay at Holiday Inn Express - Almaty today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 2814 reviews
Cleanliness: 8.9
Service: 8.6
Location: 9.2
Room Quality: 7.5
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.3
F
flavia • family_with_children • it
7
Pros:

Hotel nuovo e pulito in posizione centrale. La vista dall’ultimo piano veramente bella.

Cons:

Eravamo in 4 e abbiamo trovato il divano letto (molto scomodo) non pronto al nostro arrivo. Abbiamo dovuto sollecitare più volte. Anche le ciabatte e gli spazzolini erano solo per 2. La stessa cosa è capitata il giorno seguente per un lavandino che non funzionava, abbiamo dovuto sollecitare più volte. Dalla grata del condizionatore sul soffitto cadevano gocce di acqua.

2026-08-27 • via Nuitee
F
flavia • solo_traveller • it
7
2026-08-27 • via Nuitee
N
Nagima • couple • kz
10
2026-08-25 • via Nuitee
V
Vitalii • solo_traveller • kg
8
2026-08-23 • via Nuitee
Мацапей • solo_traveller • kz
8
2026-08-20 • via Nuitee
A
Anuj • couple • ae
7
The best part of the hotel is location and friendly staff. Also, roof top bar was my favorite in the hotel facilities. A
Pros:

Location

Cons:

No response to my multiple reminders on an early check-in

2026-08-15 • via Nuitee
G
Georgy • couple • kz
10
2026-08-12 • via Nuitee
Аслан • family_with_children • kg
10
2026-08-07 • via Nuitee
A
Ayfer • extended_group • tr
6
Ortalama
Pros:

Temizliği ve konumu çalışanların ilgisi güzeldi.

Cons:

Bize bir su bile ikram etmediler ücret istediler.. 1 saat önceden oda hazır olduğu halde girebilmemiz için artı 1 günlük ücret istediler.

2026-08-05 • via Nuitee
S
Saule • solo_traveller • kz
10
2026-08-04 • via Nuitee
J
Julia • family_with_children • az
8
2026-08-03 • via Nuitee
S
Sam Bill • solo_traveller • fr
7
Pros:

The room

Cons:

Staff was not that fast

2026-08-02 • via Nuitee
E
Elmira • solo_traveller • kz
10
2026-07-25 • via Nuitee
Z
Zanotti • couple • it
8
Cons:

Colazione terribile

2026-07-25 • via Nuitee
Асхат • couple • kz
10
2026-07-08 • via Nuitee
S
Serkan • couple • tr
10
Mükemmel
Pros:

Konumu ve çalışanların ilgisi, temizliği

2026-07-07 • via Nuitee
D
DAUREN • couple • kz
10
Отличный сервис
Pros:

Всё

Cons:

Всё понравилось

2026-07-06 • via Nuitee
B
Birol • extended_group • tr
8
Güzel
Pros:

Oda manzarası

Cons:

Odada buzdolabı yok

2026-07-05 • via Nuitee
S
Serkan • couple • tr
10
Mükemmel
Pros:

Konumu ve personelin ilgisi

2026-07-02 • via Nuitee
T
Talgat • extended_group • kz
7
2026-06-29 • via Nuitee